Ckyc-faq 6x131g
This document was ed by and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this report form. Report r6l17
Overview 4q3b3c
& View Ckyc-faq as PDF for free.
More details 26j3b
- Words: 3,577
- Pages: 9
C–KYC Frequently Asked Questions (FAQ)
Section A: General FAQs
Q1. Why has my card been blocked? Ans. As per Reserve Bank of India’s notification (DBR.AML.BC No. 18/14.01.001/2016-17) dated December 8, 2016 which states that all Scheduled Commercial Banks (SCBs) are required to additional KYC data pertaining to all new individual s opened on or after January 1, 2017, with Central KYC Records Registry. Accordingly, if you have received a communication stating that your additional KYC details are required, then you will be required to provide the required documents to complete this. Your card has been blocked/Suspended as we have not received the additional KYC information from you.
Q2. My Card is blocked. How can I unblock it and how much time will it take? Ans. Your card is blocked because of non-receipt of additional KYC information as mandated by RBI. You can click on the link https://www.americanexpressindia.co.in/ckyc and follow the instructions to update your KYC information. Once you furnish all the details on the link & submit, you will receive a SMS confirmation and within 48 working hours your card will be unblocked. Q3. My Card is blocked. Will standing instructions on my card be impacted? Ans. Yes. In case you did not submit KYC documents by the specified deadline and the card/ gets blocked, any standing instructions, including but not limited to insurance payments, bill payments, mutual funds etc, will not get honored. Q4. What if I do not wish to submit my additional KYC details? Will my card be suspended permanently? Ans. Yes. As we are governed by RBI regulations and in this case we are being directed by RBI to collect additional KYC requirements. Thus we would not be able to make any exception in this regard and we may have to continue to suspend charging privileges on your card till the time these details are furnished. We urge you to submit the details on the provided link at the earliest so that you can continue to avail our services. Q5. Are all my cards blocked? Is my Basic/ Supplementary impacted? I hold 2 different products from American Express. Ans. Sir/Mam, CKYC information was solicited for customers who were acquired within the stipulated timeframe (effective Jan’17 until Mar’18). If your supplementary was issued in this period, then only they are required to provide this information at this time. If the other product you hold was acquired prior to Jan 2017, we don’t not require the information at this stage.
Q6. I have received an email from American Express asking me to give me additional KYC information for my American Express card and the link is asking me fill in various details such as mothers name, tax location etc. Is this spam? Ans. Dear Card Member, this is a genuine email requesting for additional KYC information that is required as per RBI notification No. DBR.AML.BC No. 18/14.01.001/2016-17 dated December 8, 2016, which states that all Scheduled Commercial Banks (SCBs) are required to additional KYC data pertaining to all new individual s opened on or after January 1, 2017, with Central KYC Records Registry. Hence, if your American Express Card was approved on or after Jan 1, 2017 you are requested to provide additional KYC information at the earliest. Q7. How do I update the additional KYC information for my American Express ? Ans. Please visit https://www.americanexpressindia.co.in/ckyc to submit the additional KYC information details. Q8. Why should I provide the additional KYC information to American Express? Ans. As per several notifications issued by RBI under the PMLA Act (Prevention of Money-Laundering rules 2005), we are required to update our records with your additional KYC details. Specifically, as per RBI notification No. DBR.AML.BC No. 18/14.01.001/2016-17 dated December 8, 2016, it is stated that all Scheduled Commercial Banks (SCBs) are required to additional KYC data pertaining to all individual s opened on or after January 1, 2017, with Central KYC Records Registry. Hence, if your American Express Card was approved on or after Jan 1, 2017 you are requested to provide additional KYC information at the earliest. Q9. Other banks are not asking me these additional KYC details, why is American Express doing the same? Ans. As your American Express Card was approved on or after Jan 1, 2017, you are required to provide additional KYC information at the earliest. While the mandate is for all Scheduled Commercial Banks, we would urge you to reach out to other banks directly to check the applicability of the above notification for the relationships held by you with them. Q10. What would the bank do with the additional KYC information I have provided? Ans. As per the RBI directive, banks are required to report the additional KYC information and update the same with the CKYC Registry, CERSAI, periodically. Q11. I hold multiple Personal Cards with American Express, do I need to update additional KYC information for each of them separately? Ans. You will be required to update the details only once for all the primary personal cards held by you with us that were approved on or after January 1, 2017. Q12. I hold a Personal Card and I also have an A/C card with American Express, do I need to update the additional KYC information for each of them separately? Ans. No, you will not be required to provide the information for the A/C card separately since the same is issued to you as an add-on to your primary card. Q13. Is the additional KYC information required for supplementary cards as well?
