Itsm Publications 64c4b

IT SERVICE MANAGEMENT PUBLICATIONS LIST ITIL LIBRARY VERSION 3 ITIL V3 Service Strategy ISBN 9780113310456 ISBN 9780113310524 (PDF)

ITIL V3 Service Design ISBN 9780113310470 ISBN 9780113310548 (PDF)

ITIL V3 Service Transition ISBN 9780113310487 ISBN 9780113310555 (PDF)

ITIL V3 Service Operation ISBN 9780113310463 ISBN 9780113310531 (PDF)

ITIL V3 Continual Service Improvement ISBN 9780113310494 ISBN 9780113310562 (PDF)

ITIL V3 ITIL Lifecycle Publication Suite ISBN 9780113310500 ISBN 9780113310517 (PDF)

VERSION 2 ITIL Service ISBN 0113300158 ISBN 0113308671 (CD)

ICT Infrastructure Management ISBN 0113308655 ISBN 0113309031 (CD)

ITIL Service Delivery ISBN 0113300174 ISBN 0113308930 (CD)

ITIL The Business Perspective ISBN 0113308949 ISBN 0113309023 (CD)

ITIL Security Management ISBN 011330014X ISBN 0113309422 (CD)

Planning to Implement Service Management ISBN 0113308779 ISBN 0113309058 (CD)

OTHER ITSM PUBLICATIONS Foundations of IT Service Management Based on ITIL® V3 (Middle ITIL V3) ISBN 9789087530570 ISBN 9789087531218 CD IT Service Management – A Management Guide ISBN 9789087531089 Introduction to ITIL 3 Service Lifecycle ISBN 9780113310616 IT Service Management Based on ITIL® V3 A Pocket Guide (Little ITIL V3) ISBN 9789087531027 ISO 20000: A Pocket Guide ISBN 9077212795

Introduction to ITIL: This is the official introduction to ITIL, from OGC (Middle ITIL V2) ISBN 0113309732 IT Service Management – A Companion to the IT Infrastructure Library (Little ITIL V2) ISBN 0952470640 IT Service Management – Dictionary ISBN 0952470667 IT Service Management from Hell! Based on Not ITIL - A Guide to Worst Practices ISBN 9789077212219 V2 ISBN 9789077212004 V3 MOF (Microsoft Operations Framework), A Pocket Guide ISBN 9077212108

ITIL is a ed trademark of the British Office of Government Commerce (the OGC).