Cctns Tn Rfp Vol I Police Ncrb 3h4w3u

E-GOVERNANCE MISSION MODE PROJECT (MMP)

CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS (CCTNS) REQUEST FOR PROPOSAL FOR SELECTION OF SYSTEM INTEGRATOR FOR IMPLEMENTATION OF CCTNS IN TAMIL NADU VOLUME – I: TECHNO-FUNCTIONAL REQUIREMENTS

RELEASED BY TAMIL NADU POLICE

GOVERNMENT OF TAMIL NADU

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Table of Contents 1. 2.

3.

4.

5. 6.

Request for Proposal Datasheet ................................................................................... 8 Introduction ..................................................................................................................... 9 2.1 Project Background................................................................................................. 9 2.2 Background of Police Systems in India ................................................................ 9 2.2.1 Crime and Criminals Information System (CCIS) ........................................... 10 2.2.2 Crime Analysis and Automated Record Update System (CAARUS) ............ 10 2.2.3 Common Integrated Police Application (CIPA) .............................................. 11 2.2.4 Crime and Criminal Tracking Network System (CCTNS)............................... 12 2.3 CCTNS Implementation Framework .................................................................... 13 2.3.1 Goals of this Request for Proposal (RFP) ....................................................... 13 Project Overview ........................................................................................................... 15 3.1 Need for the Project............................................................................................... 15 3.2 Vision and Objectives of Project.......................................................................... 15 3.3 Stakeholders of Project ........................................................................................ 16 State Police Department............................................................................................... 19 4.1 Organization Structure .......................................................................................... 19 4.2 Existing Legacy Systems ..................................................................................... 23 4.3 Existing Data Center Infrastructure ..................................................................... 23 4.4 Existing WAN Infrastructure ................................................................................. 24 4.5 Existing Client Site Infrastructure........................................................................ 25 4.6 Existing Capacity Building Infrastructure (DTCs/ RTCs/ PTCs/ Police Academies) ........................................................................................................................ 26 4.7 Core Application Software (CAS)......................................................................... 26 4.8 CAS (Center) .......................................................................................................... 27 4.9 CAS (State) ............................................................................................................. 28 4.10 Development of CCTNS Core Application Software (CAS) ........................... 31 4.11 Technology Stack for CAS (State) ................................................................... 31 Role of NIC in ing CAS .................................................................................... 32 Scope of the Project ..................................................................................................... 35 6.1 Geographical Scope .............................................................................................. 35 6.2 Functional Scope ................................................................................................... 52 6.2.1 CCTNS Functional Modules ............................................................................. 53 6.2.2 Solution & Technology Architecture ............................................................... 59 6.3 Scope of Services during Implementation Phase .............................................. 62 6.3.1 Project Planning and Management .................................................................. 63 6.3.2 Configuration, Customization, and Extension (New Modules) of CAS (State) …………………………………………………………… …………………………………………………………………..66 6.4 Infrastructure at the District Training Centers ................................................... 70 6.5 Site Preparation at Police Stations and Higher Offices ..................................... 71 6.6 Infrastructure at the Client Side Locations ......................................................... 71 6.7 Network Connectivity for PS & Higher Offices ................................................... 72 6.8 IT Infrastructure at the Data center and Disaster Recovery Center ................. 72 6.9 Data Digitization & Data Migration ....................................................................... 74 6.10 Migration of Data from CIPA and CCIS to CAS (State) .................................. 80 6.11 Capacity Building .............................................................................................. 80 6.12 Handholding ........................................................................................ 93 6.13 Requirement on Adherence to Standards....................................................... 93 6.14 to Acceptance Testing, Audit and Certification............................... 94 6.15 Scope of Services during Post-Implementation Phase ................................. 97 ………………………

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6.16 Go-Live ............................................................................................................... 97 6.17 Handover and Exit Management ...................................................................... 97 7 Implementation and Roll-out Plan ........................................................................... 99 ANNEXURE I Governance Structure (State Level) ............................................... 105 ANNEXURE II Details of Technology Stacks - CAS (State) and CAS (Center)……….………….......... ....................................................................................................... 110 ANNEXURE III Bill of Quantity – Client Site Locations ........................................ 113 ANNEXURE IV Bill of Quantity – Additional Locations ....................................... 142 ANNEXURE V Post Implementation Services........................................ 157 ANNEXURE VI Service Levels ................................................................................ 162 ANNEXURE VII Network Connectivity Solution ................................................... 182 ANNEXURE VIII Indicative Technical Specifications .......................................... 185 ANNEXURE IX Existing IT Infrastructure .............................................................. 222 ANNEXURE X Training Institutions Infrastructure ............................................... 226 ANNEXURE XI Geographical Coverage ................................................................ 228 ANNEXURE XII Functional Requirements Specifications................................... 276 ANNEXURE XIII Non-Functional Requirements Specifications ......................... 299

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LIST OF ABBREVIATIONS S. No

Abbreviations

Expanded

1

ACOP

Additional Commissioner of Police

2

A

Assistant Commissioner of Police

3

ADoC

Anti Dowry Cell

4

ADC

Additional Deputy Commissioner

5

ADGP

Additional Director General of Police

6

ADSP

Additional Superintendent of Police

7

AFIS

Automatic Fingerprint Identification System

8

AP

Armed Police

9

ARF

Accident Record Form

10

AVS

Anti Vice Squad

11

C&O

Crime & Occurrences

12

CAARUS

Crime Analysis and Automated Record Update System

13

CADB

Crime Attributes Database

14

CAS

Core Application Software

15

CB

Crime Branch

16

CCIS

Crime and Criminal Information System

17

CCIW

Commercial Crime Investigation Wing

18

CCRB

City Crime Record Bureau

19

CCTNS

Crime and Criminal Tracking and Networking System

20

CID

Criminal Investigation Department

21

CIPA

Common Integrated Police Application

22

CMS

Case Monitoring System

23

CSCID

Civil Supplies Criminal Investigation Department

24

CSG

Coastal Security Group

25

CSR

Community Service

26

DC

Deputy Commissioner of Police

27

DCB/CCB

District Crime Branch

28

CCB

City Crime Branch

29

DCRB

District Crime Record Bureau

30

DGP

Director General of Police

31

DIG

Deputy Inspector General of Police

32

DIO

District Informatics Officer

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S. No

Abbreviations

Expanded

33

DMT

District Mission Team

34

DSB

District Special Branch

35

DSP

Deputy Superintendent of Police

36

ELCOT

Electronics Corporation of Tamilnadu

37

EOW

Economic Offences Wing

38

FACTS

Fingerprint Analysis and Crime Tracing System

39

FIR

First Information Report

40

FOSS

Free and Open Source Solution

41

GD

General Diary

42

GIS

Geographical Information System

43

GRP

Government Railway Police

44

HG

Home Guards

45

HIPS

Host-based Intrusion Prevention System

46

ICT

Information and Communication Technology

47

IGP

Inspector General of Police

48

IO

Investigating Officer

49

IPS

Intrusion Prevention System

50

IRC

Indian Road Congress

51

IVRS

Integrated Voice Response System

52

JAPU

Juvenile Aid Police Unit

53

JC

t Commissioner of Police

54

LAN

Local Area Network

55

MFD

Multi Functional Device

56

MHA

Ministry of Home Affairs

57

MOB

Modus Operandi Bureau

58

MVCS

Motor Vehicle Coordination System

59

NCR

Non Cognizance Report

60

NCRB

National Crime Record Bureau

61

NIC

National Informatics Centre

62

NOC

No Objection Certificate

63

OCIU

Organized Crime and Intelligence Unit

64

PCCC

Police Computer Communication Centre

65

PCR

Protection of Civil Rights

66

PCW

Police Computer Wing

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S. No

Abbreviations

Expanded

67

PEW

Prohibition and Enforcement Wing

68

PS

Police Station

69

PSR

Prisoner’s Search

70

PT

Pending Trial

71

PTB

Police Telecommunication Branch

72

PTC

Police Training College

73

RS

Road Accident Data Management System

74

RTO

Regional Transport Office

75

SB

Special Branch

76

SB CID

Special Branch Criminal Investigation Department

77

SD CID

Special Division Criminal Investigation Department

78

SDA

State Designated Agency

79

SDD

Software Design Document

80

SDFPB

Single Digit Finger Print Bureau

81

SDM

Sub Divisional Magistrate

82

SDPO

Sub-Divisional Police Office

83

SHO

Station House Officer

84

SI

Sub Inspector

85

SI

System Integrator

86

SIO

State Informatics Officer

87

SJ & HR

Social Justice and Human Rights

88

SLA

Service Level Agreement

89

SMT

State Mission Team

90

SP

Superintendent of Police

91

SPMC

State Programme Management Consultant

92

SPMU

State Project Monitoring Unit

93

SRS

Software Requirement Specification

94

STF

Special Task Force

95

STPC

State Traffic Planning Cell

96

SWAN

State Wide Area Network

97

TEW

Traffic Enforcement Wing

98

TIW

Traffic Investigation Wing

99

TNCF

Tamil Nadu Commando Force

100

TNFPB

Tamilnadu Fingerprint Bureau

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S. No

Abbreviations

Expanded

101

TNPA

Tamilnadu Police Academy

102

TNPHC

Tamilnadu Police Housing Corporation

103

TNSDC

Tamil Nadu State Data Centre

104

TS

Technical Services

105

UI

Under Investigation

106

UT

Union Territory

107

VPN

Virtual Private Network

108

WAN

Wide Area Network

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1. Request for Proposal Datasheet S. No

Information

1.

RFP reference No and Date

2

EMD

3.

Date of pre-bid conference

17th June 2011 – Time to be informed later

4.

Last date for submission of written queries for clarification

13th June 2011

5.

Release of response to clarifications

21st June 2011

6.

Last date (deadline) for receipt of proposals in response to RFP notice

6th July 2011 - 3:00 PM

7.

Place, Time and Date of opening of Technical proposals received in response to the RFP notice

12th July 2011 – Time to be informed later

8.

Place, Time and Date of opening of Financial proposals received in response to the RFP notice

25th July 2011 – Time to be informed later

9.

Person for queries

10

Addressee and Address at which proposal in response to RFP notice is to be submitted:

Additional Director General of Police, State Crime Records Bureau, Tamil Nadu Police Additional Director General of Police State Crime Records Bureau (SCRB) No. 95, Raja Annamalai Puram Chennai-600028 Tel: 044-24958585 Email: [email protected]

Government of Tamil Nadu

Details C.No. 20/SCRB/CCTNS/2011 Dated 6th June 2011 Rupees Three Crores Only

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2. Introduction 2.1 Project Background Availability of relevant and Timely information is of utmost necessity in conduct of business by Police, particularly in investigation of crime and in tracking & detection of criminals. Police organizations everywhere have been handling large amounts of information and huge volume of records pertaining to crime and criminals. Information Technology (IT) can play a very vital role in improving outcomes in the areas of Crime Investigation and Criminals Detection and other functioning of the Police organizations, by facilitating easy recording, retrieval, analysis and sharing of the pile of Information. Quick and timely information availability about different facets of Police functions to the right functionaries can bring in a sea change both in Crime & Criminals handling and related Operations, as well as istrative processes. Creation and maintenance of databases on Crime & Criminals in digital form for sharing by all the stakeholders in the system is therefore very essential in order to effectively meet the challenges of Crime Control and maintenance of public order. In order to achieve this, all the States should meet a common minimum threshold in the use of IT, especially for crime & criminals related functions. CCTNS will cover all the Police Stations in the States/UTs, and also the Sub-Divisions, District headquarters, Range headquarters, Zonal IG offices and State headquarters. Necessary Hardware will be provided at all these locations including data centers at State and National headquarters. All these locations will be networked by providing appropriate high-speed connectivity for data transfer and sharing of information amongst various stakeholders. Additional information can be found on NCRB website (http://ncrb.nic.in)

2.2 Background of Police Systems in India Several initiatives have been introduced in the past to leverage IT in police functioning. Some of these initiatives include centrally initiated programs such as the NCRB-led CCIS (Crime and Criminals Information System) and CIPA (Common Integrated Police Application), and several state-led initiatives such as CAARUS in Tamil Nadu. Presently automation in the area of Civil Police is addressed mainly through the two GOI-led initiatives – CCIS and CIPA – and in Tamil Nadu through State-led initiative, CAARUS.

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This section explores the details of the two GOI-led initiatives and State Specific Application CAARUS.

2.2.1 Crime and Criminals Information System (CCIS) CCIS is an NCRB-driven program and has been launched in 1990. Since then, it has been implemented in 35 states and union territories and spans over 700 locations. Most of the state police headquarters and district headquarters are covered by CCIS and so are some of the 14,000+ police stations in the country. CCIS is primarily an initiative to create crime- and criminals-related database that can be used for crime monitoring by monitoring agencies such as National Crime Records Bureau (NCRB), State Crime Records Bureaus (SCRBx) and District Crime Records Bureaus (DCRBx) and to facilitate statistical analysis of crime and criminals related information with the States and monitoring agencies. In Tamil Nadu, CCIS and computers were provided to SCRB and 37 DCRBx in 1996. The CCIS database of all state records is maintained at present in SCRB. CCIS data is used for publishing online reports such as Missing Persons report and is also used as the basis for online query facilities that are available through the NCRB website. In addition, it is also used by NCRB to publish an annual nation-wide Crime Report. CCIS focuses exclusively in Crime and Criminals information and does not address the other aspects of Police functioning. CCIS was originally built on Unix OS and Ingres database, but has since been ported to Windows platform and has released its last three versions on Windows (the last release having taken place in September 2002).

2.2.2 Crime Analysis and Automated Record Update System (CAARUS) This initiative was aimed at computerizing all manual police station records. It was developed by the state police department and rolled out in 2006 and as part of this rollout all police stations were provided with a computer. The various modules available in CAARUS application are (I) Staff Management, (II) Case Registration, (III) Case Progress & Disposal (IV) Station Data Bank and (V) Receipts. istrative data and data relating to crime in a police station were captured in CAARUS, and periodicals and returns generated thereafter. Essentially, this was also a standalone system which contained only data local to a police station with an additional feature to

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data to Central server at SCRB at the end of a day. CAARUS Stand-alone is built on client-server architecture on a Windows platform using Visual Basic and MS Access database. The patch to data from stations to central server at the end of day is developed in .NET Benefits realized from CAARUS include the ability to enter registration (FIR) details into the system and print out copies in format similar to manual records, instant generation of abstracts and reviews and easier search of criminals using part strings, etc.

2.2.3 Common Integrated Police Application (CIPA) A feature common to most of the early efforts has been a predominant focus on collection of data as required by the monitoring agencies and on specific functions such as records management, statistical analysis and office automation; rather than on police stations, which are the primary sources of crime- and criminals-related data generation. In order to provide an application that s police station operations and the investigation process, and that is common across all states and union territories, MHA had conceptualized the Common Integrated Police Application (CIPA) in 2004. It has been initiated as part of the “Modernization of State Police Forces (MPF)” scheme of the Ministry of Home Affairs. The aim of CIPA is to bring about computerization and automation in the functioning at the police station with a view to bringing in efficiency and transparency in various processes and functions at the police station level and improve service delivery to the citizens. So far about 2,760 police stations, out of a total of 14,000+ police stations across the country, have been covered under the Scheme. Specific to Tamil Nadu, Computers and software were provided as part of CIPA to 137 Police Stations in the 6 Commissionerates in 2006. CIPA is a stand-alone application developed to be installed in police stations and to the crime investigation and prosecution functions. CIPA is a centrally managed application: an application core centrally developed and is installed in police station. Any state-specific customizations are evaluated and made on a need basis. The core focus of the CIPA application is the automation of police station operations. Its core functionality includes the following modules: (i) Registration Module (ii) Investigation Module (iii) Prosecution Module. There is also a Reporting module that addresses basic reporting needs. CIPA is built on client-server architecture on a NIC Linux platform using Java and PostgreSQL database. NIC also worked on having a central repository of selected station

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data in ELCOT data Centre. Benefits realized from CIPA include the ability to enter registration (FIR) details into the system and print out copies and the ability to create and manage police station s on the system, etc. It was felt, however, that a standalone application couldn’t provide the enhanced outcomes in the areas of Crime Investigation and Criminals Detection that are necessary. And for this reason, MHA has decided to launch the Crime and Criminal Tracking Network System (CCTNS) program.

2.2.4 Crime and Criminal Tracking Network System (CCTNS) The Crime and Criminal Tracking Network Systems (CCTNS) was conceptualized by the Ministry of Home Affairs in detailed consultation with all stakeholders and will be implemented as a “Mission Mode Project (MMP)” and will adopt the guidelines of the National eGovernance Plan (NeGP). CCTNS aims at creating a comprehensive and integrated system for enhancing the efficiency and effective policing at all levels and especially at the Police Station level through adoption of principles of e-Governance, and creation of a nationwide networked infrastructure for evolution of IT-enabled state of- the-art tracking system around “investigation of crime and detection of criminals” in real time, which is a critical requirement in the context of the present day internal security scenario. The scope of CCTNS spans all 35 States and Union Territories and covers all Police Stations (14,000+ in number) and all Higher Police Offices (6,000+ in number) in the country. The CCTNS project includes vertical connectivity of police units (linking police units at various levels within the States – police stations, district police offices, state headquarters, SCRB and other police formations – and States, through state headquarters and SCRB, to NCRB at GOI level) as well as horizontal connectivity, linking police functions at State and Central level to external entities. CCTNS also provides for a citizen’s interface to provide basic services to citizens. There has been a strong feeling that the computer work is a burden which has to be done in addition to normal course of work. Keeping this aspects in view, it was decided that there is a need for expanding the functional applications, widening the territorial spread, and building in networking capabilities in the system, both from the angle of Management Information Systems (MIS) requirements and storage, collation, analysis and transmission/sharing of crime and criminals related information at the police station, District, State and Central levels.

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In this background, the Crime and Criminal Tracking Networking and Systems (CCTNS) Scheme was conceived and incorporated in the Eleventh Five Year Plan.

2.3 CCTNS Implementation Framework CCTNS would be implemented in a way where the States and UTs play a major role. CCTNS would be implemented in alignment with the NeGP principle of “centralized planning and decentralized implementation”. MHA and NCRB would play a key role in planning the program in collaboration with the Police leadership within States, in the development of a few core components and in monitoring and reviewing the program. It is, however, the States and UTs that would drive the planning and implementation at the State level. The role of the Centre (MHA and NCRB) focuses primarily around planning, providing the core application software (to be configured, customized, enhanced and deployed in States), managing (from a high level) and monitoring the program. States would drive the implementation at the state level and would continue to own the system after deployment. With respect to the Core Application Software for the state, Tamil Nadu intends to position its own software, CAARUS, as the Core Application Software (State). The state has got a positive note from MHA to proceed with upgradation of CAARUS to a newer technological platform. Up-scaled CAARUS would be the foundation on which configuration; customization and state specific enhancements would be developed by the SI. Thus, in case of Tamil Nadu, Core Application Software (State) and CAARUS would be synonymous. The implementation of CCTNS would be taking an “integrated service delivery” approach rather than that of procurement of hardware and software. The central feature of CCTNS implementation at the State level is the “bundling of services” concept. According to this, each States selects one (or a maximum of two) System Integrators (SI) who would be the single point of for the State for all the components of CCTNS. These components include the application (the changes made to the core application provided by MHA), hardware, communications infrastructure, associated services such as Capacity Building and Handholding, etc.

2.3.1 Goals of this Request for Proposal (RFP) The primary goal of this RFP is to serve as a framework or a model for the RFP to be released by States and UTs to select SI for their state through a competitive bidding process. This volume of RFP intends to bring out all the details with respect to solution and other requirements that are deemed necessary to share with the potential bidders. The goals of RFP are further elaborated below:

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 To seek proposals from potential bidders for providing the “bundle of services” in implementing and managing the CCTNS solution in Tamil Nadu. The “bundle of services” include the following:

 Configurationand deployment of CAS (State) at the state level  Development and implementation of additional modules on top of CAS (State)  Hardware (PCs, multi-functional devices, digital cameras, fingerprint scanners, etc.)

 Communication infrastructure such as Network connectivity and Data Center  Capacity Building and Handholding  Digitization of historical records in CAARUS  Change Management  Provisioning of any specialized infrastructure identified by the state  To understand from the bidders how they propose to meet the technical and operational requirements of CCTNS.

 To ascertain how potential bidders propose to deliver the services and sustain the demand and growth in the requirements.

 To ascertain from bidders on how they will ensure scalability and upgradeability of the infrastructure and solution proposed to be deployed.

 To understand from the bidders as to how they intend to innovate further on this service delivery model. State of Tamil Nadu through CCTNS Apex Committee and Empowered Committee shall be the final authority with respect to qualifying a bidder through this RFP. Their decision with regard to the choice of the SI who qualifies through this RFP shall be final and the State reserves the right to reject any or all the bids without asg any reason. The State further reserves the right to negotiate with the selected agency to enhance the value through this project and to create a more amicable environment for the smooth execution of the project.

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3. Project Overview 3.1 Need for the Project The Ministry of Home Affairs has conceptualized the Crime & Criminals Tracking Network and Systems (CCTNS) project as a Mission Mode Project under the National e-Governance Plan (NeGP). This is an effort of the Government of India to modernize the police force giving top priority to citizen services, information gathering, and its dissemination among various police organizations and units across the country. A need has been felt to adopt a holistic approach to address the requirements of the police, mainly with relation to functions in the police station and traffic management. With a strong focus on making police citizen friendly, there is an increasing need to strengthen the citizen interface. Police functioning requires interaction with various departments to ensure a process or service is brought to a conclusion. In light of this, interfaces need to be built with external agencies such as courts, transport authorities, hospitals, and municipal authorities etc to be able to share information between departments. Therefore, it becomes critical that information and communication technologies are made an integral part of policing in order to enhance the efficiency and effectiveness of the Police Department. In order to realize the benefits of e-Governance fully, it is essential that a holistic approach is adopted that includes re-engineering and standardizing key functions of the police and creating a sustainable and secure mechanism for sharing critical crime information across all Police Formations. The CCTNS has been conceptualized in response to the need for establishing a comprehensive e-Governance system in police stations across the country.

3.2 Vision and Objectives of Project Vision: To transform the police force into a knowledge-based force and improve the delivery of citizen-centric services through enhancing the efficiency and effectiveness of the police stations by creating a platform for sharing crime and criminal information across the police stations in the country. The overall objective of the MMP is based on enhancing the operational efficiency and effectiveness of the police force in delivering the services. The broad objectives of the project are as follows: a)Improve Service Delivery to the Public Citizens should be able to access police services through multiple, transparent, and easily accessible channels in a citizen-friendly manner. The focus is not only to improve the current modes of the service delivery but also provide alternate modes such as internet/mobile for the public to communicate with the police. b) Enhance Outcomes in Investigation Government of Tamil Nadu

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CCTNS is expected to provide the Investigating Officers with the tools, technologies and information to facilitate faster and more accurate investigation of crime and detection of criminals. c)Provide Enhanced Tools for Law & Order Maintenance, Investigation, Crime Prevention, & Traffic Management Law & Order Maintenance, Investigation, Crime Prevention, and Traffic Management are core components of policing work. Information technology can both enable and improve the effectiveness and efficiency of the core activities of the police. Police should be provided with data amenable for easier and faster analysis in order to enable them to make better and informed decisions. d) Increase Operational Efficiency Police should spend more time on the public facing functions. Information technology solutions should help in reducing the repetitive paperwork/records and making the back-office functions more efficient. e)Create a platform for sharing crime & criminal information across the country There is a critical need to create a platform for sharing crime and criminal information across police stations within and between the different states in order to increase the effectiveness in dealing with criminals across the state borders. CCTNS is expected to facilitate collection, storage, retrieval, analysis, transfer and sharing of data and Information among Police Stations, Districts, State headquarters and other organisations/agencies, including those at Government of India level. f) Make the Police functioning citizen friendly, transparent, able, effective and efficient by automating the processes and functions at the level of the Police Stations and other police offices at various levels. g) Improve the Police functioning in various other areas such as curbing organised crimes, resource management, etc h) Keep track of the progress of the crime and criminal investigation and prosecution Cases, including progress of cases in the Courts.

3.3 Stakeholders of Project The impact of the police subject being sensitive, a consultative and a bottom-up approach has to be adopted in deg the MMP impacting the following stakeholders:

 Citizens/ Citizens groups  MHA/NCRB/Others  State Police department  External Departments of the State  Non-Government/Private sector organizations The impact of the police subject being sensitive, a consultative and a bottom-up approach has to be adopted in deg the MMP impacting the different stakeholders. An analysis of key issues faced by different stakeholders and their expectations from the CCTNS project is presented below.

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Within the State Police Department, there are several stakeholders involved in this project. It includes lower level officials at police stations for whom the key issues faced are reduced operational efficiency due to duplicate entry of records in both software and in manual s. Also, IT and maintenance of the computers is a major issue plaguing the field level personnel. The higher level officials are more interested in knowing about status of entry in software, receiving the abstracts and returns regularly. They are of the firm opinion that the data entry consumes most of the time of the field level personnel which could instead be used to do their core job more efficiently. The higher officials have expressed interest in devices which would aid in police performing their core functions better. The citizens expect the system to help reduce multiple visits to police premises to push their application for further processing or for providing an easy option to know the status of their complaints. The agencies/departments which regularly link up with police are more interested in sharing data and assistance in tracking applications that cut across departments. The MHA and NCRB as nodal agency are interested in sharing of intelligence and data across states and ease of collecting nation wide crime data in a standardized manner. The following are the expected benefits envisaged from successful implementation of the MMP by various stakeholders Benefits to Citizens i)

Multiple channels to access services from police

ii) Simplified process for ing and tracking incidents, petitions and FIRs iii) Simplified process for accessing general services such as requests for certificates, verifications, and permissions iv) Simplified process for ing grievances against police v) Simplified process for tracking the progress of the case during trials vi) Simplified access to view/report unclaimed/recovered vehicles and property vii) Improved relationship management for victims and witnesses viii) Ability to view and pay pending traffic challans from multiple access points ix) Faster and assured response from police to any emergency calls for assistance Benefits to Police Department i)

Enhanced tools for investigation

ii) Centralized crime and criminal information repository along with the images of the criminals and fingerprints with advanced search capabilities iii) Enhanced ability to analyze crime patterns, modus operandi iv) Enhanced ability to analyze accidents and other road incidents v) Faster turnaround time for the analysis results (crime and traffic) to reach the officers on the field vi) Reduced workload of the police station back-office activities such as Government of Tamil Nadu

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preparation of regular and ad-hoc reports and station records management vii) Enhanced tools to optimize resource allocation for patrols, emergency response, petition enquiries, and other general duties viii) A collaborative knowledge-oriented environment where knowledge is shared across the different regions and units ix) Better coordination and communication with external stakeholders through implementation of electronic information exchange systems x) Advanced tools for traffic regulation and enforcement Benefits to Ministry of Home Affairs (NCRB) i)

Standardized means of capturing the crime and criminal data across the police stations in the country

ii) Faster and easier access to crime and criminal information across the country in a manner amenable for trend and pattern analysis iii) Enhanced ability to detect crime patterns and modus operandi across the states and communicate to the state police departments for aiding in crime prevention iv) The ability to respond faster and with greater accuracy to inquiries from the parliament, citizens and citizens groups; and to RTI queries. Benefit to External Departments (example: Jails, Courts, ports Office, Transport Department, and Hospitals) i)

Seamless integration with police systems for better citizen service delivery and improved law enforcement

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4. State Police Department 4.1 Organization Structure The Tamil Nadu Police has strength of about a lakh plus and is headed by the Director General of Police (DGP). There are 2 other officers of the rank of DGP, 15 officers of the rank of Additional Director General of Police (ADGP), 41 officers of the rank of Inspector General of Police (IGP), 20 officers of the rank of Deputy Inspector General of Police (DIG), 101 officers of the rank of Superintendent of Police (SP), 103 officers of the rank of Additional Superintendent of Police (ADSP) and a very large number of other police officers. For the purpose of providing efficient policing and better istration, the state has been divided into 4 zones, 12 ranges, 31 districts and 7 commissionerates. There are police stations providing different types of services stationed at each of these districts. The Police Station is the basic operating unit while the District Police Office is the basic unit from the viewpoint of istration. There are 4 officials of the rank of Director General of Police, viz., DGP (Law & Order), DGP (Fire & Rescue Services), DGP (Police Housing) and DGP (Vigilance & Anti-corruption). DGP (Law & Order) is the head of the State Police Department and there are ADGPs of different units reporting to the DGP as mentioned below:



Economic Offences Wing (EOW): This unit deals with White collared offences with respect to Non Banking Financial Corporations (NBFCs)



Coastal Security Guard (CSG): This unit deals with protection of state’s coastal borders



State Transport Planning Cell (STPC): This unit is in charge of analyses of traffic accidents and suggesting measures for improving road safety.



