Error Code Control 116y6b
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HP Printers - Control Numbered Error Messages Numbered error messages
Numbered error messages Error Log Number Message
13.00.00 - CLEAR PAPER JAM
Description
Recommended action
Open and shut the front door of the printer to clear any media from the printer. Be sure to check the f area because media can wrap around the f and be difficult to locate. The printer senses a media jam. Since this is a Check all areas of the printer for generic media jam jammed media because the message, the media may printer is unable to determine be at any point in the the location of the jam. Click here to refer to the document, paper path. HP Color LaserJet 8550 Series Printer - Clearing Jams from the Input Areas of the Printer for additional help in clearing paper jams.
WARNING: Do not touch the f; it could be very hot and The printer senses a could cause burns. media jam in the f Open the left-lower cover, area. 13.00.03 / 13.00.43 remove the jammed media, and If jams occur frequently CLEAR F JAM close the left-lower cover. Click in the f area when LOWER LEFT here to refer to the document HP duplexing 11 x 17 or A3DOOR Color LaserJet 8550 Series sized media, the duplex Printer - Clearing Jams from the feed roller might have Output Area of the Printer for become slick. additional assistance in resolving f jams. 13.00.05 / 13.00.06 CLEAR OUTPUT JAM UPPER LEFT DOOR
The printer senses a media jam in the top (face-down) output bin.
Open the left-upper door, remove the jammed media, and close the left-upper door.
Error Log Number Message
Description
Recommended action
13.00.07 / 13.00.08 / 13.00.09 - CLEAR DUPLEX JAM LOWER LEFT DOOR
The printer senses a media jam in the duplexer.
13.00.10 - CLEAR TRANSFER JAM
Open the front and right doors of the printer and remove the transfer drum by unlocking the The printer senses a green handle inside the front media jam in the transfer door then removing the transfer drum area of the printer. drum from the right door In some cases, the media opening. Remove any stuck might wrap around the media. Try a fresh ream of transfer drum and paper. . Click here to refer to the become lodged near the document HP Color LaserJet imaging drum. 8550 Series Printer - Clearing Jams from the Input Areas of the Printer for additional help in clearing paper jams.
13.00.10 - CLEAR UNEXPECTED PAPER SIZE JAM THEN LOAD TRAY 1
<size>
The printer senses a media jam in Tray 1, or the media fed was longer than expected.
= Media size specified in the driver or application. <size> = Media size specified in the driver or application. The
and <size> can be the default media type and size if an automatic paper override has occurred or if the GO button was pressed during a mount request.
Open the right upper door and remove the jammed media. Load the media type and size indicated on the printer control .
A paper jam has been detected in the 2,000sheet input tray.
Open the VTU and remove any media. . Click here to refer to the document HP Color LaserJet 8550 Series Printer - Clearing Jams from the Input Areas of the Printer for additional help in
13.11.11 / 13.11.1B / 13.11.21 / 13.11.2B / 13.11.31 / 13.11.3B CLEAR INPUT DEVICE JAM
Open the left lower cover, remove the duplexer, remove the jammed media, reinstall the duplexer, and close the left lower cover.
Error Log Number Message
Description
Recommended action clearing paper jams.
13.22.01 / 13.22.02 / 13.22.03 / 13.22.04 13.22.05 - CLEAR MAILBOX JAM
The printer senses a media jam in the multibin mailbox.
Check for a jam in the delivery head assembly.
20.00.00 - 20 INSUFFICIENT MEMORY
More data has been received from the computer than fits in the internal memory of the printer.
To continue printing, press GO . Only the amount of data that fits in the internal memory of the printer is printed. Reduce the page complexity or add more memory, then print the page again.
22.00.01 - 22 EIO [n] BUFFER OVERFLOW
The EIO buffer has overflowed during a busy state.
The current data in the print buffer will be lost. No action is required.
22.00.01 - 22 PARALLEL IO BUFFER OVERFLOW
Indicates the parallel buffer has overflowed.
Printing can continue, but some data might be lost.
30.00.01 - 30 DISK DEVICE FAILURE
The printer hard disk's internal self -test routine has detected a failure. If access to the printer Replace the printer hard disk. hard disk is not required, printer operation can continue.