Ans. Yes, if you are a Supplementary Card member and/or you have Supplementary Card on your , it is mandatory to provide the additional KYC information for your American Express . Please visit www.americanexpressindia.co.in/ckyc to provide the additional KYC details. Q14. Why have I received communication to update details pertaining to one of my cards and not my other one? Ans. You have currently been ed to update details for any s opened on or after January 1st 2017. Q15. I provided incorrect details on the portal. How do I correct the same? Ans. You may submit the details correctly again. The updated version of the details will be sent to CERSAI to link with your American Express Card. The latest entry will be considered. Q16. How long will it take for the additional KYC information to be updated? Ans. The validation and update of the information will be performed by CERSAI and once the process is completed you will receive an SMS from CERSAI with your CKYC KIN number. Q17. I have already updated the additional KYC information. What is the status of the same? Ans. The validation and update of the information will be performed by CERSAI and once the process is completed you will receive an SMS from CERSAI with your CKYC KIN number. Q18. I have already updated the additional KYC information. Why am I getting a reminder e-mail? Ans. You are getting a reminder email as you may have provided your details within the last 15 days. In case you have completed the process, you may please ignore the reminder email. Q19. Will I get a communication upon updating my additional KYC information? Ans. Yes, you will get a confirmation SMS from American Express once you have submitted your details via the American Express website, thanking you for the submission. In case of any discrepancy, American Express will reach out to you. Once your record is updated with the Central KYC Registry, you would get an SMS / e-Mail from CERSAI with respect to your KIN No. which is updated with the CKYC Registry. Q20. Why should I provide personal information such as Father’s Name, Mother's name etc. to American Express now? Ans. This information is a mandatory requirement as per RBI notification No. DBR.AML.BC No. 18/14.01.001/201617 dated December 8, 2016. Q21. Incase my becomes inoperative, in how many days will it become operative again, after I submit the details? Ans. Dear Card Member, your on becoming inoperative will stay as is till such time we receive your details pertaining to the additional KYC. Once received, we will activate your within 48 working hours (and we will inform you via SMS.) Q22. Will I get confirmation details and a confirmation number via SMS and e-mail, once I submit my details? Ans. SMS are being sent currently for every submission so that will continue, there is no email confirmation sent.
Q23. I have submitted my details via the URL, what is my confirmation no.? Ans. SMS are being sent currently for every submission so that will continue, there is no email confirmation sent. Q24. How can you suspend my if the notification has been there since December 2016 and AMEX is ing me this late? Ans. We understand, however, we are providing you with time from now and request your cooperation in this regard. Q25. Will I get confirmation details and a confirmation number via SMS and email, once I submit my details? Ans. Yes, you will get a confirmation SMS from American Express once you have submitted your details via the American Express website, thanking you for the submission. There is no email confirmation sent. In case of any discrepancy, American Express will reach out to you. Once your record is updated with the Central KYC Registry, you would get an SMS / e-Mail from CERSAI with respect to your KIN No. which is updated with the CKYC Registry. Q26. Why / when will my card become inoperative? What is the legal stipulation allowing American Express to close my ? Ans. As per changes in PMLA issued in 2002, Master Direction issued on 20th April 2018 and reiterated on XXXX, Banks are required to report the KYC data to the Central KYC Registry (CKYCR) for each of its customers. Hence, we are obligated to collect the additional information to submit with CKYCR. In case the additional information is not submitted, it will be in violation of the above said regulations and we will have to make the inoperative till the submission of the data. Q 27 – My Card is cancelled but I continue to get CKYC reminders and calls. I need the same stopped immediately. Please share a date by when I will stop getting such emails/messages/calls. Ans. Dear Card Member, The cancelled cards will be removed from communications every time the data is refreshed (i.e every month end)
Section B: Additional KYC Specific FAQs