Civil Supplies Criminal Investigation Department (CBCID): This unit handles crimes done with respect to Essential Commodities act



Armed Police (AP): This unit deals with the deployment and maintenance of armed police force in the state



istration: This unit deals with the istrative affairs of the entire state police department

Enforcement, Training, Crime Bureau and Criminal Investigation Department (CBCID), Welfare, Uniform Services Recruitment Board (USRB) are some of the other functional wings that are headed by ADGP in the state Police Headquarters. In some cases the head of a unit may be the IGP. For instance, the Technical Section (TS) is headed by the IGP. The Law & Order unit caters to maintenance of law & order across the state and all 1452 police stations in the state report to the ADGP, Law & Order. There are IGPs reporting to Government of Tamil Nadu

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these unit ADGPs. In the Law & Order hierarchy, the state is separated further into zones and then into districts and commissionerates. Each zone is headed by an officer of the rank of IGP and each range by a DIG. There are a number of districts in a range and each district is headed by the SP who is responsible for regularly monitoring the performance of each police station in his/her district. The SPs have Deputy Superintendent of Police (DSP) reporting to them. The DSPs are responsible for monitoring a limited set of stations under their control frequently. The DSP sits out of the sub-divisional office. Apart from cases which require DSP to act as the investigating officer, this office works more as an istrative unit collating case progress details and station istrative records. Each police station is headed by an inspector/sub-inspector. In case a station is headed by a sub-inspector, it is attached to another station closer geographically where inspector heads that station. This inspector headed station in such instances becomes the circle office. This type of set-up is rare in the state at present with most of the police stations being headed by an inspector. There are also 7 commissionerates and 2 railway districts in addition to the 31 districts. The law & order hierarchy is illustrated in the figure below: Law & Order Hierarchy in Tamil Nadu Police

From the figure we see that there are units under the control of SP and commissioner at district and commissionerate which deal with cases pertaining to specific areas such as Protection of Civil Rights (PCR), Prohibition & Enforcement wing (PEW), etc. There constitute the special units serving different purposes. The list of Special Units is mentioned below:



Intelligence Wing



District Special Branch



SB CID



SD CID

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

Q Branch CID



Security Branch, Core Cell & OCIU



Coastal Security Group (CSG)



Crime Branch CID



Crime (S.I.T)



Economic Offences Wing (EOW)



Commercial Crime Investigation Wing (CCIW)



Idol Wing



Tamil Nadu Police Academy (TNPA)



Police Training College (PTC)



Police Recruit School (PRS)



In-service Training Centre (ISTC)



Armed Police (AP)



Prohibition Enforcement Wing (PEW)



Home Guards



Special Task Force (STF)



State Traffic Planning Cell (STPC)



TN Commando Force (TNCF)



Government Railways



Technical Services (TS)



Social Justice & Human Rights (SJ & HR)



State Crime Records Bureau (SCRB)



Forensic Science Lab (FSL)



DCRBx/CCRBx



District/City - Crime Branch (DCB/CCB)



Civil Supply CID (CSCID)



Traffic Investigation Wing (TIW)



Traffic Enforcement Wing (TEW)



Juvenile Aid Police Unit (JAPU)



Anti Vice Squad (AVS)



Anti Dowry Cell (ADC)

Unit Offices of these Special units are usually located at the district HQ and commissionerate are under the control of the district SP and commissioner respectively. At a functional level, they report to their headquarters in the State Headquarters. For instance, Security Branch Criminal Investigation Department (SBCID) branch at district helps the district SP in giving intelligence on suspicious movements or on wanted suspects. At a functional level, they report to the Intelligence & Internal Security unit in State Headquarters, Chennai. The various functional units in Tamil Nadu Police are illustrated in the figure below:

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Functional Units of Tamil Nadu Police DGP, TN

L&O

CB CID

AP



WELFARE

HQRS

SCRB

INT

OPERATION

ENF EOW

CS CID TS

HG CSG

STF STPC COP/CN

DGP, Training

CRIME SJ/HR DGP, TNUSRB

DGP, Police Housing

In the commissionerate setup, the ultimate authority is the Commissioner. Under the commissioner, there are additional commissioners, t commissioners, deputy commissioners, assistant commissioners, inspectors, sub-inspectors and constables who make up the hierarchical set-up in the urban police setup. With respect to rural policing SP is the ultimate authority and under him, there are DSPs responsible for the sub-division. Each DSP has a number of inspectors managing different police stations reporting to him. The general hierarchical set-up in Tamil Nadu Police is shown below: Tamil Nadu Police: General Hierarchical Set-up

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4.2 Existing Legacy Systems The State is advanced in of usage of software for Police Stations. There is a reasonably good penetration of IT in of hardware and awareness in the Police Stations across the state. The State Application CAARUS has been aimed at automating Case data entry and Station Records. As on date, more than 1100 Police Stations have been provided with CAARUS and data entry in CAARUS is being monitored on a daily basis by the department. State proposes to use CAARUS as the core engine software for the state. The software would be upgraded to latest technology and compliant to NCRB/MHA specifications and then used. The state has got a provisional approval from MHA/NCRB to use CAARUS as Core Application. Apart from CAARUS, the state already has a host of other IT applications in place, including MOB Software and SWIFT. The application study was done as part of the Assessment phase and the details of IT applications were gathered from client offices including SCRB, Technical Section and Police Stations studied during field visits.

4.3 Existing Data Center Infrastructure ELCOT is the implementing agency for Tamil Nadu State Data Centre (TNSDC). The proposed Data Centre near ELCOT’s Office in Perungudi has been implemented and inaugurated by government. The Disaster Recovery Centre attached to TNSDC, to be set up in Madurai, is expected to take another year to complete. The specifications of TNSDC are given below: The TNSDC Data Center Operator (DCO) would be providing the following services to facilitate application hosting at TNSDC:

 Physical Infrastructure for hosting the CCTNS Servers  UPS and Power back-up  Security – Physical Security and Common Firewall  Monitoring & Management to the extent of informing the department in the event of server or sub-system failure

 Power, cooling & other basic infrastructure requirement The TNSDC DCO shall also make available the SAN Switch as part of Storage infrastructure. SAN Hardware, Tape Library, Backup & Archival would be responsibility of the System Integrator. The system integrator (SI) who shall be selected for implementation of the project shall be responsible for sourcing, supplying and deploying server hardware and solution specific software; developing and installing solution. SI shall provide a Bill of Material/ Bill of Quantity that specifies all the hardware, software and any additional networking components of solution, both for Primary Data Center and Disaster Recovery

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Data Center, in detail so as to facilitate sizing of common Data Center infrastructure such as Racks, Storage Solution, etc. among other components. The indicative specifications for the IT infrastructure and detailed information pertaining to Data Centre and Disaster Recovery Centre are described in Annexure VIII.

4.4 Existing WAN Infrastructure Tamil Nadu Police is currently having a diverse set of networks to connect its locations across the State. They are described as below. Zonal Connectivity Tamil Nadu State has been divided into 5 Zones- North, Greater Chennai, Western (Coimbatore), South (Madurai) and Central (Trichy). Chief Office Server also acts as North Chennai Server and is located at Chief Office. From the Chief Office the Microwave Links are connected to each Zonal Office (ZO) as well as District Police Offices (DPO) as shown below. Lease Line between these locations act as backups for the Microwave links. In each ZO / DPO there are various connected on the LAN. The Microwave Link between the HQ and the ZO / DPO is of 2mbps capacity. The Zonal connectivity is depicted in the illustration below: Existing WAN Infrastructure - Zonal Connectivity

Police Station Connectivity Police Stations in the state are provided with 256kbps Broadband Connectivity from BSNL. Around 25 police stations do not have this broadband connectivity (as mentioned in Government of Tamil Nadu

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Annexure VII) because of feasibility issues and Department has asked the Service Provider to explore options to provide this connectivity on a priority basis. Department has a 4 Mbps Ethernet radio link between the SCRB premises and Chief Office. Department also has a 2mbps Connectivity at Chief Office form BSNL and a VPN cum Firewall setup. This Setup is used by the Police Stations across the state to connect to the Server based at SCRB. The present connectivity at police stations is shown in the illustration below: Existing WAN Infrastructure – HQ, SCRB and Police Station connectivity

The VPN cum Firewall Box authenticates the s connecting from Police Stations, with a id and and allows them to the daily transactions recorded in the CAARUS desktop application at the Police Station. The 2 Mbps link from BSNL currently limits the number of concurrent s to 25, but a proposal has been sent by the Department to Government of Tamil Nadu for increasing this to 34 Mbps as a short term measure till the CCTNS Connectivity for the state is rolled out.

4.5 Existing Client Site Infrastructure Computers were provided as part of various schemes such as CCIS, CIPA and CAARUS to the police stations and DCRBx/CCRBx. The CCIS computers were provided as part of software roll out in 1996. The machines are obsolete and they are not even compatible with the recent version of CCIS such as MLE01. Similarly, the machines provided as part of Government of Tamil Nadu

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CAARUS are also obsolete in configuration and is in bad shape. Computers were provided as part of CIPA in 2006. These computers have been provided as part of CIPA roll out in 137 police stations spread across 6 commissionerates. The details of existing client site infrastructure at these offices are described in Annexure IX.

4.6 Existing Capacity Building Infrastructure (DTCs/ RTCs/ PTCs/ Police Academies) Capacity building infrastructure has been developed at all districts and commissionerates to train personnel of various ranks. The details of Centres established at different districts for DTCs have been described in Annexure X. Funds have been earmarked for this capacity building infrastructure development. The funds have also been utilized for upgrading the Capacity Building Infrastructure at SCRB. The infrastructure that has been provided to these institutions is described in Appendix XI.

4.7 Core Application Software (CAS) The CCTNS application software will contain a “core” for the States/ UTs that is common across all 35 States and UTs. The CCTNS Core Application Software (henceforth referred to as CAS) will be developed at NCRB premises and provided to States and UTs for deployment. There would be two parts of CAS with one part containing modules specific to NCRB. These would be referred to as CAS (Centre). There would be state specific modules included in other part. This would be referred to as CAS (State). Each State would customize the CAS (State) according to their unique requirements and thereafter commission the same. States and UTs also have an option to develop and deploy additional applications over and above the customized CAS (State). The choice of such applications lies exclusively with the State. In case of Tamil Nadu, the state has got the approval from Centre for using its own legacy application software CAARUS for commissioning across the state. CAARUS is at present being upgraded by NIC to comply with standards mandated by MHA/NCRB such as 3-tier Services Oriented Architecture based with offline mode. The upgraded application to be called as Common Integrated Police Record Update System (CIPRUS) would be provided to the System Integrator who would build additional applications and customizations on top of this CIPRUS application. Thus for Tamil Nadu, CIPRUS would be CAS (State). Henceforth, CAS (State) and CIPRUS would be used interchangeably. There would be a need to provide interfaces to enable reading and transfer of data from/to CIPRUS to/from CAS (Centre) modules operating at NCRB. CAS (State) (CIPRUS in case of Tamil Nadu), in the client-server architecture would be ready by August 2011. Development of web-enabled services of consolidated CAS (State) data and interactive web-enabled services would be made available in August, 2012. The services would be implemented in a phased manner as and when services are being developed by NIC.

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This section provides the details of the CAS (State) and CAS (Center) that will be developed by the Software Development Agency at the Center. The details provided here should be read in conjunction with the RFP and the associated addendums issued by NCRB for the selection of the Software Development Agency for the Design, Development and Management of CCTNS Core Application Software (CAS). The CCTNS application software can be conceptualized as comprising different services that fall under two broad categories, CAS (Center) and CAS (State).

4.8 CAS (Center) CAS (Centre) would reside at NCRB and would cater to the functionality that is required at the GOI level (by MHA and NCRB). Like CAS (State), CAS (Centre) would also be developed by NCRB. CAS (Centre) would enable NCRB to receive crime and criminals’ related data from States/UTs in order to organize it suitably to serve NCRB’s requirements and to provide NCRB with the analysis and reporting abilities to meet their objective as the central level crime and criminals’ data repository of the nation. This would address the crime- and criminals-related information needs of MHA, NCRB, the Parliament, and central government ministries and agencies, citizens and citizen groups. CAS (Centre) also facilitates the flow if crime and criminals information across States/UTs on a need-basis. CAS (Centre) will be developed and deployed at NCRB. Also, CAS (Centre) is expected to interface with external agencies such as ports, transport authorities, etc. Overview of Services for CAS (Center) State-SCRB-NCRB Data Transfer and Management The service shall enable the NCRB to receive, transform, and collate the crime, criminal, and related data from States/UTs, to organize it suitably to serve NCRB requirements. Crime and Criminal Reports The service shall enable authorized personnel to generate the reports and perform analysis on the central crime, criminals, and related data repository of the nation. Crime and Criminal Records and Query Management The service shall enable the authorized personnel to view various s and perform basic and advanced queries on the central crime, criminals, and related data repository of the nation. Talaash Service The service will enable the to search for missing persons across a central/ national database. Person of Interest The service will enable the to search for persons of interest such as persons wanted on outstanding warrants, accused, charged habitual offenders, convicts, etc. across the national database. ed Vehicle and Vehicle of Interest Service

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The service will enable the to search for ed vehicles and vehicles of interest such as, missing / stolen vehicles, abandoned / unclaimed vehicles, and vehicles involved in traffic incidents across the national database. Publication Service This functionality will help the NCRB to publish the periodic crime reviews to the NCRB portal. NCRB Citizen Interface The service shall enable the citizens to access/ search the NCRB National Database on the data (ex, Stolen Vehicles / Property, Missing Persons, etc.) that is approved to be made accessible to public. NCRB Interface for RTI Due to the sensitivity of the information that pertains to national security and harmony, this service shall enable a limited and restricted access to the authorized external stakeholders to search the NCRB National Database, upon submission of any RTI requests.

4.9 CAS (State) CAS (State) or CIPRUS in the case of Tamil Nadu covers functionality that is central to the goals of CCTNS and is tailored to the state of Tamil Nadu while meeting the minimum standards mandated by Centre. It would focus primarily on functionality at police station with special emphasis on crime investigation and criminals’ detection. This part would be developed by NIC and provided to the Tamil Nadu Police for Implementation and Roll out. Tamil Nadu Police would determine the requirements for configuration, customization and enhancements / extensions. The following are the main function blocks that would comprise CAS (State):

 Registration  Investigation  Prosecution  Records Management  Search and Basic Reporting CAS (State) will also include the functionality required at Higher Offices such as State Police HQ, Range Offices, District HQ, Commissionerates, Sub-division Police Offices and SCRB. It is envisioned that CAS (State), once operational, will significantly enhance the outcomes in core police functions at Police Stations. It will do so primarily through its role- and event-orientation, providing role based access and controls and an event driven interface that helps police personnel (playing different roles) in more effectively performing their core functions and that relieves police personnel from repetitive tasks that claim much of their time while returning low or no value. In order for CAS (State) to achieve the above goals, it is envisaged to meet the following requirements: Government of Tamil Nadu

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 It will lay special emphasis on the functions at police stations with focus on usability and ease of use of the application

 It will be designed to provide clear and tangible value to key roles at the Police Station: specifically the SHO (Station House Officer), the IO (Investigation Officer) and the Station Writer.

 It will be event and role-driven. Access controls will be developed and role based access will be provided in the application.

 It will be content/forms-based, with customized forms based on requirements  It will be a flexible application, event and role-driven system where actions on a case can be taken as required without rigid sequence / workflows

 It will eliminate the need for duplicate and redundant entry of data, and the need for repetitive, manual report preparation – this freeing valuable time and resources for the performance of core police functions

 It will be intelligent and help police perform their roles by providing alerts, highlighting key action areas, etc.

 Ability to view and exchange information amongst Police Stations, between Police Stations and other Police formations and with external entities including citizens

 Reporting and data requirements of higher offices must be met at the State Data Centre/SCRB level and not percolate to the police station level

 Central facilitation and coordination; but primarily driven and owned by States/UTs where States/UTs can configure and customize the CAS for their unique requirements without the intervention of the central entity Services in CAS (State) Citizens Portal Service This service shall enable Citizens to request services from Police through online petitions and track status of ed petitions and requests online. Citizens requests/services include port verification services, general service petitions such as No Objection Certificate (NOC) for job, NOC for vehicle theft, NOC for lost cell phone/port, Licenses for arms, processions etc. Petition Management Service The service shall enable the police personnel to and process the different kinds of general service petitions and complaints. Unclaimed/Abandon Property Service The service shall enable the police personnel to record and maintain unclaimed/abandoned property s and match unclaimed/ abandoned property with property in lost/stolen s. Complaint and FIR Management Service The service shall enable the police personnel to and process the complaints (FIR for cognizable complaints, Non-Cognizable Report for non-cognizable, Complaint Report for general complaints, etc.) reported by the public. Investigation Management Service

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The service shall enable the police personnel to process the complaints through capturing the details collected during the investigation process that are required for the investigation officer to prepare a final report. Court and Jail Interface and Prosecution Management Service The service shall enable the police personnel to interface with the courts and jails during the investigation process (for producing evidence, producing arrested, remand etc) and during the trial process. Crime and Criminal Records and Query Management Service The service shall enable the police personnel to view various s and perform basic and advanced queries on the crime and criminal information. Police Email and Messaging Service The service shall enable the police personnel to send / receive official as well as personal correspondence. Integration with existing WAN email System would be done by NIC. Periodic Crime, and Law & Order Reports and Review Dashboard Service The service shall enable the police personnel to view relevant reports and dashboards and to conduct periodic crime, and law & order reviews of the police station(s) under the officer’s jurisdiction. Notification of Alerts, Important Events, Reminders and Activity Calendar or Tasks Service The service shall capture / generate the required alerts, important events, reminders, activity calendar and tasks. State-SCRB-NCRB Data Transfer and Management Service The service shall enable the Tamil Nadu Police to collate, transform and transfer the crime, criminal, and other related data from state to NCRB. State CAS istration and Configuration Management Service The service shall enable the Tamil Nadu Police to configure/ customize the application to suit to their unique requirements. Help and Assistance Service The service shall enable the end to view the help manuals of the application and in guiding the end in using the application. Tracking and Resolution Service The service shall enable the police personnel in logging the issues/defects occurred while using the system. Activity Log Tracking and Audit Service The service shall capture the audit trail resulting from execution of a business process or system function. Access and Authorization Management Service The service shall enable the istrative in setting the access privileges and will provide authentication and authorization functionality.

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4.10 Development of CCTNS Core Application Software (CAS) CAS (Centre) will be developed at NCRB under the overall guidance and supervision of MHA, and a dedicated team from NCRB. NCRB, on behalf of MHA, engaged a professional software development agency (SDA) to design and develop CAS (Centre) and offer associated services. The SDA would enhance and maintain CAS (Centre) until the end of the engagement with NCRB and subsequent to that, CAS (Centre) would be managed by NCRB under the guidance of NIC, DIT and MHA and CAS (State) would be managed by the State under guidance of the State IT Department. CAS (State) or CIPRUS would be developed by NIC at SCRB. CAS (State) would be built as a platform to address the core requirements of the Police Station to provide a basic framework to capture and process crime and criminal information at the police station while providing the state the flexibility to build their state specific applications around it and in addition to it. Post development, NIC would provide the application to the selected SI for commissioning. The SI would add customization/ extensions to the application as desired by the states without compromising on the sharing of data to be done with NCRB. In order to achieve the above stated goals of simultaneously ensuring consistency and standardization across States/UTs (where necessary and possible), and enabling States/UTs to meet their unique requirements, CAS will be built as a highly configurable and customizable application. CAS would therefore be a product-like application that could be centrally managed and at the same time customized to meet the unique requirements of the States/UTs and deployed in all States/UTs. The following sections provide details of the configuration and customization requirements of CAS. In order to achieve the key CCTNS goal of facilitating the availability of real time information across police stations and between police stations and higher offices, CAS would be built as a web application. However, given the connectivity challenges faced in a number of police stations, especially rural police stations, the application must be built to provide offline availability in police stations with unreliable connectivity.  

4.11 Technology Stack for CAS (State) CIPRUS which is positioned as CAS (State) would be developed in Free and Open Source Solution (FOSS) stack by the NIC at the State. The interface to enable transfer of data between this application and CAS Centre would be done by the System Integrator (SI). The SI is expected to bid with FOSS Stack in response to this RFP. SI shall procure all necessary underlying solution components required to successfully implement CCTNS solution for the Tamil Nadu Police meeting their requirements as per this RFP. The details of the Technology Stack are provided in Annexure-II of this RFP.

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5. Role of NIC in ing CAS NIC shall offer the Application Management Services for CAS (State). Also NIC will provide Technical Program Management of Implementation of CAS (State) in Tamil Nadu. Each of these activities is detailed out below. Application Management Services for CAS (State) NIC shall provide Application Management services to the CAS (State). The application management services include the following:

 Provision

of bug enhancements.

fixes,

minor

changes,

error

resolutions

and

minor

 Minor enhancements (the usual run-of-the-mill enhancements and not the Ones identified as part of Continuous Improvement).

 Change request management based on from the s.  Release Management; Version control of CAS (State) to be managed

centrally,

with state-specific configuration incorporated.

 Routine functional changes without affecting the base structure.  Any changes to CAS code that may be required because of patches to licensed software being used (if any).

 Updating and maintenance of all project documents. All planned changes to the application, especially major enhancements and changes in functionality that are deviations from the signed-off FRS/SRS, shall be coordinated within established Change control processes to ensure that:

 Appropriate communication on change required has taken place.  Proper approvals have been received from CAS Core Group/CTT/MU. NIC will define the Software Change Management and version control process and obtain approval for the same from SCRB. For all proposed changes to the application, NIC will prepare detailed documentation including proposed changes, impact on the system in of functional outcomes/additional features added to the system, etc. Technical Program Management of Implementation of CAS (State) After successful 3rd party Security Audit certification, NIC will handover the certified CAS (State) to SCRB. During the period of CAS Solution Design and Development and the Operations and Maintenance Phase following that, NIC shall provide technical program management services in implementing CAS in the State. Through the Technical Program Management, NIC shall extend all the necessary to the State SI and ensure that the SI successfully configures, and deploys CAS (State) in the state. NIC’s Technical Program Management responsibilities include:

 Preparation of technical manuals to enable the SI to configure and deploy CAS in the State; to be made available to SI online. Government of Tamil Nadu

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 Preparation of “CAS Implementation toolkits” that comprehensively covers details on all the aspects of the CAS (State applications including technical details of CAS, configuration, customization, and extension details, infrastructure sizing details, installation, commissioning, maintenance, infrastructure environment turning, and performance tuning details that are required for the SI to successfully commission the CAS (State) application in the State, integrate CAS (State) with external agencies and third party solutions in the State and integrate CAS (State) with CAS (Centre) to seamlessly transfer the required data to NCRB. The implementation toolkit shall also include the following:

o All completed and updated training and material needed for configuring and deploying CAS o All completed and updated project documents including FRS, SRS, and Test Plans would be provided to SI with requisite approval from SCRB o Relevant software assets/artefacts (including configuration utilities / tools, deployment scripts to state SI to deploy CAS (State) in the State) o Relevant standards and design guidelines to the SI for enhancements, and integration of the application with external systems and third party components that will be implemented by the SI at the State

 Conduct of direct knowledge transfer through regular sessions at SCRB with the State SI during the contract period of the SI. During the sessions, the NIC shall conduct need based structured training sessions on the CAS Implementation Toolkit prepared by NIC.

 Dedicated State Points of : of NIC’s team shall act as points of s for the state level SI. The point of will be responsible for addressing queries from an SI and in meeting SLA targets (in responding to the State’s needs).

 Helpdesk : NIC shall provide Helpdesk to the State SI during deployment and stabilization phases with 8 hours (during normal business hours of 10 AM to 6 PM), 6 days (Monday through Saturday, both included).

 Deployment Scripts: NIC shall develop the necessary deployment scripts to deploy CAS (State) in the State and provide the same to State SI.

 Data Migration Utility: NIC shall develop a Data Migration Utility/application with all the formats and tools to load the data into the state databases. This will be provided to the State which will enable the State SI to migrate data from legacy systems to the CAS databases.

 Language Localization : Proving interface in local languages is a key requirement of CAS (State). NIC shall build CAS (State) with interfaces in English and Tamil.

 ing the SI to ensure that the CAS (State) that is configured and o Successfully es the Acceptance Testing (UAT). o Data Migration of CAS (State) related data from the legacy systems to CAS (State) o Infrastructure Sizing related to CAS (State) Government of Tamil Nadu

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E-Governance Mission Mode Project:

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o Commissioning and Deployment of CAS (State) o Infrastructure Environment Performance Tuning related to CAS (State) o Integration of CAS (State) with external agency solutions o Integration of CAS (State) with additional solutions being integrated by the SI at the State o Seamless data transfer from CAS (State) to CAS (Centre)

 Troubleshooting, resolution and escalation with State SI; and ownership of end-to-end data exchange between the CAS (State) and CAS (Centre) needs to ensure seamless and real-time data exchange.

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

34 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

6. Scope of the Project 6.1 Geographical Scope The scope of CCTNS in the State of Tamil Nadu spans across all the police stations and all higher police unit offices including Sub-Divisional Offices, District Headquarters, Commissionerates, Range Headquarters, Police Headquarter, State Crime Record Bureau, and other Special Police Units and their corresponding Headquarters. The CCTNS project involves connectivity of police units (linking police units at all levels within the States). CCTNS also provides a citizens’ interface to provide Police services to citizens. Indicative numbers of locations within the State to be covered for implementing CCTNS project are as follows: The locations to be covered under this project include the following: S.No. Client Site Locations Number of Offices Non CIPA Police Stations 1345 1 CIPA Police Stations 137 2 AC Range Office/SDPO 258 3 Range/Zone 16 4 SCRB 1 5 TN Finger Print Bureau/ Forensic Science Lab 2 6 District Control Room 40 7 State Control Room 1 8 DPO 33 9 Commissionerate 7 10 ADC/DC/JC/ACOP Offices 53 11 ADSP Office 62 12 Police HQ Office 1 13 14 15 16 17 18 19 20 21 22 23 24

FIR ing Special Unit Offices Coastal Security Group CBCID Crime (SIT) CCIW EOW PEW DCB/CCB CSCID TIW TEW JAPU

Government of Tamil Nadu

11 43 34 31 16 94 38 20 44 148 9

Request for Proposal for Selection of System Integrator Page 35 of 302

E-Governance Mission Mode Project:

S.No. 25 26

27 28 29 30

Crime & Criminal Tracking Network and Systems

Client Site Locations AVS ADoC

Number of Offices 3 2

Sub-total FIR ing Special Unit HQ CSG CBCID Crime (SIT) Idol Wing Sub-total Total

493 6 1 3 1 1 6 2441

Note: SCRB reserves the right to consider in part or omit all the requirements mentioned

The scope of project would also include the following additional locations: S.No Additional Locations Number of Offices 1 Intelligence HQ 1

10

Intelligence Offices Q-Branch SBCID Special Division Security Branch & Core Cell Organized Crime and Intelligence Unit SIT Sub-total Outposts Jails (includes sub-jails, Borstal school, district jails, special sub-jails and central prisons) District Level SDFPB and FSL

11 12 13 14 15

Other Special Unit Offices Technical Services District Special Branch Armed Police Social Justice & Human Rights Special Task Force

179

16 17 18 19 20 21

Sub-total Other Special Unit HQ Technical Services Armed Police Social Justice & Human Rights Home Guards (HG) State Traffic Planning Cell Tamil Nadu Commando Force Sub-total Total

6 570

2 3 4 5 6 7 8 9

30 42 6 10 19 5 112 69 129 74 114 40 17 15 2

1 1 1 1 1 1

Note: SCRB reserves the right to consider in part or omit all the requirements mentioned

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 36 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

The aforementioned locations would be covered for implementing CCTNS project including but not limiting to, Site Preparation, procurement, deployment and commissioning of requisite Hardware, Network connectivity, deployment and commissioning of CAS (State) and additional modules (with proper integration) as per the requirement of Tamil Nadu Police, training & handholding and further provisioning of the all the services mentioned as per scope of work of this RFP. The bill of materials for above client locations and additional offices is available in Annexure- III and IV respectively. Networking Connectivity required at each of these locations is described in Annexure VII of this RFP The indicative state map with all the districts/ Commissionerates depicting the location of all Police Units to be covered under the scope of CCTNS is attached as Annexure XI. In the pilot phase, the following locations are planned to be covered 1 2 3 4 5 6 7 8

State Headquarters SCRB State FPB State FSL FIR ing Special Unit Headquarters Additional Other Special Unit Headquarters Client site locations in Pilot Phase districts Additional locations in Pilot Phase districts

The below table presents the list of client site locations and additional locations to be covered at the headquarters: S.No

Pilot Phase at Headquarters

Number of Offices

Client Site Locations 1 2

Police HQ SCRB

1 1

3

State Fingerprint Bureau

1

4

State Forensic Science Lab

1

5

State Control Room

1

6

SCRB

1

7

FIR ing Special Unit Headquarters (CBCID – 3, EOW – 1, Idol Wing – 1, CSG – 1) Additional Locations

6

8

Other Special Unit Headquarters (TS-1, Home Guard -1, Armed Police -1, STPC -1, SJ & HR 1, TN Commando Force - 1)

6

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 37 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

S.No

Pilot Phase at Headquarters

Number of Offices

9

Intelligence Headquarters

1

Note: SCRB reserves the right to include in part or omit all the requirements put under this section

The below table presents the list of client site locations to be covered in the pilot districts: S.No

Districts in Roll Out Phase I

Zone

Range

DPO/ Comm*

1

Sivagangai

1

1

2

Thanjavur

1

3

Chennai Sub-urban

0

4

Coimbatore City

ADC/DC/ JC/ACOP Offices

SDPO/ AC Range Office

Control Room

PS

Justification

1

5

1

39

A rural set-up with good compliance in filling CAARUS entries, the would be helpful in rolling out to other rural districts. Represents the Southern Zone

1

1

8

1

51

A semi-urban set-up with good awareness levels of state IT applications, would be helpful in rolling out to similar districts. Represents the Central Zone

1

3

10

13

1

47

Commissionerate setup with large number of Police Stations

5

14

1

18

Commissionerate setup with good record in filling CAARUS entries

Note: SCRB reserves the right to include in part or omit all the requirements put under this section * - Would include DCRB/CCRB

The following additional offices are also expected to be covered in Pilot Phases:

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 38 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

S.No

Districts in Pilot Phase

Intelligence Unit Offices

TIW/ TEW Units

District FSL/ SDFPB

FIR ing Special Unit Offices

Other Special Unit Offices

Total

1

Sivagangai

3

3

2

4

4

16

2

Thanjavur

2

5

3

8

7

25

3

Chennai Sub-urban Coimbatore City

0

15

1

5

19

40

3

18

1

4

2

28

8

41

7

21

32

109

4

Note: SCRB reserves the right to include in part or omit all the requirements put under this section

For the pilot phase, a tentative list of activities and timeline as part of the implementation plan is mentioned below: Unit Name

Activity

Timeline ( in Months)

State HQ (includes HQ, SCRB, State Control Room, TNFPB and TNFSL)

Setting up Date Centre

T+3

Setting up DR Centre

T+3

Data Digitization/Migration for all state HQ higher offices ICT Hardware and Site Preparation at SHQ and SCRB

T+12

Pilot A - CAS (State) - Availability of Police Intranet Pilot B - Crime Analysis Suite

