It Portfolio Analyst - Business Analyst p4p1f

KIMBERLY "KIM" GLASGOW PROFESSIONAL BUSINESS ANALYST Bringing Knowledge, Expertise and Value to the Enterprise SUMMARY Independent self-starter and team player, able to effectively manage time, direc t multiple tasks, and work in an organized manner. Consistently recognized by m anagement as an excellent resource to improve organizational effectiveness and e fficiency. A top team member and individual contributor skilled in developing ex ceptional client relationships through attention to detail, subject matter exper tise, outstanding personal commitment and technical knowledge. * Advanced expertise in establishing ongoing, positive relationships, and provid ing excellent customer service. Exceptional interpersonal skills and a quick st udy with a positive attitude and solutions-orientation, who readily accepts chan ge and welcomes learning opportunities. CORE COMPETENCIES Continuous Improvement Project Coordination Change Management Project Status Reporting and Measurments IT Strategy Global Delivery Problem Identification and Resolution Technical Communications Demand Planning Infrastructure Develo pment Installation Client Relationship Management MS Office/PowerPoint/Excel/ Visio SharePoint HTML CSS Access Database PROFESSIONAL EXPERIENCE Advanced Micro Devices Austin, TX 2009 - present IT Portfolio Analyst (for VOLT Technical Services) Liaison between IT Portfolio Team and IT Resource Managers to ensure data accura cy for all IT resources (badged and non-badged). Ensure all resource and project data is correct in the database, document and train s to work in Clarity, i dentify and resolve issues with data discrepancies, as well as issues. * Data steward responsible for ensuring 100% data integrity for all Employee Dat a worldwide. * Facilitate portfolio planning and data integrity for all approved projects. * Assist off-shore vendors with new resource packages for completeness to be sen t to security. * Work with US-based vendors to schedule employment interviews, facilitate on-bo arding and off-boarding employees and contracted resources. FirstCare Health Plans Austin, TX 2008-2009 IT Business Systems Analyst Liaison between IT and business owners, developed alternative technical solution s, advised on options, risks, presented cost benefit analysis, and impact to oth er business processes and system. * Facilitated driving requirements from the business to IT for projects and requ ests. * Wrote documentaton and trained End s on ServiceNow and SharePoint. Dell, Inc. Round Rock, TX 1995-2007 IT Project Portfolio Manager (2004 - 2007) Created and provided complex budget information, planning and analysis for all p rojects on a global scale. Coordinated portfolio planning activities. Monitored team portfolio, including facilitation of weekly portfolio review sessions and timely alerts to key stakeholders in order to make course corrections. Develop

ed training materials and delivered training to teams resource managers and proj ect managers; assisted team with the creation of projects and troubleshooting is sues. Maintained all of the organizations headcount reporting and reconciliation of financial report discrepancies. * Utilized Microsoft Excel and Clarity to analyze project progress for on-time d elivery, used knowledge to forecast productivity and delivery effectively correc ting project timing errors and preventing missed end dates. * Facilitated meetings with executive management to review project status and re commended actions if needed on projects. * Prepared effective communications and presentation material for a variety of a udiences ranging from Senior Executives to project managers * Created and performed new hire training and cultural orientation for over 20 p eople in a three-year period effectively ensuring full utilization of project to ols, familiarity with reporting standards, and acculturation. * Provided high accuracy metrics for employment and time reporting for the entir e organization worldwide; expertly resolved discrepancies and disputes, and pres ented to management in a Microsoft PowerPoint presentation on a bi-weekly basis. * Troubleshot ProjectOffice and Clarity software, and provided acclimation train ing effectively streamlining usage, as self-established point of and pro gram expert. Project Release Analyst (2002-2004) Facilitated meetings with executive staff regarding project launches. Created a nd managed change tickets obtaining functional specifications and necessary appr ovals. Attended Change Management meetings to discuss application launches. Co ntent Area for IT content area on intranet. Responsible for granting access, troubleshooting and making sure the content area was compliant with the Intranet standards and guidelines. * Managed Change Management calendar for the Services Service Area * Cleaned up an outdated website by identifying obsolete content and misuse of s pace, appointing and managing Web Site s for multiple IT department s, significantly increasing site usability. Web Site Technologist (1999-2002) Created internal web sites with specified Visual Internet Designs (VIDs) utilizi ng HTML, CSS, ASP, JavaScript and Photoshop. Maintained corporate and regional intranet portal pages. All web content had version control through Visual Source Safe (VSS). Wrote and enforced companys intranet standards and processes. Acted as chairman and facilitator for the InSite Awards committee. Won an InSite award for the best web site on Dells intranet for the WOW 4.0 web site. * Solely responsible for re-building 5 web servers in three months with the late st Operating System, copying the VSS databases to the staging server resulting i n seamless transition with no down time. * Drove successful intranet replication process from scheduled delivery times to real time delivery within three months. * Provided training, guidance and leadership to a 400+ member publishing communi ty ensuring adherence to Dells intranet publishing standards and guidelines. Experience Prior to 1999 * Training Coordinator 1997-1999 * Security istration 1995-1997 EDUCATION Bachelor of Science Texas State University San Marcos, TX Certified in Information Technology Infrastructure Library (ITIL) Version 3.