Q1. What is CKYC? Ans. CKYC refers to Central KYC (Know Your Customer), an initiative of the Government of India. The aim of this initiative is to have a structure in place which allows Card to complete their KYC only once before interacting with various entities across the financial sector. CKYC will be managed by CERSAI (Central Registry of Securitization Asset Reconstruction and Security Interest of India), which is authorized by the Government of India to function as the Central KYC Registry (CKYCR). Q2. What is CERSAI? Ans. Central Registry of Securitization Asset Reconstruction and Security Interest (CERSAI) is a central online security interest registry of India authorized by the Government of India to act as and to perform the functions of the Central KYC Records Registry under the PMLA (Prevention of Money-Laundering) rules 2005, including receiving, storing, safeguarding and retrieving the KYC records in the digital form for a client. Q3. I already have an additional KYC ID. Do I still need to provide the details? If yes, why? Ans. Yes, as it is an obligation for American Express to report their customer data to the CKYC registry to make sure that your information is correct and updated as per the RBI directive. Hence, we would request you to provide the additional KYC information as required on the unique URL. Q4. How would I know that my extended KYC annexure application is successful? Ans. A KYC Identification Number (KIN) is being allotted by CERSAI to Card whose additional KYC application is found to be valid. An SMS / email will be sent by CERSAI to the ed mobile number / email address of the Card as soon as the KIN is generated at their end. CERSAI will not be sending any physical intimation. Q5. How do I check the CKYC status online? Ans. Currently, such an option is not available. Once a KIN has been generated, it can be safely assumed that your is CKYC compliant. Q6. I have applied for my CKYC number but have still not received the same. What should I do now? Ans. The validation and update of the information will be performed by CERSAI and once the process is completed you will receive an SMS from CERSAI with your CKYC KIN number. Q7. I am a Foreign National holding an American Express Card . Am I still required to update my additional KYC details? Ans. As a foreign national, you are required to update the additional KYC details for your American Express Card . You may be required to fill in additional details as prescribed in the form available on the website depending upon your residential status.
Q8. Q – I have received an email stating that I have to submit my CKYC details immediately to ensure uninterrupted card use. What does that imply? Ans. In the event we don’t receive the required information immediately, your will get suspended until you provide the required information. We sincerely urge you at this time to update your details so that you can continue to enjoy the uninterrupted services. Q9. - Where is it written or mentioned in the RBI notification that AMEX can make my inoperative, if I do not submit my details. Ans. As per changes in PMLA issued in 2002, Master Direction issued on 20th April 2018, Banks are required to report the KYC data to the Central KYC Registry (CKYCR) for each of its customers. Hence, we are obligated to collect the additional information to submit with CKYCR. In case the additional information is not submitted, it will be in violation of the above said regulations and we will have to make the inoperative till the submission of the data. Q10. - On what basis is AMEX stating that my will become inoperative, if I do not submit my details .
Ans. As per changes in PMLA issued in 2002, Master Direction issued on 20th April 2018, Banks are required to report the KYC data to the Central KYC Registry (CKYCR) for each of its customers. Hence, we are obligated to collect the additional information to submit with CKYCR. In case the additional information is not submitted, it will be in violation of the above said regulations and we will have to make the inoperative till the submission of the data. Q11. – By when should I be submitting the details? Is there a deadline laid down by the bank / government for the same? Ans. We request you to submit the additional details at the earliest so that you do not face difficulties nearing the deadlines issued by the Govt. / RBI. Q12. – I have already submitted the same, what is the status of the submission? Ans. We are in the process of validating the submitted documents for all our customers and updating our systems. You will receive a confirmation once it is updated. In case we require any additional details we will get in touch on your ed mobile number or e-mail ID. Q13. – How will I know that my card will not become inoperative? Would the bank send me a communication confirming that the will not be closed? Ans. Only those s that have not responded will be blocked and a communication will be sent to them. Q14. – Why are you sending me reminders when I have already submitted the information? Will you be cancelling my ? Ans. You may continue to receive messages post submission till we update our records. We are in the process of validating documents for all our customers and updating our systems and you will receive confirmation once we finish updating your KYC. In case we require any additional details we will get in touch on your ed mobile number or e-mail ID. s will not be cancelled but will only be suspended until the required information is furnished by you.