T2=T1+4

Pilot C - Knowledge Base Suite

T4=T3+1

Pilot D - Communication Suite

T5=T4+1

Pilot E - Constable Suite

T6=T4+2

Pilot F - Law & Order Suite

T7=T6+2

Pilot G - Traffic Suite (for SCRB)

T8=T7+2

Data Digitization/Migration for all Police Stations ICT Hardware and Site Preparation

T+12

Pilot A - Installation of CAS (State) of NIC

T2=T1+4

Pilot C - Knowledge Base Suite

T4=T2+2

Pilot D - Communication Suite

T5=T4+1

Pilot E - Constable Suite

T6=T4+2

Pilot F - Law & Order Suite

T7=T6+2

Pilot G - Traffic Suite

T8=T7+2

Police Stations

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

T1=T+4

T3=T2+1

T1=T+4

Page 39 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Unit Name

Activity

Timeline ( in Months)

SDPO/AC Range Offices

Data Digitization/Migration for all SDPO/AC Range Offices ICT Hardware and Site Preparation Pilot A - Installation of CAS (State) of NIC

T+12

Pilot C - Knowledge Base Suite

T4=T2+2

Pilot D - Communication Suite

T5=T4+1

Pilot E - Constable Suite

T6=T4+2

Pilot F - Law & Order Suite

T7=T6+2

Pilot G - Traffic Suite

T8=T7+2

Data Digitization/Migration

T+12

ICT Hardware and Site Preparation

T1=T+4

Pilot A - CAS (State) - Availability of Police Intranet Pilot B - Crime Analysis Suite

T2=T1+4

Pilot C - Knowledge Base Suite

T4=T3+1

Pilot D - Communication Suite

T5=T4+1

Pilot E - Constable Suite

T6=T4+2

Pilot F - Law & Order Suite

T7=T6+2

Pilot G - Traffic Suite

T8=T7+2

Data Digitization/Migration for all commissionerates ICT Hardware and Site Preparation

T+12

Pilot A - CAS (State) - Availability of Police Intranet Pilot B - Crime Analysis Suite

T2=T1+4

Pilot C - Knowledge Base Suite

T4=T3+1

Pilot D - Communication Suite

T5=T4+1

Pilot E - Constable Suite

T6=T4+2

Pilot F - Law & Order Suite

T7=T6+2

Pilot G - Traffic Suite

T8=T7+2

Data Digitization/Migration for all DPOs

T+12

ICT Hardware and Site Preparation

T1=T+4

Pilot A - CAS (State) - Availability of Police Intranet Pilot B - Crime Analysis Suite

T2=T1+4

Pilot C - Knowledge Base Suite

T4=T3+1

Pilot D - Communication Suite

T5=T4+1

ADC/DC/JC/ACOP Offices

Commissionerate

DPO

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

T1=T+4 T2=T1+4

T3=T2+1

T1=T+4

T3=T2+1

T3=T2+1

Page 40 of 302

E-Governance Mission Mode Project:

Unit Name

Range

Zone

District Control Room

FIR ing Special Unit HQ (CCIW, CSG, CBCID, Crime (SIT), PEW, DCB, CBCID, EOW, Idol Wing) Other Special Unit HQ (AP, Home Guard, TS, SJ & HR, TNCF, STPC) Intelligence HQ

Government of Tamil Nadu

Crime & Criminal Tracking Network and Systems

Activity

Timeline ( in Months)

Pilot E - Constable Suite

T6=T5+2

Pilot F - Law & Order Suite

T7=T6+2

Pilot G - Traffic Suite

T8=T7+2

Data Digitization/Migration for all ranges

T+12

ICT Hardware and Site Preparation

T1=T+4

Pilot A - CAS (State) - Availability of Police Intranet Pilot B - Crime Analysis Suite

T2=T1+4

Pilot C - Knowledge Base Suite

T4=T3+1

Pilot D - Communication Suite

T5=T4+1

Pilot G - Traffic Suite

T8=T5+6

Data Digitization/Migration for all zones

T+12

ICT Hardware and Site Preparation

T1=T+4

Pilot A - CAS (State) - Availability of Police Intranet Pilot B - Crime Analysis Suite

T2=T1+4

Pilot C - Knowledge Base Suite

T4=T3+1

Pilot D - Communication Suite

T5=T4+1

Pilot G - Traffic Suite

T8=T5+6

Data Digitization/Migration for all district control rooms ICT Hardware and Site Preparation

T+12

Pilot A - CAS (State) - Availability of Police Intranet Pilot B - Crime Analysis Suite

T2=T1+4

Pilot D - Communication Suite

T4=T3+1

Pilot E - Constable Suite

T5=T4+1

Pilot F - Law & Order Suite

T7=T6+2

Pilot G - Traffic Suite

T8=T7+2

ICT Hardware and Site Preparation

T1=T+4

Pilot A - CAS (State) - Availability of Police Intranet

T2=T1+4

ICT Hardware and Site Preparation

T1=T+4

Pilot A - CAS (State) - Availability of Police Intranet Data Digitization/Migration for Intelligence Units ICT Hardware and Site Preparation

T2=T1+4

Request for Proposal for Selection of System Integrator

T3=T2+1

T3=T2+1

T1=T+4

T3=T2+1

T+12 T1=T+4

Page 41 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Unit Name

Activity

Timeline ( in Months) T2=T1+4

Other Special Unit Offices

Pilot A - CAS (State) - Availability of Police Intranet ICT Hardware and Site Preparation Pilot A - Installation of CAS (State) of NIC

T2=T1+4

ICT Hardware and Site Preparation

T1=T+4

Pilot A - Installation of CAS (State) of NIC

T2=T1+4

ICT Hardware and Site Preparation

T1=T+4

Pilot A - Installation of CAS (State) of NIC

T2=T1+2

Pilot G – Traffic Suite

T8=T2+9

ICT Hardware and Site Preparation

T1=T+4

Pilot A - Installation of CAS (State) of NIC

T2=T1+2

Capacity Building to identified Personnel in each of the districts

T+15

FIR ing Special Unit Offices Traffic Enforcement and Investigation Wing

Intelligence Unit Offices District Training Centres

T1=T+4

Note: The Software module rollout would happen sequentially after CAS State core software is piloted. Following are the milestones as denoted in the table above: T=Date of g the agreement between department and SI T1= Time when ICT hardware and site preparation is complete T2= Time when CAS State base roll out is complete T3= Time when Pilot A roll out is complete T4= Time when Pilot B roll out is complete T5= Time when Pilot C roll out is complete T6= Time when Pilot D roll out is complete T7= Time when Pilot E roll out is complete T8= Time when Pilot F roll out is complete

It is assumed that only when the all the pilots are rolled out and capacity building activities for the district to cover all the functionalities are done and is gathered. The above mentioned plan is indicative and the SI is expected to interact with the department to arrive at the exact implementation plan CCTNS Roll-out Phase-I During Roll out Phase-I of CCTNS, coastal and border districts and commissionerate set-up from Police Stations till DPO/Commissionerate will be covered for the installation and commissioning of hardware, connectivity and other infrastructure and the other services as mandated by MHA guidelines. The details of client site locations are provided in the table below. S.No

Districts in Roll Out Phase I

Zone

Range

DPO/ Comm*

1

Dharmapuri

1

1

5

Government of Tamil Nadu

ADC/DC /JC/ACOP Offices

Request for Proposal for Selection of System Integrator

SDPO/ AC Range Office

Control Room

PS

3

1

26

Page 42 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

S.No

Districts in Roll Out Phase I

Zone

Range

DPO/ Comm*

2

Cuddalore

1

1

3

Nagapattinam

4

SDPO/ AC Range Office

Control Room

PS

8

7

1

50

0

1

4

1

30

Ramanathapuram

0

1

6

1

46

5

Theni

1

1

5

1

34

6

Vellore

1

1

8

1

63

7

Thoothukudi

1

1

8

1

54

8

Kanniyakumari

0

1

4

1

38

9

Tirunelveli

0

1

9

1

65

10

Coimbatore

1

1

5

1

35

11

Nilgiris

0

1

5

1

30

12

Tiruvallur

1

1

5

1

32

13

Krishnagiri

1

1

5

1

34

14

Villupuram

1

1

7

1

54

15

Kancheepuram

0

1

5

1

41

16

Tirunelveli City

8

1

7

17

Pudukottai

3

1

39

1 1

ADC/DC /JC/ACOP Offices

8

1

Note: SCRB reserves the right to include in part or omit all the requirements put under this section * - Would include DCRB/CCRB

The details of additional locations to be covered are provided in the table below.

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 43 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

District FSL/ SDFPB

FIR ing Special Unit Offices

Other Special Unit Offices

Total

S.No

Districts in Roll Out Phase I

Intelligence Unit Offices

TIW/ TEW Units

1

Dharmapuri

2

1

2

3

2

10

2

Cuddalore

3

3

2

7

2

17

3

Nagapattinam

3

4

2

9

3

21

4

Ramanathapuram

3

2

4

4

3

16

5

Theni

2

1

2

5

2

12

6

Vellore

2

2

3

7

5

19

7

Thoothukudi

3

1

2

8

3

17

8

Kanniyakumari

2

4

2

9

5

22

9

Tirunelveli

3

3

2

8

5

21

10

Coimbatore

4

3

3

8

5

23

11

Nilgiris

2

3

2

3

2

12

12

Tiruvallur

2

2

2

4

2

12

13

Krishnagiri

2

3

2

4

3

14

14

Villupuram

2

5

2

5

4

18

15

Kancheepuram

2

4

2

5

3

16

16

Tirunelveli City

1

7

1

2

3

14

17

Pudukottai

2

2

2

3

2

11

Total

40

50

37

93

52

282

Note: SCRB reserves the right to include in part or omit all the requirements put under this section

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 44 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

For the rollout phase-I, a tentative list of activities and timeline as part of the implementation plan is mentioned below: Unit Name Activity Timeline ( in Months) Police Stations

ICT Hardware and Site Preparation

D1=D+9

Installation of CAS (State) of NIC

D2=D1+9

Knowledge Base Suite Communication Suite Constable Suite Law & Order Suite Traffic Suite SDPO/AC Range Offices

ICT Hardware and Site Preparation

D1=D+9

Installation of CAS (State) of NIC

D2=D1+9

Knowledge Base Suite Communication Suite Constable Suite Law & Order Suite Traffic Suite ADC/DC/JC/ACOP Offices

ICT Hardware and Site Preparation

D1=D+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

D2=D1+9

Knowledge Base Suite Communication Suite Constable Suite Law & Order Suite Traffic Suite Commissionerate

ICT Hardware and Site Preparation

D1=D+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

D2=D1+9

Knowledge Base Suite Communication Suite Constable Suite Law & Order Suite Traffic Suite DPO

Government of Tamil Nadu

ICT Hardware and Site Preparation Availability of Police Intranet and Webservices based on Consolidated Data Request for Proposal for Selection of System Integrator

D1=D+9 D2=D1+9

Page 45 of 302

E-Governance Mission Mode Project:

Unit Name

Crime & Criminal Tracking Network and Systems

Activity

Timeline ( in Months)

Crime Analysis Suite Knowledge Base Suite Communication Suite Constable Suite Law & Order Suite Traffic Suite Range

ICT Hardware and Site Preparation

D1=D+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

D2=D1+9

Knowledge Base Suite Communication Suite Traffic Suite Zone

ICT Hardware and Site Preparation

D1=D+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

D2=D1+9

Knowledge Base Suite Communication Suite Traffic Suite District Control Room

ICT Hardware and Site Preparation

D1=D+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

D2=D1+9

Communication Suite Constable Suite Law & Order Suite Traffic Suite Other Special Unit Offices

ICT Hardware and Site Preparation

D1=D+9 D2=D1+9

FIR ing Special Unit Offices

Availability of Police Intranet and Webservices based on Consolidated Data ICT Hardware and Site Preparation Installation of CAS (State) of NIC

D2=D1+9

ICT Hardware and Site Preparation

D1=D+9

Installation of CAS (State) of NIC

D2=D1+9

Traffic Enforcement and Investigation Wing

D1=D+9

Traffic Suite Intelligence Unit Offices Government of Tamil Nadu

ICT Hardware and Site Preparation Request for Proposal for Selection of System Integrator

D1=D+9 Page 46 of 302

E-Governance Mission Mode Project:

Unit Name

District Training Centres

Crime & Criminal Tracking Network and Systems

Activity

Timeline ( in Months)

Availability of Police Intranet and Webservices based on Consolidated Data Capacity Building to identified Personnel in each of the districts

D2=D1+9 D+12

Note: Following are the milestones as denoted in the table above: D=Date of beginning Rollout Phase-I, should be within 1 month of completion of Pilot Phase I D1= Date of ICT hardware rollout completion It is expected that the software and ICT hardware rollout would happen in a rolling manner and the SI is expected to interact with the department to arrive at the priority list of districts from which the roll out for this phase will begin

The above mentioned plan is indicative and the SI is expected to interact with the department to arrive at the exact implementation plan CCTNS Roll Out Phase – II During the roll-out Phase-II of the application, CCTNS hardware rollout would be complete with the roll out happening to all other locations. Outposts, Jails and all ADSP Offices would be covered in this Phase. Any further services the state wishes to provide to the citizen would be covered in this phase. In this phase, the remaining identified personnel would also be trained in the concerned modules to bring all the regions in the state to become ready for using the CCTNS application. The details of client site locations and additional locations to be covered across the state are mentioned below: S.No

Pilot Phase at Headquarters

Number of Offices

Client Site Locations 1

ADSP Offices

62 Additional Locations 129

3

Jails (including central jails, sub-jails and Borstal Schools) Outposts

4

Intelligence Unit Offices (OCIU and SIT)

24

2

69

The details of client site locations to be covered in this phase are mentioned below: S.No

Districts in Roll Out Phase II

1

Tiruvannamalai

2

Namakkal

Government of Tamil Nadu

Zone

Range

DPO/ Comm*

1

ADC/DC/ JC/ACOP Offices

SDPO/ AC Range Office

PS

1

6

45

1

4

29

Request for Proposal for Selection of System Integrator

Page 47 of 302

E-Governance Mission Mode Project:

S.No

Districts in Roll Out Phase II

3

Salem

4

Erode

5

Tiruppur

6

Karur

7

Crime & Criminal Tracking Network and Systems

Zone

Range

SDPO/ AC Range Office

PS

1

6

38

1

7

48

1

6

30

1

3

18

Ariyalur

1

2

18

8

Perambalur

1

1

9

9

Trichy

1

5

32

10

Thiruvarur

1

4

28

11

Dindigul

1

7

42

12

Madurai

1

7

47

13

Virudhunagar

1

7

53

14

Railway Chennai

1

1

17

15

Railway Trichy

1

1

35

16

Salem City

1

5

8

14

17

Madurai City

1

5

9

20

18

Trichy City

1

5

8

16

19

Greater Chennai

1

15

29

110

1

1

1

DPO/ Comm*

ADC/DC/ JC/ACOP Offices

Note: SCRB reserves the right to include in part or omit all the requirements put under this section * - Would include DCRB/CCRB

The details of additional locations to be covered in this phase are mentioned below: Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 48 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

District FSL/ SDFPB

FIR ing Special Unit Offices

Other Special Unit Offices

Total

S.No

Districts in Roll Out Phase II

Intelligence Unit Offices

TIW/ TEW Units

1

Tiruvannamalai

2

2

2

4

1

11

2

Namakkal

1

3

2

4

3

13

3

Salem

2

3

2

8

4

19

4

Erode

2

3

2

6

6

19

5

Tiruppur

2

4

2

1

1

10

6

Karur

2

1

2

4

2

11

7

Ariyalur

1

0

2

1

2

6

8

Perambalur

2

0

2

3

2

9

9

Trichy

5

2

2

8

10

27

10

Thiruvarur

2

3

2

3

1

11

11

Dindigul

2

6

2

7

7

24

12

Madurai

5

4

2

9

6

26

13

Virudhunagar

2

6

2

6

4

20

14

Salem City

1

3

0

1

2

7

15

Madurai City

2

10

0

5

2

19

16

Trichy City

2

8

2

3

2

17

17

Greater Chennai

31

43

2

26

48

150

Total

66

101

30

99

103

399

Note: SCRB reserves the right to include in part or omit all the requirements put under this section

For the roll out phase-II, a tentative list of activities and timeline as part of the implementation plan is Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 49 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

mentioned below: Unit Name

Activity

Timeline ( in Months)

Police Stations

ICT Hardware and Site Preparation

E1=E+9

Installation of CAS (State) of NIC

E2=E1+9

Knowledge Base Suite Communication Suite Constable Suite Law & Order Suite Traffic Suite SDPO/AC Range Offices

ICT Hardware and Site Preparation

E1=E+9

Installation of CAS (State) of NIC

E2=E1+9

Knowledge Base Suite Communication Suite Constable Suite Law & Order Suite Traffic Suite ADC/DC/JC/ACOP Offices

ICT Hardware and Site Preparation

E1=E+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

E2=E1+9

Knowledge Base Suite Communication Suite Constable Suite Law & Order Suite Traffic Suite Commissionerate

ICT Hardware and Site Preparation

E1=E+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

E2=E1+9

Knowledge Base Suite Communication Suite Constable Suite Law & Order Suite Traffic Suite DPO

Government of Tamil Nadu

ICT Hardware and Site Preparation Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite Request for Proposal for Selection of System Integrator

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Activity

Timeline ( in Months)

Knowledge Base Suite Communication Suite Constable Suite Law & Order Suite Traffic Suite Range

ICT Hardware and Site Preparation

E1=E+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

E2=E1+9

Knowledge Base Suite Communication Suite Traffic Suite Zone

ICT Hardware and Site Preparation

E1=E+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

E2=E1+9

Knowledge Base Suite Communication Suite Traffic Suite District Control Room

ICT Hardware and Site Preparation

E1=E+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

E2=E1+9

Communication Suite Constable Suite Law & Order Suite Traffic Suite Other Special Unit Offices

ICT Hardware and Site Preparation

E1=E+9 E2=E1+9

FIR ing Special Unit Offices

Availability of Police Intranet and Webservices based on Consolidated Data ICT Hardware and Site Preparation Installation of CAS (State) of NIC

E2=E1+9

ICT Hardware and Site Preparation

E1=E+9

Installation of CAS (State) of NIC

E2=E1+9

Traffic Enforcement and Investigation Wing

E1=E+9

Traffic Suite Intelligence Unit Offices

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ICT Hardware and Site Preparation

E1=E+9

Installation of CAS (State) of NIC

E2=E1+9

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Unit Name

Activity

Timeline ( in Months)

Outposts

ICT Hardware and Site Preparation

E1=E+9

Installation of CAS (State) of NIC

E2=E1+9

ICT Hardware and Site Preparation

E1=E+9

Availability of Police Intranet and Webservices based on Consolidated Data Crime Analysis Suite

E2=E1+9

ADSP Offices

Knowledge Base Suite Communication Suite Traffic Suite Jails

District Training Centres

ICT Hardware

E1=E+9

Availability of Police Intranet and Webservices based on Consolidated Data Capacity Building to identified Personnel in each of the districts

E2=E1+9 E+12

Note: Following are the milestones as denoted in the table above: E=Date of beginning Rollout Phase-II, should be within 2 month2 of completion of Rollout Phase I E1= Date of ICT hardware rollout completion It is expected that the software and ICT hardware rollout would happen in a rolling manner and the SI is expected to interact with the department to arrive at the priority list of districts from which the roll out for this phase will begin

The above mentioned plan is indicative and the SI is expected to interact with the department to arrive at the exact implementation plan Operate & Maintain Phase Operate and Maintain phase would commence in a rolling manner after the successful =implementation of CCTNS in the specific districts belonging to a phase as per the scope of work mentioned in this RFP. In addition to activities relating to operate and maintain of the comprehensive CCTNS solution, the phase would also include the implementation of subsequent versions, upgrades, patches of CAS as released by NCRB and the other initiatives of Tamil Nadu Police as part of MMP CCTNS.

6.2 Functional Scope CCTNS intends to enable improving efficiency and effectiveness of police processes and also aid in crime investigation through sharing of information pertaining to crime and criminal across police offices. Apart from collating and maintaining data on crime and criminals, Police Officials and Personnel render a variety of services in area of maintenance of law and order, crime investigation, major events monitoring VIP bandobust, traffic enforcement and investigation, prosecution and witness trial management, intelligence gathering and crime prevention, etc. Police stations also serves as front-end of the entire police department in dealing with public complaints and requests, and at the same time they occupy a pivotal place as the primary source of collection of information for the other functions/wings within the department such as Intelligence. Thus, the functional scope of the application for CCTNS Tamil Nadu would include: Government of Tamil Nadu

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a) Modules specific to Crime and Criminal data b) Modules pertaining to state specific requirements The list of functional modules is mentioned below:

6.2.1 CCTNS Functional Modules The following table illustrates the services to be developed as part of Core Application Software (CAS) State by NIC. This includes core services and services as mentioned below: S.No

CCTNS Module/Service Description

Core Services mandated to be part of CAS (State) 1

Citizen Interface

This would provide an interface for citizens to access Police services online and know the status of their complaint by keying in the Service Request Number. Also, this would allow ing copies of documents such as FIR as .pdf format

2

Complaint & FIR Management Service

This would enable capturing of FIR and complaint details in the application and would also provide ability to store images, voice and video pertaining to the case. The screen would also be presented differently based upon the type of complaint. Based upon approval by concerned superior official, acknowledgment would be provided

3

Petition Service

This would enable capturing of petition details in the application and would also provide ability to store images, voice and video pertaining to the case. The screen would also be presented differently based upon the type of petition. Based upon approval by concerned superior official, acknowledgment or certificate would be provided

4

Investigation Management Service

This provides facility to update case progress and store images, voice and video pertaining to case investigation. This would provide dashboard relating to cases under investigation and facility to print arrest card

5

Unclaimed/Abandoned Property Service

This provides ability to search database of abandoned and unclaimed property across stations and also has a feature to show an alert in case a newly ed case’s vehicle number matches with the number already in database

6

Notification of Alerts, Important Events, Reminders and Activity Calendar or Tasks Service

This module would assist the police personnel’s to get notification of alerts; important events, reminders and activity calendar to help them get latest information about arrest, vehicles recovered, un-known dead bodies, Date of VIP bandobust etc.

Government of Tamil Nadu

Management

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S.No

CCTNS Module/Service Description

7

Police email and Messaging Service

The Police Messaging system is role based communication system to help the police personnel send “Faster” and “Secure” official correspondence within / across the multiple wings within / across the Police departments. Integration with existing WAN Mail System would be done by NIC

8

Periodic Crime & Law & Order Reports and Review Dashboard Service

This functionality will help the police personnel to view the snapshot of the various statistics within and across police stations on petitions/ complaints, cases, NCR, FIR, warrants, wanted offenders/suspects etc.,. This will also be used by the higher officers at all levels/roles to conduct periodic reviews of the police stations in their jurisdiction.

9

Court & Jail Interface and Prosecution Management Service

System would provide an interface for entering the data on People releasing from jail, people coming on bail and parole. System would allow entry of case trial details to the database.

10

Crime & Criminal Records and Query Management Service

This module will help the police personnel in searching (Quick & Advanced) any person of interest (missing persons, arrested, released from jails, convicted, acquitted), property of interest, complaint, crime, , abandoned / unclaimed property, stolen / lost property , pending warrants, pending summons and other investigation-toolkit-data (Vehicle Registration, Driver License, Cell Phone Numbers, Voter Details, Education Data etc.). Search facility would be integrated with all the modules proposed in this document. This module would work as a one stop search facility for anything stored in the information/ knowledge base of Tamil Nadu Police.

11

State SCRB- NCRB Data Transfer and Management Service

This functionality will enable the states to transfer the crime and criminal data from the state, organize it suitably to serve the NCRB requirements.

Services mandated to be part of CAS (State) 12

State CAS istration and Configuration Management Service

This would be in-built in the CAS State application that is being developed by NIC.

13

Help and Assistance Service

This would be in-built in the CAS State application that is being developed by NIC.

14

Tracking and Resolution Service

This functionality would be in-built in the CAS State Application that is being developed by NIC. This will help the police personnel in logging the issues/defects occurred

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CCTNS Module/Service Description while using the system on to Issue tracking system.

15

Activity Log Tracking and Audit Service

This functionality would be in-built in the CAS State Application that is being developed by NIC. This functionality will maintain an unalterable Audit Trail, which is a sequence of audit records, each of which contains evidence directly pertaining to and resulting from execution of a business process or system function.

16

Access and Authorization Management Service

The service shall enable the istrative in setting the access privileges and will provide authentication and authorization functionality.

There would be enhancements and additional functionalities to be developed on top of CAS State by the SI. The following table illustrates the additional functionalities to be developed on top of CAS (State): S.No

CCTNS Module/Service Description

Additional Functionality to be developed on top of CAS (State) Crime Analysis Suite 1

Visual Representation of Data

The system would allow presentation of graphical analyses of data drawn from various databases

2

Geographic Information System (GIS) Maps

The system would allow plotting of details such as crime and accidents on GIS map. This would be useful to get an accurate picture of which areas crime is more concentrated in and suitable measures can be taken accordingly.

3

Missing persons and Unidentified Dead Bodies - Collation and Feeding Data to CAS (Centre in prescribed database format), Development of APIs for interfacing with CAS (Centre) functionality such as Talaash, MVCS, etc.

Missing persons and Unidentified Dead Bodies, Stolen and Recovered Property - Collation and Feeding Data to CAS (Centre in prescribed database format), Development of APIs for interfacing with CAS (Centre) functionality such as Talaash, MVCS, etc.

4

Tagging fingerprint data

The system would allow attaching fingerprints related to criminal and case to the already entered case details wherever available

to crime and criminal data 5

Global System

Government of Tamil Nadu

Positioning

This module would help in monitoring and locating the location of patrol cars and police officers using GPS technology.

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Knowledge Base Suite 6

Media Module

Monitoring

7

Police Intranet Website

System would make facilitate generation of reports from media news releases based on defined keywords: The system should facilitate capture of information from various newspapers and other media release based on keywords such as murder, dacoity from editions of various districts in various newspapers and prepare a daily report based on the same. Development of a Police Intranet Website containing department specific content including sharing of data on missing persons, officials' transfers, etc. System would facilitate development and maintenance of an intranet website: This would facilitate ing of important documents including Police Standing Order, staff manuals, important GOs, important transfers, details of sensitive cases which would be scrolled on the web home page. The home page would be reached on authentication of officers’ . Depending on the rank of officer and location, the items that would be displayed on the homepage would differ. The locally important data would be flashed to a district SP vis-à-vis an IG sitting in the headquarters.

Communication Suite 8

Social Networking

Development of Interface between Police Website and Social Networking for

sharing of information such as

photos of traffic accidents, etc. 9

Mobile

Interface

and

Services

Development of mobile/SMS software for sending and receiving information by and to citizens

Law & Order Suite 10

Mass Event Monitoring

System would facilitate monitoring of resources during mass deployment: The system would allow provision to maintain the details of resources, their home base, vehicle details, details including mobile number, place they are deputized to work and so on.

This would enable

tracking of the resources as and when needed. 11

CCTV Cameras

Develop systems which will link up with CAS State database for storing images captured in CCTV cameras installed in critical places and images captured during monitoring of large public gatherings

Traffic Suite

Government of Tamil Nadu

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RTO Database Access

Develop interface to access data maintained by RTO in databases such as Vaahan and Sarathy. System would aid traffic police personnel in crime prevention: The system would traffic personnel by providing a GPRS based interface to access Transport Database(s)

13

Spot Fine Issue

Ascertaining ownership of vehicle and issue spot fines for traffic violations. There would be a facility to issue spot fine receipts through a hand-held device which would also enable GPRS based access to Transport database(s).

Constable Suite 14

Beats System

Management

System would aid in noting down beat activities from spot: The System would allow transfer of beat tickets to handheld terminals. An application would be residing on the terminal on which completed beat activities can be updated by police personnel and this data should be synchronized with station database at the end of beat duty. System would provide a mobile interface of functions such as beat tickets so that it can be accessed by Police Personnel from the field. System would have ability to store data fields of voice, video and images: The Handheld device would be used to take in details in the form of audio, video or images. The System’s database should be designed to have these fields as part of the database structure.

15

Prisoner Escort Module

This would present activities to be done by each escort taking prisoner for court hearing including which route to take and where to stay overnight if journey is long and so on.

16

Explosives Check

System would provide interface for entering and storing details of explosives maintained at various shops in a subdistrict. This would be checked periodically by higher officers.

17

Develop

Interface

to

System would provide interface to access port e-seva

access port e-seva

module and automate the role of police department in

module

police verification and report submission

Note: Detailed Functional Requirement Specifications are attached as Annexure XII to this RFP

SI will be required to customize the CAS (State) as received from NIC and shall also be responsible for developing/ deploying other additional Modules meeting the functional requirements mentioned in the Government of Tamil Nadu

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Functional Requirement Specifications attached as Annexure-XII to this document and other integration requirements. SI will be required to develop the following suites modules and functionality in each suite as mentioned above:

 Knowledge Base Suite  Constable Suite  Communication Suite  Traffic Suite  Law & Order Suite The detailed functional requirements specifications of the above mentioned modules and services are mentioned in Annexure XII.

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6.2.2 Solution & Technology Architecture National Crime Record Bureau, Ministry of Home Affairs, Government of India is the driving group behind the development of Core Application Software at the Central level, therefore Solution and Technology Architecture has been defined centrally by this group. However, a detailed TO BE state for the ICT Hardware and solution & technology architecture has been developed for Tamil Nadu Police with a focus on how the solution will enable the Tamil Nadu Police to provide a consolidated suite of applications that can seamlessly interface with external sources such as other States, Centre, and other external agencies. CCTNS is deployed on a centralized architecture wherein application would be deployed at the State Data Center and various offices of Police Department will connect to the system through MPLS VPN Connectivity Option suggested centrally. The overall technology solution would be based upon most relevant and suitable architecture standards including standards for Service Oriented Architecture (SOA), XML services & necessary protocols for internet applications, Data Center standards etc. Deployment Architecture The proposed overall solution framework for the Department is presented in this section depicting the overall ‘Big Picture’ of the key target areas of IT initiatives and their inter-relationships. This blue print would be used as a communication tool that provides a snapshot of the overall goal/ direction to be taken up for implementation of CCTNS project to which all the stakeholders could relate to, without getting into the complex details of the internal workings of each of these initiatives. All the modules depicted in the overall solution framework and explained in detail as part of the Functional Requirement Specification – provides the overall goal of the Department, including the adoption of core applications modeled under the CCTNS scheme. It is required that all the additional modules to be developed by SI should be compliant to DIT, GoI standards and guidelines for open standards. This would enable ease of interoperability and also be significantly more economical for the Tamil Nadu Police. It is recommended that SI will opt for Service Oriented Architecture (SOA) for implementing CCTNS application modules. The SI shall choose the technology such that:

 It can help businesses (Police functions) respond more quickly and cost-effectively to changing market conditions.

