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PIA

Pakistan International Airline 

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It was established after the independence of Pakistan with the name of Orient Airways after it was named as PIA on 11 March 1955. One of the best airlines in Asia It operates scheduled services to 24 domestic destinations and 38 international destinations in 27 countries across Asia, Europe and North America. Its main bases are at Karachi, Lahore and Islamabad/Rawalpindi.

Vision PIA's vision is to be a world class airline exceeding customer expectations through dedicated employees, committed to excellence.

Mission Of PIA • •

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Employee teams will contribute towards making PIA a global airline of choice: Offering quality customer services and innovative products Participating in global alliances Using state-of-the-art technologies Ensuring cost-effective measures in procurement and operations

System Analysis…. 

Ticket Reservation System

Types of Ticket Reservation System 

Five types…

Online reservation 2. Phone reservation 3. Face to face reservation 4. Airport ticketing 5. Home delivery Ticketing 1.

Cargo booking 

Cargo booking also done in PIA

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Which is done by the software AVIVA.

Booking is  Online  Face to face meeting 

Rabbia Khan Roll# 23

Major Activities Of System… Ticket Reservation procedure  Seat availability  Scheduling  Automated PNR updated profile of customer  Fare and Pricing  Most up-to- date fare databases  Best in class algorithms to calculate pricing 

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Sales via direct channels

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Sales via indirect channels

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Process of Domestic and International Reservation

 Ticket reservation procedure PIA reserve ticket from various ways  Scheduling  Availability  Class  Cost 

 Automated PNR Updated profile of customer 

They up- to- date the PNR number of their customers.

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At Every system the seat is reserved through the network.

The concept they are saying is E-Ticketing.

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 Fare and Pricing 

Fare and pricing is controlled in head offices.

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If fare of any flight increase then they just received mail at that moment.

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IATA international airline transport association control the fare and prices.

 Most up-to-date fare Databases There is complete record of fare there.  Increase and decrease of fare due to any occasion  Software are used to store the information of fare and also complete up-to-date information to others offices at same time. 

 Class algorithms of pricing  1. 2. 3. 

There are different classes from which people travel. Business class Economy plus class Economy class

Fare is charged according to classes you are travelling.

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Economy Plus class

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Economy class

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QWP Q for low fare P for high fare

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VLIONTMKY V for low fare Y for high fare

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Now seat is available in Q they will charge low other wise they will accommodate you in the W and P

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Now same is the case seat availability according to their situation and they will charge low if seat is available in V.

Distribution of fare… 

Three types…

Adult : More than 12 years 100% charged  Child : More than 2 years less than 12 years 75% of adult fare  Infant: Less than 2 years 10% of adult fare  There is no seat for infant 

 Sales Via Direct Channels 

They sell their tickets just from their offices.

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Sales Via Indirect Channels

o

Their agents sell their tickets from different offices they have made they also sell the tickets of other airlines

Process of Domestic& International Reservation 

Domestic Reservation

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International Reservation

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No. Name Sector of travelling CNIC

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port Visa no

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Input and output Process 

Name  No.  Seat availability  Process  Confirmation  Output

Procedure for input and output 

Input: Please reserve seat 38C

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Process: Has seat 38C already been booked? No... so book it

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Output: Booking confirmed for seat 38C

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Input: Please reserve seat 38C

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Process: Has seat 38C already been booked? Yes!

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Output: Booking rejected

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You can see that the first input is fully processed before the next one. So seat 38C doesn't get booked twice

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Process of input and output can be done through telephonic or website reservation.

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Example

They use keyboard for Input purpose  Printers for output purpose. 

Input an output process

* We have extended the transaction flow to the following points from ’s perspective. * * Enquiry & Reservation * Edit * Cancellation

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Detailed Description: : Inputs – ID and Processing - Authenticate ID and

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Verification: * the information against the database; Make sure the information is credible and trustworthy. Outputs - Access Granted/Denied s - s of this process is the himself/herself Future use of this Data: Website could gather these details for conducting business analytics model

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Enquiry & Reservation: Inputs – Accept Source, Destination, Departure date, Return Date, Adult/Child/Infant, Class of Travel, Exact Match/Range Match on Date Processing - The TPS would do all the necessary checks as mentioned as below Verification: * the input Source and Destination places details against database to check for valid input. * the departure date and return date against calendar and each other * the class of travel, adult information or supply with default data Flight Availability: * the availability of flight for input Source and destination place

Hardware Hardware used are keyboard to accept data from like pin code, personal details, flight details.  Printers to print the booking mod. E.G destination chosen with timings.  Others are mouse, monitor. 

Software Sabre  Galileo  Amadeus  World span 

Sabre 

Semi Automated Business Reservation Environment

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Sabre Global Distribution System

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400 Airline

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America is 1 one who used it.

