Superintendent Or Teacher Or Instructor Or Educator Or Academic 266066

PROFESSIONAL PROFILE Experienced instructor and educational leader/ competent in creatin g learning environments that are relaxed, and enjoyable. Accomplished at optimiz ing learning in multi-cultural settings via the innovative integration of multim edia, the sharing of ideas, and by providing a framework that inspires skills de velopment in learners of all ages and backgrounds. Leadership appointments have rewarded strengths in staff training, program development, and quality delivery methods that set benchmarks for excellence and enhance community reputation. SUMMARY OF ACCOMPLISHMENTS Pursued new learning tools to enhance educational programs. Generated classroom excitement by introducing hands-on lessons and programming. Utilize advanced tec hnology skills to create and publish training and development materials for indi vidual and classroom distribution. Moderated various training sessions and meeti ngs. Serve as key consultant and educational resource to new hire and course man ager, and mentor to personnel. * Served as the "subject matter" expert for each course, reviewing design docume ntation, updating courseware and maintaining all lab/classroom equipment and con figurations. * Exercised sound decision making capability: Cited for "being able to find quic k, logical and common sense solutions to the course's everyday problems." * Trained and certified over 200 new employees annually on human resource operat ions. * Created Procedures Manuals where none existed providing continuity and guidanc e for the department resulting in a 45% increase in efficiency. * Known as an aggressive self-starter with proven leadership and organizational skills, tying in effective oral, written, and interpersonal skills. * Planned and executed a processing program that informed as well as educated ov er 300 human resource personnel on new changes to the system reducing employee e rror rates by 30%. * Mentored employees and motivated them to achieve a 96% course success rate. PROFESSIONAL EXPERIENCE Special Project Coordinator - 2009 to 2010 Galveston Housing Authority, Galveston, TX Provided istrative management to the director and multicultural sup port staff. Coordinated istrative functions to ensure the smooth and effici ent operations of the office and its programs. Provided assistance on a variety of special projects that promoted organizational goodwill and public awareness o f social services available to assist families in recovering from socioeconomic factors. Worked in collaboration with other staff and organizations to c oordinate, monitor, and evaluate the progress of the project until completion. * Planned, organized, implemented, and evaluated the continuing educational prog rams, skills, training, and management development programs for the employees im proving operational efficiency by 25%. * Served as key consultant and educational resource to personnel concerning issu es with customer service and Housing Quality Standards (HQS). * Provided direct human relations counsel, reducing grievances by 25% and improv ing employee morale and retention. * Recommended training programs to assist the organization in achieving its Sect ion Eight Management Assessment Program (SEMAP) rating. * Maintained records and reports on employees' completion of employee training f or upper-management's review. Office Manager - 2007 to 2009 Workforce Solutions, Galveston, TX Directly supervised and evaluated the performance of ree team leaders, and two staff employees as well as ns of 23 staff . Ensured daily activities and l and long-term goals of the company. Understood and

four office supervisors, th managed the daily operatio task aligned with the annua implemented the franchise r

equirements - Mission, Core values, Standards, and Guidelines. Corresponded dail y with government officials, management, staff, and the general public through v arious forms of communication. * Provided supervision and training for new hires, mentored and coached staff me mbers, and identified and resolved customer service issues. * Conducted training classes in resume writing, online job search, cover letter preparation, and interview techniques. * Recommended training for employees to achieve organizational goals and objecti ves as it related to ensuring customers obtained employment. * Increased office production from 36% to 51% in the last quarter of fiscal year . Human Resource Manager/Instructor/Writer/Developer - 2000 to 2007 U. S. Army, Houston, TX Managed the day-to-day production and operation of the Human Resource department which oversees 5000 personnel. Provided yearly reviews for six employees along with daily attendance record reports. Directly responsible for training all new employees. * Prepared training/class schedules for over 1,000 employees annually. * Implemented a departmental training initiative program producing 50% increase in improved istrative skills and cross-trained employees. * Reviewed and updated lesson plans, tests, and ensured all related material syn chronized. * Ensured a 100% accident free work environment by enforcing the organization's safety policies. * Managed a budget of $1.5 million dollars worth of equipment including highly s ensitive materials without loss or damages. * Member of an evaluation team that went out to various organizations and inspec ted the company's istrative procedures as well as provided recommendations to improving operational efficiency. * Reviewed, analyzed, and interpreted regulations as well as directives to deter mine the impact on military personnel management. * Served as team lead in planning and conducting studies and analysis of employe e/organizational efficiency and productivity, and recommending changes or improv ements in organization staffing, work methods, and procedures. EDUCATION Masters, Public istration University of Phoenix, Phoenix, AZ Bachelor of Science, Business Management University of Phoenix, Phoenix, AZ ADDITIONAL SKILLS * Classroom Evaluation * Curriculum Evaluation * Lesson Plans * Classroom Management * Employee Communications * Individualized and Small Group Instruction