Sales Presentation Methods H4. High pressure selling Memorized Formula Need-Satisfaction Problem Solution Memorized Presentation / Canned Sales Talk
H5. Miss out on buying signals
Formula Presentation / Persuasive Selling Presentation a.
a.
Assumptions:
Assumptions
A1. Needs stimulated through presentation – customer realization A2. Needs already stimulated – product sought out; luck
A1. Similar prospects in similar situations – approach with similar presentations b. Pre-requisite: Knowledge of prospective buyer c.
General outline but more flexibility
b. Goal: Turn Affirmative Response to Purchase Request
d.
Flow:
c. 80-90% of talking done by salesperson
D1. Salesperson controls conversation at the start – FAB then solicit comments
d.
D2. End of conversation – re-control and go for the close
The Detail man
e. No attempt to determine prospect’s needs; Findings and consumer research
e.
Effective for: current customers
f.
f.
Advantages:
Focus: Discuss product and benefits
g. How: Proven selling sentences and sequence
F1. All information – logically presented F2. Buyer-Seller interaction
h.
Advantages:
G1. Same info
F3. Smooth handling of anticipated questions
G2. Guide to new salesperson
g.
Conversational Manner
G3. Short calls and Telesales
h.
Key: Probing – all about needs
G4. Nontechnical goods i. Disadvantages: H1. Feature dropping – Inefficiency H2. Minimal prospect participation H3. Technical products
Needs Satisfaction a.
Conversational interaction, Flexible
b. Favorable to veterans – knowledge and going around situations
c. 50-60% of talking done by Salesperson d. Probing may take place from a previous call. e. Needs vs. Products offered; Feature dropping vs. Point-on selling Gauge appropriateness f.
e.g. Sales Stages: Pre-call intelligence, Needs assessment, Developing Action, Obtaining commitment, Negotiation/Review, Closed D.
Steps
D1. Convince prospect to conduct analysis
Need for constant clarification D2. Actual Analysis
E1. Sales people take down notes E2. Attention to detail and opportunities
Business intelligence, probing, benchmarking, current practice/product used
g. Effective for: Technical products with stringent specifications, high price tags
D21. What are the implicit problems/needs?
h.
D22. What else can be improved?
Phases:
H1. Needs Development – discussion of buyer needs
D23. Determining gaps D24. Organize information
H11. Importance of Open-Ended Questions
D3. Agreeing on problems, buyer wants to solve them
H12. Explicit vs. Implicit Needs H2. Need-Awareness – Clarifying the situation
D4. Preparing the proposal for a solution – Value Creation D41. Is a Process
H3. Need-Fulfillment – how product will satisfy mutual need. H31. What’s in it for me?
D42. Capabilities, matching, design, alignment, customization and pencilpushing D43. Total Package (with rates)
Problem-Solution Presentation
D45. Multiple Options and alternatives
A. Customized approach, in-depth study
D5. Preparing sales presentation
B.
Order-taking vs. Consultative Selling
C. Several sales calls – The Selling Cycle – Develop a detailed analysis of prospect’s need
D6. Making the sales presentation E. Effective in: Proposal to group of individuals, complex products/services that can be highly customized.
Best Presentation Method?
One that is properly matched to the situation.