Telecommunications Specialist Or Manager Or Supervisor Or Engine 2t1z67

David A. Shumate 39 Cornell Drive Kearneysville, WV 25430 Cell Phone: 540-645-0686 E-Mail: [email protected] Career Summary: Worked as a telecommunications professional for 23 years. * 9 years of management experience in a technology field with 21-65 direct repor ts. * 9 years of experience with Safety Assurance, Quality Assurance, Vendor Complia nce, and ISO9001/ TL9000 certified auditor. * 11 years of experience as a technician installing and repairing copper technol ogies (Coaxial, CAT 5, CAT 6, and other twisted pair); fiber technologies (multi -mode, single mode, termination of LC, FC, ST, SC ends); and AC/DC powered elect ronic equipment (Litespan, Lucent, Fujitsu, Nortel, Adtran, ADC, Noran Tel, Telt rend, Pair Gain, and others). * 2+ years of experience with sales as a customer service representative. Job History: 3/1/2004 - 3/19/2010 Verizon Communications Local Manager/CUSTOMER OPS-OPS * Led a team of 21 highly skilled Cable Splicing Technicians and Service Technic ians responsible for repair of lines ranging from POTS to T-1 and FIOS. * Led a team of 28 highly skilled Cable Splicing Technicians responsible for Cab le Maintenance and the routine maintenance of Air Pressure, Litespan, Power Plan ts, DLC Sites, and various types of T-1 and T-3 equipment, which are fed by copp er or fiber optics. * Contract for buried and aerial contractors to place aerial and b uried plant. * Managed material inventory with Logistics Management. * Managed building space and fleet vehicles. * Championed a CCI/ NPS (Customer Care Index/ Net Promoter Score) Project for th e Blue Ridge Team, to communicate and improve the results. * Coordinated, schedule and monitor engineering and maintenance work orders for Cable Maintenance and PPM to place, splice and test aerial and buried plant. * Tracked and measured Efficiency, Productivity, Quality, Held For Cable (HFC) j obs, Capital Budgets, Percent to Expense, Contractor Compliance, CCI/ NPS Result s, PSC Complaints, Expense Tools and Capital Tool Budgets. * Performed safety inspections and quality inspections for the technicians. * Managed all employee development, personnel problems, disciplinary issues, and labor/union issues. * Scheduled and monitored training for all technicians. 3/1/2001 - 3/1/2004 Verizon Communications CE Supervisor (VARTAC)/ERS-Logistics * Supervised up to 65 Cable Splicing Technicians in a production environment. * Production Leader for the Fast Packet Data/Transparent LAN Service (TLS)Projec t. * National technical on the Management Team at VARTAC for Production, Fu nctionality, and Turn-up problems experienced by the OSP field technicians. * Production Leader responsible for maintaining the ISO 9001/TL9000 Certificatio n.(Received TL9000 Certification on 5/20/2003) * Production Leader on the Overlay Project for DSL Deployment. This involved coordinating the production plan, ramp-up plan, and training for more t han 42 loaned Cable Splicing Technicians from the Potomac Region to complete thi s extremely large and high profile project. The project involved building more t han 750 DSL Cabinets in a 2-month period. * Managed the production of a 8 million dollar business. * Designed, Scheduled and Monitored training for new technicians, new products,