 It shall promote reuse at the macro (service) level rather than micro (classes) level. It can also simplify interconnection to - and usage of - existing IT (legacy) assets.

 It shall also the principles of good design: Granularity, interoperability and modularity.  The issues related to performance, manageability, and scalability shall be well addressed and system shall provide a more manageable system and less contention for resources. The overall Solution Blue-print of Tamil Nadu CCTNS is depicted in the figure below:

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s The s of the application will cut across the hierarchy of the department and would also include special unit offices. The type of communication shared between the basic unit, viz., police station and the higher offices including DPO, Range Office and Zonal office would be periodic reviews and abstracts depicting progress of cases and other activities at the specific police station. Similarly, such reports for entire district would be prepared by the DCRBx/CCRBx and sent to SCRB or Headquarters for their review. For special units such as Intelligence, CAARUS could be provided to the individual unit offices and HQs. The software can be used to enter details of crime cases ed at Q-branch, updation of case status, etc. Core Function Business Application Layer The application would have a core function business application layer which would include the basic services and functions provided by the CAS (State) application. Function Business Application Layer The function business application layer would include the management and other level services. BPR Component Business Layer

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BPR component business layer would include the additional components that would be suggested as part of process re-engineering which would be loaded in top of state specific CAARUS up-scaled application. Database For the purpose of easier understanding the databases have further been divided into the important databases. The databases including Missing Persons, Unclaimed Property, FIR/CSR, PCR Call and Prosecution which would enable the department to provide the core and BPR services in a much more efficient manner to the various stakeholders. Security Components CAS (State) is based on centralized architecture. The various s of the application will be given a role based access. The s would be able to to the application using the ID and assigned to them. As this is a web based application the would not be authenticated on the s’ system but would be authenticated at the central location. This access would be governed by the group policy as decided by the department. Therefore the s at a particular level of hierarchy would get similar screens. The policy would be istered at the centralized location by the of the application. This role based access would give the s the screens based on their roles. The application would maintain activity logs and audit trail of each . The logs would enable senior officers to find out unauthorized changes to the complaints/FIR. Senior Officer would also be able to see the entries made by his/her juniors to guide them on the course to be taken for a particular investigation etc. The functional architecture of the proposed system is illustrated in the figure below:

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6.3 Scope of Services during Implementation Phase The scope of the “bundled services” to be offered by the SI includes the following:

 Project planning and management  Configuration, Rolling out of CAS (State) and Extension (New Modules) of CAS (State), Enable Data Transfer to CAS (Centre). CAS (State) will be developed for Tamil Nadu in Free and Open Source Solution (FOSS) Stack by National Informatics Centre (NIC) which would also provide services to the state police department in a manner similar to that of Software Development Agency (SDA) engaged by NCRB/MHA at the Centre. The SI is expected to bid with FOSS stack in the response to this RFP. SI shall procure all the necessary underlying solution components required to deploy the CAS (State) solution for the State.

 Site preparation at the Client site locations (Police Stations, AC Range Offices, Higher Offices of Commissionerates (ADC,DC,JC,ACOP Offices), Commissionerates, District Police Offices, ADSP Offices, Range offices, Zones, SCRB, SDPOs, State Forensic Science Lab, State Fingerprint Bureau, State Police Control Room, District Police Control Room, District HQ and State HQ) and Data Center.

 Site preparation at the Additional Client site locations (Special Unit Police Stations, Special Unit Police Station HQ, Special Unit Non Police Station Offices, Special Unit Police Station HQ, Outposts, Intelligence Unit Offices, Intelligence HQ, District Forensic Science Lab, District Single Digit Fingerprint Bureau and Prisons).

 IT Infrastructure at the Client site locations (Police Stations, AC Range Offices, Higher Offices of Commissionerates (ADC,DC,JC,ACOP Offices), Commissionerates, District Police Offices, ADSP Offices, Range offices, Zones, SCRB, SDPOs, State Forensic Science Lab, State Fingerprint Bureau, State Police Control Room, District Police Control Room, District HQ and State HQ).

 IT Infrastructure at the Additional Client site locations (Special Unit Police Stations, Special Unit Police Station HQ, Special Unit Non Police Station Offices, Special Unit Police Station HQ, Outposts, Intelligence Unit Offices, Intelligence HQ, District Forensic Science Lab, District Single Digit Fingerprint Bureau and Prisons).

 IT infrastructure at the Data Center and Disaster Recovery Center including the necessary hardware, software and other networking components.

 Data migration and Digitization of Historical Data including digitization of data for Special Unit Offices

 Migration of data from CIPA and CCIS to CAS (State)  Capacity building  Handholding  to 3rd party acceptance testing, audit and certification  National Service Delivery Gateway (NSDG)/ State Service Delivery Gateway (SSDG): The System Integrator at the state level shall as a Service Provider with the NSDG Or SSDGs on behalf of the respective State Government and provide CCTNS based Government of Tamil Nadu

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services.Initially if NSDG/SSDG services are not available the CCTNS application shall access servicesthrough the existing broadband networks and SDA shall develop APIs for the required departments during CAS development to enable interoperability and interconnectivity for its eventual integration with NSDG/SSDG. C‐DAC as Gateway Service Provider of NSDG/SSDG shall provide connectors/Adapters and guidelines for hosting services through NSDG/SSDG after the SI as a Service Provider on behalf of the Tamil Nadu Government. In implementing the above, the SI shall strictly adhere to the standards set by the MHA, NCRB, and State. The project will be managed out of State Nodal Officer’s office in State HQ. At all points in the execution of the project, key senior resources including the project manager must be based at State Nodal Officer’s office in State HQ.

6.3.1 Project Planning and Management This project is a geographically spread initiative involving multiple stakeholders. Its implementation is complex and though its ultimate success depends on all the stakeholders; the role of SI is key and hence SI is required to design and implement a comprehensive and effective project management methodology together with efficient & reliable tools. To have an effective project management system in place, it is necessary for the SI to use a Project Management Information System (PMIS). The SI shall address at the minimum the following using PMIS: a. Create an organized set of activities for the project b. Establish and measure resource assignments and responsibilities c. Construct a project plan schedule including milestones d. Measure project deadlines, budget figures, and performance objectives e. Communicate the project plan to stakeholders with meaningful reports f. Provide facility for detecting problems and inconsistencies in the plan g. During the project implementation the SI shall report to the State Nodal Officer, on following items: (i) Results accomplished during the period; (ii) Cumulative deviations to date from schedule of progress on milestones as specified in this RFP read with the agreed and finalized Project Plan; (iii) Corrective actions to be taken to return to planned schedule of progress; (iv) Proposed revision to planned schedule provided such revision is necessitated by reasons beyond the control of the SI; (v) Other issues and outstanding problems, and actions proposed to be taken; h. Progress reports on a fortnightly basis i. Interventions which the SI expects to be made by the State Nodal Officer and/or actions to be taken by the State Nodal Officer before the next reporting period; Government of Tamil Nadu

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j. Project quality assurance reports k. As part of the project management activities, the SI shall also undertake: i. Issue Management to identify and track the issues that need attention and resolution from Tamil Nadu Police. ii. Scope Management to manage the scope and changes through a formal management and approval process iii. Risk Management to identify and manage the risks that can hinder the project progress The Project plan prepared by the SI would be reviewed by the Governance Structure in the State and approved by the Committee on the advice of the State Mission Team and State Project Management Unit. The SI would update and maintain the Project Plan throughout the duration of the engagement. All changes are to be reviewed and approved by the CAS Core Group. Requirements Traceability Matrix The SI would ensure that developed solution is fully compliant with the requirements and specifications provided in the RFP such as functional, non-functional and technical requirements. For ensuring this, the SI shall prepare a Requirements Traceability Matrix on the basis of Functional Requirements Specifications (FRS), Non Functional Requirements Specification, and Technical Requirements provided by State (updated, expanded and fine-tuned by the SI as necessary) and the System Requirements Specifications (SRS) prepared by the SI. This matrix would keep track of the requirements and trace their compliance through different stages of the project including software design, coding, unit testing and acceptance testing. The Requirements Traceability Matrix would be a live document throughout the project, with the SI team updating the matrix at every stage to reflect the meeting of each specification at every stage. Through the duration of the project, the State Mission Team will periodically review the Traceability Matrix. State Governance Structure would provide the final approval on the advice of the State Mission Team and SPMU once they are satisfied that all requirements are met. Project Documentation The SI shall create and maintain all project documents that would be ed on to State as deliverables as per the agreed project timelines. The documents created by the SI will be reviewed and approved by the Governance Structure Setup in the State. State Mission Team would also approve any changes required to these documents during the course of the project. State will finally sign-off on the documents on the recommendation of State Mission Team / SPMU. Project documents include but are not limited to the following:

 Detailed Project Plan  Updated/vetted FRS  SRS document  SDD document Government of Tamil Nadu

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o

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HLD documents (including but not limited to)  Application architecture documents  ER diagrams and other data modeling documents  Logical and physical database design  Data dictionary and data definitions  Application component design including component deployment views, control flows, etc. LLD documents (including but not limited to)  Application flows and logic including pseudo code  GUI design (screen design, navigation, etc.)

 All Test Plans  Requirements Traceability Matrix  Change Management and Capacity Building Plans  SLA and Performance Monitoring Plan  Training and Knowledge Transfer Plans  Issue Logs  Source Code document and Troubleshooting documents The SI shall prepare the SDD Document in accordance with the ANSI/IEEE Std 1016-1987 Recommended Practice for Software Design Description. The SI shall submit a list of deliverables that they would submit based on the methodology they propose. The SI shall prepare the formats/templates for each of the deliverables upfront based upon industry standards and the same will be approved by State prior to its use for deliverables. All project documents are to be kept up-to-date during the course of the project. The SI shall maintain a log of the internal review of all the deliverables submitted. The logs shall be submitted to State Nodal Officer on request. All project documentation shall conform to the highest standards of software engineering documentation. Procure, Commission and maintain Project Management, Configuration Management and Issue Tracker Tools at State HQ / SCRB Project Management Tool: The SI shall keep the project plan and all related artefacts up-to-date during the course of the project. In order to help with the project management, the SI shall use a suitable standard, proven off-the-shelf project management tool (preferably with unrestricted redistribution licenses). The SI shall install the project management software at State’s premises right at the beginning of the project. The tool shall provide the dashboard view of the progress on project milestones by the Nodal Officer and other Supervisory Officers of CCTNS. Configuration Management Tool: The SI shall keep all project documents up-to-date during the course of the project. In order to help with the version/configuration management for all documents (including Government of Tamil Nadu

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source code and all other project artefacts), the SI shall use a suitable standard, proven off-the-shelf configuration management tool (preferably with unrestricted redistribution licenses). The SI shall install the configuration management software at State’s premises right at the beginning of the project. Issue Tracker: The SI shall employ a suitable and proven tool for tracking issues (preferably with unrestricted redistribution licenses) through the execution of the project. The SI shall install the Issue Tracking System at State’s premises to enable State’s s to access and use the same. The SI shall procure and commission the required infrastructure (software, servers) for Project Management Tool, Configuration Management Tool and Issue Tracker tool and maintain the same through the duration of the project. These tools along with the servers on which they are deployed will become property of the State and will be used by State even beyond the contract period. The SI would setup an online repository on PMIS / Configuration Management Tool for providing centralized access to all project documents including manuals and other materials. The online repository would be maintained by the SI through the engagement period. The SI should ensure that the repository is built on appropriate security features such as role- and necessity-based access to documents.

6.3.2 Configuration, Customization, and Extension (New Modules) of CAS (State) System Study, Design, Application Development and Integration The SI shall carry out a detailed systems study to refine the Functional Requirements Specifications provided as Annexure to this RFP and formulate the System Requirements Specifications (SRS) incorporating the standards and functional specifications provided by the NCRB and the state-specific requirements. The SI shall also study CAS (State) and CAS (Center) being developed at NIC and NCRB respectively during the system study phase. The SRS preparation shall take into the BPR recommendations suggested by the NCRB / State. The SI should also prepare a detailed document on the implementation of CAS (State) with respect to configuration and rolling-out of CAS (State) and extension of new modules as per the requirement of state. 1. Conduct of System Study at the locations earmarked for Pilot Phase. The locations are mentioned in Implementation Plan in Annexure-XI. 2. Preparation of System Requirements Specifications (SRS) for additional functionalities and different integration points with CAS (Center), CAS (State) and External agencies. 3. Preparation of CAS (State) implementation document with respect to Configuration, rolling out and extension of new modules as per the requirement of state. 4. Preparation of the Solution Design 5. Solution Development and/or Configuration and/or Extension as required 6. Development of reports 7. Formulation of test plans and test cases for additional functionalities and different integrations with external agencies including CAS (Center) 8. Testing of the configured solution (CAS) and additional functionalities. Enhancements of functions / additions of new modules / services to CAS-State as per state specific Government of Tamil Nadu

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requirements / integration requirements to various interfaces / SSDGs shall also be incorporated in the SRS and shall form the scope of work for the SI. Creation of Test Plans: Once the SRS is approved and design is started, the SI would prepare all necessary Test Plans (including test cases), i.e., plans for Unit Testing, Integration and System Testing and Acceptance Testing. Test cases for UAT would be developed in collaboration with domain experts identified at state headquarters. The Test Plans also include planning for the testing any integration with MOB Software, Case Monitoring System, 3rd party COTS solutions, CAS (Center), any external agencies. The Test Plans should also specify any assistance required from State and should be followed upon by the SI. The SI should have the Test Plans reviewed and approved by the State Mission Team/SPMU. The State headquarters will sign off on the test plans on the advice of State Mission Team/SPMU. High Level Design (HLD): Once the SRS is approved, the SI would complete the HLD and all HLD documents of the additional functionalities, integration with CAS Center and external agencies upon the approved SRS. The SI would prepare the HLD and have it reviewed and approved by the State mission team/SPMU. The State will sign off on the HLD documents on the advice of State Mission Team/ SPMU. Detailed (Low Level) Design (LLD): The LLD would interpret the approved HLD to help application development and would include detailed service descriptions and specifications, application logic (including “pseudo code”) and UI design (screen design and navigation). The preparation of test cases will also be completed during this stage. The SI would have the design documents reviewed and approved by the State Mission Team/SPMU. State headquarters/Nodal officer will sign off on the LLD documents upon the advice of State Mission Team/SPMU. Application Development and Unit Testing: The SI would develop the application in accordance with the approved requirements specifications and design specifications and according to the approved Project Plan; and carry out the Unit Testing of the application in accordance with the approved test plans. The SI shall utilize the local language available in CAS (State) and prepare necessary configuration files for both CAS and additional functionalities/modules developed as part of CAS. The SI would also implement the changes proposed in the Change/Reference document to Core Application Software and carry out a thorough regression testing including running some of the previously executed scripts for the functionality from the traceability matrix provided by NCRB/State. The SI shall also develop a Data Migration Utility/application for the additional functionalities with all the formats and tools to load the data into the state databases. This will migrate data from legacy systems of the new modules to the CAS databases. This would be in addition to Migration utility developed by NIC for migration of data as mandated by MHA requirements. The acceptance testing and fine-tuning of the application would be at State Headquarters premises. Also, the key senior resources would continue to be based onsite at State Headquarter premises.

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Configuration of CAS (State): The SI shall configure CAS (State) to the requirements of the State that include but not limited to: 1. Configuring s 2. Configuring Police Stations / Higher Offices The collection and validation of the data required for the configuration of the CAS (State) shall be the responsibility of the SI. Setup of Technical Environment at State Headquarters: The SI shall procure, setup and maintain the required software and the infrastructure for systems testing, functional testing and Acceptance Testing; and training activities within State Headquarter premises; and for any other activities that may be carried out of State Headquarter premises such as issue management (Issue Tracker), document repository (configuration management tool), etc. Regression, Integration, System and Functional Testing: After successful unit testing of all components, the SI would conduct full-fledged integration testing, system testing and functional testing in accordance with the approved Test Plans for the configured/customized CAS (State), additional functionalities and also integration with CAS (Center) and external agencies. This would include exhaustive testing including functional testing, performance testing (including load and stress), scalability testing and security testing. Functional testing will be led by the SI’s experts. A thorough regression testing should be conducted for those functionalities identified in Change/Reference document to provide a general assurance that no additional errors have cropped up in the process of addressing the customizations and/or Extensions. Customized CAS (State) Integrations with CAS (Center) and with any external agencies should be thoroughly tested. Making all necessary arrangements for testing including the preparation of test data, scripts if necessary and setup of test environment (across multiple platforms) shall be the responsibility of the SI. The SI along with State Mission Team/ SPMU should take the responsibility in coordinating with NCRB and other external agencies for a smooth integration. Test Reports: The SI shall create test reports from testing activities and submit to State Mission Team/SPMU for validation Test Data Preparation: The SI shall prepare the required test data and get it vetted by State Mission Team/SPMU. The test data shall be comprehensive and address all scenarios identified in the test cases. The SI should also prepare the test data for all required integrations including CAS (Center) and external agencies. Acceptance Testing (UAT): Test Plans for UAT would be prepared by the SI in collaboration with the State Mission Team /SPMU domain experts. The SI will plan all aspects of UAT (including the preparation of test data) and obtain required assistance from State Headquarters to ensure its success. State Mission Team/SPMU will assemble representatives from different groups based on inputs Government of Tamil Nadu

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from the SI and would facilitate UAT. The SI would make the necessary changes to the application to ensure that CAS successfully goes through UAT. It is mandatory for SI to incorporate/consider test cases as part of UAT test cases for those customized and/or extensions and/or configured functionalities identified from traceability matrix provided by NCRB / State.

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6.4 Infrastructure at the District Training Centers District Training Centres have been set up in each of the District Headquarters by SCRB through provision of the necessary infrastructure required to provide training to the identified district personnel. Similarly, training infrastructure has been provided at SCRB Training Centre and 15 other Training institutions in the state including Police Recruit Schools, Police Computer Communications Centre, Police Training Headquarters and Police Academy. The details of infrastructure that have been provided in each of these training institutions are mentioned below: Infrastructure at Training Institutions in Tamil Nadu District Training Centre Item Desktop PCs MFP UPS (5 kVA) LCD Projector and Screen mounted Site Preparation (LAN) Air Conditioner Computer Table Computer Chair White Board 1.5 Tonne Split Air conditioner Broad band connectivity with 1 year rent (with rent free land line) without static IP Mike and amplifier with two speaker Plastic Chair Digicam (10 MP) External hard disk Vacuum Cleaner

Qty 11 1 1 1 1 1 10 11 1 1 1 1 15 1 1 1

SCRB Training Centre Item

Qty

Desktop PCs

10

Laptop

6

MFP

1

UPS (5 kVA)

1

LCD Projector and Screen mounted

1

Site Preparation (LAN)

1

Air Conditioner

1

Computer Table

10

Computer Table (Big)

1

Computer Chair

11

Book Shelves

1

White Board

1

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LCD 50 inch TV

1

Other State Training Institutes Item

Qty

Desktop computers

20

Laptop

1

High end Server

1

External hard Disk (500 GB)

1

Multifunction Printer

1

UPS (5 KVA)

2

LCD Projector and screen mounted

1

Air Conditioner (Split 2 ton)

1

Computer Table

21

Computer Table (Big)

1

Computer Chair

21

Book Shelves

1

Electronic Clock

1

Biometric Device

1

White Board

1

Site preparation (LAN)

1

6.5 Site Preparation at Police Stations and Higher Offices The SI is expected to prepare the client sites for setting up the necessary client site infrastructure. Site preparation at Police Stations & Higher Offices will include but not limited to: a) Provision of Local area network (LAN cables, LAN ports, etc.) b) Provision of computer furniture for Police Stations c) Ensure adequate power points in adequate numbers with proper electric-earthling d) Earthing and electric cabling as required at the site In addition to the above Supply and fixing of furniture like computer tables, chairs and other item shall be carried out to ensure successful site preparation and installation of CCTNS at every access location. Site Preparation shall cover all the activities necessary to enable the Police Station to setup the client side infrastructure and operate on CCTNS. The SI would have to do site preparation for the client site locations and additional locations, requirements of which are described in Annexure-XI

6.6 Infrastructure at the Client Side Locations The premises for offices will be provided by the department at respective locations. The list of Police Stations, Sub-divisions, and other locations where the infrastructure is required is provided under the Geographical Scope Section. SI shall procure the CCTNS infrastructure required at the locations statewide. Government of Tamil Nadu

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At each such location the following shall be carried out. 1. Supply of the hardware, software, networking equipments, UPS, inverter to the location as per the requirements 2. Redundant Network Connectivity - Ensuring last mile connectivity and testing. (At some locations SWAN may be available. SI shall ensure there is redundancy in the connection) 3. Installation, Testing and Commissioning of UPS, Inverter 4. Physical Installation of Desktops, Printer, Scanner, MFD, Switch- Connecting peripherals, devices, Plugging in 5. Operating System Installation and Configuration 6. Installation of Antivirus and other software if any 7. Configuring the security at the desktops, switch and broadband connection routers 8. Network and browser Configuration 9. Test accessibility and functionality of CCTNS application from the desktops 10. Ensuring all the systems required are supplied, installed, configured, tested and commissioned and declaring the site to be operational. 11. In addition to the above supply and fixing of furniture like computer tables, chairs and other items shall be carried out to ensure successful site preparation and installation of CCTNS at every location CCTNS application will be accessed and used at various access locations across the state like Police Stations, Sub Division office, District Office and other higher offices. The Bill of Materials for client site locations and additional locations are described in Annexure-III and IV respectively.

6.7 Network Connectivity for PS & Higher Offices The WAN connectivity for the CCTNS project will be provided by BSNL through MPLS VPN connectivity at select offices till district headquarters level and VPN on Broadband for rest of the offices beyond district. However, SI will be responsible for setting up and maintenance of LAN at the individual offices. The SI shall provide the connectivity to the Police Stations / Higher Offices in coordination with BSNL. Guidelines on Network architecture and details provided by BSNL with respect to connectivity are provided in Annexure-VII. The scope of network connectivity and the technical bill of materials are provided in Annexure-VII and VIII respectively.

6.8 IT Infrastructure at the Data center and Disaster Recovery Center The SI shall provide system integration services to procure and commission the required software and infrastructure at the State Data Centre and Disaster Recovery Centre, deploy the configured and Government of Tamil Nadu

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customized CAS (State), additional modules developed, and integrate with CAS (Centre) and any External Agencies as provided in the functional scope. The SI shall be completely responsible for the sourcing, installation, commissioning, testing and certification of the necessary software licenses and infrastructure required to deploy the Solution at the State Data Centre and at the Disaster Recovery Centre (DRC). CAS (State) will be developed in FOSS stack by NIC. NIC is also expected to develop interface to enable data transfer between CAS State and CAS Centre. SI shall procure all the necessary underlying solution components required to deploy the CAS (State) solution for the State. Tamil Nadu State Data Centre would be the premises for the Primary Data Centre (DC) which would host the solution. The corresponding Disaster Recovery Centre (DRC) would be positioned at Kerala SDC, Trivandrum. The SI would work with BSNL to provide connectivity between the DC and DRC and also provide connectivity from DC to NCRB Data Centre. The SI is responsible for sizing the hardware to the scalability and performance requirements of the solution. The SI shall ensure that the servers and storage are sized adequately and redundancy is built into the architecture that is required to meet the service levels mentioned in the RFP. The SI shall be responsible for the sizing of necessary hardware and determining the specifications of the same in order to meet the requirements of State. SI shall provide a Bill of Material that specifies all the hardware, software and any additional networking components of solution for the State Data Centre and DRC, in detail so as to facilitate sizing of common Data Centre and DRC infrastructure such as Racks, Power and Cooling, Bandwidth among other components. The common DC and DRC infrastructure shall be provided by State. SI shall ensure that effective Remote Management features exist in solution so that issues can be addressed by the SI in a timely and effective manner; and frequent visits to Data Centre /DRC can be avoided. After commissioning and testing of the entire system at State Data Center / DRC, the SI shall the State in getting the system certified by a 3rd party agency identified by State. The following common data Centre services will be available to the SI through the Data Centre Operator / Data Centre Service Provider (DCO): 1. Power and Cooling 2. UPS, Inverter Back-up 3. Common Firewall 4. Fire prevention 5. Physical security & Surveillance 6. Network Operation Centre 7. Data Centre Physical Maintenance and Government of Tamil Nadu

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The SI is responsible for the below at the Data Centre / DRC: 1. Racks 2. Servers (Web, Application, Database, Backup, Antivirus, EMS, etc.) 3. Enterprise Management System (EMS) Licenses 4. Licenses for Compliance Management, Web Access Management, Privileges s Management for Server Access Control 5. Antivirus Software 6. SAN Storage 7. Tape Library 8. Separate VPN for CCTNS Servers 9. All necessary software components including but not limited to Operating System, Backup Software, and SAN Storage Management Software 10. IT Management of CCTNS Servers SI shall procure licenses for the EMS tool that monitors / manages the entire enterprise wide application, infrastructure and network related components. The SI shall also deploy a backup software to periodically backup all data and software. The indicative specifications for the Web Server, Application Server, Database Server and Networking components are provided in Annexure-VII.

6.9

Data Digitization & Data Migration

Data Migration Migrating the data from the other systems/manual operations to the new system will include identification of data migration requirements, collection and migration of data, collection and migration of master data, closing or migration of open transactions, collection and migration of documentary information, and migration of data from the legacy systems. The SI shall perform the data digitization & migration from manual and/or the existing systems to the new system. The Data digitization & migration to be performed by the SI shall be preceded by an appropriate data migration need assessment including data quality assessment. The Data migration strategy and methodology shall be prepared by SI and approved by State. In case these have already been prepared by the SPMC, the SI can take the SPMC’s documents as inputs and add / modify as necessary. Though State is required to provide formal approval for the Data Migration Strategy, it is the ultimate responsibility of SI to ensure that all the data sets which are required for operationalization of the agreed requirements are digitized or migrated. Any corrections identified by SCRB, Tamil Nadu, during Data Quality Assessment and Review, in the data digitized/ migrated by SI, shall be addressed by SI at no additional cost to Tamil Nadu Police. So far as the legacy data is concerned, they are either available as structured data in the IT systems that are Government of Tamil Nadu

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currently used by Tamil Nadu Police for related work or in the form of paper documents (Cases Documents and Police Station s). Almost all of such data items relevant for a Police Station are maintained at the same Police Station. Data Migration Requirements i. Since there could be structural differences in the data as stored currently from the new system there should be a mapping done between the source and target data models that should be approved by the Nodal Officer, CCTNS ii. Carry out the migration of legacy electronic data iii. Carry out the migration of the data available in the existing s, reports, case files, etc.(Physical Copies) iv. Scan images and pictures within the case file in color and store them in the digital format. v. Provide checklists from the migrated data to State Nodal Officer for verification, including number of records, validations (where possible), other controls / hash totals. Highlight errors, abnormalities and deviations. vi. Incorporate corrections for the errors discovered during verification process, as proposed vii. Get final sign off from State Nodal Officer/ Empowered Committee for migrated / digitized data viii. At the end of migration, all the data for old cases and s must be available in the new system Scope of Data Migration: The state requirements for data migration can be classified into 2 types: a. Migrate Legacy data from legacy State Specific Applications to CAS( State) database using the Migration Tool to be provided by NIC b. Transfer data from CAS (State) database to CAS (Centre) in the prescribed format using the Migration Tool to be provided by NIC Recommended Methodology of Data Migration: Data migration methodology will comprise the following steps, explained as below. However this is just a guideline for data migration effort and the SI will be required to devise his own detailed methodology and get it approved by State Nodal Officer. 1. Analysis Analysis of the legacy data and its creation, conversion, migration and transfer to the proposed new data base schema will be started during the scoping phase and shall take a parallel path during the design and development phase of the application. It will cover the following steps: a. Analyze the existing procedures, policies, formats of data in lieu of the new proposed system to understand the amount of the data and the applicability in CCTNS b. Write a specification to create, transfer and migrate the data set c. Document all exceptions, complex scenarios of the data d. This phase will generate the specification for Data Take–On routines

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2. Transformation Transformation phase can be commenced after integration testing phase. It will entail the following steps: a. Identify the fields, columns to be added/deleted from the existing system b. Identify the default values to be populated for all ‘not null’ columns c. Develop routines to create (Entry if any by data entry operators), migrate, convert the data from hard copies, old database (if any), computer records to the new database d. Develop test programs to check the migrated data from old database to the new database e. Test the migration programs using the snapshot of the production data f. Tune the migration programs & iterate the Test cycle g. Validate migrated data using the application by running all the test cases h. Test the success of the data take-on by doing system test 3. Data Take–On Take–On phase will be initiated when the proposed solution is ready to be deployed. It will entail the following steps: a. Schedule data transfer of the computerized data that has been newly created by the data entry operators based on the hard copy records. b. Schedule data transfer of the existing digital data in the proposed new format c. Migrate the data from an old system (legacy) to the envisaged database d. Test on the staging servers after the data take-on with testing routines e. Migrate from staging servers to production servers f. Deploy and rollout the system as per the project plan Additional Guidelines for Data Migration 1. SI shall migrate/convert/digitize the data at the implementation sites of State. 2. SI shall formulate the “Data Migration Strategy document” which will also include internal quality assurance mechanism. This will be reviewed and signed–off by State prior to commencement of data migration. 3. SI shall incorporate all comments and suggestions of State in the Data Migration Strategy and process documents before obtaining sign–off from State. 4. SI shall perform mock data migration tests to validate the conversion programs. 5. SI shall ensure complete data cleaning and validation for all data migrated from the legacy systems to the new application. 6. SI shall validate the data before ing the same to the production environment. 7. SI shall generate appropriate control reports before and after migration to ensure accuracy and completeness of the data. 8. SI shall convey to State in advance all the mandatory data fields required for functioning of the proposed solution and which are not available in the legacy systems and are required to be obtained by State. 9. In the event State is unable to obtain all the mandatory fields as conveyed by SI, SI shall suggest the most suitable workaround to State. SI shall document the suggested Government of Tamil Nadu

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workaround and sign-off will be obtained from State for the suggested workaround. 10. SI shall develop data entry programs / applications that may be required for the purpose of data migration in order to capture data available with / obtained by State in non – electronic format. 11. SI shall conduct the acceptance testing and the completeness and accuracy of the data migrated from the legacy systems to the proposed solution. 12. State may, at its will, the test results provided by SI. Data Digitization In addition to the data migration SI would also digitize the historical data (covering the last 10 years). The historical data to be digitized would include crime (case/incident) data, criminals’ data, the data from the 7 IIFs and relevant historical information parameters/data used to generate s and reports. The unit of data digitization shall be one case file. Each case file shall consist of information pertaining to all 7 IIFs, information parameters relevant to generate specific s from that case file and information parameters relevant to generate specific reports from that particular case file. Scope of Data Digitization: The state requirements for digitization can be classified into 2 types: a. Digitization of Case Files: The following number of records pertaining to case files maintained at Police Stations across the state should be digitized S.No

s/Form Name

Number of Records

1

Number of Case Files(All types)

34,84,815

b.Digitization of s: The following s maintained at different offices should be digitized on a page basis. The mode of digitization could be data entry of scanning and the SI would have to digitize the specific records in the specified mode. The list of s to be digitized across offices is mentioned below: S.No 1

Office

s/Form Name

DPO/O/Chief Office/Special Units

Sanctioned strength Permanent Estt. Temporary Estt.

