Dialogue Dealing With A Complaint Role-play 563j1y
This document was ed by and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this report form. Report r6l17
Overview 4q3b3c
& View Dialogue Dealing With A Complaint Role-play as PDF for free.
More details 26j3b
- Words: 223
- Pages: 1
ESCOLA PROFISSIONAL DA APRODAZ Língua Inglesa – serviço Pós venda
Dealing with a Complaint Role-Play Customer - Good morning! Manager - Good morning. Can I help you? Customer- Yes. I want to complain because my room is too noisy. The people in the next room have loud parties every night and I have not been able to sleep very well. Also, the hotel bed is very uncomfortable. Manager - I` so sorry, but this week there is a tennis tournament going on in town and the hotel is full of younger people, who are unfortunately quite noisy. Customer - I understand, but it is very uncomfortable. If you don´t take action, I will move to another hotel. Manager - Don´t worry. This situation will be solved. Costumer- Ok. I hope so. Manager- Since you´ve been so inconvenienced by this incident, I´d be glad to offer you a free room for your next visit at our hotel. In fact, I´ll give you a voucher right now. You can use it any time you wish. Customer - Oh, that´s just great! I am so glad that we could work this out. I do want to keep coming back here.
Eduarda e Natércia
ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores nº 76, 9500-092 Ponta Delgada Telefone 296 285 461 Fax 296 285 463 E-mail: [email protected]
Dealing with a Complaint Role-Play Customer - Good morning! Manager - Good morning. Can I help you? Customer- Yes. I want to complain because my room is too noisy. The people in the next room have loud parties every night and I have not been able to sleep very well. Also, the hotel bed is very uncomfortable. Manager - I` so sorry, but this week there is a tennis tournament going on in town and the hotel is full of younger people, who are unfortunately quite noisy. Customer - I understand, but it is very uncomfortable. If you don´t take action, I will move to another hotel. Manager - Don´t worry. This situation will be solved. Costumer- Ok. I hope so. Manager- Since you´ve been so inconvenienced by this incident, I´d be glad to offer you a free room for your next visit at our hotel. In fact, I´ll give you a voucher right now. You can use it any time you wish. Customer - Oh, that´s just great! I am so glad that we could work this out. I do want to keep coming back here.
Eduarda e Natércia
ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores nº 76, 9500-092 Ponta Delgada Telefone 296 285 461 Fax 296 285 463 E-mail: [email protected]
Related Documents 171j1w
Dialogue Dealing With A Complaint Role-play 563j1y
October 2019 166
Dialogue About Handling Complaint 586cb
October 2019 142
Dealing-with-darwin.pdf o211s
December 2021 0
Dealing With Negative Emotions 201n51
November 2020 0
Dealing With Bloodline Patterns 4z265e
July 2020 0