40.00.00 - 40 EIO N BAD TRANSMISSION
An EIO accessory connection has been abnormally broken. N = EIO Slot Number 1 = Bottom EIO Slot 2 = Top EIO Slot
Check that all cables are connected to the EIO ports and that the EIO board is seated properly. Move the EIO card to another slot on the printer formatter or trade out this card for a known working card. If possible, print to another network printer to the network is working properly. A network or application communication issue can cause this error.
Error Log Number Message
Description
Recommended action Click here to refer to the document HP Color LaserJet 8500 and 8550 Printers - 49.xx Error Displayed on the Control and Troubleshooting Communication Related Issues for additional help in resolving 40 errors
40.00.01 - EIO
INITIALIZING
An EIO accessory is not initializing.
No action is required.
41.00.02 - 41.2 PRINTER ERROR
Indicates that a laser scanner (beam detect) error has occurred.
Open and close the front door of the printer to remove any remaining pages from the printer. Reprint the job. If the problem persists, turn the printer off and on to reset the printer.
41.00.03 - 41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1
<Size>
Tray 1 is configured for one media size, but the printer detects a different size being fed from Tray 1.
is the media type specified in the printer driver or program. <Size> is the media size specified in the printer driver or program.
Load the proper size media into Tray 1. For more information on configuring input trays, see “Configuring Media Type and Size” in the Guide.
41.00.03 - 41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1 <Width>
Tray 1 is configured for a custom media size, but the printer detects a different size being fed from Tray 1. <Width> is the media width selected in the program or printer driver.
is the media length selected in the program or printer
Load the requested size media into Tray 1. For more information on configuring input trays, see “Configuring Media Type and Size ” in the Guide.
Error Log Number Message
Description
Recommended action
driver. The printer was expecting one type of media to be fed from an input tray and a different type was fed. For example, the printer 41.00.05 - 41.5 was expecting transparencies and plain UNEXPECTED PAPER TYPE LOAD paper was fed. X is the input tray TRAY X
<Size> number.
is the media type specified in the printer driver or program. <Size> is the media size specified in the printer driver or program.
Open and close the front door to remove the page from the printer. that the correct media is loaded in the input tray and the printer control is configured correctly. For more information on configuring input trays, see “Configuring Media Type and Size ” in the Guide.
49.<xx.xx> 49.XXXX ERROR CYCLE POWER
Indicates that the printer did not understand the data sent to it.
that all cables are connected. Turn the printer off and on to reset the printer. A network, application or file specific issue can cause this error. Click here to refer to the document HP Color LaserJet 8500 and 8550 Printers - 49.xx Error Displayed on the Control and Troubleshooting Communication Related Issues for additional help in resolving 49 errors
50.00.0x - 50.X F ERROR CYCLE POWER
Indicates that a fusing assembly malfunction has occurred. If this happened following a paper jam in the f, check the f for damage. X = Description 1 = Low Temperature
Turn the printer off and on to reset the printer. Remove the f and check it for any damage. If none is found, turn the printer off and unplug it for 30 minutes. This will allow the printer to reset. Then plug the printer back in and turn it on.
Error Log Number Message
50.00.05 INCORRECT F LOWER LEFT DOOR
Description
Recommended action
Error 2 = Warmup Error 3 = High Temperature Error 4 = F Drive/Power Unit Error 6 = Heater Error
If the condition persists, a local authorized HP dealer or service representative for service. Click here to refer to the document HP Color LaserJet 8500 and 8550 Printers - How to Resolve a "50.4 F Error Cycle Power" Control Error Message for additional assistance in resolving 50.X f errors.
The printer has detected that an incompatible f (possibly the wrong voltage of f for the printer) has been installed.
Remove the f and install a f that is specified for use with this printer. Printing cannot continue until the correct f is installed in the printer.
51.00.01 - 51 LASER Indicates that a laser ERROR CYCLE scanner malfunction has POWER occurred.
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
52.00.00 - 52 SCANNER ERROR CYCLE POWER
Indicates that the laser scanner motor is not turning properly.
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
53.<x>
.
53.XY.ZZ ERROR DIMM SLOT Y
Indicates that a memory error occurred during the configuration and validation of DIMM memory. X Hardware Type 0 ROM 1 RAM Y Hardware Device 0 Onboard ROM/RAM 1 DIMM slot 1 2 DIMM slot 2 3 DIMM slot 3
that the DIMM board is installed correctly and the DIMMs are configured correctly. Make sure the memory DIMMS are of a ed type and size. They need to be installed in matched pairs on the formatter. Turn the printer off and on to reset the printer. If necessary, reseat or replace the DIMM that caused the error.