Number of Pages 10,000

Type Data Entry

2 3

Post Sanction G.O.s Personnel Data Service Book

10,000 10,00,00

Scanning Data Entry

4 5

M.T. Vehicle Sanction G.O.s and allotment order

12,000 15,000

Data Entry Scanning

6 7

Personal files Line Hut, Land / Building s Land / Building - Sanction G.O.s

2,50,000 10,000

Scanning Data Entry

10,000

Scanning

8

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Office

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s/Form Name

Number of Pages 10,000

Type

9

Govt. Property for Furniture, Equipments, Arms and Ammunitions

10 11 12

Long Rolls Recorded Disposals R.Dis / D.Dis only

25,00,000 25,00,000 10,000

Scanning Scanning Scanning

FIR Index Crime Abstract Part I Part II Part III Part IV

9,00,000

Data Entry Data Entry Data Entry Scanning Data Entry Data Entry Scanning Data Entry Scanning Scanning Scanning Scanning Scanning Data Entry Scanning Data entry Data entry Data entry Data entry Data entry Scanning

13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33

34

35

36

37

Government of Tamil Nadu

Police Stations

Part V

Circle Office

SDO/Range Office

SP Camp Office Records

General Conviction Station Information Circle Information Circle Map Government Property Information Govt. Property GCR [Grave Crime Report] Explosive Cracker Shop P.R. Correction Nos.1 to 4 to the distribution list of officers using the Civil Cipher System – 1981 Copy No.1457. Cryptographic Regulations, Part-IV-Miscellaneous Crypto Systems Vol.-I –Civil Cipher. Copy No.1739. Consolidated General instructions for the Civil Cipher System (CCS) Part-I For all sholders. Copy No.1641. Rules and instructions for the protection of the president When in Delhi and on tour 1977 – Copy No.231. State War Book (Tamil Nadu) Revised in 1996 PREFACE AND APPENDICES. Copy

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3,00,000 2,000 1,05,000 30,000 15,00,000 45,000 13,50,000 1,40,000 30,000 30,000 300 600 25,000 250 25,000 416 416 4,160

Data Entry

Scanning

Scanning

Scanning

Scanning

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38

39

40 41

42

43

44

45

46 47

48

49 Government of Tamil Nadu

Office

Crime & Criminal Tracking Network and Systems

s/Form Name No.70. Guidelines for personal security, Escort personnel and drivers, driving vehicles of persons with security Threats and Check lists for the Security arrangements for the Prime Minister and Chief Minister of Tamil Nadu. Copy No.29. Circular Memorandum in C.no. SCA 1 No.8430 Dated:13.08.1999 for VVIP Security – Booklet on Security arrangements to VVIPs/VIPs. Copy No.29. Tamil Nadu Railway Protection Scheme-2003. Copy No.40. Social Justice CID, Chennai – Manual for use in the Districts – Copy No.000011. Security Arrangements for protection of individuals (YELLOW BOOK) Copy No.1327. Rules and Instructions for the Protection of the Prime Minister When on Tour and Travel. Copy No.459. Circular Memorandum in C.no. C1 No. 5500/X/2006/C Dated:29.03.2006, AND OVERVIEW OF THE LEFT WING EXTREMISM – 2005. Copy No.58. Distribution List of Officers Using the Civil Cipher System – 2004. Copy No.525 Government Mobile phone Nokia – Model No.6610. CIVIL CIPHER SYSTEM – Introduction of Tamil Nadu State Keyword No.1/2007 of the Civil Cipher System from 1.6.2007. CIVIL CIPHER SYSTEM – Introduction of “Tamil Nadu State Keyword No.1/2008 of the Civil Cipher System from 01.06.2008. The Tamil Nadu Political who’s who – 2005.

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Number of Pages

Type

Scanning

Scanning

Scanning Scanning

Scanning

Scanning

Scanning

Scanning

Scanning Scanning

Scanning

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s/Form Name New Southern Railway Strike Scheme-2007 ( Copy No. 483) DIN series documents No.2 & 3 of WAR WATCHING STATIONS (COPY NO. 157 & 207) A Study of security arrangements for protection of individuals. (Copy No.734

50 51

52

Number of Pages

Type Scanning Scanning

Scanning

Note: SCRB reserves the right to consider in part or omit all the requirements mentioned under additional locations to be covered

6.10 Migration of Data from CIPA and CCIS to CAS (State) The SI is also responsible for migrating the Police Stations and Higher Offices currently operational on CIPA and CCIS to CAS (State) as part of the CCTNS implementation in the State. SI shall validate the data in the CIPA systems and migrate the data to CCTNS. In addition, the State may also decide to cover other applications currently being used under this data migration and integration effort if felt necessary. Detailed list of Police Stations running CIPA along with the data to be migrated is enclosed as Annexure-IX for the list of CIPA Police Stations

6.11 Capacity Building The following steps are postulated for identifying trainers for providing capacity building to the identified work force involving officials across all levels: Identification of Trainers (Internal) SCRB, Tamil Nadu shall identify qualified Trainers with relevant IT experience and training competency within each District Mission Team and State Mission Team who will be directly trained by the System Integrator and will be responsible for interfacing with the System Integrator for all the Capacity Building Initiatives. These Trainers will be responsible for implementing the Capacity Building interventions beyond the scope of the System Integrator. Identification of Trainers (Police Training Colleges) SCRB shall identify the Trainers within each of the Police Training Colleges in the State who will be directly trained by the System Integrator. These trainers will be responsible for including training on CCTNS within the training college curriculum and impart the training on CCTNS to the new recruits and current personnel (refresher training) at the Police Training Colleges. Identification of Trainees Based on the nature of their responsibilities and their requirements from CCTNS, police staff can be classified into the following categories for training purposes: Government of Tamil Nadu

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Group I: o

o

Crime & Criminal Tracking Network and Systems

Identify the key senior officers (ADGP, IG, DIG) responsible for Crime, Law and Order, who are directly impacted by the CCTNS with respect to receiving/analyzing the reports through CCTNS. Role-based training will be carried out for these officers at suitable location in the State Headquarters by the System Integrator



Group II: o Identify the key officers (IG, DIG, SP, D, A) in charge of a zone/range/district/sub-division who are directly impacted by the CCTNS with respect to reviewing the police station performance through CCTNS, reviewing the reports generated by the system, carrying out the required analysis using CCTNS and providing the necessary guidance to the officers at the cutting edge. o Role-based training will be carried out for these officers at suitable location in the State Headquarters and respective Districts/Commissionerates by the System Integrator



Group III: o Identify the key officers (SHO, SI) in the Police Stations and Higher Offices who will use CCTNS for police station management, filing the necessary investigation forms, and utilize the basic and advance search features of CCTNS to facilitate their investigation process. o In addition to the computer awareness training, role-based training will be carried out for these officers at District Training Centers in the respective Districts/ Commissionerates by the System Integrator o Refresher training can be carried out by the internal trainers subsequent to the System Integrator trainings



Group IV: o Identify at least 2-3 key officers/constables (Station Writers, Court Duty, Head Constables, Constables,) in each of the Police Stations and Higher Offices who will use CCTNS for capturing the data/investigation forms, generating the reports and

o o



utilize the basic and advance search features of CCTNS to service the general service requests and aid in investigation process. Role-based training will be carried out for the identified officers at District Training Centers in the respective Districts/Commissionerates by the System Integrator Refresher training, subsequent training to the remaining officers/constables in the Police Station and Higher Offices can be carried out by the internal trainers subsequent to the System Integrator trainings

Group V: o Identify 2 constables for each Sub-division/Circle Office that can provide the basic computer operation to the police stations within the Sub-division/Circle. o Technical training will be carried out for the identified constables at District Training Centers in the respective Districts/Commissionerates by the System Integrator

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The main challenges to be addressed effectively by the SI are the geographically dispersed trainee base, wide variability in education and computer proficiency and minimal availability of time. The SI holds the responsibility for creation of a detailed and effective training strategy, groups and classifications, training plan and guidelines, detailed training material, training program designed their delivery to the target groups. The SI holds the responsibility for creation of training material, deg the training programs and their delivery to the target group. The State SI shall be responsible for the following activities as part of the End and Train the Trainer Training: Develop Overall Training Plan SI shall be responsible for finalizing a detailed Training Plan for the program in consultation with SCRB, Tamil Nadu covering the training strategy, environment, training need analysis and role based training curriculum. SI shall own the overall Training plan working closely with the SCRB, Tamil Nadu Training team. SI shall coordinate overall training effort. Develop District-Wise Training Schedule and Curriculum SI shall develop and manage the District-Wise training schedule in consultation with SCRB, Tamil Nadu, aligned with the overall implementation roap of the project and coordinate the same with all parties involved. Training schedule shall be developed by solution and shall be optimized to reduce business impact and effective utilization of Training infrastructure and capacities. The training curriculum for the CCTNS training program should be organized by modules and these should be used to develop the training materials. The training curriculum outlines the mode of delivery, module structure and outline, duration and target audience. These sessions should be conducted such that the s of the application/modules are trained by the time the application “goes-live” in the District with possibly no more than a week’s gap between completion of training and going live of modules. Continuous reporting (MIS) and assessment should be an integral function of training. SI shall also identify the languages to be used by the end- for entering data and ensuring multi-language training to the end s as per requirement. Develop Training Material Based on their needs and the objectives of CCTNS, training programs could be organized under the following themes: 1. Role-based training on the CCTNS application – Basic and Advanced. This training should be in a role based, benchmarked and standardized format, multi-lingual and lead to learning completion and assessment. It should also allow for self-learning and retraining. Training would include mechanism for demonstration using audio/video/simulated/demo practice exercises and evaluation of trainees. 2. “Train the Trainer” programs, where of the police staff would be trained to enable them to conduct further training programs, thus helping build up scalability in the training program and also reducing the dependency on external vendors for training. 3. System training: a few of the police staff with high aptitude would be trained to act as system s and troubleshooters for CCTNS. Government of Tamil Nadu

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4. Customization of the Training Manuals, Manuals, Operational and Maintenance Manuals provided along with the CCTNS CAS Software 5. Design and development of the Training Manuals, Manuals, Operational and Maintenance Manuals for the modules developed at the State level. In cases where the training material may be made available by MHA/NCRB, it is the SI’s responsibility to ensure the relevance of the material to the State, customize if necessary and own up the delivery and effectiveness. SI shall ensure that the training content meets all the objectives of the training course. The material shall be developed in English and Tamil. SI shall also develop the training material for delivery through Computer Based Training, Instructor Led Training, Online Material/Help Manuals and Job Aids. SI shall provide detailed training material providing step-by-step approach in soft and hard copies to all police stations and offices for reference. Deliver Training to End s SI shall deliver training to the end s utilizing the infrastructure at the District Training Centers. Rolebased training for the Senior Officers will be carried out for at suitable location in the State Headquarters by the System Integrator. SI shall also impart simulated training on the actual CAS (State) with some real life like database. The SI should create case studies and simulation modules that would be as close to the real life scenario as possible. The objective of conducting such trainings would be to give first had view of benefits of using CAS system. Such specialized training should also be able to provide the participant a clear comparison between the old way of crime and criminal investigation against the post CCTNS scenario. This training needs to be conducted by the SI at the very end when all the other trainings are successfully completed. This training may seem similar to role play training mentioned in the section above however, in this simulated training, the SI would ensure that the IO’s are provided an environment that would be exactly similar at a Police Station post CAS (State) implementation. Most of the training would be an Instructor-Led Training (ILT) conducted by trained and qualified instructors in a classroom setting. To maintain consistency across CCTNS trainings, standard templates should be used for each component of a module. An ILT course will have the following components:



Course Presentation (PowerPoint)



Instruction Demonstration (CAS - Application training environnent)



Hands-on Exercices (CAS - Application training environnent)



Application Simulations: Miniature version of CAS Application with dummy data providing exposure to the IOs to a real life scenario post implementation of CAS



Job Aids (if required)

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Course Evaluations (Inquisition)

In addition to the ILT, for the modules that may be more appropriate to be conducted through a Computer Based Training (CBT), a CBT should be developed for them. CBT should involve training delivered through computers with self instructions, screenshots, simulated process walk- through and self assessment modules. Select set of police staff with high aptitude group and/or relevant prior training, are to be imparted with the training/skills to act as system s and also as troubleshooters with basic systems maintenance tasks including hardware and network. Deliver Training to Trainers (Internal and Trainers from the Training Colleges) SI shall help SCRB, Tamil Nadu in assessing and selecting the internal trainers as well as the trainers at training colleges who can conduct the end training subsequent to the training by the SI. SI shall coordinate the ‘Train the Trainer’ session for the identified trainers to ensure that they have the capability to deliver efficient training. In addition to the training delivered to the end-s, the trainers should also be trained on effectively facilitate and deliver training to end s. Also, it is advisable to always run pilots for any training program before deployment. This training will hence serve as the pilot and as a training session for trainers as well. In addition the end- training sessions, ToT training will consist of three segments: 1. The first segment will be set of workshops covering effective presentation skills and coaching techniques and discussing the benefits and structure of the trainer model. 2. The second segment will be the formal CCTNS training which will consist of all modules of CCTNS relevant for their role. 3. The third segment will be a teach-back session where trained trainers will present course content and receive regarding content, flow, and presentation techniques. This will also include a session where trainers can provide on the training materials, flow, comprehension level, and accuracy. Training Effectiveness Evaluation SI shall evaluate the effectiveness of all end s trainings using electronic or manual surveys. SI shall be responsible for analyzing the and arrange for conducting refresher training, wherever needed. State will periodically monitor the training effectiveness through the performance metrics and Service levels and the SI shall comply with the same. SI shall help the State with complete Change Management exercise needed to make this project a success. In fact Change Management will have to subsume ‘training’ as a key enabler for change. Following outlines the responsibilities of SI with respect to deg and implementation of change management plan for the Project. Change management Government of Tamil Nadu

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Stakeholder groups can be categorized into below categories, based on their influence and role in managing the change and making it successful:



Group I: Identify the key senior officers (ADGP, IG, DIG) responsible for Crime, Law and Order, who are directly impacted by the CCTNS with respect to receiving/analyzing the reports through CCTNS.



Group II: Identify a few of the key officers (IG, DIG, D, A, SP) in charge of a zone/range/district/sub-division who are directly impacted by the CCTNS with respect to reviewing the police station performance through CCTNS, reviewing the reports generated by the system, carrying out the required analysis using CCTNS and providing the necessary guidance to the officers at the cutting edge.



Group III: Identify a few of the key officers (SHO, SI,…) in the Police Stations and Higher Offices who will use CCTNS for police station management, filing the necessary investigation forms, and utilize the basic and advance search features of CCTNS to facilitate their investigation process.



Group IV: Identify a few of the key officers/constables (Station Writers, Court Duty, Head Constables,etc.) in the Police Stations and Higher Offices who will use CCTNS for capturing the data/investigation forms, generating the reports and utilize the basic and advance search features of CCTNS to service the general service requests and aid in investigation process.

Communication and Awareness Communication & Awareness campaigns will be conducted throughout the duration of the implementation of the CCTNS project across the State at Project, Program level as well as for General awareness. SI shall work with the identified internal change agents (identified from the District and State Mission Teams) for all the Communication and Awareness Programs. SI shall utilize existing channels of communication and at the same time use innovative methods of communication for effectiveness. SI should ensure that the communication messages are consistent, continuous and easy to understand and wherever possible in Tamil using all available channels. SI shall align communication content, timing and delivery to the deployment phases/plan of each solution. S. No

1

Activities

Develop detailed communication plan

Details

 SI

shall prepare a detailed communication plan for the program in line with the implementation timelines of each solution

Frequency

Once

 SI

shall ensure that all the impacted audience is covered in the communication plan and the m ost appropriate mode of communication is being used to deliver the messages to the target audience

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2

Activities

Crime & Criminal Tracking Network and Systems

Details

Develop Communication Content

 SI shall be responsible for developing the content for communication material in English and Tamil.

 SI shall ensure that the communication is simple, continuous and consistent.

3

Deliver Communication Events

 Prior to implementing the plan, the SI shall obtain the necessary sign-offs from State on the Communication Strategy & plan and make necessary changes as recommended by State.

 SI shall determine who needs to approve communications prior to dissemination, who is responsible for distributing the message, and who is responsible for ensuring that those able for specific elements of the plan follow through on their responsibilities.

Frequency

Recurring Activity over the entire duration of the SI Recurring Activity (once a month) over the entire duration of the SI

 SI shall organize the communication events or interventions for the target audience. •

SI shall ensure consistency between messages delivered via different interventions, since the engagement of a key individual stakeholder or stakeholder group is an integrated effort, aiming at the same objective.

Change Management Workshops SI shall conduct Change Management workshops, build appreciation of change management and develop change leadership across the stakeholder groups. SI shall design the necessary content (reading material, presentations) in English and Tamil for the Change Management Workshops. SI shall conduct at least three Change Management Workshops (minimum of one-day) in the State Headquarters and at least one Change Management Workshop (minimum of one-day) all of the Districts (at the District Headquarters) covering at least 3 officers/constables (SHO, SI/HC, and Station Writer) from each police station in the district. The SI is required to conduct the Change Management Workshops for all the identified Police personnel in a phased manner in line with the overall implementation plan. These workshops shall be conducted at the locations provided by the State. The workshop content & material shall be designed with specific focus on the requirements of the personnel. SI shall conduct workshops for Government of Tamil Nadu

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each group of personnel in sync with the training plan and as part of the training module. SI is required to provide the necessary material for the workshops including presentations, training material etc in both soft and hard copy formats. SI shall also associate and train the identified internal change agents (identified from the District and State Mission Teams) during these workshops so that subsequent workshops can be conducted by the internal change agents. It is recommended that a change management team be formed to own, facilitate and execute change management intervention. The change management structure will consist of a two-tier governance structure, Viz., Top level governance structure – Steering committee and task force and Operational Team Change Management Organization

The Operational team would be entrusted with carrying our change management activities in the districts. The team would comprise of change management experts, to be identified and deployed by SI, District Mission Teams and Range DIG who would monitor the process and would be responsible for the change management implementation in the concerned districts. There would be a Change Management team of SI, one for each zone, which would be responsible for carrying out Change management activities in all districts under the zone. The Operational team structure is shown in the figure below:

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Change Management Operational Team

Top Level Governance Committee: The top-level governance structure shall comprise the steering committee and the task force: Steering Committee The strategic decision making will be carried out by the steering committee which will comprise the Secretary of State Home Department and DGP. Task Force The task force would be responsible for monitoring the work of the operational team and taking operational decisions as and when required. Operational Structure: The operational level decision making as well as execution of the change management initiative will be carried out by change management operational team which will comprise the change management specialist as the head. The change management specialist will monitor the committee and will supervise the work of communication lead and training lead.

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Roles and responsibilities The roles and responsibilities of the with respect to Change Management interventions implementation is described in the following table below: Roles & Responsibilities (Change Management Strategy) Committee name

Position name

Role and Responsibilities

Change Management Steering committee

CM Steering Committee Member

 Take strategic decisions related to the project from change management standpoint

 Take ownership of, manage, and implement the vision for change management

 Clarify expectations from the various change management phases. The expectations will include matters related to scope, time and deliverables

 Ensure that the project meets the goals and expectations of the MHA by reviewing the project milestones achieved on a periodic basis and suggesting necessary modifications and course corrections

 Influence and ensure that there is commitment from the key stakeholders (such as Courts, port Office) to the project

 Resolve any conflicts and issues that may arise during the implementation of the change management plan

 Identify the resources required for implementation of various change management interventions based on requests from the Task Force and Operational Team. Task Force

Task force

 Assist in execution of the vision for change management

 Regular monitoring of the progress of change management implementation

 Clarify expectations from the various change management phases. The expectations will include matters related to scope, time and deliverables

 Resolve any conflicts and issues that may arise Government of Tamil Nadu

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Committee name

Position name

Crime & Criminal Tracking Network and Systems

Role and Responsibilities during the implementation of the change management plan

 Report to Change Management Steering Committee about progress made regarding Change Management interventions

 Escalate those issues to Steering Committee that may require strategic decision making Change Management Operational Team

Change management specialist1

 Allocate resources to implement various change management interventions

 The change management specialist would identify the bottlenecks in the change management roll out and identify the ways and means to address the same

 Promote self-responsibility, agree on the project scope, objectives and success criteria with the change management team

 Clarify expectations from the various change management phases. The expectations will include matters related to scope, time and deliverables

 Manage the operational risks arising during the roll out of the change interventions.

 Undertake operational decisions related to the project from change management standpoint

 Report to Range DIG and Task Force periodically on progress made on change management interventions

 Review the work with respect to the change intervention, allocate responsibilities to the change agents, review the progress on a day to day basis

 Ensure that the facilitation and implementation of the change interventions for each stakeholder is carried out effectively within the planned time, resources, budget as per the plan

 Coordinate with communication and training leads to ensure dependencies across the Services/ phases are identified and tasks are 1

would be part of the System Integrator

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Position name

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Role and Responsibilities coordinated

 Prepare and send status progress reports to the Range DIG periodically highlighting the project progress, risks/ issues/ delays Implement the decisions taken by the steering committee and change management specialist

 Escalate difficulty in implementation of interventions to Range DIG Change management committee

Communication lead1

 Review the work programme with respect to the communication strategy and plan, allocate responsibilities to the communication agents and review the progress on a day to day basis

 Prepare and send status progress reports to the change management specialist periodically highlighting the project progress, risks/ issues/ delays

 Implement the decisions taken by the steering committee and change management specialist in coordination with district mission team

 Escalate difficulty in rolling out communication plan and periodic status updates to Change Management Specialist Change management committee

Training lead1

 Get buy in of all stakeholders to facilitate effective implementation of training plan

 Review the work project with respect to the training interventions, allocate responsibilities to the training agents and review the progress on a day to day basis

 Ensure that the facilitation and implementation of the training intervention for each stakeholder is carried out effectively within the planned time, resources, budget as per the plan

 Coordinate with communication and change leads to ensure dependencies across the Services/ phases are identified and tasks are coordinated;

 Prepare and send status progress reports to the change management specialist periodically highlighting the project progress, risks/ issues/ delays and interventions required Government of Tamil Nadu

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Position name

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Role and Responsibilities

 Implement the decisions taken by the steering committee and change management specialist

 Escalate difficulty in rolling out training plan and send periodic status updates to Change Management Specialist Change management team

Training agents1

 Execute the assigned tasks and assist the training lead in ensuring successful implementation of the training related intervention

 Facilitating implementation of all the training activities and reporting to the training lead

 Assist in development of training plan, training schedule and training course content

 Responsible for creation of training material either using in-house resources or outsourced ones

 Assist in selection of vendor, trainers etc and reviewing that the overall training related plan is adhered to

 Facilitate conducting training program, evaluating training effectiveness and creating knowledge repository

 Responsible for facilitating training interventions by working in collaboration with change and communication agents

 Prepare and send status progress reports to the training lead periodically Change management team

Communication agents1

 Execute the assigned tasks and assist the communication lead in ensuring successful implementation of the communication plan and strategy

 Facilitate implementation of all the communication interventions and reporting to the communication lead

 Assist in preparation of communication content, message design and other communication related activity

 Responsible for creation of all communication material either using in-house resources or outsourced ones Government of Tamil Nadu

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Role and Responsibilities

 Assist in selection of vendor if required and reviewing that the overall communication plan is adhered to

 Facilitate communication interventions by working in collaboration with training and change agents

 Prepare and send status progress reports to the communication lead periodically

6.12 Handholding The System Integrator will provide one qualified and trained person per police station for a period of six months to handhold the staff in the police station and ensure that the staffs in those police stations are able to use CCTNS on their own by the end of the handholding period. SI must provide the project team as per details and eligibility qualifications given in this RFP. Handholding and project would be required only after the successful commissioning of Core Application (CAS) State and the necessary infrastructure and completion of capacity building and change management initiatives in respective districts. Information of all Police locations regarding engagement of handholding personnel has been provided in Geographical scope in this RFP. Code of Conduct for Handholding personnel at Police Stations are as mentioned below:

 The person to be engaged by SI for Handholding should work as six days per week.  Handholding personnel should give 100% availability on all working days. The qualification required for handholding personnel is described in Vol II, Section 5.11 The scheduling and requirement for handholding personnel would be in line with the implementation phases of the project roll out as described in Section 6.1.1

6.13 Requirement on Adherence to Standards CCTNS system must be designed following open standards, to the extent feasible and in line with overall system requirements set out in this RFP, in order to provide for good inter-operability with multiple platforms and avoid any technology or technology provider lock-in. Compliance with Industry Standards In addition to above, the proposed solution has to be based on and compliant with industry standards (their latest versions as on date) wherever applicable. This will apply to all the aspects of solution including but not limited to design, development, security, installation, and testing. There are many standards that are indicated throughout this volume as well as summarized below. However the list Government of Tamil Nadu

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below is just for reference and is not to be treated as exhaustive. Portal development

W3C specifications

Information access/transfer protocols

SOAP, HTTP/HTTPS

Interoperability

Web Services, Open standards

Photograph

PNG (minimum resolution of 640 x 480 pixels)

Scanned documents

TIFF (Resolution of 600 X 600 dpi)

Biometric framework

BioAPI 2.0 (ISO/IEC 19784-1:2005) specification

Finger print scanning

IAFIS specifications

Digital signature

RSA standards

Document encryption

PKCS specifications

Information Security

CCTNS system to be ISO 27001 certified

Operational integrity & security management

CCTNS system to be ISO 17799 compliant

IT Infrastructure management

ITIL / EITM specifications

Service Management

ISO 20000 specifications

Project Documentation

IEEE/ISO specifications for documentation

The SI shall adhere to the standards published by the Department of Information Technology, Government of India.

6.14 to Acceptance Testing, Audit and Certification The primary goal of Acceptance Testing, Audit & Certification is to ensure that the system meets requirements, standards, and specifications as set out in this RFP and as needed to achieve the desired outcomes. The basic approach for this will be ensuring that the following are associated with clear and quantifiable metrics for ability: 1. 2. 3. 4. 5. 6.

Functional requirements Test cases and Requirements Mapping Infrastructure Compliance Review Availability of Services in the defined locations Performance and Scalability Security / Digital Signatures

7. Manageability and Interoperability 8. SLA Reporting System Government of Tamil Nadu

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9. Project Documentation 10. Data Quality Review As part of Acceptance testing, audit and certification, performed through a third party agency, State shall review all aspects of project development and implementation covering software, hardware and networking including the processes relating to the design of solution architecture, design of systems and sub-systems, coding, testing, business process description, documentation, version control, change management, security, service oriented architecture, performance in relation to defined requirements, interoperability, scalability, availability and compliance with all the technical and functional requirements of the RFP and the agreement. Here it is important to mention that there may be two agencies selected by State, one for audit & certification of security and control aspect of the system and the other for audit & certification of overall application software. State will establish appropriate processes for notifying the SI of any deviations from defined requirements at the earliest instance after noticing the same to enable the SI to take corrective action. Such an involvement of the Acceptance Testing & Certification agencies, nominated by State, will not, however, absolve the operator of the fundamental responsibility of deg, developing, installing, testing and commissioning the various components of the project to deliver the services in perfect conformity with the SLAs. Following discusses the acceptance criteria to be adopted for system as mentioned above: 1. Functional Requirements Review The system developed/customized by SI shall be reviewed and verified by the agency against the Functional Requirements signed-off between State and SI. Any gaps, identified as a severe or critical in nature, shall be addressed by SI immediately prior to Go-live of the system. One of the key inputs for this testing shall be the traceability matrix to be developed by the SI from system. Apart from Traceability Matrix, agency may develop its own testing plans for validation of compliance of system against the defined requirements. The acceptance testing with respect to the functional requirements shall be performed by both independent third party agency (external audit) as well as the select internal department s (i.e. Acceptance Testing). 2. Infrastructure Compliance Review As mentioned above, an independent third party agency (external audit) shall perform the Infrastructure Compliance Review to the conformity of the Infrastructure supplied by the SI against the requirements and specifications provided in the RFP and/or as proposed in the proposal submitted by SI. Compliance review shall not absolve SI from ensuring that proposed infrastructure meets the SLA requirements. The SI would provide the specifications of the hardware supplied which would be checked against the actual hardware supplied and hardware as described in the Bill of Materials in this volume of RFP.