Q 15. – By when should I be submitting the details? Is there a deadline laid down by the bank / government for the same? Ans. We request you to submit the additional details at the earliest so that you do not face difficulties nearing the deadlines issued by the Govt. / RBI. Q 16. – Earlier I received an email stating that I have to submit my details by August 15th, but now I am receiving one that says I have to do so, by September 15th and now its immediate. What is the actual date? Will it be extended further again? Ans. We request you to provide your details immediately as currently there is no scope of extension to avoid your being inoperative. Q 17. – Why are you sending me emails stating my may become inoperative if I don’t submit my Additional KYC details by August 15th first, and then saying it will become inoperative if I do not submit details by September 15th. Where can I get the exact date by when the will become inoperative if I do not submit my details?
Ans. We request you to provide your details immediately as currently there is no scope of extension to avoid your being inoperative.
Section C: Corporate Specific FAQs
Q1. (Corporate Only) I am a Program , and would like to know why some of the Card within our organization, are being ed/have received emails to update a CKYC No., wherein others are not? Ans. As per periodic instructions issued by RBI under the PMLA Act (Prevention of Money-Laundering rules 2005), Banks are required to update their records with your details. As per RBI notification No. DBR.AML.BC No. 18/14.01.001/2016-17 dated December 8, 2016, it is stated that all Scheduled Commercial Banks (SCBs) are required to additional KYC data pertaining to all new individual s opened on or after January 1, 2017, with Central KYC Records Registry. Hence, if a Card member’s American Express Card was approved on or after Jan 1, 2017, they have been ed, and are requested to provide additional KYC information at the earliest. Q2. (Corporate Only) I am a Program , and would like to know why I have been ed/received an email, about a CKYC number? Ans. In the event you hold a Corporate Card with the organization, which was opened on or after January 1, 2017, you would have been ed, in the capacity of being an American Express Card member. RBI issues periodic instructions under the PMLA Act (Prevention of Money-Laundering rules 2005), basis which Banks need to update their records with your details. As per RBI notification No. DBR.AML.BC No. 18/14.01.001/2016-17 dated December 8, 2016, which states that all Scheduled Commercial Banks are required to additional KYC data pertaining to all new individual s opened on or after January 1, 2017, with Central KYC Records Registry. Hence, if your American Express Card was approved on or after Jan 1, 2017, you would have been ed, and are requested to provide additional KYC information at the earliest. Q3. I hold a Personal Card and a Corporate Card with American Express, do I need to update the additional KYC information for each of these s separately? Ans. Yes, in case your American Express Personal Card or your American Express Corporate Card was approved on or after January 1st, 2017 you are requested to provide additional KYC information at the earliest, for them respectively. Q4. If I hold a Corporate Card and I am the authorized signatory with American Express, do I need to update the CKYC number for each of these s separately? Ans. No, you are not required to update your details as an Authorized Signatory. However, in case your American Express Card(s) were approved on or after January 1st, 2017 you are requested to provide additional KYC information at the earliest.
CORPORATE CARD ASKED TO RE-SUBMIT ADDITIONAL KYC DETAILS DUE TO A TECHNICAL ERROR
Q1. I have already updated the additional KYC information. I even received a confirmation message from your end. Why am I getting an e-mail telling me that the details could not be updated in your system, so I have to resubmit the details?
Ans. Due to some technical error at our end, the details could not get updated in our systems. We apologize for the inconvenience caused to you, and request you to re-submit the details immediately, to ensure uninterrupted use of your American Express Card. Q2. What guarantee do I have that my details will be updated this time and there will be no technical error again? Ans. All technical issues are immediately highlighted and resolved, like this one. Having said that, if any such incident reoccurs, we will have to reach out to you. We do apologies for the inconvenience caused this time and since this is a mandatory requirement which may ultimately lead to your getting inoperative, we need to ensure we take full measures & keep you informed.