Error Log Number Message
Description
Recommended action
4 DIMM slot 4 If the condition persists, 5 DIMM slot 5 6 DIMM a local authorized HP dealer or slot service representative for service 6 7 DIMM slot 7 8 DIMM slot 8 ZZ Error 0 Uned memory 1 Unrecognized memory 2 Uned memory size 3 Failed RAM test 4 Exceeded maximum RAM size 5 Exceeded maximum ROM size 6 Invalid DIMM speed, check DRAM 7 DIMM is reporting information incorrectly 10 DIMM address conflict 11 PDC XROM out of bounds 12 Could not make temporary mapping 13 Invalid RAM type 14 DIMM not paired properly Message
Description
54.00.01 - 54.1 TEMPERATURE SENSOR ERROR CYCLE POWER
Turn the printer off and on to reset the printer. Indicates that the If the condition persists, humidity and a local authorized HP service temperature sensor in the representative for service. printer has WARNING: Do NOT operate malfunctioned. the printer in this condition or the printer can be damaged.
54.00.03 - DUPLEX ERROR CHECK DUPLEXER
The printer has detected an error in the duplexer.
Recommended action
Open the left lower cover. Press the green tab on the right side of the duplexer and remove the duplexer out of the printer. Check for and remove any jammed media. Reinstall the duplexer.
Error Log Number Message
Description
Recommended action Turn the printer off and then back on to reset the printer.
54.00.03 - 54.3 CALIBRATION WARNING PRESS GO TO CONTINUE
Press the GO button. Print a Configuration page and troubleshoot as an image-quality The process marks in the problem. Check the transfer density-sensing pattern guide for cracks and replace as are corrupt. needed. Turn the printer off and back on to reset the printer. Clean the density sensor.
54.00.04 - 54.4 WASTE TONER SENSOR ERROR CYCLE POWER
The waste toner sensor has failed. Printing cannot continue.
Call for HP service.
54.00.xx - 54.00.xx CLEAN DENSITY SENSOR CYCLE POWER
This indicates that the Density Sensor needs to be cleaned because the printer is having trouble calibrating. This can also be caused by a problem with a particular print cartridge. 54.00.0<x> <x> = Description: 5 = Sensor abnormality 6 = Out of range cyan 7 = Out of range magenta 8 = Out of range yellow 9 = Out of range black
Clean the Density Sensor with the brush located inside the right door. Print the Event Log and look at the most recent events. Use the table to determine if one particular print cartridge is identified (for example an abundance of 54.00.06 events could indicate an issue with the cyan print cartridge). Try replacing that cartridge. If the condition persists, a local authorized HP service representative for service
Open the color toner clear door and look for an obstruction. If the message does not clear Indicates that there is an after closing the doors, turn the issue with one of the 54.00.02 - 54.2 printer off and on to reset the color print cartridges. An CAROUSEL ERROR printer. Try removing all the improperly installed CYCLE POWER color print cartridges then power color cartridge can also cycle the printer. Reinstall them cause this error. one at a time. If the condition persists, a local authorized HP dealer or
Error Log Number Message
Description
Recommended action service representative for service. Click here to refer to the document HP Color LaserJet 8500 and 8550 Series Printers How to Troubleshoot 54.2 Carousel Errors for additional help in resolving 54.2 errors.
54.00.03 - 54.3 DENSITY SENSOR ERROR CYCLE POWER
Indicates a density sensor error, or the printer is not receiving data back from the density sensor.
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
55.00.01 - 55 PRINTER ERROR CYCLE POWER
Indicates a printer command error. The commands cannot be exchanged between the printer and its controller.
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
56.01.01 - 56.1 ERROR CYCLE POWER
If the input tray you are trying to print from is not installed, install Indicates an input feed the input tray. error (such as requesting Turn the printer off and on to to feed transparencies reset the printer. through the duplexer), or If the condition persists, the input tray is not a local Authorized HP dealer or installed. service representative for service.
56.00.02 - 56.2 ERROR CYCLE POWER
Indicates an illegal output error. For example, the multibin mailbox is not installed and it was selected as the output destination, or there are transparencies in the duplexer.