3. Security Review The software developed/customized for system shall be audited by the agency from a security & controls Government of Tamil Nadu

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perspective. Such audit shall also include the IT infrastructure and network deployed for system. Following are the broad activities to be performed by the Agency as part of Security Review. The security review shall subject the system for the following activities: a. Audit of Network, Server and Application security mechanisms b. Assessment of authentication mechanism provided in the application /components/ modules c. Assessment of data encryption mechanisms implemented for the solution d. Assessment of data access privileges, retention periods and archival mechanisms e. Server and Application security features incorporated etc 4. Performance Performance is another key requirement for system and agency shall review the performance of the deployed solution against certain key parameters defined in SLA described in this RFP and/or agreement between State and SI. Such parameters include request-response time, work- flow processing time, concurrent sessions ed by the system, Time for recovery from failure, Disaster Recovery drill etc. The performance review also includes verification of scalability provisioned in the system for catering to the requirements of application volume growth in future. 5. Availability The system should be designed to remove all single point failures. Appropriate redundancy shall be built into all the critical components to provide the ability to recover from failures. The agency shall perform various tests including network, server, security, DC/DR fail-over tests to the availability of the services in case of component/location failures. The agency shall also the availability of services to all the s in the defined locations. 6. Manageability Review The agency shall the manageability of the system and its ing infrastructure deployed using the Enterprise Management System (EMS) Licenses procured by the SI. The manageability requirements such as remote monitoring, istration, configuration, inventory management, fault identification etc. shall have to be tested out. 7. SLA Reporting System SI shall procure Licenses for the Enterprise Management System (EMS) deployed at Tamil Nadu State Data Centre and shall develop any additional tools required to monitor the performance indicators listed under SLA prescribed in this RFP. The Acceptance Testing & Certification agency shall the accuracy and completeness of the information captured by the SLA monitoring system implemented by the SI and shall certify the same. The EMS deployed for system, based on SLAs, shall be configured to calculate the monthly transaction-based payout by State to SI. 8. Project Documentation The Agency shall review the project documents developed by SI including requirements, design, source code, installation, training and istration manuals, version control, etc. Any issues/gaps identified by

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the Agency, in any of the above areas, shall be addressed to the complete satisfaction of State. 9. Data Quality The Agency shall perform the Data Quality Assessment for the Data digitized/ migrated by SI to the system. The errors/gaps identified during the Data Quality Assessment shall be addressed by SI before moving the data into production environment, which is a key mile stone for Go-live of the solution.

6.15 Scope of Services during Post-Implementation Phase The SI shall be responsible for the overall management of the system including the application and entire related IT Infrastructure. The details of the post implementation services are provided as an Annexure V to this RFP. SI shall procure and deploy an EMS License that monitors / manages the entire enterprise wide application, infrastructure and network related components. SI shall provide the Operations and Maintenance Services for period of 5 years following the deployment and “Go-Live” of the solution in the State. In case each District is declared as “Go-Live” at different instances during the project roll-out, the Operations and Maintenance Services for the District will start following the deployment and “Go-Live” of the solution in the District and SI shall continue to provide the Operations and Maintenance for a period of 5 years following the deployment and “Go-Live” of the solution in the last District.

6.16 Go-Live Go-Live is defined as a milestone in the implementation plan which requires Completion and Acceptance of the following activities in at least 85% of the Police Stations / Higher Offices in each of the Districts targeted under the Phase  Data Migration / Digitization  Capacity Building Program covering the targeted personnel  Change Management Initiatives covering the targeted personnel  Site Preparation  Delivery and Commissioning of Client Side Infrastructure  Networking  Commission of the Configured, Customized, and Extended CAS (State)  The PS / HO have completely migrated to the new application and the police station and the higher offices’ personnel are successfully conducting the intended functions through the application

6.17 Handover and Exit Management a) Exit management shall involve the complete handover of the CCTNS to the team identified by the SCRB, Tamil Nadu, which would take care of CCTNS project after the tenure of the System Government of Tamil Nadu

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Integrator ends. Exit Plan has to be submitted by the System Integrator. Exit procedure needs to be carried out as per approved Exit Plan. Exit Plan would include transfer of Intellectual property rights, transfer of assets, knowledge transfer and smooth transition to new team selected by SCRB, Tamil Nadu. b) During the exit management period, the System Integrator shall use its best efforts to deliver the services. Payments during the Exit Management period shall be made in accordance with the of Payment Schedule. c) This Exit Management plan shall be furnished in writing to the SCRB, Tamil Nadu as part of the Technical Proposal d) SCRB, Tamil Nadu shall also provide all kind of technical to designated agency while transferring the project and hand hold the project for one month to enable designated agency develop sufficient skills for smooth maintenance and operations of the project. e) At the end of the contract period, the System Integrator shall transfer the ownership of all equipments, Software etc in the Name of SCRB, Tamil Nadu and after transfer handover all the equipments/software/Components supplied and installed under the project as per Purchase order along with media, manuals, documentation to the SCRB, Tamil Nadu or its nominee in up and running condition with a site wise Stock s.

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7 Implementation and Roll-out Plan Detailed Project Plan for Implementation and Roll-out is given below: Detailed Project Plan Phase

Suggested Activities

Pilot Phase (T=Date of g the Agreement)

Setting up Data Centre Installation and Testing of UPS Supply of the Hardware, Software, License & Networking equipments Installation and Testing of Equipments Redundant Network Connectivity 24*7 system in case of break down Setting up Disaster Recovery Centre Installation and Testing of UPS Supply of the Hardware, Software, License & Networking equipments Installation and Testing of Equipments Redundant Network Connectivity 24*7 system in case of break down Installation of CAS (State) of NIC Customization of CAS (State) and CAS (State) Integration with Identified applications (T1 – Date of completion of CAS State Rollout) SRS preparation Approval from SPMU & Department and Change Incorporation in case of suggestions Development of Crime Analysis Suite

Development of Knowledge Base Suite

Development of Communication Suite

Development of Constable Suite

Development of Law & Order Suite

Development of Traffic Suite

Government of Tamil Nadu

Responsibilities

Time Line (Month)

SI SI, NIC

T+3

SI, SPMU, SMT SI / BSNL SI T+3 SI SI, NIC SI, SPMU, SMT SI / BSNL SI SI, NIC

T1=T+4

SI SI, SPMU & Department Constituted Committee SI & Department Constituted Committee SI & Department Constituted Committee SI & Department Constituted Committee SI & Department Constituted Committee SI & Department Constituted Committee SI & Department Constituted

T1+1 T1+1

Request for Proposal for Selection of System Integrator

T2=T1+2

T3=T2+2

T4=T3+2

T5=T4+1

T6=T5+1

T7=T6+1

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Detailed Project Plan Phase

Suggested Activities

Acceptance Testing Change Request Final Implementation at 2 Pilot Districts, 2 Commissionerates, HQ and SCRB Collection of from s in Pilot Districts Data Digitization/Data Migration Analysis of Data to be digitized Collection & Consolidation of Data Data Digitization Data Validation & Re-entry Certification from Department about authenticity of digitized data Data Porting to the Servers (Centre and State) ICT Hardware/Site Preparation Site survey for the level Hardware and Network installation Preliminary inspection of Hardware and Network components Network & Hardware Installation & commissioning at Pilot Districts and other Locations (Refer Section 6.1.1) Acceptance tests for the network, hardware and application Onsite inspection and verification of the inspection Issue of final acceptance certificate for the network, application and hardware Hardware and network installation completion report Capacity Building and Training Creating Awareness and Sensitization through Seminars, Meetings and Workshops Preparation and approval of training material Preparation and approval of training plan Implementation of training plan at six pilot districts (Role-based Application Training, Training of Trainers and Training) Incorporation of from Pilot Training Completion report and sign offs

Government of Tamil Nadu

Responsibilities Committee SI, SPMU, SMT, DMT SI, SMT, DMT SI, DMT, SMT

Time Line (Month) T8=T7+2

T9=T8+1

SI, DMT

T10=T9+1

SI SI SI SI SI & Department Assigned Official SI

T+2 T+3 T+9 T+10 T+11

SI, DMT, SMT

T+1

SMT, DMT, SPMU

T+1

SI,BSNL

T+2

SI, SPMU, BSNL, SMT, DMT SPMU, SMT, DMT

T+3

SMT, DMT, SPMU

T+4

SI, SPMU, SMT, DMT

T+4

SI, SMT, DMT

T+3

SI, SMT

T+4

SI, SMT, SPMU SI, DMT

T+5 T+9

SI SI, DMT, SMT, SPMU

T+10

Request for Proposal for Selection of System Integrator

T+12

T+3

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Detailed Project Plan Phase

Suggested Activities

Roll-out Phase (D=T+12)

Handholding & Helpdesk Establishment Starting of Handholding to PS for six months & Establishment of Helpdesk for PS & DC entire project period, Providing Technical Staff for DC Enhancement of CAS (State) Evaluation of and bugs by Department

I

Prioritisation of Changes required

Incorporation of Change Requests and Customizations as per Acceptance Testing Acceptance Testing Completion Report Installation and Configuration of Servers for Testing Unit and Integration Testing Installation and Configuration of Production Servers Beta version implementation report and sign off Launching the Beta Version Acceptance of the Beta Version

Go Live and Launch of the enhancements to the application in Roll out Phase I locations on top of CAS (State) (Refer Section 6.1.1) ICT Hardware/Site Preparation Site survey for the level Hardware and Network installation Preliminary inspection of Hardware and Network components Network & Hardware Installation & commissioning at Roll-out Phase I Districts (Refer Section 6.1.1) Acceptance tests for the network, hardware and application Onsite inspection and verification of the inspection Issue of final acceptance certificate for the Government of Tamil Nadu

Responsibilities

Time Line (Month)

SI

T1+6

SI, Department constituted Committee, SPMU SI, SPMU, Department Constituted Committee SI, NIC

D+1

SI, SPMU,DMT SI, SPMU, DMT

D+3 D+4

SI, NIC

D+4

SI SI, NIC

D+5 D+6

SI, SMT, DMT, SPMU SI Department Constituted Committee SI

D+7

SI, DMT, SMT

D+1

SMT, DMT, SPMU

D+2

SI,BSNL

D+4

SI, SPMU, BSNL, SMT, DMT SPMU, SMT, DMT

D+5

SMT, DMT, SPMU

D+6

Request for Proposal for Selection of System Integrator

D+1

D+2

D+8 D+9

D+10

D+6

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Detailed Project Plan Phase

Suggested Activities network, application and hardware Hardware and network installation completion report Installation of CAS (State) Capacity Building and Training Creating Awareness and Sensitization through Seminars, Meetings and Workshops Preparation and approval of training material Preparation and approval of training plan Implementation of training plan at Roll-out Phase-I districts (Role-based Application Training, Training of Trainers and Training) Incorporation of Training Completion report and sign offs

Roll-out (E=D+12)

II

Handholding & Helpdesk Establishment (D1 = Date at which installation of network and hardware is completed at all offices) Starting of Handholding to PS for six months & Establishment of Helpdesk for PS & DC entire project period, Providing Technical Staff for DC ICT Hardware/Site Preparation Site survey for the level Hardware and Network installation Preliminary inspection of Hardware and Network components Network & Hardware Installation & commissioning at Roll-out Phase II Districts (Refer Section 6.1.1) Acceptance tests for the network, hardware and application Onsite inspection and verification of the inspection Issue of final acceptance certificate for the network, application and hardware Hardware and network installation completion report Installation of CAS (State) of NIC Capacity Building and Training Creating Awareness and Sensitization through Seminars, Meetings and

Government of Tamil Nadu

Responsibilities

Time Line (Month)

SI, SPMU, SMT, DMT SI, NIC

D+7

SI, SMT, DMT

D+1

SI, SMT

D+2

SI, SMT, SPMU SI, DMT

D+5 D+9

SI

D+10

SI, DMT, SMT, SPMU

D+11

SI

D1+6

SI, DMT, SMT

E+1

SMT, DMT, SPMU

E+2

SI,BSNL

E+4

SI, SPMU, BSNL, SMT, DMT SPMU, SMT, DMT

E+5

SMT, DMT, SPMU

E+6

SI, SPMU, SMT, DMT SI, NIC

E+7

SI, SMT, DMT

E+1

Request for Proposal for Selection of System Integrator

D1=D+8

E+6

E1=E+8

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Detailed Project Plan Phase

Suggested Activities Workshops Preparation and approval of training material Preparation and approval of training plan Implementation of training plan at Roll-out Phase-II districts (Role-based Application Training, Training of Trainers and Training) Incorporation of Training Completion report and sign offs Handholding & Helpdesk Establishment Starting of Handholding to PS for six months & Establishment of Helpdesk for PS & DC entire project period, Providing Technical Staff for DC

Responsibilities

Time Line (Month)

SI, SMT

E+2

SI, SMT, SPMU SI, DMT

E+5 E+9

SI

E+10

SI, DMT, SMT, SPMU

E+11

SI

E1+6

The above implementation plan is tentative and the detailed implementation plan would be worked out by the SI in coordination with the department. It has been suggested that the solution be piloted in all offices in two districts and two commissionerates representing each of the 4 zones and the incorporated before rolling out across the State. The rollout plan shall be defined date-wise, locationwise, module-wise and training completion and change management completion wise. A detailed rollout checklist should be maintained for migrating application to production as well as for location readiness. SI shall prepare a detailed roll-out plan for each of the Districts in the Phase and get the same approved by the department. SI is also responsible for conducting workshops for the key officers (State Mission Team, District Mission Team, and District Core Team) of the Districts / State for presenting the District-Wise roll-out plan and get the approval from the District Teams before getting the final approval of the State Nodal Officer. The SI shall also provide the necessary assistance for the key officers (State Mission Team, District Mission Team, and District Core Team) of the Districts / State during the roll-out and implementation of CAS (State) in Tamil Nadu.

Government of Tamil Nadu

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Page 103 of 302

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List of Indicative Deliverables: 1. Overall Project Plan 2. CAS Configuration / Roll-out / Extension of new modules a. Requirements Traceability Matrix b. Refined Functional Requirements Specification c. Systems Requirement Specification d. Design Document (High Level Design and Low Level Design) e. Test Plans f. CAS Configuration / roll-out/ Extension of new modules Document 3. Data Migration Strategy and Methodology including Detailed Data Migration Plan 4. Change Management and Capacity Building a. Overall Change Management Plan b. Content for Change Management including Awareness and Communications Program c. Overall Capacity Building Plan and District-wise Training Schedule and Curriculum d. Training Material 5. District-wise Roll-out / Implementation Plans

Service Levels This section describes the service levels to be established for the Services offered by the SI to State. The SI shall monitor and maintain the stated service levels to provide quality service to State. The Service levels are provided in Annexure VI of this RFP.

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 104 of 302

E-Governance Mission Mode Project:

ANNEXURE I

Crime & Criminal Tracking Network and Systems

Governance Structure (State Level)

As prescribed by DIT, the following committees formed at the state would continue to actively play a role in implementation and monitoring of the project in various stages. 

State Apex Committee



State Empowered Committee



State Mission Team



District Mission Team

The Overall Governance Structure for the project is illustrated below: Overall Governance Structure for CCTNS Implementation

The structures of State Mission Team and District Mission Teams as mentioned in the MHA guidelines are illustrated below:

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

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Crime & Criminal Tracking Network and Systems

State Mission Team Structure

District Mission Team Structure

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 106 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

The roles and responsibilities of each of the committees/teams are described in the table below: Committee/Team

Roles and Responsibilities of Committees/Teams Roles and Responsibilities  Reviewing progress of the Project

State Apex Committee

 Overseeing utilization of funds Frequency Quarterly

of

Meeting:

 Policy Directions and execution of the Project

Guidance

for

successful

 Ensuring continuance of Mission Leader for sufficient duration  Creating a ing environment for the success of the project State Empowered Committee

 Disbursement of units/agencies

Frequency of Meeting: Monthly

 Approval of BPR proposals

funds

to

Districts

and

other

 Sanction for various project components, as may be specified, including the Hardware/Software procurement as per the specifications from NIC  Approval of various Project Components Functionalities to be covered in the Project

and

 Review progress of the Project  Ensure proper Training arrangements  Ensure deployment personnel

of

appropriate

handholding

 Other important policy and procedural issues  Guidance to State/District Mission Teams  Operational responsibility for the Project

State Mission Team

 Formulating Project Proposals Frequency of Meeting: Monthly

 Getting sanction of GOI for various projects Hardware rollout and operationalisation  Co-ordination with various agencies  Resolution of all software related issues, including customization  Resolution of all other issues hindering the Project Progress  Any other decision to ensure speedy implementation of the project  Assist the State Apex and Empowered Committees

District Mission Team

 Prepare District Project Proposal

Frequency of Meeting: Monthly

 Ensure proper Rollout of the Project in each selected Police Station

Government of Tamil Nadu

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Page 107 of 302

E-Governance Mission Mode Project:

Committee/Team

Crime & Criminal Tracking Network and Systems

Roles and Responsibilities  Ensure hardware and software operationalisation of the Project

installation,

and

 Training of all police personnel in the District  Site preparation and availability of all utilities  Ensure separate keeping for the Project The composition of committees/teams is described in the Tables below: Composition of State Apex Committee Sr. No Designation 1

Chief Secretary (Chair-Person)

2

Principal Home Secretary (Co-chair)

3

DGP

4

ADGP, SCRB (Convenor & Nodal Officer, CCTNS)

5

Secretary, Finance

6

IT Secretary

7

Representative from NIC

8

MHA Representative

9

MD, ELCOT Composition of State Empowered Committee Designation

Sr. No 1

DGP (Chair-Person)

2

ADGP, SCRB (Co-chair)

3

Representative from NCRB

4

Special Secretary, Home Department

5

Special Secretary, Finance Department

6

MD, ELCOT

7

Representative from NIC

8

IGP, TNPHC, SDA

9

IGP, Training, PTC

Government of Tamil Nadu

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Composition of State Mission Team Designation

Sr. No 1

ADGP, SCRB (Mission Leader)

2

IGP, TNPHC

3

SIO, NIC

4

Inspector, PCW Composition of District Mission Team Designation

Sr. No 1

District SP (Chairperson)

2

Official from DCRB

3

DIO, District NIC

4

Official from PCW or official from other department with computer knowledge

5

DSP from one of the Law & Order Sub-division with sound domain knowledge and computer awareness

6

Inspector from one of the Law & Order Sub-division with sound domain knowledge and computer awareness

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 109 of 302

E-Governance Mission Mode Project:

ANNEXURE II

Crime & Criminal Tracking Network and Systems

Details of Technology Stacks - CAS (State) and CAS (Center)

CAS (State) will be developed in FOSS stack by NIC. The Technical Details for CAS (State) based on Free and Open Source Stack (FOSS), CAS (State) Offline solution, CAS (Centre) Solution is provided in subsequent tables: CAS (State) Online Solution

Proposed Solution by NIC

Version and Year of Release

Original Supplier

Description (include major features/ services only)

Webserver

Apache

2.0 or above

Apache

HTTP Server

Apache

Application Server

Tomcat

6.5 or above

Apache

HTTP Server

Apache

Database

PostgreSQL

9.0 or above

PostgreSQL

ORDBMS

PostgreSQL Community

Operating System

Ce ntOS

The below list is indicative only

2.0 or above

Community

OS

Provided By

Community

Others Reporting Engine

Jasper/PDF Reports

3.7 or above

Jasper

Reporting Services

Search Engine

Search: Unstructured data: using Open CMS search features Structured Data: PostgreSQL DB Search Engine & Custom application interface

N/a

N/a

N/a

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

N/a

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Proposed Solution by NIC

Version and Year of Release

Original Supplier

Description (include major features/ services only)

Portal Server

FOSS stack

NA

Community

HTTP Server

Workflow Engine

FOSS Stack

Rules Engine

Custom Built

N/a

N/a

N/a

N/a

Directory Services

FOSS

7.0

SUN

LDAP

SUN

DMS/CMS

Joomla/Drupal

Email/Mess a ging

Squirrel Mail

Security

Physical Security, Network Security, DB Encryption (PostgreSQL), DB Access Controls, Role Based Access Control (Custom Developed), FOSS)

N/a

N/a

N/a

N/a

Identity Management

FOSS

N/a

N/a

N/a

Community

Audit

Custom Built

N/a

N/a

N/a

N/a

ETL + Data Quality

Custom Built

N/A

N/a

N/a

Community

The below list is indicative only

Government of Tamil Nadu

Provided By

Community

Community

Com munity

7.5 or abov e

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E-Governance Mission Mode Project:

CAS (State) Offline Solution   The below Proposed list is Solution by Software indicative Development only Agency

Crime & Criminal Tracking Network and Systems

Version and Year of Release

Original Supplier

Descriptio n (include major features/ services only)

Provided By

N/a

Synchronizati on Solution

Custom Built

N/a

N/a

N/a

Application Container

Apache Tomcat

6.0

Apache Foundati on

J2EE/PHP Application Container

Database

PostgreSQL

9.0

Commu nity

Government of Tamil Nadu

--

Request for Proposal for Selection of System Integrator

NIC

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ANNEXURE III

Bill of Quantity – Client Site Locations

Scope of Hardware Supply, Installation, Commission, Testing and Maintenance System integrator is responsible for supply, install, commission, testing and maintenance of Hardware and other peripheral to all police stations and higher offices as mentioned below: S.No. 1 2 3 4 5 6 7 8 9 10 11 12 13

Client Site Locations Non CIPA Police Stations CIPA Police Stations AC Range Office/SDPO Range/Zone SCRB TN Finger Print Bureau/ Forensic Science Lab District Control Room State Control Room DPO Commissionerate ADC/DC/JC/ACOP Offices ADSP Office Police HQ Office

Number of Offices 1345 137 258 16 1 2 33 1 33 7 53 62 1

14 15 16 17 18 19 20 21 22 23 24 25 26

FIR ing Special Unit Offices Coastal Security Group CBCID Crime (SIT) Commercial Crime Investigation Wing Economic Offenses Wing Prohibition Enforcement Wing District Crime Branch /City Crime Branch Civil Supplies CID Traffic Investigation Wing Traffic Enforcement Wing Juvenile Aid Police Uunit Anti Vice Squad Anti Dowry Cell

11 43 34 31 16 94 38 20 44 148 9 3 2

27 28 29 30

Sub-total FIR ing Special Unit HQ CSG CBCID Crime (SIT) Idol Wing

493 6 1 3 1 1

Sub-total Total Government of Tamil Nadu

6 2441 Request for Proposal for Selection of System Integrator

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Note: SCRB reserves the right to consider in part or omit all the requirements mentioned

Location wise distribution of hardware and peripherals is given below: Police Station Hardware and Site Preparation Requirements (1345 Non CIPA PS, 137 CIPA PS Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 1482 Police Stations: PS Hardware and Site Preparation Requirements Item Description Qty Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

Make

Model

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each PS (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus (5 Years) (Free to use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

1 1 1 1 1 1 1 1 1 1 1 1 6 120 6 6 5

4 4 4 4 4

SDPO/ AC Range Office Hardware and Site Preparation Requirements (174 SDPO, 84 AC Range Government of Tamil Nadu

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Office Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 258 SDPO/ AC Range Offices: SDPO/ AC Range Office Hardware and Site Preparation Requirements Item Description Qty Make Model Desktop Systems Multi-function Laser (Print/Scan/Copy) UPS 2 KVA Network Switch 16 Ports 10/100 Unmanaged Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

3 1 1 1 1 1 1 1 1 4 120 4 4 5

3 3 3 3 3

Range/Zone Office Hardware and Site Preparation Requirements (12 Range and 4 Zone Office Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 16 Range/Zone Offices: Range/Zone Office Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy) UPS 2 KVA

4 1 1

Network Switch 16 Ports 10/100 Unmanaged Site Preparation

1

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Model

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E-Governance Mission Mode Project:

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Range/Zone Office Hardware and Site Preparation Requirements Item Description Qty Make Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus (5 Years) (Free to Use)

Model

1 1 1 1 1 5 120 5 5 5

4 4 4

Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

4 4

SCRB Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at SCRB: SCRB Hardware and Site Preparation Requirements Item Description Qty

Make

Desktop Systems Multi-function Laser (Print/Scan/Copy) UPS 5 KVA

4 1 1

Network Switch 16 Ports 10/100 Managed

1

Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Government of Tamil Nadu

Model

1 1 1 1 1 5 120 5 5 5

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SCRB Hardware and Site Preparation Requirements Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 Libre Office 3.3 Office (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

4 4 4 4 4

State Fingerprint Bureau/State Forensic Science Lab Hardware and Site Preparation Requirements (2 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at the state level Finger Print Bureau (FPB) and Forensic Science Lab (FSL): State FPB/FSL Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy) Network Switch 16 Ports 10/100 Unmanaged Site Preparation Adequate Furniture Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 Libre Office 3.3 Office (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

2 1 1

1 3 5

2 2 2 2 2

District Control Room Hardware and Site Preparation Requirements (33 Locations): The set-up for control rooms would be established in each of the districts headquarters would consist of the below items:

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 117 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

District Control Room Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy) Network Switch 16 Ports 10/100 Unmanaged Site Preparation Adequate Furniture Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 Libre Office 3.3 Office (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

3 1 1

1 4 5

3 3 3 3 3

State Control Room Hardware and Site Preparation Requirements (1 Location): The below mentioned items would be catering to Chennai Police Control Room which handles large volume of traffic. State Control Room Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy) Network Switch 16 Ports 10/100 Unmanaged Site Preparation Adequate Furniture Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 Libre Office 3.3 Office (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use)

Government of Tamil Nadu

Model

5 1 1

1 6 5

5 5 5

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State Control Room Hardware and Site Preparation Requirements Item Description Qty Make Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

5 5

District Police Office Hardware and Site Preparation Requirements (33 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 33 District Police Offices: District Police Office Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy) UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 Libre Office 3.3 Office (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

10 10 1 1 3 1 1 1 1 11 220 11 11 5

10 10 10 10 10

Commissionerate Hardware and Site Preparation Requirements (7 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 7 Commissionerates:

Government of Tamil Nadu

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Commissionerate Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy) UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 Libre Office 3.3 Office (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

25 25 3 2 6 1 1 1 1 25 500 25 25 5

25 25 25 25 25

ACOP/JC/DC/ADC Offices Hardware and Site Preparation Requirements (53 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at 53 offices of Additional Commissioners, t Commissioners, Deputy Commissioners and Additional Deputy Commissioners: ACOP/JC/DC/ADC Offices Hardware and Site Preparation Requirements Item Description Qty Make Model Desktop Systems Multi-function Laser (Print/Scan/Copy) UPS 2 KVA

3 1 1

Network Switch 16 Ports 10/100 unmanaged Site Preparation Adequate Furniture Electrical Cabling

1

Government of Tamil Nadu

1 1

Request for Proposal for Selection of System Integrator

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ACOP/JC/DC/ADC Offices Hardware and Site Preparation Requirements Item Description Qty Make Model Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 Libre Office 3.3 Office (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

1 1 1 4 120 4 4 5

3 3 3 3 3

ADSP Offices Hardware and Site Preparation Requirements (62 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at 62 ADSP offices: ADSP Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy) UPS 2 KVA

2 1 1

Network Switch 16 Ports 10/100 un-managed

1

Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years)

Government of Tamil Nadu

Model

1 1 1 1 1 3 120 3 3 5

Request for Proposal for Selection of System Integrator

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E-Governance Mission Mode Project:

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ADSP Offices Hardware and Site Preparation Requirements Item Description Qty Make Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 Libre Office 3.3 Office (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

2 2 2 2 2

Police Headquarters Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the Police Headquarters: Police HQ Hardware and Site Preparation Requirements Item Description Qty Desktop Systems Multi-function Laser (Print/Scan/Copy) UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 Libre Office 3.3 Office (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC)

Government of Tamil Nadu

Make

Model

50 50 4 4 12 1 1 1 1 50 1150 50 50 5

50 50 50 50

Request for Proposal for Selection of System Integrator

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Police HQ Hardware and Site Preparation Requirements Item Description Qty Asset Management Software (to be part of EMS)

Make

Model

50

CSG Unit Office Hardware and Site Preparation Requirements (11 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 11 Coastal Security Group Unit Offices: CSG Unit Office Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Government of Tamil Nadu

Model

1 1 1 1 1 1 1 1 1 1 1 1 6 120 6 6 5

4 4 4 4 4

Request for Proposal for Selection of System Integrator

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

CBCID Unit Offices Hardware and Site Preparation Requirements (44 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 44 CBCID Unit Offices: CBCID Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

Model

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

1 1 1 1 1 1 1 1 1 1 1 1 6 120 6 6 5

4 4 4 4 4

Crime (SIT) Unit Offices Hardware and Site Preparation Requirements (34 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 34 Crime (SIT) Unit Offices:

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 124 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Crime (SIT) Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

Model

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

1 1 1 1 1 1 1 1 1 1 1 1 6 120 6 6 5

4 4 4 4 4

CCIW Unit Offices Hardware and Site Preparation Requirements (31 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 31 CCIW Unit Offices: CCIW Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Government of Tamil Nadu

Model

4 1 1 Request for Proposal for Selection of System Integrator

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CCIW Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Multi-function Laser (Print/Scan/Copy) UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

1 1 1 1 1 1 1 1 1 1 1 1 6 120 6 6 5

4 4 4 4 4

EOW Unit Offices Hardware and Site Preparation Requirements (16 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 16 EOW Unit Offices: EOW Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy) Government of Tamil Nadu

Model

4 1 1 1 Request for Proposal for Selection of System Integrator

Page 126 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

EOW Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

1 1 1 1 1 1 1 1 1 1 1 6 120 6 6 5

4 4 4 4 4

PEW Unit Offices Hardware and Site Preparation Requirements (94 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 94 PEW Unit Offices: PEW Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy) UPS 2 KVA 3 KVA Inverter Government of Tamil Nadu

Model

4 1 1 1 1 1 Request for Proposal for Selection of System Integrator

Page 127 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

PEW Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

1 1 1 1 1 1 1 1 1 6 120 6 6 5

4 4 4 4 4

DCB/CCB Unit Offices Hardware and Site Preparation Requirements (38 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 38 District and City Crime Branch Unit Offices: DCB/CCB Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Government of Tamil Nadu

