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CHAPTER 1

1. INTRODUCTION TO THE ORGANIZATION Telekom Malaysia Berhad (TM) is the largest integrated information and communication group in Malaysia, with the total workforce of 27,257 employees. It was established in 1946 as Telecommunications Department of Malaya and was later privatized in 1987. With the total revenue of RM 9.99 Billion in 2012, TM is among one of Asia’s leading telecommunication companies. As the largest integrated information and communication group in Malaysia as on the list below: A. Services i.

Voice Service Access : Homeline, Businessline, CDMA, ISDN, Centrex

ii.

Value Added Services : Infoblast, BB Phone, Voicemail, TollFree 1300/1800,• 600 Services

iii.

Prepaid Services: i-Talk

iv.

Conferencing Services : Audio Conferencing, Video Conferencing, Audio with Data Conferencing

B. Products i.

Broadband (Consumer) :UniFi VIP, Streamyx, TM WiFi, Streamyx Wireless, (CDMA/EVDO)

ii.

Broadband (Business):UniFi Biz, Business Broadband,Direct

– In-Building Broadband Service

(IBS) INTERNET VAS • Global Roaming • iShield Plus • Online Guard Plus • Virus Shield & Anti Spamming DATA SERVICES MANAGED NETWORK • IPVPN Premier • IPVPN Lite • IPVPN Value MANAGED CONNECTIVITY • DLL – Digitaline 1 (DG) • DLL – Wideband (DQ) • DLL – Broadband (BLL) • VSAT Premier • VSAT Classic

• VSAT Value • Hyperband • METRO.Ethernet GEOMATICS • AVLS (Automatic Vehicle Location) • SmartMap • Navigation System Application Service • Webmail Content Services • HyppTV • Hypp.tv • Hypptunes Voice Services • PSTN Minutes • Interconnect Minutes • Wholesale VoIP

Access Services • High Speed Broadband (Access) Service • Payphone Access • Digital Subscribers Line (DSL) Wholesale • DSL Resale Backhaul Services • High Speed Broadband (Transmission) Service • Wholesale Ethernet • Managed Bandwidth • Optical Bandwidth • Interconnect Bandwidth • Wholesale Internet Access • Domestic Transit Access • IP Wholesale

Infra Services • Tenancy Services • Infrastructure Sharing RETAIL BUSINESS Wholesale Business Global Business Government Segment VOICE SERVICES • Bilateral Voice Services • Wholesale Voice Services – PSTN – VoIP • International Value Added Services – Global Voice Solutions – ISDN Hubbing – International Freephone Services via VoIP

DATA SERVICES • Global Ethernet Services – Global Ethernet Virtual Private Line (EVPL) – International Ethernet Private Line (IEPL) • International Bandwidth Services – International Private Leased Circuit (IPLC) – Bandwidth Transit – Bandwidth Backhaul – Bandwidth Interconnection – Global VSAT • IP Services – IP Transit • VPN Services – Global IPVPN

Value Added Services • Managed Security Services (MSS) • Managed Firewall Services • Managed Intrusion Prevention System (IPS) • Managed Anti Virus Services • Managed Content Filtering Services • Bandwidth Management Services • Public Key Infrastructure Services Infra Services • Managed Hosting Services Managed IPVPN

TM delivers an enhanced customer experience through innovation and customer service quality improvements. Its milestone in 2008 was the high speed broadband (HSBB) project with the g of Public-Private Partnership Agreement with the Malaysian government and actualized in 2010 by the launch of Unifi, TM’s high speed broadband. To date, Unifi has over 100,000 subscribers.