Open the printer and remove media from the paper path. that the media type is set in the printer control . Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
57.00.0x - 57.X FAN FAILURE
One of the cooling fans has failed. X = Fan Type
Turn the printer off and then on to reset the printer. If the message reappears,
Error Log Number Message
Description 1 = Rear Output Fan (Motor 1) 2 = Rear Input Fan (Motor 2) 3 = Left Output Fan (Motor 3)
Recommended action a local authorized HP dealer or service representative for service. WARNING: Do not operate the printer in this condition or the printer can be seriously damaged.
58.00.01 - 58.1 ERROR CYCLE POWER
Open the upper right door and check for a media jam or misfed Indicates that the paper media. diverter inside the upper Turn the printer off and on to right door is out of reset the printer. position, causing an error If the message reappears, feeding media from Tray a local authorized HP 1. dealer or service representative for service.
59.00.0x - 59.X MOTOR ERROR CYCLE POWER
Indicates that the main printer motor is not working properly. X = Description 0 = General Error 1 = Startup Error 2 = Rotation Error
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
62.00.0x - 62.X SERVICE CYCLE POWER
Indicates that a problem exists with the internal memory. X = Description 0 = Internal ROM or RAM 1-8 = DIMM slots 1-8
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
63.00.00 - 63 SERVICE CYCLE POWER
Turn the printer off and on to reset the printer. Indicates that the internal If the condition persists, RAM memory test a local authorized HP dealer or failed. service representative for service.
64.00.00 - 64 PRINTER ERROR CYCLE POWER
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for
Indicates a scan buffer error.
Error Log Number Message
Description
Recommended action service.
65.00.00 - 65 PRINTER ERROR CYCLE POWER
Indicates a dynamic RAM controller error.
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
66.X0.YY 66.X0.YY C-LINK COMM ERROR CHECK CABLES AND CYCLE POWER
Indicates a communication error between Tray 4 and the printer. X/YY Description X = Device number in the link YY = Error code from the optional device
that the communication and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer.
66.11.YY - 66.11.YY INPUT DEVICE FAILURE CHECK CABLES AND CYCLE POWER
Indicates an error condition with Tray 4. X/YY Description X = Device number in the link YY = Error code from the optional device
that the communication and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer. Open Tray 4 and that the tray only has paper on the right side of the tray (for letter size paper). the color of the LED on Tray 4. Green means OK and Amber indicates some kind of problem. No LED means the tray is not getting any power; check the cabling.
66.X2.YY 66.X2.YY OUTPUT DEVICE FAILURE CHECK CABLES AND CYCLE POWER
Indicates a multi-bin mailbox error. X/YY Description X = Device number in the link YY = Error code from the optional device
that the communication and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer.
67.00.00 - 67.X PRINTER ERROR POWER CYCLE
Indicates an electronic controller error. X = Description
Turn the printer off and on to reset the printer. If the condition persists,
Error Log Number Message
Description 1 = DC Controller Error 2 = DC Controller IC Malfunction 3 = Internal Communication Malfunction
Recommended action a local authorized HP dealer or service representative for service.
Indicates that a recoverable error has been detected in the nonvolatile randomaccess memory (NVRAM).
the printer control settings. One or more fields might have been reset to their factory defaults during the error recovery. Try performing a Restore Factory Settingsreset from the control of the printer.
68.00.01 - 68 NVRAM FULL SETTINGS LOST
Indicates that the NVRAM is full, and the printer is unable to write new data to the NVRAM.
the printer control settings. One or more fields might have been reset to their factory defaults during error recovery. The next time the printer is turned off and on, NVRAM will be cleared and all factory defaults will be restored.
79.<xx.xx> - 79 SERVICE (XXXX) CYCLE POWER
Indicates that the printer did not understand the data sent to it. X Description 01XX = IO ASIC Error 02XX = Video ASIC Error 03XX = IDE ASIC Error
Turn the printer off and on to reset the printer. Issues with the network, applications and or specific files can cause these errors. If the condition persists, a local authorized HP dealer or service representative for service.
Indicates an EIO card error, but printing can 81.<xx.xx> / continue. 82.<xx.xx> - EIO
The Configuration page NOT FUNCTIONAL will indicate that EIO
is not ed.