Model

1 1 1 1 1

Request for Proposal for Selection of System Integrator

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

DCB/CCB Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Digital Camera Electronic Pen

Model

1 1

Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

1 1 1 1 1 6 120 6 6 5

4 4 4 4 4

CSCID Unit Offices Hardware and Site Preparation Requirements (20 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 20 Civil Supplies Unit Offices: CSCID Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

Model

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen

1 1 1 1 1 1 1

Site Preparation Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 129 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

CSCID Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

1 1 1 1 1 6 120 6 6 5

4 4 4 4 4

TIW Unit Offices Hardware and Site Preparation Requirements (43 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 43 Traffic Investigation Wing Unit Offices: TIW Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Government of Tamil Nadu

Model

1 1 1 1 1 1 1 1 1 1

Request for Proposal for Selection of System Integrator

Page 130 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

TIW Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

1 1 6 120 6 6 5

4 4 4 4 4

TEW Unit Offices Hardware and Site Preparation Requirements (178 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 178 Traffic Enforcement Wing Unit Offices: TEW Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Government of Tamil Nadu

Model

1 1 1 1 1 1 1 1 1 1 1 1 6

Request for Proposal for Selection of System Integrator

Page 131 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

TEW Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

120 6 6 5

4 4 4 4 4

JAPU Unit Offices Hardware and Site Preparation Requirements (9 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 9 Juvenile Aid Police Unit Offices: JAPU Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Government of Tamil Nadu

Model

1 1 1 1 1 1 1 1 1 1 1 1 6 120 6 6

Request for Proposal for Selection of System Integrator

Page 132 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

JAPU Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

5

4 4 4 4 4

AVS Unit Offices Hardware and Site Preparation Requirements (3 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 3 Anti Vice Squad Unit Offices: AVS Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software Government of Tamil Nadu

Model

1 1 1 1 1 1 1 1 1 1 1 1 6 120 6 6 5

Request for Proposal for Selection of System Integrator

Page 133 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

AVS Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

4 4 4 4 4

ADoC Unit Offices Hardware and Site Preparation Requirements (2 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 2 Anti Dowry Cell Unit Offices: ADoC Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free Government of Tamil Nadu

Model

1 1 1 1 1 1 1 1 1 1 1 1 6 120 6 6 5

4 4 4

Request for Proposal for Selection of System Integrator

Page 134 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

ADoC Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make

Model

to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

4 4

CSG Headquarters Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the Coastal Security Group Headquarters: CSG HQ Hardware and Site Preparation Requirements Item Description Qty Desktop Systems Multi-function Laser (Print/Scan/Copy) UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Make

Model

10 10 1 1 3 1 1 1 1 11 220 11 11 5

10 10 10 10 10

CBCID Headquarters Hardware and Site Preparation Requirements (3 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at the 3 CBCID Headquarters:

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

Page 135 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

CBCID HQ Hardware and Site Preparation Requirements Item Description Qty Desktop Systems Multi-function Laser (Print/Scan/Copy UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Make

Model

10 10 1 1 3 1 1 1 1 11 220 11 11 5

10 10 10 10 10

Idol Wing Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the Idol Wing: Idol Wing Hardware and Site Preparation Requirements Item Description Qty Desktop Systems 10 Multi-function Laser (Print/Scan/Copy 10 UPS 5 KVA 1 Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Government of Tamil Nadu

Make

Model

1 3 1 1 1 1 11

Request for Proposal for Selection of System Integrator

Page 136 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Idol Wing Hardware and Site Preparation Requirements Item Description Qty Cat 6 Cable with Cabling (In Meters) 220 Patch Cords 1 Mtr. CAT 6 11 Patch Cords 2 Mtr. CAT 6 11 5 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 10 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the 10 above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free 10 to Use) Application Patch Management Software (to 10 be provided by NIC) Asset Management Software (to be part of 10 EMS)

Make

Model

Crime (SIT) HQ Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the Crime (SIT) Headquarters: Crime (SIT) HQ Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 Libre Office 3.3 Office (to be available with the above mentioned OS) Government of Tamil Nadu

Model

10 10 1 1 3 1 1 1 1 11 220 11 11 5

10 10

Request for Proposal for Selection of System Integrator

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Crime (SIT) HQ Hardware and Site Preparation Requirements Item Description Qty Make

Model

Client Antivirus for Linux OS (5 Years) (Free 10 to Use) Application Patch Management Software (to 10 be provided by NIC) Asset Management Software (to be part of 10 EMS) Note: The detailed specifications for hardware including desktops and furniture are described in Annexure VIII. Adequate Furniture: 2 Large Computer tables, 2 Small Computer Tables, 4 Chairs comprise a Set, where Furniture is provisioned under this project. The exact requirement for each office should be decided by the SI based on discussion with the department. Specifications for the furniture are provided in the Annexure VIII Operation expense: This includes free of cost replacement of toner cartridge for Laser and Multifunction printer. The frequency of cartridge replacement shall be quarterly, i.e. every 3 months one cartridge to be replaced in each printer. Free of cost replacement of Teflon paper of each laser & multifunction printer on yearly basis is also a part of Operational expense. However cost of stationery item is not included in this head. Consumption of cartridges may vary based on usage of individual police locations, although SI shall strictly supply total number of cartridges as per quantity mentioned above. Spare cartridges of any location may be used at other location on need basis. All the supplied cartridges must be of the same original printer manufactures only and must follow standards of printer manufacturer. Refilling of cartridges is not permitted. Data Centre and Disaster Recovery Site Hardware and Software Requirements: Item Description Data Centre Storage with SAN Management Software, Backup Software and SAN Switch Disaster Recovery Centre Storage with SAN Management Software, Backup Software and SAN Switch Data Centre Server Components

Qty

Make 1

1

Application Server

2

Database Server

2

Web Server Antivirus server

2 2

Mail & EMS Server

1

Load Balancer

1

Disaster Recovery Centre Server Components Application Server

2

Government of Tamil Nadu

Model

Request for Proposal for Selection of System Integrator

Page 138 of 302

E-Governance Mission Mode Project:

Item Description Database Server

Crime & Criminal Tracking Network and Systems

Qty

Make

Web Server

2

Anti-virus Server Mail & EMS Server

2 1

Load Balancer

1

Automated Tape Library (ATL) for Data Centre with backup Software Fibre Cabling and Network Items for Data Centre and Disaster Recovery Centre Internet Routers Core switch L3 Gigabit 48 Port Application Switches UTM Firewall with VPN and IPS Server racks Open racks 8 port KVM switches KVM over IP (Network Racks) Host Intrusion Prevention System (HIPS) Patch 24 Ports CAT 6 Information Outlet CAT 6 CAT 6 Cable (305 Mtr. Box) Patch Cord 1 Mtr CAT 6 Patch Cord 2 Mtr CAT 6 Data Centre and Disaster Recovery Centre Software Data Center Software (Server OS with CAL, Server Management, Intranet Portal, MIS & Reporting Dashboard etc.) Antivirus Software for Servers Email Server Security Software Enterprise Management System (EMS) TNSDC Compliance Management

TNSDC Privileges s Management for Server Control TNSDC Web Access Management Out Sources manpower for datacenters 2 nos. × 3 shifts for 4 Government of Tamil Nadu

Model

2

1

2 2 2 2 2 2 2 2 18 2 36 3 36 36

18

4+14 CAL 2 18 CAL Unified License to cover large number of department s 18 CAL 4 CAL 216

Request for Proposal for Selection of System Integrator

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E-Governance Mission Mode Project:

Item Description Years (216 Man Months)

Crime & Criminal Tracking Network and Systems

Qty

Make

Model

The minimum outsourced manpower details for datacenter are given below: Technical and Project Team Item Description Number of Persons System and Network at Data Centre

3

Technical Staff at Data Centre

3

The overall Bill of material for above mentioned requirements at client and server side for client site locations is listed as follows: Client Side - Total Bill of Materials

  

Desktop Systems

9868

HDD 160 GB

2005

Duplex Laser Printer

2005

Multi-function Laser Printer ( Print/Scan/Copy)

2523

Network Switch 16 Ports 10/100 Un-managed

2430

Network Switch 16 Ports 10/100 Managed

58

Fingerprint Reader

2005

Digital Camera

2005

Electronic Pen

2005

UPS 2 KVA

2394

UPS 5 KVA

65

3 KVA Inverter

2005

Server Side – Total Bill of Materials Required Data Centre Storage with SAN Management Software, Backup Software and SAN Switch

Qty

Disaster Recovery Centre Storage with SAN Management Software, Backup Software and SAN Switch

1 1

Data Centre Server Components Application Server

2

Database Server

2

Web Server Antivirus server

2 2

Mail & EMS Server

1

Load Balancer

1

Disaster Recovery Centre Server Components Application Server Government of Tamil Nadu

2 Request for Proposal for Selection of System Integrator

Page 140 of 302

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Server Side – Total Bill of Materials Required Database Server

Qty 2

Web Server

2

Anti-virus Server Mail & EMS Server

2 1

Load Balancer

1

Automated Tape Library (ATL) for Data Centre with backup Software Fibre Cabling and Network Items for Data Centre and Disaster Recovery Centre Internet Routers Core switch L3 Gigabit 48 Port Application Switches UTM Firewall with VPN and IPS Server racks Open racks 8 port KVM switches KVM over IP (Network Racks) Host Intrusion Prevention System (HIPS) Patch 24 Ports CAT 6 Information Outlet CAT 6 CAT 6 Cable (305 Mtr. Box) Patch Cord 1 Mtr CAT 6 Patch Cord 2 Mtr CAT 6

1

Data Centre and Disaster Recovery Centre Software Data Center Software (Server OS with CAL, Server Management, Intranet Portal, MIS & Reporting Dashboard etc.) Antivirus Software for Servers Email Server Security Software Enterprise Management System (EMS) TNSDC Compliance Management

TNSDC Privileges s Management for Server Control TNSDC Web Access Management Out Sources manpower for datacenters 2 nos. × 3 shifts for 4 Years (216 Man Months)

Government of Tamil Nadu

2 2 2 2 2 2 2 2 18 2 36 3 36 36 18 4+14 CAL 2 18 CAL Unified License to cover large number of department s 18 CAL 4 CAL 216

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ANNEXURE IV

Crime & Criminal Tracking Network and Systems

Bill of Quantity – Additional Locations

Scope of Hardware Supply, Installation, Commission, Testing and Maintenance System integrator is responsible for supply, install, commission, testing and maintenance of Hardware and other peripherals to the additional special unit offices and higher offices as mentioned below: S.No 1

Additional Locations Intelligence HQ

Number of Offices 1

10

Intelligence Offices Q-Branch SBCID Special Division Security Branch & Core Cell Organized Crime and Intelligence Unit SIT Sub-total Outposts Jails (includes sub-jails, Borstal school, district jails, special sub-jails and central prisons) District Level SDFPB and FSL

11 12 13 14 15

Other Special Unit Offices Technical Services District Special Branch Armed Police Social Justice & Human Rights Special Task Force

179

16 17 18 19 20 21

Sub-total Other Special Unit HQ Technical Services Armed Police Social Justice & Human Rights Home Guards (HG) State Traffic Planning Cell Tamil Nadu Commando Force Sub-total Total

6 570

2 3 4 5 6 7 8 9

30 42 6 10 19 5 112 69 129 74 114 40 17 15 2

1 1 1 1 1 1

Note: SCRB reserves the right to consider in part or omit all the requirements mentioned

Government of Tamil Nadu

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Intelligence Headquarters Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the Intelligence Headquarters: Intelligence HQ Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy UPS 5 KVA Network Switch 16 Ports 10/100 Managed Handheld Device for data access and communication Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

35 35 3 3 7

9 1 1 1 1 35 700 35 35 5

35 35 35 35 35

Intelligence Unit Offices Hardware and Site Preparation Requirements (112 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at the Intelligence Unit Offices: Intelligence Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems 5 Multi-function Laser (Print/Scan/Copy) 5 UPS 5 KVA 1

Government of Tamil Nadu

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Model

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Intelligence Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Network Switch 16 Ports 10/100 Managed 1 Handheld Devices for data access and 1 communication Site Preparation Adequate Furniture 1 Electrical Cabling 1 Earthing & Earth Pit 1 Wall Mountable Network Rack - 9 U 1 Patch 12 Ports CAT 6 1 Information Outlet CAT 6 6 Cat 6 Cable with Cabling (In Meters) 120 Patch Cords 1 Mtr. CAT 6 6 Patch Cords 2 Mtr. CAT 6 6 5 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) 5 LibreOffice 3.3 (to be provided by NIC) 5 Client Antivirus for Linux OS (5 Years) (Free 5 to Use) Application Patch Management Software (to 5 be provided by NIC) Asset Management Software (to be part of 5 EMS)

Model

Outposts Hardware and Site Preparation Requirements (69 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 69 outposts: Outposts Hardware and Site Preparation Requirements Item Description Qty Desktop Systems Multi-function Laser (Print/Scan/Copy) UPS 2 KVA 3 KVA Inverter

Model

4 1 1 1

Network Switch 16 Ports 10/100 Unmanaged Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Government of Tamil Nadu

Make

1 1 1 1 1

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Outposts Hardware and Site Preparation Requirements Item Description Qty Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software NIC Linux (to be provided by NIC) LibreOffice 3.3 (to be provided by NIC) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Make

Model

1 6 120 6 6 5

4 4 4 4 4

Jail Hardware Requirements (129 locations) SI has to supply, install, commission, testing of computers at the jails including including sub-jails, Borstal school, district jails, special sub-jails and central Prisons: Jail Hardware and Site Preparation Requirements Item Description Qty

Make

Desktop Systems

1

Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 with LibreOffice 3.3 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

5

Government of Tamil Nadu

Model

1 1 1 1 1

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District Forensic Science Lab /Single Digit Fingerprint Bureau Hardware and Site Preparation Requirements (74 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at the state level Finger Print Bureau (FPB) and Forensic Science Lab (FSL): District FPB/FSL Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy) Network Switch 16 Ports 10/100 Un-managed

Model

2 1 1

Site Preparation Adequate Furniture Patch Cords 2 Mtr. CAT 6

1 3 5

Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

2 2 2 2 2

Technical Services Unit Offices Hardware and Site Preparation Requirements (114 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 114 Unit Offices of Technical Services: Technical Services Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Model Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Government of Tamil Nadu

1 1 1 1 1 1 1

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Technical Services Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Model Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

1 1 1 1 1 6 120 6 6 5

4 4 4 4 4

District Special Branch Unit Offices Hardware and Site Preparation Requirements (40 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 40 DSB Unit Offices: DSB Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Government of Tamil Nadu

Model

1 1 1 1 1 1 1 1

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DSB Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

1 1 1 1 6 120 6 6 5

4 4 4 4 4

Armed Police Unit Offices Hardware and Site Preparation Requirements (17 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 17 Unit Offices of Armed Police: Armed Police Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Model Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Government of Tamil Nadu

1 1 1 1 1 1 1 1 1 1

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Armed Police Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Model Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

1 1 6 120 6 6 5

4 4 4 4 4

SJ & HR Unit Offices Hardware and Site Preparation Requirements (15 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 15 Unit Offices of Social Justice and Human Rights: SJ & HR Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Government of Tamil Nadu

Model

1 1 1 1 1 1 1 1 1 1 1 1

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SJ & HR Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

6 120 6 6 5

4 4 4 4 4

Special Task Force Unit Offices Hardware and Site Preparation Requirements (2 Locations): SI has to supply, install, commission, testing of below hardware and peripherals at each of the 2 Unit Offices of Special Task Force: Special Task Force Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Model Desktop Systems HDD 160 GB Duplex Laser Printer Multi-function Laser (Print/Scan/Copy)

4 1 1

UPS 2 KVA 3 KVA Inverter Network Switch 16 Ports 10/100 Unmanaged Fingerprint Reader Digital Camera Electronic Pen Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Government of Tamil Nadu

1 1 1 1 1 1 1 1 1 1 1 1 6 120

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Special Task Force Unit Offices Hardware and Site Preparation Requirements Item Description Qty Make Model Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

6 6 5

4 4 4 4 4

Technical Services Headquarters Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the Technical Services Headquarters: Technical Services HQ Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Government of Tamil Nadu

Model

10 10 1 1 3 1 1 1 1 11 220 11 11 5

10 10 10

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Technical Services HQ Hardware and Site Preparation Requirements Item Description Qty Make Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

10 10

Armed Police Headquarters Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the Armed Police Headquarters: Armed Police HQ Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

10 10 1 1 3 1 1 1 1 11 220 11 11 5

10 10 10 10 10

SJ & HR Headquarters Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the Social Justice & Human Rights Headquarters:

Government of Tamil Nadu

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SJ & HR HQ Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

10 10 1 1 3 1 1 1 1 11 220 11 11 5

10 10 10 10 10

Home Guards Headquarters Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the Home Guards Headquarters: Home Guards HQ Hardware and Site Preparation Requirements Item Description Qty Make Desktop Systems Multi-function Laser (Print/Scan/Copy UPS 5 KVA

10 10 1

Network Switch 16 Ports 10/100 Managed

1

Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit

3 1 1

Government of Tamil Nadu

Model

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Home Guards HQ Hardware and Site Preparation Requirements Item Description Qty Make Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Model

1 1 11 220 11 11 5

10 10 10 10 10

STPC Headquarters Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the State Transport Planning Cell Headquarters: STPC HQ Hardware and Site Preparation Requirements Item Description Qty Desktop Systems Multi-function Laser (Print/Scan/Copy UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software Government of Tamil Nadu

Make

Model

10 10 1 1 3 1 1 1 1 11 220 11 11 5

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STPC HQ Hardware and Site Preparation Requirements Item Description Qty UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS)

Make

Model

10 10 10 10 10

TNCF Headquarters Hardware and Site Preparation Requirements (1 Location): SI has to supply, install, commission, testing of below hardware and peripherals at the Tamil Nadu Commando Force Headquarters: TNCF HQ Hardware and Site Preparation Requirements Item Description Qty Desktop Systems Multi-function Laser (Print/Scan/Copy UPS 5 KVA Network Switch 16 Ports 10/100 Managed Site Preparation Adequate Furniture Electrical Cabling Earthing & Earth Pit Wall Mountable Network Rack - 9 U Patch 12 Ports CAT 6 Information Outlet CAT 6 Cat 6 Cable with Cabling (In Meters) Patch Cords 1 Mtr. CAT 6 Patch Cords 2 Mtr. CAT 6 Operational Expenses Each Location (In Years) Software UBUNTU LINUX 10.04 LTS or openSUSE 11.3 or FEDORA 13 LibreOffice 3.3 (to be available with the above mentioned OS) Client Antivirus for Linux OS (5 Years) (Free to Use) Application Patch Management Software (to be provided by NIC) Asset Management Software (to be part of EMS) Government of Tamil Nadu

Make

Model

10 10 10 1 3 1 1 1 1 11 220 11 11 5

10 10 10 10 10

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Note: The detailed specifications for hardware including desktops and furniture are described in Annexure VIII. Adequate Furniture: 2 Large Computer tables, 2 Small Computer Tables, 4 Chairs comprise a Set, where Furniture is provisioned under this project. The exact requirement for each office should be decided by the SI based on discussion with the department. Specifications for the furniture are provided in the Annexure VIII. Operation expense: This includes free of cost replacement of toner cartridge for Laser and Multifunction printer. The frequency of cartridge replacement shall be quarterly, i.e. every 3 months one cartridge to be replaced in each printer. Free of cost replacement of Teflon paper of each laser & multifunction printer on yearly basis is also a part of Operational expense. However cost of stationery item is not included in this head. Consumption of cartridges may vary based on usage of individual police locations, although SI shall strictly supply total number of cartridges as per quantity mentioned above. Spare cartridges of any location may be used at other location on need basis. All the supplied cartridges must be of the same original printer manufactures only and must follow standards of printer manufacturer. Refilling of cartridges is not permitted. The overall Bill of material for above mentioned requirements at client side for additional locations is listed as follows: Client Side - Total Bill of Materials Desktop Systems

1795

HDD 160 GB

179

Duplex Laser Printer

179

Multi-function Laser Printer ( Print/Scan/Copy)

698

Network Switch 16 Ports 10/100 Un-managed

434

Network Switch 16 Ports 10/100 Managed

13

Fingerprint Reader

179

Digital Camera

179

Electronic Pen

179

UPS 2 KVA

248

UPS 5 KVA

121

3 KVA Inverter

179

Handheld Device for Data access and communication

119

Government of Tamil Nadu

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ANNEXURE V

Crime & Criminal Tracking Network and Systems

Post Implementation Services

As part of the post implementation services, the SI shall provide for the software, hardware, and other infrastructure provided as part of this RFP. SI shall provide five (5) years of comprehensive AMC that includes 1. Warranty 2. Annual Technical (ATS) 3. Handholding Services a. Operations and maintenance services for the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center. b. Central Helpdesk from the State designated premises. c. for the end s at each of the locations including deployment of one competent person at each police station for a period of six months to handhold the staff after the Core application and the necessary infrastructure are successfully commissioned in the police stations. d. Software maintenance and services. e. Application functional services The services shall be rendered onsite from the State designated premises. To provide the for the police stations, circle offices, sub‐divisional offices, district headquarters/ Commissionerates, ranges, zones, State police headquarters and other locations across the State where the software, hardware, and other infrastructure will be rolled out, SI is expected to provide experienced and skilled personnel at each location. The SI will also ensure that there is a Service Center available or setup at each district or a group of districts of the State, as per mutual understanding between State and the SI. As part of the warranty services SI shall provide: 1. SI shall provide a comprehensive warranty and on-site free service warranty for 5 years from the date of Go Live. 2. SI shall obtain the five year product warranty and five year onsite free service warranty on all licensed software, computer hardware and peripherals, networking equipments and other equipment. 3. SI shall provide the comprehensive manufacturer's warranty in respect of proper design, quality and workmanship of all hardware, equipment, accessories etc. covered by the RFP. SI must warrant all hardware, equipment, accessories, spare parts, software etc. procured and implemented as per this RFP against any manufacturing defects during the warranty period. 4. SI shall provide the performance warranty in respect of performance of the installed hardware and software to meet the performance requirements and service levels in the RFP. 5. SI is responsible for sizing and procuring the necessary hardware and software licenses as per the performance requirements provided in the RFP. During the warranty period SI shall replace or augment or procure higher-level new equipment or additional licenses at no additional cost to the State in case the procured hardware or software is not adequate to meet Government of Tamil Nadu

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the service levels. 6. Mean Time between Failures (MTBF) If during contract period, any equipment has a hardware failure on four or more occasions in a period of less than three months or six times in a period of less than twelve months, it shall be replaced by equivalent or higher-level new equipment by the SI at no cost to State. However, if the new equipment supplied is priced lower than the price at which the original item was supplied, the differential cost should be refunded to State. For any delay in making available the replacement and repaired equipments for inspection, delivery of equipments or for commissioning of the systems or for acceptance tests / checks on per site basis, State reserve the right to charge a penalty. 7. During the warranty period SI shall maintain the systems and repair / replace at the installed site, at no charge to State, all defective components that are brought to the SI's notice. 8. The SI shall as far as possible repair the equipment at site. 9. In case any hard disk drive of any server, SAN, or client machine is replaced during warranty/ AMC the unserviceable HDD will be property of State and will not be returned to SI. 10. Warranty should not become void, if State buys, any other supplemental hardware from a third party and installs it within these machines under intimation to the SI. However, the warranty will not apply to such supplemental hardware items installed. 11. The SI shall carry out Preventive Maintenance (PM) once in a quarter, including cleaning of interior and exterior, of all hardware and testing for virus, if any, and should maintain proper records at each site for such PM. Failure to carry out such PM will be a breach of warranty and the warranty period will be extended by the period of delay in PM. 12. SI shall monitor warranties to check adherence to preventive and repair maintenance and conditions. 13. The SI shall ensure that the warranty complies with the agreed Technical Standards, Security Requirements, Operating Procedures, and Recovery Procedures. 14. SI shall have to stock and provide adequate onsite and offsite spare parts and spare component to ensure that the uptime commitment as per SLA is met. 15. Any component that is reported to be down on a given date should be either fully repaired or replaced by temporary substitute (of equivalent configuration) within the time frame indicated in the Service Level Agreement (SLA). 16. The SI shall develop and maintain an inventory database to include the ed hardware warranties. As a part of the ATS services SI shall provide: 1. SI shall maintain data regarding entitlement for software upgrades, enhancements, refreshes, replacements and maintenance. 2. If the Operating System or additional copies of Operating System are required to be installed / reinstalled / de-installed, the same should be done as part of ATS. 3. SI should carry out any requisite adjustments / changes in the configuration for implementing different versions of Application Software. 4. Updates/Upgrades/New releases/New versions: The SI shall provide from time to time the Updates/Upgrades/New releases/New versions of the software and operating systems as required. The SI should provide free upgrades, updates & patches of the software and tools to Government of Tamil Nadu

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State as and when released by OEM. 5. SI shall provide patches to the licensed software including the software, operating system, databases and other applications. 6. Software License Management: The SI shall provide for software license management and control. SI shall maintain data regarding entitlement for software upgrades, enhancements, refreshes, replacements, and maintenance. 7. SI shall provide complete manufacturer’s technical for all the licensed software problems and/or questions, technical guidance, defect and non-defect related issues. SI shall provide a single-point-of- for software and provide licensed software including but not limited to problem tracking, problem source identification, problem impact (severity) determination, by and recovery , problem resolution, and management reporting. 8. The manufacturer’s technical shall at a minimum include online technical and telephone during the State’s business hours (Business hours in State will be from 0830 hours to 2030 hours on all days (Mon-Sun)) with access for State and SI to the manufacturer’s technical staff to provide a maximum of 4 hour response turnaround time. There should not be any limits on the number of incidents reported to the manufacturer. State shall have access to the online and tools provided by the manufacturer. State shall also have 24x7 access to a variety of technical resources including the manufacturer’s knowledge base with complete collections of technical articles. As a part of the Handholding services to provide Operations and maintenance for the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center SI shall provide: 1. The scope of the services for overall IT infrastructure management as per ITIL framework shall include 365x24x7 on site Monitoring, Maintenance and Management of the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center. The business hours in State will be from 0830 hours to 2030 hours on all days (Mon-Sun). SI will plan these services accordingly. The SI shall provide the MIS reports for all the devices installed in the Data Center and Disaster Recovery Center in format and media as mutually agreed with the State on a monthly basis. Whenever required by State, SI should be able to provide additional reports in a pre-specified format. The indicative services as part of this are as below: a) System istration, Maintenance & Management Services b) Application Monitoring Services c) Network Management Services d) Backend Services (Mail, messaging, etc) e) Storage istration and Management Services f) IT Security istration Services and Services for ISO 27001 and ISO 20000 compliance g) Backup and Restore Services As a part of the Handholding services to provide Centralized Helpdesk and for end s at each location SI shall provide: Government of Tamil Nadu

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1. The service will be provided in the local language of the State, viz., Tamil. 2. The help desk service that will serve as a single point of for all ICT related incidents and service requests. The service will provide a Single Point of (SPOC) and also resolution of incidents. State requires the SI to provide Help Desk services to track and route requests for service and to assist end s in answering questions and resolving problems related to the software application, network, Data Center, Disaster Recovery Center, Client side infrastructure, and operating systems at all locations. It becomes the central collection point for and control of the problem, change, and service management processes. This includes both incident management and service request management. 3. SI shall provide a second level of for application and technical at police stations, sub-divisional offices, district headquarters / Commissionerates, range offices, zonal offices, State police headquarters and other locations across the State where the software, hardware, and other infrastructure will be rolled out. 4. For all the services of State within the scope of this RFP, SI shall provide the following integrated customer and help. 5. Establish 16X6 Help Desk facility for reporting issues/ problems with the software, hardware and other infrastructure. 6. SI shall maintain and to all client side infrastructure including hardware, networking components, and other peripherals. 7. SI shall provide maintenance of Hardware, including preventive, scheduled and predictive Hardware , as well as repair and / or replacement activity after a problem has occurred. 8. SI shall track and report observed Mean Time Between Failures (MTBF) for Hardware. 9. SI shall provide functional on the application components to the end s. 10. SI shall also provide system istration, maintenance and management services, LAN management services, and IT security istration services. As a part of the Handholding services to provide software maintenance and services SI shall provide: 1. The Software Maintenance and Services shall be provided for all software procured and implemented by the SI. The SI shall render both on-site and off-site maintenance and services to State to all the designated locations. The Maintenance and Services will cover, all product upgrades, modifications, and enhancements. 2. Updates/Upgrades/New releases/New versions: The SI will implement from time to time the Updates/Upgrades/New releases/New versions of the software and operating systems as required after necessary approvals from State about the same. 3. Tuning of application, databases, third party software’s and any other components provided as part of the solution to optimize the performance. 4. The SI shall apply regular patches to the licensed software including the operating system and databases as released by the OEMs. 5. Software Distribution: SI shall formulate a distribution plan prior to rollout and distribute/install the configured and tested software as per the plan. 6. Software License Management: The SI shall provide for software license management and Government of Tamil Nadu

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control. SI shall maintain data regarding entitlement for software upgrades, enhancements, refreshes, replacements, and maintenance. SI should perform periodic audits to measure license compliance against the number of valid End software licenses consistent with the and conditions of site license agreements, volume purchase agreements, and other mutually agreed upon licensed software and conditions and report to State on any exceptions to SI and conditions, to the extent such exceptions are discovered. 7. The SI shall undertake regular preventive maintenance of the licensed software. As part of the Handholding services to provide application functional services SI shall provide: 1. The Application Functional Services shall be provided for all software procured and implemented by the SI. The SI shall render both on-site maintenance and services to State from the development center in State. 2. Enhancements and defect fixes. SI shall incorporate technological changes, and provide enhancements as per the requests made by State. SI shall perform minor changes, bug fixes, error resolutions and minor enhancements that are incidental to proper and complete working of the application. 3. Routine functional changes that include and access management, creating new report formats, and configuration of reports. 4. SI shall provide in case of technical difficulties in use of the software, answering procedural questions, providing recovery and backup information, and any other requirement that may be incidental/ancillary to the complete usage of the application. 5. The SI shall migrate all current functionality to the new / enhanced version at no additional cost to State and any future upgrades, modifications or enhancements. 6. The SI shall perform ID and group management services. 7. The SI shall maintain access controls to protect and limit access to the authorized End s of the State. 8. The services shall include istrative for registration, creating and maintaining profiles, granting access and authorization, providing ongoing , announcing and providing networking services for s and providing istrative for print, file, directory and e-mail servers. Exit Management and Transition – Capacity Building at State After the exit of the SI, State shall take up the management of CAS (State). Therefore before the exit of the SI, State must be strengthened and capacity must be developed for State to manage CAS. The SI must plan the capacity building initiative to enable State manage CAS, and will collaborate with State to implement the plan.