and new configurations of equipment racks and remote terminals for all technicia ns. * Developed and implemented standards for assembling and wiring of all remote te rminals at the VARTAC facility. * Performed safety inspections and quality inspections for the technicians. * Managed all employee development, personnel problems, disciplinary issues, and labor/union issues. * Championed the Production end of the Mesa Cabinet Outsourcing Project, and the WIC Project. * Championed the Production end of the Best Methods Project, this is one of the biggest projects in VARTAC's history and received VEA Team Award for the project . * Worked closely with Engineering on Visio work prints and technical issues. 11/1/1995 - 2/28/2001 Bell Atlantic/Verizon Cable Splicing Technician/Construction * Took a temporary assignment as acting supervisor for a Construction Crew handl ing Splicing, HDSL, ISDN, and DS1 jobs in Northern Virginia. * Turned-up of many large Custom Sonet Rings (AOL, Global Crossing, Exodus, Qwes t, etc). * Worked on a large percentage of Sonet Rings in NORVA. * Participated on conference calls with customers, marketing representatives, an d project managers. * Tested, performed trouble-shooting and spliced fiber optic cables. * Worked daily with a wide variety of test equipment for copper and fiber optic facilities. * Installed, tested and turned-up many brands and types of equipment associated with providing T-1, T-3, and above services. * Planned and scheduled many large jobs on a day-to-day basis for small to blue chip customers. * Performed throws, rewires, and rolls of working circuits. * Conditioned older equipment to provide newer services and features. 11/1/1993 - 11/1/1995 Bell Atlantic Cable Splicing Technician/ BARTAC * Wired, built, and worked on many different types of equipment. * Built, powered, and tested equipment racks containing DDM 2000 OC-3 or OC-12, Litespan, SLC banks and other associated equipment per engineering req uest for specific applications or requirements. * Experienced in testing, powering, and building many different types of equipme nt used throughout Bell Atlantic's footprint. 2/1/1990 - 11/1/1993 Bell Atlantic Service Technician * 1 of 12 technicians chosen to participate in the Video On Demand Trial in Nort hern Virginia. * Installed and repaired lines for businesses and residences. * Installed and repaired ISDN lines. * Installed cabling, jacks, patch s for small and large businesses. * Installed and repaired equipment and lines for the Video On Demand Trial. * Installed and repaired lines from POTS to ISDN. * Installed and repaired VOD lines (ADSL Technology). Education: Fairmont State College - Studied Business Management Bridgeport High School- Diploma References: Please for references.

Technical Training/ Software Skills: Technical Skills: * Trained Metallic Cable Splicer and Fiber Splicer. * Trained in Litespan, Starspan, DDM-2000 OC-3 and OC-12, FT-2000 OC-48, AFC Access Max, Fujitsu FLM 50/150-FLM 2400,Nortel OC-12 Metro, Nortel OC48 Clas sic. * Trained in Power Engineering for OSP. * Working knowledge of TTC T-Berd 209 and 310 test equipment. * Working knowledge of Optical test equipment such as JDSU, Noyes, Exfo, Fibersc an, and other OTDRs. * Experienced in testing, powering, and building many types of equipment used th roughout Verizon/ Bell Atlantic. Vendor Training: * DDM 2000 and Wavestar. * Fujitsu Flashwave. * Lucent DMX Next Generation Multiplexers. * Noran Tel Power Plants and Fuse s. * ADTRAN OPTI-3 Multiplexer. * Noise Mitigation for OSP. Software Skills: * Working knowledge of all Lucent software associated with DDM & FT products. * Working knowledge of Fujitsu Flexr products. * Working knowledge of Procom Plus. * Working knowledge of Windows 98, Windows NT, Windows 2000, XP Professional, Mi crosoft Office, MS Word, MS Excel, MS Power Point, MS Outlook and Lotus Notes. Leadership Training Activities: * New Manager Orientation * Effective Supervision For National Operations * Basic Appraisals for Associates * Coaching the Coach * Conflict Management and Creating Partnerships * Dynamics of Labor Relations * Choosing to Lead * The Service Difference * Frontline Forum * The Who, What and Why of ISOTransition to ARC * ISO 9001:2000 Internal Auditor Training * Advanced Code of Business Conduct Training * Frontline Forum II * Developing High Performance Teams * Manager's Attendance Improvement NetworkAMTS Assessment * Regional Attendance Plan- Mid Atlantic * Diversity: What Every Manager Should Know * Coaching for Stellar Performance * Appreciative Inquiry * Safety Management Program * Customer Skills Assessment * Security Awareness Top Ten * Emergency Preparedness Training Program * Six Key Imperatives * Modified Mid-Atlantic Regional Attendance Plan * Corporate Compliance- Privacy * BBSI- Practical Behavior- Based on Safety Culture * BBSII- Discipline & Reinforcement * Abnormal Reporting Training Civic Activities:

* Team Manager-Jefferson County Little League * Vice President of Cornell Estates HOA Honors, Awards, and Licenses: * Perfect Attendance for 23 years. * Verizon Excellence Finalist 2003- The DSL Overlay Team * Logistics Employee Appreciation Program(LEAP)Award-4th Quarter 2002 * Verizon Excellence Award 2002- The Best Methods Team * Verizon Excellence Award- National Operations Business Award 2002 (VARTAC Team )