Section A: General FAQs
Q1. Why has my card been blocked? Ans. As per Reserve Bank of India’s notification (DBR.AML.BC No. 18/14.01.001/2016-17) dated December 8, 2016 which states that all Scheduled Commercial Banks (SCBs) are required to additional KYC data pertaining to all new individual s opened on or after January 1, 2017, with Central KYC Records Registry. Accordingly, if you have received a communication stating that your additional KYC details are required, then you will be required to provide the required documents to complete this. Your card has been blocked/Suspended as we have not received the additional KYC information from you.
Q2. My Card is blocked. How can I unblock it and how much time will it take? Ans. Your card is blocked because of non-receipt of additional KYC information as mandated by RBI. You can click on the link https://www.americanexpressindia.co.in/ckyc and follow the instructions to update your KYC information. Once you furnish all the details on the link & submit, you will receive a SMS confirmation and within 48 working hours your card will be unblocked. Q3. My Card is blocked. Will standing instructions on my card be impacted? Ans. Yes. In case you did not submit KYC documents by the specified deadline and the card/ gets blocked, any standing instructions, including but not limited to insurance payments, bill payments, mutual funds etc, will not get honored. Q4. What if I do not wish to submit my additional KYC details? Will my card be suspended permanently? Ans. Yes. As we are governed by RBI regulations and in this case we are being directed by RBI to collect additional KYC requirements. Thus we would not be able to make any exception in this regard and we may have to continue to suspend charging privileges on your card till the time these details are furnished. We urge you to submit the details on the provided link at the earliest so that you can continue to avail our services. Q5. Are all my cards blocked? Is my Basic/ Supplementary impacted? I hold 2 different products from American Express. Ans. Sir/Mam, CKYC information was solicited for customers who were acquired within the stipulated timeframe (effective Jan’17 until Mar’18). If your supplementary was issued in this period, then only they are required to provide this information at this time. If the other product you hold was acquired prior to Jan 2017, we don’t not require the information at this stage.
Q6. I have received an email from American Express asking me to give me additional KYC information for my American Express card and the link is asking me fill in various details such as mothers name, tax location etc. Is this spam? Ans. Dear Card Member, this is a genuine email requesting for additional KYC information that is required as per RBI notification No. DBR.AML.BC No. 18/14.01.001/2016-17 dated December 8, 2016, which states that all Scheduled Commercial Banks (SCBs) are required to additional KYC data pertaining to all new individual s opened on or after January 1, 2017, with Central KYC Records Registry. Hence, if your American Express Card was approved on or after Jan 1, 2017 you are requested to provide additional KYC information at the earliest. Q7. How do I update the additional KYC information for my American Express ? Ans. Please visit https://www.americanexpressindia.co.in/ckyc to submit the additional KYC information details. Q8. Why should I provide the additional KYC information to American Express? Ans. As per several notifications issued by RBI under the PMLA Act (Prevention of Money-Laundering rules 2005), we are required to update our records with your additional KYC details. Specifically, as per RBI notification No. DBR.AML.BC No. 18/14.01.001/2016-17 dated December 8, 2016, it is stated that all Scheduled Commercial Banks (SCBs) are required to additional KYC data pertaining to all individual s opened on or after January 1, 2017, with Central KYC Records Registry. Hence, if your American Express Card was approved on or after Jan 1, 2017 you are requested to provide additional KYC information at the earliest. Q9. Other banks are not asking me these additional KYC details, why is American Express doing the same? Ans. As your American Express Card was approved on or after Jan 1, 2017, you are required to provide additional KYC information at the earliest. While the mandate is for all Scheduled Commercial Banks, we would urge you to reach out to other banks directly to check the applicability of the above notification for the relationships held by you with them. Q10. What would the bank do with the additional KYC information I have provided? Ans. As per the RBI directive, banks are required to report the additional KYC information and update the same with the CKYC Registry, CERSAI, periodically. Q11. I hold multiple Personal Cards with American Express, do I need to update additional KYC information for each of them separately? Ans. You will be required to update the details only once for all the primary personal cards held by you with us that were approved on or after January 1, 2017. Q12. I hold a Personal Card and I also have an A/C card with American Express, do I need to update the additional KYC information for each of them separately? Ans. No, you will not be required to provide the information for the A/C card separately since the same is issued to you as an add-on to your primary card. Q13. Is the additional KYC information required for supplementary cards as well?