Turn the printer off and on to reset the printer. Click here HP Jetdirect EIO troubleshooting information. If the error persists, replace the EIO accessory indicated.
68.00.00 - 68 NVRAM ERROR SETTINGS CHANGED
Numbered error messages Error Log Number Message
13.00.00 - CLEAR PAPER JAM
Description
Recommended action
Open and shut the front door of the printer to clear any media from the printer. Be sure to check the f area because media can wrap around the f and be difficult to locate. The printer senses a media jam. Since this is a Check all areas of the printer for generic media jam jammed media because the message, the media may printer is unable to determine be at any point in the the location of the jam. Click here to refer to the document, paper path. HP Color LaserJet 8550 Series Printer - Clearing Jams from the Input Areas of the Printer for additional help in clearing paper jams.
WARNING: Do not touch the f; it could be very hot and The printer senses a could cause burns. media jam in the f Open the left-lower cover, area. 13.00.03 / 13.00.43 remove the jammed media, and If jams occur frequently CLEAR F JAM close the left-lower cover. Click in the f area when LOWER LEFT here to refer to the document HP duplexing 11 x 17 or A3DOOR Color LaserJet 8550 Series sized media, the duplex Printer - Clearing Jams from the feed roller might have Output Area of the Printer for become slick. additional assistance in resolving f jams. 13.00.05 / 13.00.06 CLEAR OUTPUT JAM UPPER LEFT DOOR
The printer senses a media jam in the top (face-down) output bin.
Open the left-upper door, remove the jammed media, and close the left-upper door.
Error Log Number Message
Description
Recommended action
13.00.07 / 13.00.08 / 13.00.09 - CLEAR DUPLEX JAM LOWER LEFT DOOR
The printer senses a media jam in the duplexer.
13.00.10 - CLEAR TRANSFER JAM
Open the front and right doors of the printer and remove the transfer drum by unlocking the The printer senses a green handle inside the front media jam in the transfer door then removing the transfer drum area of the printer. drum from the right door In some cases, the media opening. Remove any stuck might wrap around the media. Try a fresh ream of transfer drum and paper. . Click here to refer to the become lodged near the document HP Color LaserJet imaging drum. 8550 Series Printer - Clearing Jams from the Input Areas of the Printer for additional help in clearing paper jams.
13.00.10 - CLEAR UNEXPECTED PAPER SIZE JAM THEN LOAD TRAY 1
The printer senses a media jam in Tray 1, or the media fed was longer than expected.
Open the right upper door and remove the jammed media. Load the media type and size indicated on the printer control .
A paper jam has been detected in the 2,000sheet input tray.
Open the VTU and remove any media. . Click here to refer to the document HP Color LaserJet 8550 Series Printer - Clearing Jams from the Input Areas of the Printer for additional help in
13.11.11 / 13.11.1B / 13.11.21 / 13.11.2B / 13.11.31 / 13.11.3B CLEAR INPUT DEVICE JAM
Open the left lower cover, remove the duplexer, remove the jammed media, reinstall the duplexer, and close the left lower cover.
Error Log Number Message
Description
Recommended action clearing paper jams.
13.22.01 / 13.22.02 / 13.22.03 / 13.22.04 13.22.05 - CLEAR MAILBOX JAM
The printer senses a media jam in the multibin mailbox.
Check for a jam in the delivery head assembly.
20.00.00 - 20 INSUFFICIENT MEMORY
More data has been received from the computer than fits in the internal memory of the printer.
To continue printing, press GO . Only the amount of data that fits in the internal memory of the printer is printed. Reduce the page complexity or add more memory, then print the page again.
22.00.01 - 22 EIO [n] BUFFER OVERFLOW
The EIO buffer has overflowed during a busy state.
The current data in the print buffer will be lost. No action is required.
22.00.01 - 22 PARALLEL IO BUFFER OVERFLOW
Indicates the parallel buffer has overflowed.
Printing can continue, but some data might be lost.
30.00.01 - 30 DISK DEVICE FAILURE
The printer hard disk's internal self -test routine has detected a failure. If access to the printer Replace the printer hard disk. hard disk is not required, printer operation can continue.
