Darren Da Silva Resume 2019 1f5g3m

DARREN DA SILVA (915) 539-1820 • [email protected]

INSIDE SALES REPRESENTATIVE • MANAGER • STORE DIRECTOR • GENERAL MANAGER Business to Business Sales/ Business to Consumer Sales/ Retail Management & Operations Leadership Quickly promoted through the ranks to Operations Manager within a 5-year period; utilized a diversified background in Retail Management and Operations, Sales, Marketing, Inventory Management, Team Development, Financial Control, Merchandising, Budget Management, Payroll ability and Team/Client Relations. Lead and develop team in becoming dynamic and qualified managers that enrich the life of the store as well as stimulate the work environment. Possess a strong record of implementing initiatives that improve operations and sales revenue through a collaborative approach and transparent cross-functional communication throughout an organization, holding teams able for their contributions. Demonstrated expertise in: Strategic Retail Management and Operations Leadership Multiple Quota Management Creating Sales Processes to Generate Revenue Increase Bottom Line Performance

Sales and Merchandising Management Talent Management • Promote from within Create Sales Solutions for New Business Train Associates to Engage and Cultivate the Customer

CAREER PROGRESSION SolarWinds Strategic Manager (July 2018-April 2019)

2018-2019

• Won Rookie of the Month August 2018 • Highest cumulative score on demo certifications in new hire training class • Managed 140 s from Small Business to Fortune 30, holding demo’s and adding on software to their existing environment

At&t Retail Sales Consultant (Oct 2014-July 2018) • • • • • • • • •

2014-2018

Ranked #5 in South Texas 2018, overall attainment 167% Finished #2 in South Texas 2017, overall attainment 164% Finished #1 in South Texas 2016, overall attainment 156% Finished #17 in South Texas 2015, overall attainment 143% 2016 Summit Winner, 2017 Summit Winner, 7-time Quarterly South Texas Most Wanted Winner #1 Sales rep at South Austin location 38 months in a row, Top 10 sales rep in the District 40 months in a row Closed a 105 Line Business Deal in 2017, Small Business Certified 2016, 2017 and 2018 Sold over $200,000 in Accessories between Jan 2015 – June 2018 Finished over 200% to goal in Gross Adds between Jan 2015 - June 2018

Office Depot Assistant Store Manager (Oct 2013-Oct 2014); Austin, Texas

2013-2014

• Oversee overhead, profit, expenses, promotions, financial reporting, budget management, inventory and asset shortages • Led the Austin market in Max Assurance July 2014

Academy Sports and Outdoors Operations Manager (Apr-Oct 2013); San Marcos, Texas

2008-2013

• Helped post a 41% store comp increase from Jan 11 to Oct 13 • Audited over 5,000 4473’s without Firearm Compliance/ATF finding a major or minor violation

Hardlines Manager (2012-2013) • Softlines Manager (2011-2012); San Marcos, Texas • Led Austin and San Antonio markets with the highest comp increase in Footwear FY 11, Posted a double-digit % comp increase for the entire store, 12.5% for 2011, 16.9% for 2012 and currently posting an 11.7% increase for 2013 • Posted the highest comp % increase in the entire company on Black Friday 2012 out of 136 Comp Stores • Consistently developed talent and promoted from within, including trained and developed a Team Lead into a Senior Team Lead and five (5) Sales Associates into Team Leads

Team Lead, Footwear; Brodie Lane - Austin, Texas (2010) / Fiscal year department sales over $8 Million • Piloted first 24-hour training program for the entire company; developed and trained a Team Lead to become a Manager • Collaborated in hiring for the entire store; trained two (2) associates to instruct the first 24-hour training pilot program and piloted the Learning Management System (LMS) and the Attendance and Punctuality Policy training programs for the entire company

Sales Associate, Footwear/Team Sports (2008-2010) EDUCATION:

B.S. in Technical Management/Business istration, DeVry University

TECHNOLOGY:

Office, Exchange, Tableau, Sales Force, Net Suite, Outreach