Servicingo Questionare Reply 5e59k

Book Car & Bike Servicing Online Sr. No: ________________ Survey Date: _________________ Su Service Center Name: __________________________________________________________________ Address: _____________________________________________________________________________ _____________________________________________________________________________________ Service Center Type: Two Wheeler / Four Wheeler Two Wheeler / Car Company Brand : ___________________________________________________ Authorized Service Center: Yes / No Questi on No. 1.

Question

Answers and details

How many numbers of bikes you serve daily?

2.

What is the total fee of the servicing?

3.

What machines you have for servicing?

4.

How many people work in your service center?

5.

What kind of people come for servicing, e.g. IT people, locals, etc?

6.

How much time they are ready to wait to get their bike after servicing?

Provide slots e.g 1) 25-50 , 2) 50 – 75 3) less than 25 4) more than 75 Like this….. Slots range Provide name of machines available so can pike between them Slots range Provide name in optional Slots range

7.

What are their complaints about servicing?

8.

How much time it takes to complete servicing?

9

Are you using any software for your daily business?

10.

Are you sending SMS to customer for servicing? If yes, how?

11.

Will it be helpful if you get software which will do online booking, SMS for you?

12.

What features do you need in this software?

13.

How much you are ready to pay for such kind of software? If you are using any software how much you pay monthly for such software?

14.

15.

Do you have website for your servicing center?

16.

Do you need online servicing booking website or application?

17.

For what other purposes you need a software?

18.

20.

How you do marketing of your servicing center? Do you know from which area they are getting most of Business? If you know this, will it be helpful?

21.

How do you order spare parts?

22.

How frequently you order spare parts?

23.

25.

Do you buy an application which will also help you to order spare parts online? Do you know any application in market who takes online servicing booking? If yes, how much they charge?

26.

Do you provide pick and drop facility?

27.

Which brands bike do you serve? E.g. Bajaj, Hero, etc.

28.

Do you provide servicing to High end bikes?

19.

24.

Provide optional Slots range Provide Yes /No option Provide Yes /No option Provide Yes /No option List out possible features in option Okay Okay, its good if you provide prices range slots Provide Yes/No option Provide Yes/No option Okay Option Okay, option is also possible. Answer Is obviously Yes Provide options Provide options Okay Okay Okay Provide Yes/No option Okay, give all brands Provide Yes/No

29. 30.

How many number or percentage of people does servicing regularly? Are people doing servicing regularly?

31.

Do you use JustDial?

32.

If yes, how much you pay to JustDial?

33.

How do you take payment?

34.

Do you accept servicing payment through credit card?

35.

Do you provide any discounts and offers? If yes, when and how frequently? How do you record customer’s ?

36. 37.

38. 39. 40. 41. 42.

43.

How do you communicate with the customer for any offers or servicing requests? Using chat application? What kind of works you do more? E.g. more servicing than repair, etc? What facilities do you have? E.g. washing center? Do you use mobile internet? Do you use any android mobile application? If yes, for what purpose? If you want to be a partner of Servicingo, then which permissions do you need to take and from whom? Who take decision of whether to use any software?

option Provide options Provide option Provide option Okay Provide Provide option Okay

Yes/No Yes/No

options Yes/No

Provide Yes/No option Okay Okay Provide option Provide Yes/No option Okay Okay Okay

Note : If possible prepare separate sheet for Bike and Cars