40.00.00 - 40 EIO N BAD TRANSMISSION
An EIO accessory connection has been abnormally broken. N = EIO Slot Number 1 = Bottom EIO Slot 2 = Top EIO Slot
Check that all cables are connected to the EIO ports and that the EIO board is seated properly. Move the EIO card to another slot on the printer formatter or trade out this card for a known working card. If possible, print to another network printer to the network is working properly. A network or application communication issue can cause this error.
Error Log Number Message
Description
Recommended action Click here to refer to the document HP Color LaserJet 8500 and 8550 Printers - 49.xx Error Displayed on the Control and Troubleshooting Communication Related Issues for additional help in resolving 40 errors
40.00.01 - EIO
An EIO accessory is not initializing.
No action is required.
41.00.02 - 41.2 PRINTER ERROR
Indicates that a laser scanner (beam detect) error has occurred.
Open and close the front door of the printer to remove any remaining pages from the printer. Reprint the job. If the problem persists, turn the printer off and on to reset the printer.
41.00.03 - 41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1
Tray 1 is configured for one media size, but the printer detects a different size being fed from Tray 1.
Load the proper size media into Tray 1. For more information on configuring input trays, see “Configuring Media Type and Size” in the Guide.
41.00.03 - 41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1 <Width>
Tray 1 is configured for a custom media size, but the printer detects a different size being fed from Tray 1. <Width> is the media width selected in the program or printer driver.
Load the requested size media into Tray 1. For more information on configuring input trays, see “Configuring Media Type and Size ” in the Guide.
Error Log Number Message
Description
Recommended action
driver. The printer was expecting one type of media to be fed from an input tray and a different type was fed. For example, the printer 41.00.05 - 41.5 was expecting transparencies and plain UNEXPECTED PAPER TYPE LOAD paper was fed. X is the input tray TRAY X
Open and close the front door to remove the page from the printer. that the correct media is loaded in the input tray and the printer control is configured correctly. For more information on configuring input trays, see “Configuring Media Type and Size ” in the Guide.
49.<xx.xx> 49.XXXX ERROR CYCLE POWER
Indicates that the printer did not understand the data sent to it.
that all cables are connected. Turn the printer off and on to reset the printer. A network, application or file specific issue can cause this error. Click here to refer to the document HP Color LaserJet 8500 and 8550 Printers - 49.xx Error Displayed on the Control and Troubleshooting Communication Related Issues for additional help in resolving 49 errors
50.00.0x - 50.X F ERROR CYCLE POWER
Indicates that a fusing assembly malfunction has occurred. If this happened following a paper jam in the f, check the f for damage. X = Description 1 = Low Temperature
Turn the printer off and on to reset the printer. Remove the f and check it for any damage. If none is found, turn the printer off and unplug it for 30 minutes. This will allow the printer to reset. Then plug the printer back in and turn it on.
Error Log Number Message
50.00.05 INCORRECT F LOWER LEFT DOOR
Description
Recommended action
Error 2 = Warmup Error 3 = High Temperature Error 4 = F Drive/Power Unit Error 6 = Heater Error
If the condition persists, a local authorized HP dealer or service representative for service. Click here to refer to the document HP Color LaserJet 8500 and 8550 Printers - How to Resolve a "50.4 F Error Cycle Power" Control Error Message for additional assistance in resolving 50.X f errors.
The printer has detected that an incompatible f (possibly the wrong voltage of f for the printer) has been installed.
Remove the f and install a f that is specified for use with this printer. Printing cannot continue until the correct f is installed in the printer.
51.00.01 - 51 LASER Indicates that a laser ERROR CYCLE scanner malfunction has POWER occurred.
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
52.00.00 - 52 SCANNER ERROR CYCLE POWER
Indicates that the laser scanner motor is not turning properly.
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
53.<x>
Indicates that a memory error occurred during the configuration and validation of DIMM memory. X Hardware Type 0 ROM 1 RAM Y Hardware Device 0 Onboard ROM/RAM 1 DIMM slot 1 2 DIMM slot 2 3 DIMM slot 3
that the DIMM board is installed correctly and the DIMMs are configured correctly. Make sure the memory DIMMS are of a ed type and size. They need to be installed in matched pairs on the formatter. Turn the printer off and on to reset the printer. If necessary, reseat or replace the DIMM that caused the error.