Ans. Yes, if you are a Supplementary Card member and/or you have Supplementary Card on your , it is mandatory to provide the additional KYC information for your American Express . Please visit www.americanexpressindia.co.in/ckyc to provide the additional KYC details. Q14. Why have I received communication to update details pertaining to one of my cards and not my other one? Ans. You have currently been ed to update details for any s opened on or after January 1st 2017. Q15. I provided incorrect details on the portal. How do I correct the same? Ans. You may submit the details correctly again. The updated version of the details will be sent to CERSAI to link with your American Express Card. The latest entry will be considered. Q16. How long will it take for the additional KYC information to be updated? Ans. The validation and update of the information will be performed by CERSAI and once the process is completed you will receive an SMS from CERSAI with your CKYC KIN number. Q17. I have already updated the additional KYC information. What is the status of the same? Ans. The validation and update of the information will be performed by CERSAI and once the process is completed you will receive an SMS from CERSAI with your CKYC KIN number. Q18. I have already updated the additional KYC information. Why am I getting a reminder e-mail? Ans. You are getting a reminder email as you may have provided your details within the last 15 days. In case you have completed the process, you may please ignore the reminder email. Q19. Will I get a communication upon updating my additional KYC information? Ans. Yes, you will get a confirmation SMS from American Express once you have submitted your details via the American Express website, thanking you for the submission. In case of any discrepancy, American Express will reach out to you. Once your record is updated with the Central KYC Registry, you would get an SMS / e-Mail from CERSAI with respect to your KIN No. which is updated with the CKYC Registry. Q20. Why should I provide personal information such as Father’s Name, Mother's name etc. to American Express now? Ans. This information is a mandatory requirement as per RBI notification No. DBR.AML.BC No. 18/14.01.001/201617 dated December 8, 2016. Q21. Incase my becomes inoperative, in how many days will it become operative again, after I submit the details? Ans. Dear Card Member, your on becoming inoperative will stay as is till such time we receive your details pertaining to the additional KYC. Once received, we will activate your within 48 working hours (and we will inform you via SMS.) Q22. Will I get confirmation details and a confirmation number via SMS and e-mail, once I submit my details? Ans. SMS are being sent currently for every submission so that will continue, there is no email confirmation sent.
Q23. I have submitted my details via the URL, what is my confirmation no.? Ans. SMS are being sent currently for every submission so that will continue, there is no email confirmation sent. Q24. How can you suspend my if the notification has been there since December 2016 and AMEX is ing me this late? Ans. We understand, however, we are providing you with time from now and request your cooperation in this regard. Q25. Will I get confirmation details and a confirmation number via SMS and email, once I submit my details? Ans. Yes, you will get a confirmation SMS from American Express once you have submitted your details via the American Express website, thanking you for the submission. There is no email confirmation sent. In case of any discrepancy, American Express will reach out to you. Once your record is updated with the Central KYC Registry, you would get an SMS / e-Mail from CERSAI with respect to your KIN No. which is updated with the CKYC Registry. Q26. Why / when will my card become inoperative? What is the legal stipulation allowing American Express to close my ? Ans. As per changes in PMLA issued in 2002, Master Direction issued on 20th April 2018 and reiterated on XXXX, Banks are required to report the KYC data to the Central KYC Registry (CKYCR) for each of its customers. Hence, we are obligated to collect the additional information to submit with CKYCR. In case the additional information is not submitted, it will be in violation of the above said regulations and we will have to make the inoperative till the submission of the data. Q 27 – My Card is cancelled but I continue to get CKYC reminders and calls. I need the same stopped immediately. Please share a date by when I will stop getting such emails/messages/calls. Ans. Dear Card Member, The cancelled cards will be removed from communications every time the data is refreshed (i.e every month end)
Section B: Additional KYC Specific FAQs
