Fire Safety Officer - Job Description 6w6s5r

JOB DESCRIPTION Position Title Reports To Business Unit Location Date

Fire Health & Safety Officer Fire Health & Safety Team Leader Security Directorate Knightsbridge July 2013

Position Purpose Through effective co-operation of the team, promote a positive fire health and safety culture within all Harrods properties as required by the Regulatory Reform (Fire Safety) Order 2005 and other Health & Safety regulations as required.

Principal abilities 

To gain and retain, sufficient skills and technical knowledge and apply them in the course of all duties in order to meet the requirements of the Fire, Health & Safety department.

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Actively participate and facilitate training as directed by the Fire, Health & Safety management team.

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To maintain a standard of personal fitness that enables the job holder to carry out their full duties.

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Maintain the continuity of your team’s workload and responsibilities.

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Maintain a high level of personal appearance and grooming in line with department and business dress code.

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Efficiently execute departmental operational Fire, Health & Safety functions and to adhere to all relevant company procedures and store regulations.

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Work together as a team, to build commitment and strengthen the teams’ collective skills base.

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Ensure that all documentation and records are accurate, filed appropriately and kept up to date and can be produced on request.

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Provide the highest standards of customer service, and ensure a firm but friendly customer approach even during demanding periods.

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Ensure that team standards do not result in justified customer complaints against the department.

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Communicate and liaise with all of the Fire, Health & Safety department to ensure collaborative working practices.

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Perform any other duties required of the Fire, Health & Safety department to the business even at short notice.

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Adopts a flexible approach with the operational requirements and demands of the business as they change.

Other This role will include patrolling for long periods of time and being able to carry out duties within a very busy control room environment and retain levels of focus when carrying out mundane or repetitive tasks over long periods. The role necessitates a shift pattern that may include working at other Company premises and will include weekends, night work, Bank Holidays / Public Holidays as normal days of work. Additionally, extra hours and / or days of work maybe required and / or changed by the department, but with adequate notice (typically 72 hours) and therefore, a flexible approach is needed.

Key Performance Indicators (KPI’s) Service 

Prioritise all fire system alarms and faults according to their severity and ensure that the required response is undertaken appropriately, whilst demonstrating excellent levels of customer service ensuring that Harrods stakeholders can undertake their duties without delay or hindrance.

Recording 

Ensure that all reports and faults are recorded in a clear and concise manner.

Reporting

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Maintain effective communication with your line management and other Harrods stakeholders, availing them of situations affecting life safety systems, building infrastructure or potential dangerous occurrences.

Competencies Integrity and trust 

Is widely trusted, is seen as a direct, truthful; keeps confidences; its mistakes; does not misrepresent him / herself for personal gain.

Resilience & Composure 

Maintains a positive outlook at work, is cool under pressure does not show frustration during difficult situations, handles criticism well, and learns from it; is a setting influence in a crisis; does not give up in the face of setbacks; maintains a healthy balance work and personal life.

Planning and Organising 

Use their time effectively, concentrates efforts more on important priorities, plans and activities and projects well in advance and monitors progress against clearly communicated objectives; uses resources effectively and where necessary in flexible in realigning plans to changing circumstances, energised through tough challenges.

Communication 

Written – Is able to write clearly, logically and succinctly; gets messages across with the desired effect; avoids the use of jargon; structures the message to meet the needs of the intended audience.

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Verbal – Is effective in a variety of presentation settings; speaks fluently and expresses opinions, information, and keys points of an argument clearly; responds quickly to the needs of an audience and to their reactions and ; projects credibility.

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Informing – Provides the information people need to know to do their jobs well and to feel good about being a member of the team, provides information to enable others to make decisions.

Delivers a great performance 

Focuses activity on achieving business results; identifies what needs to be done; initiates and generates activity, makes good decisions in a timely manner, sometimes with incomplete information.

Team Work 

Is easy to approach and talk to; builds rapport well with team ; is a good listener; Shows respect for the views and contributions of others; listens to and s others; consults and shares information with team; establishes good relationships with peers and colleagues; and relates well to all kinds of people.

Organisational Relationships

Next Level Supervisor / Manager

Your Immediate Supervisor / Manager

Positions Reporting to Your Manager / Supervisor

(Job Holder)