Error Log Number Message
Description
Recommended action
4 DIMM slot 4 If the condition persists, 5 DIMM slot 5 6 DIMM a local authorized HP dealer or slot service representative for service 6 7 DIMM slot 7 8 DIMM slot 8 ZZ Error 0 Uned memory 1 Unrecognized memory 2 Uned memory size 3 Failed RAM test 4 Exceeded maximum RAM size 5 Exceeded maximum ROM size 6 Invalid DIMM speed, check DRAM 7 DIMM is reporting information incorrectly 10 DIMM address conflict 11 PDC XROM out of bounds 12 Could not make temporary mapping 13 Invalid RAM type 14 DIMM not paired properly Message
Description
54.00.01 - 54.1 TEMPERATURE SENSOR ERROR CYCLE POWER
Turn the printer off and on to reset the printer. Indicates that the If the condition persists, humidity and a local authorized HP service temperature sensor in the representative for service. printer has WARNING: Do NOT operate malfunctioned. the printer in this condition or the printer can be damaged.
54.00.03 - DUPLEX ERROR CHECK DUPLEXER
The printer has detected an error in the duplexer.
Recommended action
Open the left lower cover. Press the green tab on the right side of the duplexer and remove the duplexer out of the printer. Check for and remove any jammed media. Reinstall the duplexer.
Error Log Number Message
Description
Recommended action Turn the printer off and then back on to reset the printer.
54.00.03 - 54.3 CALIBRATION WARNING PRESS GO TO CONTINUE
Press the GO button. Print a Configuration page and troubleshoot as an image-quality The process marks in the problem. Check the transfer density-sensing pattern guide for cracks and replace as are corrupt. needed. Turn the printer off and back on to reset the printer. Clean the density sensor.
54.00.04 - 54.4 WASTE TONER SENSOR ERROR CYCLE POWER
The waste toner sensor has failed. Printing cannot continue.
Call for HP service.
54.00.xx - 54.00.xx CLEAN DENSITY SENSOR CYCLE POWER
This indicates that the Density Sensor needs to be cleaned because the printer is having trouble calibrating. This can also be caused by a problem with a particular print cartridge. 54.00.0<x> <x> = Description: 5 = Sensor abnormality 6 = Out of range cyan 7 = Out of range magenta 8 = Out of range yellow 9 = Out of range black
Clean the Density Sensor with the brush located inside the right door. Print the Event Log and look at the most recent events. Use the table to determine if one particular print cartridge is identified (for example an abundance of 54.00.06 events could indicate an issue with the cyan print cartridge). Try replacing that cartridge. If the condition persists, a local authorized HP service representative for service
Open the color toner clear door and look for an obstruction. If the message does not clear Indicates that there is an after closing the doors, turn the issue with one of the 54.00.02 - 54.2 printer off and on to reset the color print cartridges. An CAROUSEL ERROR printer. Try removing all the improperly installed CYCLE POWER color print cartridges then power color cartridge can also cycle the printer. Reinstall them cause this error. one at a time. If the condition persists, a local authorized HP dealer or
Error Log Number Message
Description
Recommended action service representative for service. Click here to refer to the document HP Color LaserJet 8500 and 8550 Series Printers How to Troubleshoot 54.2 Carousel Errors for additional help in resolving 54.2 errors.
54.00.03 - 54.3 DENSITY SENSOR ERROR CYCLE POWER
Indicates a density sensor error, or the printer is not receiving data back from the density sensor.
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
55.00.01 - 55 PRINTER ERROR CYCLE POWER
Indicates a printer command error. The commands cannot be exchanged between the printer and its controller.
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
56.01.01 - 56.1 ERROR CYCLE POWER
If the input tray you are trying to print from is not installed, install Indicates an input feed the input tray. error (such as requesting Turn the printer off and on to to feed transparencies reset the printer. through the duplexer), or If the condition persists, the input tray is not a local Authorized HP dealer or installed. service representative for service.
56.00.02 - 56.2 ERROR CYCLE POWER
Indicates an illegal output error. For example, the multibin mailbox is not installed and it was selected as the output destination, or there are transparencies in the duplexer.