Q1. What is CKYC? Ans. CKYC refers to Central KYC (Know Your Customer), an initiative of the Government of India. The aim of this initiative is to have a structure in place which allows Card to complete their KYC only once before interacting with various entities across the financial sector. CKYC will be managed by CERSAI (Central Registry of Securitization Asset Reconstruction and Security Interest of India), which is authorized by the Government of India to function as the Central KYC Registry (CKYCR). Q2. What is CERSAI? Ans. Central Registry of Securitization Asset Reconstruction and Security Interest (CERSAI) is a central online security interest registry of India authorized by the Government of India to act as and to perform the functions of the Central KYC Records Registry under the PMLA (Prevention of Money-Laundering) rules 2005, including receiving, storing, safeguarding and retrieving the KYC records in the digital form for a client. Q3. I already have an additional KYC ID. Do I still need to provide the details? If yes, why? Ans. Yes, as it is an obligation for American Express to report their customer data to the CKYC registry to make sure that your information is correct and updated as per the RBI directive. Hence, we would request you to provide the additional KYC information as required on the unique URL. Q4. How would I know that my extended KYC annexure application is successful? Ans. A KYC Identification Number (KIN) is being allotted by CERSAI to Card whose additional KYC application is found to be valid. An SMS / email will be sent by CERSAI to the ed mobile number / email address of the Card as soon as the KIN is generated at their end. CERSAI will not be sending any physical intimation. Q5. How do I check the CKYC status online? Ans. Currently, such an option is not available. Once a KIN has been generated, it can be safely assumed that your is CKYC compliant. Q6. I have applied for my CKYC number but have still not received the same. What should I do now? Ans. The validation and update of the information will be performed by CERSAI and once the process is completed you will receive an SMS from CERSAI with your CKYC KIN number. Q7. I am a Foreign National holding an American Express Card . Am I still required to update my additional KYC details? Ans. As a foreign national, you are required to update the additional KYC details for your American Express Card . You may be required to fill in additional details as prescribed in the form available on the website depending upon your residential status.
Q8. Q – I have received an email stating that I have to submit my CKYC details immediately to ensure uninterrupted card use. What does that imply? Ans. In the event we don’t receive the required information immediately, your will get suspended until you provide the required information. We sincerely urge you at this time to update your details so that you can continue to enjoy the uninterrupted services. Q9. - Where is it written or mentioned in the RBI notification that AMEX can make my inoperative, if I do not submit my details. Ans. As per changes in PMLA issued in 2002, Master Direction issued on 20th April 2018, Banks are required to report the KYC data to the Central KYC Registry (CKYCR) for each of its customers. Hence, we are obligated to collect the additional information to submit with CKYCR. In case the additional information is not submitted, it will be in violation of the above said regulations and we will have to make the inoperative till the submission of the data. Q10. - On what basis is AMEX stating that my will become inoperative, if I do not submit my details .
Ans. As per changes in PMLA issued in 2002, Master Direction issued on 20th April 2018, Banks are required to report the KYC data to the Central KYC Registry (CKYCR) for each of its customers. Hence, we are obligated to collect the additional information to submit with CKYCR. In case the additional information is not submitted, it will be in violation of the above said regulations and we will have to make the inoperative till the submission of the data. Q11. – By when should I be submitting the details? Is there a deadline laid down by the bank / government for the same? Ans. We request you to submit the additional details at the earliest so that you do not face difficulties nearing the deadlines issued by the Govt. / RBI. Q12. – I have already submitted the same, what is the status of the submission? Ans. We are in the process of validating the submitted documents for all our customers and updating our systems. You will receive a confirmation once it is updated. In case we require any additional details we will get in touch on your ed mobile number or e-mail ID. Q13. – How will I know that my card will not become inoperative? Would the bank send me a communication confirming that the will not be closed? Ans. Only those s that have not responded will be blocked and a communication will be sent to them. Q14. – Why are you sending me reminders when I have already submitted the information? Will you be cancelling my ? Ans. You may continue to receive messages post submission till we update our records. We are in the process of validating documents for all our customers and updating our systems and you will receive confirmation once we finish updating your KYC. In case we require any additional details we will get in touch on your ed mobile number or e-mail ID. s will not be cancelled but will only be suspended until the required information is furnished by you.