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PIA using it for ticket reservation system

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It is complicated.

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More advanced one to use.

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Much more features as compared to others.

Other software To some extent Amadeus, Galileo and abacus is used.  Their travel agents are using abacus. 

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AVIVA used software for cargo service.

Network Elements 

Complete internet process is involved which up-to-date the information.

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Through the internet information spread to all the PIA offices.

How system works Availability of seats  Name of enger  no  Time ( payment before 3 days of departure)  PNR ( enger name record) 

Keys for the system: Keys for PNR( 0 to 9)  for instance Name key (-) Selling key ( 0) No key ( 9 ) Reference ( 6 )  Others adult : Mr., Mrs., Ms. child : MSTR , MISS infant: InF 

Three steps for reservation: PNR formation: 1. Name 2. no 3. enger 4. Travelling sector 5. Date 6. ER ( end retrieve) 

Pricing 1. Pricing key ( WPRQ) 2. enger record WPRQ#PADT/CNN/INF 3. ER 

Price quote record retained: 1. Ticketing command 2. Base price 3. Selling key 

Databases.. What are databases  Major purpose of databases  Stores the complete record of the customer.  Complete Record of flights  If any problem occurred then should b solved and stored in databases.  Complete record of cargo 

Cargo coming from which country and going to which one.  Databases stores all information for future. 

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Functional Model used to represent the flow of information

Depicts the information flow and the transforms

Information Entry



Screen

Data Base

Information Retrieval



Screen

Data Base

Data Flow on Network

What they are doing is recorded at their head offices.

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Everything is ing on to different systems through networks. 

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Karachi is main office.

In Multan information flows from Karachi to Lahore and then to Multan . 

Training 

They are trained to use their software.

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They get training from Karachi as well as from Multan.

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At which place they are appointed they also get training from that place.

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In their training Short keys are must for ticket reservation system.

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They have to learn all those keys.

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New keys also be generated.

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It is complicated to learn all those keys but they have to.

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It consume less time.

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That’s why they are using such type of software.

After some period of time workshops are conducted to trained their employees.  For new thing they are informed from their head offices.  They trained their employee for Sabre software then hire him. 

Training Period: Serial no

Course

Duration

1

Reservation/tickiting

weeks 2

2

Sabre training (finance)

days 5

3

Steady state

days 2

4

Airport check-in-system) int(

Week 1

5

Airport check-in system refresher

days 2

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Automate reservation system

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E. Ticketing

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Up-to-date information

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Efficient and friendly

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First come, first serve

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No. of air blues are going to be increased in near future

Association with easy paisa 

Tickets can be booked from any part of the country

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Co-operation with Tameer Micro Finance Bank and Telenor easy paisa

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Instant booking service

Association with easy paisa 

Easy paisa of Telenor is available in all the country

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Hundreds of its outlets are situated in all major and urban points of Pakistan

Benefits of using Reservation System Present reservation system has removed the requirement of operational staff to maintain and update the records of daily reservation and cancellation of seats.  Can easily find out the current reserved seats and available seats in different flights.  Availability of records of customers from which they can any specific customer in some special cases like flight cancellation because of bad weather etc. 

Continued. No physical space for keeping the records intact is required and thus cost of maintaining manual data is reduced.  The major problem of duplicity of records is eliminated and consequently reduced the repetitive istrative and clerical work.  Enabled to maintain consistency among different access modes, e.g. by phone, by web, at the information desk and across different physical locations. 

Continued. Minimized the number of vacant seats on a flight and maximize flight capacity utilization.  Reduced redundancy in the information required from the customers.  Finally the system reduced the effort and frustration for travelers in scheduling a trip. 

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Comparative advantage as compared to other organizations working in Multan.

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They have costly software for ticket reservation which is not available in other airline companies.

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They get cost of 25$ US Dollar for just 1 PNR.

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If cancellation done cost will not be refunded.

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Repairness of software is also costly.

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Which is deal in IT department and required high cost because they are running American software.

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E-Ticketing they are using.

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Which is profitable for them and less time consuming.

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They have started online ticketing 4.5 years before.

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Online Ticketing is less time consuming and there is much more cost benefit.

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Also there is ease for the customers.

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There system is not complete auto.

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System is so difficult to operate.

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There employees do not fully understand it how to operate it.

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It has many functions they don't know.

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So much commands which is not easy to .

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Reissue of ticket is great problem if cancellation process occurred.

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Upper management is not good in handling it.

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System is not fully secure anyone can access it.

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Fare not properly charged.

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IT specialists repair the system if any problem occurred.

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They should keep the back up for the system if any problem occurred.