Open the printer and remove media from the paper path. that the media type is set in the printer control . Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
57.00.0x - 57.X FAN FAILURE
One of the cooling fans has failed. X = Fan Type
Turn the printer off and then on to reset the printer. If the message reappears,
Error Log Number Message
Description 1 = Rear Output Fan (Motor 1) 2 = Rear Input Fan (Motor 2) 3 = Left Output Fan (Motor 3)
Recommended action a local authorized HP dealer or service representative for service. WARNING: Do not operate the printer in this condition or the printer can be seriously damaged.
58.00.01 - 58.1 ERROR CYCLE POWER
Open the upper right door and check for a media jam or misfed Indicates that the paper media. diverter inside the upper Turn the printer off and on to right door is out of reset the printer. position, causing an error If the message reappears, feeding media from Tray a local authorized HP 1. dealer or service representative for service.
59.00.0x - 59.X MOTOR ERROR CYCLE POWER
Indicates that the main printer motor is not working properly. X = Description 0 = General Error 1 = Startup Error 2 = Rotation Error
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
62.00.0x - 62.X SERVICE CYCLE POWER
Indicates that a problem exists with the internal memory. X = Description 0 = Internal ROM or RAM 1-8 = DIMM slots 1-8
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
63.00.00 - 63 SERVICE CYCLE POWER
Turn the printer off and on to reset the printer. Indicates that the internal If the condition persists, RAM memory test a local authorized HP dealer or failed. service representative for service.
64.00.00 - 64 PRINTER ERROR CYCLE POWER
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for
Indicates a scan buffer error.
Error Log Number Message
Description
Recommended action service.
65.00.00 - 65 PRINTER ERROR CYCLE POWER
Indicates a dynamic RAM controller error.
Turn the printer off and on to reset the printer. If the condition persists, a local authorized HP dealer or service representative for service.
66.X0.YY 66.X0.YY C-LINK COMM ERROR CHECK CABLES AND CYCLE POWER
Indicates a communication error between Tray 4 and the printer. X/YY Description X = Device number in the link YY = Error code from the optional device
that the communication and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer.
66.11.YY - 66.11.YY INPUT DEVICE FAILURE CHECK CABLES AND CYCLE POWER
Indicates an error condition with Tray 4. X/YY Description X = Device number in the link YY = Error code from the optional device
that the communication and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer. Open Tray 4 and that the tray only has paper on the right side of the tray (for letter size paper). the color of the LED on Tray 4. Green means OK and Amber indicates some kind of problem. No LED means the tray is not getting any power; check the cabling.
66.X2.YY 66.X2.YY OUTPUT DEVICE FAILURE CHECK CABLES AND CYCLE POWER
Indicates a multi-bin mailbox error. X/YY Description X = Device number in the link YY = Error code from the optional device
that the communication and power cables are connected. Press GO to continue printing. If the message persists, turn the printer off and on to reset the printer.
67.00.00 - 67.X PRINTER ERROR POWER CYCLE
Indicates an electronic controller error. X = Description
Turn the printer off and on to reset the printer. If the condition persists,
Error Log Number Message
Description 1 = DC Controller Error 2 = DC Controller IC Malfunction 3 = Internal Communication Malfunction
Recommended action a local authorized HP dealer or service representative for service.
Indicates that a recoverable error has been detected in the nonvolatile randomaccess memory (NVRAM).
the printer control settings. One or more fields might have been reset to their factory defaults during the error recovery. Try performing a Restore Factory Settingsreset from the control of the printer.
68.00.01 - 68 NVRAM FULL SETTINGS LOST
Indicates that the NVRAM is full, and the printer is unable to write new data to the NVRAM.
the printer control settings. One or more fields might have been reset to their factory defaults during error recovery. The next time the printer is turned off and on, NVRAM will be cleared and all factory defaults will be restored.
79.<xx.xx> - 79 SERVICE (XXXX) CYCLE POWER
Indicates that the printer did not understand the data sent to it. X Description 01XX = IO ASIC Error 02XX = Video ASIC Error 03XX = IDE ASIC Error
Turn the printer off and on to reset the printer. Issues with the network, applications and or specific files can cause these errors. If the condition persists, a local authorized HP dealer or service representative for service.
Indicates an EIO card error, but printing can 81.<xx.xx> / continue. 82.<xx.xx> - EIO
Turn the printer off and on to reset the printer. Click here HP Jetdirect EIO troubleshooting information. If the error persists, replace the EIO accessory indicated.
68.00.00 - 68 NVRAM ERROR SETTINGS CHANGED
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