Q 15. – By when should I be submitting the details? Is there a deadline laid down by the bank / government for the same? Ans. We request you to submit the additional details at the earliest so that you do not face difficulties nearing the deadlines issued by the Govt. / RBI. Q 16. – Earlier I received an email stating that I have to submit my details by August 15th, but now I am receiving one that says I have to do so, by September 15th and now its immediate. What is the actual date? Will it be extended further again? Ans. We request you to provide your details immediately as currently there is no scope of extension to avoid your being inoperative. Q 17. – Why are you sending me emails stating my may become inoperative if I don’t submit my Additional KYC details by August 15th first, and then saying it will become inoperative if I do not submit details by September 15th. Where can I get the exact date by when the will become inoperative if I do not submit my details?
Ans. We request you to provide your details immediately as currently there is no scope of extension to avoid your being inoperative.
Section C: Corporate Specific FAQs
Q1. (Corporate Only) I am a Program , and would like to know why some of the Card within our organization, are being ed/have received emails to update a CKYC No., wherein others are not? Ans. As per periodic instructions issued by RBI under the PMLA Act (Prevention of Money-Laundering rules 2005), Banks are required to update their records with your details. As per RBI notification No. DBR.AML.BC No. 18/14.01.001/2016-17 dated December 8, 2016, it is stated that all Scheduled Commercial Banks (SCBs) are required to additional KYC data pertaining to all new individual s opened on or after January 1, 2017, with Central KYC Records Registry. Hence, if a Card member’s American Express Card was approved on or after Jan 1, 2017, they have been ed, and are requested to provide additional KYC information at the earliest. Q2. (Corporate Only) I am a Program , and would like to know why I have been ed/received an email, about a CKYC number? Ans. In the event you hold a Corporate Card with the organization, which was opened on or after January 1, 2017, you would have been ed, in the capacity of being an American Express Card member. RBI issues periodic instructions under the PMLA Act (Prevention of Money-Laundering rules 2005), basis which Banks need to update their records with your details. As per RBI notification No. DBR.AML.BC No. 18/14.01.001/2016-17 dated December 8, 2016, which states that all Scheduled Commercial Banks are required to additional KYC data pertaining to all new individual s opened on or after January 1, 2017, with Central KYC Records Registry. Hence, if your American Express Card was approved on or after Jan 1, 2017, you would have been ed, and are requested to provide additional KYC information at the earliest. Q3. I hold a Personal Card and a Corporate Card with American Express, do I need to update the additional KYC information for each of these s separately? Ans. Yes, in case your American Express Personal Card or your American Express Corporate Card was approved on or after January 1st, 2017 you are requested to provide additional KYC information at the earliest, for them respectively. Q4. If I hold a Corporate Card and I am the authorized signatory with American Express, do I need to update the CKYC number for each of these s separately? Ans. No, you are not required to update your details as an Authorized Signatory. However, in case your American Express Card(s) were approved on or after January 1st, 2017 you are requested to provide additional KYC information at the earliest.
CORPORATE CARD ASKED TO RE-SUBMIT ADDITIONAL KYC DETAILS DUE TO A TECHNICAL ERROR
Q1. I have already updated the additional KYC information. I even received a confirmation message from your end. Why am I getting an e-mail telling me that the details could not be updated in your system, so I have to resubmit the details?
Ans. Due to some technical error at our end, the details could not get updated in our systems. We apologize for the inconvenience caused to you, and request you to re-submit the details immediately, to ensure uninterrupted use of your American Express Card. Q2. What guarantee do I have that my details will be updated this time and there will be no technical error again? Ans. All technical issues are immediately highlighted and resolved, like this one. Having said that, if any such incident reoccurs, we will have to reach out to you. We do apologies for the inconvenience caused this time and since this is a mandatory requirement which may ultimately lead to your getting inoperative, we need to ensure we take full measures & keep you informed.
More Documents from "Anuj Kumar" 4c3p5i
Writ Petition Drafting 3e596e
December 2019 102
02-11-2015 - The Hindu - Shashi Thakur 4a6c60
December 2019 452
Ckyc-faq 6x131g
November 2022 0
Inventory Management Of Samsung 6l271d
November 2019 333
Spiritual Link July 2017 6l4m19
October 2019 89