The SI shall create a detailed plan for Capacity Building (CB) required at State to manage CAS and a Transition Plan (implemented over a minimum period of three months) to affect the handover to State; and implement the same in collaboration with State before the completion of their engagement.

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ANNEXURE VI

Crime & Criminal Tracking Network and Systems

Service Levels

1. This document describes the service levels to be established for the Services offered by the SI to the State. The SI shall monitor and maintain the stated service levels to provide quality service to the State. 2. Definitions. a. “Scheduled Maintenance Time” shall mean the time that the System is not in service due to a scheduled activity as defined in this SLA. The scheduled maintenance time would not be during 16X6 timeframe. Further, scheduled maintenance time is planned downtime with the prior permission of the State. b. “Scheduled operation time” means the scheduled operating hours of the System for the month. All scheduled maintenance time on the system would be deducted from the total operation time for the month to give the scheduled operation time. The total operation time for the systems and applications within the Primary DC, DRC and critical client site infrastructure will be 24X7X365. The total operation time for the client site systems shall be 18 hours. c. “System or Application downtime” means accumulated time during which the System is totally inoperable within the Scheduled Operation Time but outside the scheduled maintenance time and measured from the time the State and/or its employees log a call with the SI team of the failure or the failure is known to the SI from the availability measurement tools to the time when the System is returned to proper operation. d. “Availability” means the time for which the services and facilities are available for conducting operations on the State system including application and associated infrastructure. Availability is defined as: {(Scheduled Operation Time – System Downtime) / (Scheduled Operation Time)} * 100% e. “Helpdesk ” shall mean the 16x6 basis centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract. f. “Incident” refers to any event / abnormalities in the functioning of the Data Centre Equipment / Services that may lead to disruption in normal operations of the Data Centre, System or Application services. g. “Incident” refers to any event / abnormalities in the functioning of the Data Centre Equipment / Services that may lead to disruption in normal operations of the Data Centre, System or Application services. 3. Interpretations. a. The business hours are 8:30AM to 4:30PM on all working days (Mon-Sat) excluding Public Holidays or any other Holidays observed by the State. The SI however recognizes the fact that the State offices will require to work beyond the business hours on need basis. b. "Non-Business Hours" shall mean hours excluding “Business Hours”. c. 18X7 shall mean hours between 06:00AM -12.00 midnight on all days of the week.

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d. If the operations at Primary DC are not switched to DRC within the stipulated timeframe (Recovery Time Objective), it will be added to the system downtime. e. The availability for a cluster will be the average of availability computed across all the servers in a cluster, rather than on individual servers. However, non compliance with performance parameters for infrastructure and system / service degradation will be considered for downtime calculation. f. The SLA parameters shall be monitored on a monthly basis as per the individual SLA parameter requirements. However, if the performance of the system/services is degraded significantly at any given point in time during the contract and if the immediate measures are not implemented and issues are not rectified to the complete satisfaction of the State or an agency designated by them, then the State will have the right to take appropriate disciplinary actions including termination of the contract. g. A Service Level violation will occur if the SI fails to meet Minimum Service Levels, as measured on a half yearly basis, for a particular Service Level. Overall Availability and Performance Measurements will be on a monthly basis for the purpose of Service Level reporting. An “Availability and Performance Report” will be provided by the SI on monthly basis in the State suggested format and a review shall be conducted based on this report. A monthly Availability and Performance Report shall be provided to the State at the end of every month containing the summary of all incidents reported and associated SI performance measurement for that period. The monthly Availability and Performance Report will be deemed to be accepted by the State upon review and signoff by both SI and the State. Where required, some of the Service Levels will be assessed through audits or reports e.g. utilization reports, measurements reports, etc., as appropriate to be provided by the SI on a monthly basis, in the formats as required by the State The tools to perform the audit will need to be provided by the SI. Audits will normally be done on regular basis or as required by the State and will be performed by the State or the State appointed third party agencies. h. EMS system shall play a critical role in monitoring the SLA compliance and hence will have to be customized accordingly. The 3rd party testing and audit of the system shall put sufficient emphasis on ensuring the capability of EMS system to capture SLA compliance correctly and as specified in this RFP. The selected System Integrator (SI) must deploy EMS tool and develop additional scripts (if required) for capturing the required data for SLA report generation in automated way. This tool should generate the SLA Monitoring report in the end of every month which is to be shared with the State on a monthly basis. The tool should also be capable of generating SLA reports for a half-year. The State will audit the tool and the scripts on a regular basis. i. The Post Implementation SLAs will prevail from the start of the Operations and Maintenance Phase. However, SLAs will be subject to being redefined, to the extent necessitated by field experience at the police stations / higher offices and the developments of technology practices globally. The SLAs may be reviewed on an annual/bi-annual basis as the State decides after taking the advice of the SI and other agencies. All the changes would be made by the State in consultation with the SI.

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j.

k.

Crime & Criminal Tracking Network and Systems

The SI is expected to provide the following service levels. In case these service levels cannot be achieved at service levels defined in the tables below, it shall result in a breach of contract and invoke the penalty clause. Payments to the SI are linked to the compliance with the SLA metrics laid down in the tables below. The penalties will be computed and calculated as per the computation explained in this Annexure. During the contract period, it is envisaged that there could be changes to the SLA, in of addition, alteration or deletion of certain parameters, based on mutual consent of both the parties i.e. the State and SI. Following tables outlines the key service level requirements for the system, which needs be ensured by the SI during the operations and maintenance period. These requirements shall be strictly imposed and either the State or a third party audit/certification agency shall be deployed for certifying the performance of the SI against the target performance metrics as outlined in the tables below.

Implementation Phase SLAs 1. Capacity Building Service Level Description

Measurement

Capacity Building

At least 80% of the trainees within the training program should give a rating of satisfactory or above. Severity of Violation: High This service level will be monitored and measured on a per District basis through survey to be provided to each attendee within the program. If the training quality in the program falls below the minimum service level, it will be treated as one (1) violation. The total number of violations for the payment period will be the cumulative number of violations across all the programs across all Districts in the payment period.

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2. Data Migration / Digitization Service Level Description

Measurement

Data Migration

Error rate in a batch should be less than 0.5%. Severity of Violation: High This service level will be measured on a monthly basis for each Police Station / Higher Office. If the data migration service level in a police station / higher office falls below the minimum service level, it will be treated as one (1) violation. The total number of violations for the payment period will be the cumulative number of violations across all the police stations / higher offices in the payment period.

Digitization

Error rate in a batch during verification should be less than 0.5%. Severity of Violation: High This service level will be measured on a monthly basis for each Police Station / Higher Office. If error rate is between 0.5% and 1%, it is considered as lower performance and if error rate exceeds 1% it will be treated as one (1) violation. The total number of violations for the payment period will be the cumulative number of violations across all the police stations / higher offices in the payment period.

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Delivery Related Service Level Agreement (SLA) Criteria Explanation: The deduction mentioned in this table shall be made from the next due payment to the vendor for services provided on Statewide basis. S. Service Metrics Baseline Lower Performance Violation of Service level Basis of Remarks No. Parameters agreement Measurement

1

Delivery of the reports/ deliverables due for this section

Metric

Metric

Deduction

Metric

Deduction

As per the dates as mentioned in the contract

One week after the due date

Rs. 10,000

>1 week after the due date

Rs. 20,000 for every week of delay

Dates for delivery of reports as mentioned in the contract

Delivery Related Service Level Agreement (SLA) Criteria Explanation: The deduction mentioned in this table shall be made from the next due payment to the vendor for services provided on Statewide basis. S. No.

Service Metrics

Baseline

Lower Performance

Violation of Service level agreement

Metric

Metric

Deduction

Metric

Deduction

Basis of Measurement

Remarks

Parameters 1.

Supply, installation and Commissioning of hardware at offices

3 months

3-4 months

For noncompliance at each point of deployment: Rs. 30,000

> 4 months

For noncompliance at each point of deployment: Rs. 45,000

Months after taking over of the office site for project

The deduction shall be made per site basis, where criterion is not satisfied

2.

Supply, installation and Commissioning of the Data Center Equipment

6 months from the date of g of contract

6-7 months

Rs. 100,000

More than 7 months

Rs.100,000 for every month of delay

Months taken after beginning of the assignment

State / UT may conduct independent Audit to that the data center is as per the specifications.

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3.

Capacity building

At least 80% of the training audience should give a rating of satisfactory or above

Less than 80% and more than 60% attendees find the training satisfactory

Rs. 15,000 / training session

Less than 60% of the attendees Find the training satisfactory

Rs. 25,000 per training session

survey to be provided to each attendee

The of the attendees must be taken after every training session and this should be leveraged for improving the capacity building program

4.

Data Digitization

Error rate in a batch during verification should be less than 5%

Error rate between 5% - 10%

Rs. 5,000/ batch and correction of records

Error rate of over 10%.

Rs. 10,000 / batch and the entire batch to be re-done

Error rate in a batch during verification

Error rate is measured by percentage of the records with corrections marked by designated officials

5.

Maintenance phase

All the issues reported regarding hardware, software etc. should be resolved within 24 hours (within 1 working day)

Resolution of issues within 2 working days of reporting

Rs. 500

Resolution of the issue after 2 working days

Rs. 1000 for every day delay over and above beyond

Time and date of reporting of the issue

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3. Violations and Associated Penalties a) The primary intent of Penalties is to ensure that the system performs in accordance with the defined service levels. Penalties are not meant to be punitive or, conversely, a vehicle for additional fees. b) Penalty Calculations. The framework for Penalties, as a result of not meeting the Service Level Targets are as follows: i. The performance will be measured for each of the defined service level metric against the minimum / target service level requirements and the violations will be calculated accordingly. ii. iii. iv.

The number of violations in the reporting period for each level of severity will be totaled and used for the calculation of Penalties. Penalties applicable for each of the high severity violations are 0.1% of respective payment-period payment to the SI. Penalties applicable for each of the medium severity violations are 0.05% of respective payment-period payment to the SI.

Post Implementation Phase SLAs 1. Primary DC/DRC Site Infrastructure Systems and Application Availability and Performance a) Production CAS Systems. The failure or disruption has a direct impact on the state/ UT’s ability to service its police stations / higher offices, ability to perform critical backoffice functions or a direct impact on the organization. This includes but not limited to:i. Storage and related switches at Primary DC and DRC. ii. Web, Application, Database, and Backup Servers at Primary DC and DRC. iii. Primary DC to DRC connectivity. iv. Primary DC and DRC network infrastructure v. Primary DC and DRC security infrastructure. b) Non-CAS Systems in Production and Non Production Systems (Development, QA, and Training). The failure or disruption has no direct impact on the State’s ability to serve its police stations / higher offices, or perform critical back-office functions. i. Production Non CAS Servers ii. Test, QA and Training Servers iii. Helpdesk infrastructure & applications. iv. EMS Infrastructure. c) CAS Solution Components. The failure or disruption has a direct impact on the State’s ability to service its police stations / higher offices, ability to perform critical back-office functions or a direct impact on the organization. d) Non ERP Solution Components. The failure or disruption has no direct impact on the State’s ability to serve its police stations / higher offices, or perform critical back- office functions. e) These service levels will be monitored on a monthly basis. Government of Tamil Nadu

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f) The below tables gives details on the Service Levels the SI should maintain. Service Level Measurement Description Infrastructure Availability

Availability of production CAS systems shall be at least 99% Severity of Violation: High Availability over six- month period

the

Violations for calculation of penalty

< 99% & >= 98.5%

1

< 98.5% & >= 98%

2

< 98%

3

In addition to the above, if the service level in any month in the sixmonth period falls below 98%, one (1) additional violation will be added for each such month to the overall violations for this service level. Availability of non-CAS systems in production and non-production systems shall be at least 97%. Severity of Violation: Medium Availability over six- month period

the

Violations for calculation of penalty

< 97% & >= 96.5%

1

< 96.5% & >= 96%

2

< 96%

3

In addition to the above, if the service level in any month in the sixmonth period falls below 96%, one (1) additional violation will be added for each such month to the overall violations for this service level. RTO shall be less than or equal to six (6) hours. Severity of Violation: High Each instance of non-meeting this service level will be treated as one (1) violation. RPO (zero data loss in case of failure of Primary DC) should be zero minutes Severity of Violation: High Infrastructure Performance

Sustained period of peak U utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes. Severity of Violation: High Each occurrence where the peak U utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance.

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Service Level Description

Crime & Criminal Tracking Network and Systems

Measurement Number of instances over the six month period

Violations for calculation of penalty

>0 & <=3

1

>3

2

In addition to the above, if the number of instances in any month in the six-month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level. Sustained period of peak I/O utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes. Severity of Violation: High Each occurrence where the peak I/O utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance. Number of instances over the six month period

Violations for calculation of penalty

>0 & <=3 1 >3 2 In addition to the above, if the number of instances in any month in the six-month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level. Infrastructure Availability

Sustained period of peak memory utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes. Severity of Violation: High Each occurrence where the peak memory utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance. Number of instances over the six month period

Violations for calculation of penalty

>0 & <=3

1

>3

2

In addition to the above, if the number of instances in any month in the six-month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level.

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Service Level Description

Measurement

Application Availability

Availability of non-CAS solution components measured within the Data Center shall be at least 97% Severity of Violation: Medium This service level will be monitored on a monthly basis. Availability over the Violations for calculation of six- month period penalty < 97% & >= 96%

1

< 96%

2

In addition to the above, if the service level in any month in the sixmonth period falls below 96%, one (1) additional violation will be added for each such month to the overall violations for this service level. Application Performance

Average application response time during peak usage hours as measured from a client terminal within the Data Center shall not exceed 4 seconds. Severity of Violation: High The list of critical business functions and peak usage hours will be identified by the State during the Supply and System Integration Phase. This service level will be monitored on a monthly basis. Average application response time over the sixmonth period

Violations for calculation of penalty

> 4s & <= 5s

2

> 5s & <= 6s

4

> 6s

5

In addition to the above, if the average turnaround time in any month in the six-month period goes beyond 6s, one (1) additional violation will be added for each such month to the overall violations for this service level.

2. Client Site Infrastructure Systems a) Critical Client Site Systems. The failure or disruption results in inability of the police station / higher offices to service its dependent offices or perform critical back-office functions. Critical client site infrastructure means the IT infrastructure at client site which are shared by multiple s i.e., Core Switch, Core Routers, etc. b) This service level will be measured on a monthly basis for each implementation site. The below tables gives details on the Service Levels the SI should maintain. Government of Tamil Nadu

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Service Level Description

Measurement

Client Site Systems Availability

Availability of the critical client site infrastructure components at all the implementation sites shall be at least 99% Severity of Violation: High This service level will be measured on a monthly basis for each implementation site. If the availability in a month for an implementation site falls below the minimum service level, it will be treated as one (1) violation. The total number of violations for the six-month period will be the cumulative number of violations across all the months across all sites in the six-month period.

3. Handholding : Client Site a) Level 1 Incident. The incident has an immediate impact on the State’s ability to service its police stations / higher offices, to perform critical back-office functions or has a direct impact on the organization. b) Level 2 Incidents. The incident has an impact on the State’s ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames c) The severity of the individual incidents will be mutually determined by the State and SI. d) The scheduled operation time for the client site systems shall be the business hours of the State. e) This service level will be measured on a monthly basis for each implementation site. f) The tables below give details of the Service Levels the SI is required to maintain. Service Level Description

Measurement

Client Site Performance

80% of the Level 1 Incidents at each site should be resolved within 2 business hours from the time call is received / logged which ever is earlier. The maximum resolution time for any incident of this nature shall not exceed 8 business hours. Severity of Violation: Medium This service level will be measured on a monthly basis for each implementation site. If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six- month period. Average number of instances per month = (Total number of instances for the six-month period) / 6 Average number of instances per month

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Service Level Description

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Measurement >0 & <=4

1

>4 & <=8

2

>8 & <=12

3

>12

4

80% of the Level 2 Incidents at each site should be resolved within 6 business hours from the time a call is received / logged which ever is earlier. The maximum resolution time for any incident of this nature shall not exceed 48 hours. Severity of Violation: Medium This service level will be measured on a monthly basis for each implementation site. If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six- month period. Average number of instances per month = (Total number of instances for the six-month period) / 6 Average number of instances per month

Violations for calculation of penalty

>0 & <=4

1

>4 & <=8

2

>8 & <=12

3

>12

4

Replacement of hardware equipment shall be done within 7 days of notification by the State. These equipments would have failed on four or more occasions in a period of less than three months or six times in a period of less than twelve months. (Mean Time Between Failure Condition) Severity of Violation: High Each instance of non-meeting this service level will be treated as one (1) violation. 4. Handholding : Application a) Level 1 Defects. The failure to fix has an immediate impact on the State’s ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization. b) Level 2 Defects. The failure to fix has an impact on the State’s ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames. Government of Tamil Nadu

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c) Level 3 Defects. The failure to fix has no direct impact on the State’s ability to serve its police stations / higher officers, or perform critical back-office functions. d) The severity of the individual defects will be mutually determined by the State and SI. e) This service level will be monitored on a monthly basis. f) The below tables gives details on the Service Levels the SI should maintain. Service Level Description

Measurement

Application Performance

95% of the Level 1 defects shall be resolved within 4 business hours from the time of reporting full details. Severity of Violation: High This service level will be monitored on a monthly basis. Performance over the sixmonth period

Violations for calculation of penalty

< 95% & >= 90%

1

< 90% & >= 85%

2

< 85%

3

In addition to the above, if the service level in any month in the sixmonth period falls below 85%, one (1) additional violation will be added for each such month to the overall violations for this service level. 95% of the Level 2 defects shall be resolved within 72 hours from the time of reporting full details. Severity of Violation: High This service level will be monitored on a monthly basis. Performance over the sixmonth period

Violations for calculation of penalty

< 95% & >= 90%

1

< 90% & >= 85%

2

< 85%

3

In addition to the above, if the service level in any month in the sixmonth period falls below 85%, one (1) additional violation will be added for each such month to the overall violations for this service level. 100% of the Level 3 defects shall be resolved within 120 hours from the time of reporting full details. Severity of Violation: High This service level will be monitored on a monthly basis. Performance over the sixmonth period

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Service Level Description

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Measurement < 100% & >= 90%

1

< 90% & >= 80%

2

< 80%

3

In addition to the above, if the service level in any month in the sixmonth period falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level. Up to date of the documentation of the design, modifications, enhancements, and defect-fixes in the half-yearly period. Severity of Violation: Medium This service level will be measured on a half-yearly basis. Each instance of non-meeting this service level will be treated as one (1) violation.

5. Handholding : Helpdesk and Data Center a) Level 1 Calls. The failure to fix has an immediate impact on the State’s ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization. b) Level 2 Calls. The failure to fix has an impact on the State’s ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames. c) Level 3 Calls. The failure to fix has no direct impact on the State’s ability to serve its police stations / higher offices, or perform critical back-office functions. d) This service level will be monitored on a monthly basis. e) The below tables gives details on the Service Levels the SI should maintain. Service Level Description

Measurement

Helpdesk Performance

98% of the calls shall be answered within 45 seconds. Severity of Violation: High This service level will be monitored on a monthly basis.

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Violations for calculation of

month period

Penalty

< 98% & >= 90%

1

< 90% & >= 80%

2

< 80%

3

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Service Level Description

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Measurement In addition to the above, if the service level in any month in the sixmonth period falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level. 98% of the incidents within helpdesk resolution capacity shall be resolved in a cycle time of 24 hours Severity of Violation: High This service level will be monitored on a monthly basis. Performance over the sixmonth period

Violations for calculation of penalty

< 98% & >= 90%

1

< 90% & >= 80%

2

< 80%

3

In addition to the above, if the service level in any month in the sixmonth period falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level. 98% of the non SI ed incidents shall be routed to the appropriate service provider within 30 minutes. Severity of Violation: Medium This service level will be monitored on a monthly basis. Performance over the six- Violations for calculation of month period penalty < 98% & >= 90%

1

< 90% & >= 80%

2

< 80%

3

In addition to the above, if the service level in any month in the sixmonth period falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level. 80% of the Level 1 calls shall be resolved within 2 hours from call received / logged which ever is earlier. The maximum resolution time for any incident of this nature shall not exceed 8 business hours. Severity of Violation: High This service level will be monitored on a monthly basis.

Government of Tamil Nadu

Performance over the six- month period

Violations for calculation of penalty

< 80% & >= 70%

1

< 70% & >= 60%

2

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Service Level Description

Crime & Criminal Tracking Network and Systems

Measurement < 60%

3

In addition to the above, if the service level in any month in the sixmonth period falls below 60%, one (1) additional violation will be added for each such month to the overall violations for this service level. 80% of the Level 2 calls shall be resolved within 6 hours from call received / logged which ever is earlier. The maximum resolution time for any incident of this nature shall not exceed 48 hours. Severity of Violation: High This service level will be monitored on a monthly basis. Performance over the six- month period

Violations for calculation of penalty

< 80% & >= 70%

1

< 70% & >= 60%

2

< 60%

3

In addition to the above, if the service level in any month in the sixmonth period falls below 60%, one (1) additional violation will be added for each such month to the overall violations for this service level. 80% of the Level 3 calls shall be reported on status and action to be communicated within 24 hours from call received / logged which ever is earlier. The maximum resolution time for any incident of this nature shall not exceed 72 hours. Severity of Violation: High This service level will be monitored on a monthly basis. Performance over the six- month period < 80% & >= 70%

Violations for calculation of penalty 1

< 70% & >= 60%

2

< 60%

3

In addition to the above, if the service level in any month in the sixmonth period falls below 60%, one (1) additional violation will be added for each such month to the overall violations for this service level.

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Service Level Description

Measurement

Datacenter Performance

Replacement of hardware equipment shall be done within 15 days of notification by the State. These equipments would have failed on four or more occasions in a period of less than three months or six times in a period of less than twelve months. (Mean Time Between Failure Condition) Severity of Violation: High Each instance of non-meeting this service level will be treated as one (1) violation.

Datacenter Performance

Up to date of the documentation of the design, modifications, enhancements, and fixes. Severity of Violation: Medium This service level will be measured on a half-yearly basis. Each instance of non-meeting this service level will be treated as one (1) violation.

6. Reporting a) The below table gives details on the Service Levels the SI should maintain for client site systems availability.

Service Level Description

Measurement

Availability and Performance Report

Provide monthly SLA compliance reports, monitoring and maintenance related MIS reports by the 5th of the following month. Severity of Violation: Medium This service level will be monitored on a monthly basis. If the monthly SLA compliance report related to the service level metrics is not provided in the given timeframe, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months in the sixmonth period. Total number of instances over the six month period

Violations for calculation of penalty

>0 & <=3

1

>3

2

7. Credits for Successful Application Uptake The below table gives details of the credits that can be gained by the SI for successful uptake of the application in the State. The credits will not be calculated for the first reporting period. Government of Tamil Nadu

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Service Level Description

Measurement

CCTNS Uptake

The following metrics will be measured at the end of each reporting period for each District that has been declared as “Go Live”: 1. Number of key transactions carried through internet (ex: Transactional such as submitting an application for a noobjection certificate and Informational such a requesting the status of a case) 2. Number of active s profiles in State CAS 3. Number of read-write transactions on State CAS system 4. Number of Searches carried out on data in State CAS 5. Total number of FIRs prepared through State Cas 6. Total number of Crime Details Forms prepared through State CAS 7. Total number of Key Investigation Forms prepared through State CAS 8. Total number of Arrest Cards prepared through State CAS 9. Total number of Charge Sheets prepared through State CAS 10. Quality (recency and accuracy) of information available in State CAS 11. Number of cases reported to be solved because of the availability of State CAS 12. Number of ad-hoc requests successfully responded to using State CAS 13. Turnaround Time for submitting the monthly and annual crime/criminal information to NCRB from the State A credit will be gained for each of the above parameters if the uptake for that parameter shows significant improvement. The following table applies for each of the above parameters:

Government of Tamil Nadu

% increase over the measurement in the last reporting period

Credits

>5 & <=10%

2

>10 & <=15%

3

> 15%

4

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8. Violations and Associated Penalties a) The primary intent of Penalties is to ensure that the system performs in accordance with the defined service levels. Penalties are not meant to be punitive or, conversely, a vehicle for additional fees. b) A six monthly performance evaluation will be conducted using the six monthly reporting periods of that period. c) Penalty Calculations.: The framework for Penalties, as a result of not meeting the Service Level Targets is as follows: i. The performance will be measured for each of the defined service level metric against the minimum / target service level requirements and the ii. iii.

iv.

v. vi. vii. viii.

ix.

x.

violations will be calculated accordingly. The number of violations in the reporting period for each level of severity will be totaled and used for the calculation of Penalties. If the total number of credits gained by the SI is lower than the total number of high severity violations in the reporting period, the total number of credits will be subtracted from the total number of High Severity Violations in the reporting period for the calculation of Penalties. If the total number of credits gained by the SI is higher than the total number of high severity violations in the reporting period, the resultant total number of high severity violations in the reporting period for calculation of penalties will be considered as zero (0). Penalties applicable for each of the high severity violations are two (2) % of respective half yearly payment to the SI. A penalty applicable for each of the medium severity violations is one (1%) of respective half yearly payment to the SI. Penalties applicable for each of the low severity violations is half percentage (0.5%) of respective half yearly payment to the SI. Penalties applicable for not meeting a high (H) critical performance target in two consecutive half years on same criteria shall result in additional deduction of 5% of the respective half yearly payment to the SI Penalty shall be applicable separately for each such high critical activity Penalties applicable for not meeting a medium (M) critical performance target in two consecutive half yearly periods on same criteria shall result in additional deduction of 3% of the respective half yearly payment to the SI. Penalty shall be applicable separately for each such medium critical activity Penalties applicable for not meeting a low (L) critical performance target in

two consecutive half yearly periods on same criteria shall result in additional deduction of 2% of the respective half yearly payment to the SI. Penalty shall be applicable separately for each such medium critical activity xi. It is to be noted that if the overall penalty applicable for any of the review period during the currency of the contract exceeds 25% or if the overall penalty applicable for any of the successive half year periods during the

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currency of the contract is above 15%; then the State shall have the right to terminate the contract.

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ANNEXURE VII

Crime & Criminal Tracking Network and Systems

Network Connectivity Solution

The Networking solution of CCTNS project shall be based on a Hybrid Model which will consist of Tamil Nadu State Wide Area Network (TNSWAN) operated by ELCOT under SWAN scheme and Data network operated by Bharat Sanchar Nigam Limited (BSNL) which consists of Point to point leased lines, VPNoBB and MPLS technologies. BSNL shall be providing the Networking & Connectivity services along with Operations & Maintenance for all the locations implemented by BSNL in Tamil Nadu. BSNL shall also provide connectivity on MPLS VPN network for aggregated bandwidth at the Tamil Nadu State Data Center (TNSDC) for the locations connected on VPNoBB and also provide connectivity for TNSDC at Chennai to the National Data Centre (NDC) of NCRB. Further BSNL shall provide MPLS VPN network for connecting TNSDC and Disaster Recovery Centre (DRC) for CCTNS Project to be positioned at State Data Centre, Kerala, located in Trivandrum. Scope of work for BSNL: The details of scope of work of BSNL are as under: a) Provisioning of 256 kbps/512 kbps VPNoBB connectivity to Police Stations including the 25 remote and inaccessible Police Stations which presently do not have broadband connection available. The list of these inaccessible locations is as mentioned below:

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S.No 1.

Crime & Criminal Tracking Network and Systems

DISTRICT Vellore

POLICE STATION Panamadangai

2.

Thiruvalam

3.

Kavalur

4.

Villupuram

Thirupalaipandal

5.

Cuddalore

Thukkanampakkam

6.

Maruthur

7.

Coimbatore

Pillur Dam

8.

Tiruppur

Tiruppur Rural

9.

Erode

Burgur

10.

Kadambur

11.

Salem

Kariyakovil

12.

Perambalur

Venganur

13.

Karur

Balaviruthi

14.

Pudukottai

Udayallipatti

15.

Theni

Kurangani

16.

Tirunelveli

Vijanarayanapuram

17.

Manjolai

18.

Kuruvikulam

19.

Sivanthipatti

20.

Thirukkankudi

21.

Sivalaperi

22.

Thoothukudi

23. 24. 25.

Kadalkudi SP, PTC, Perurani

Manimutharu

TSP-X Battalian TSP-XII Battalian

b) Provisioning of the Routers (at CCTNS site) and Modems for locations to be connected directly with MPLS VPN and all other hardware and network infrastructure provided for VPNoBB connectivity. c) Provisioning of Aggregated bandwidth on MPLS VPN network at each Government of Tamil Nadu

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States/UTs SDC for the locations connected on VPNoBB network. d) Provisioning of MPLS VPN connectivity between TNSDC and DRC. e) Provisioning of MPLS VPN connectivity between NDC and TNSDC f) Maintaining the network including hardware supplied for minimum period of 3 years. SLA of 99% uptime would be provided for MPLS VPN connectivity. SLA for the sites connected through VPN on Broadband will be 97% Role of System Integrator: The SI shall coordinate with BSNL and the State/UT Police Department for implementation of the Network and Connectivity solution of CCTNS project. The following are the key responsibilities of the SI with respect to Networking and Connectivity. i. Site preparation at all locations for establishment and installation of networking and connectivity solution. ii. Coordination with the State Police Department and nominated officials of BSNL for Installation, Configuration, Testing and Commissioning of BSNL’s 2Mbps MPLS VPN links and 256/512 kbps VPNoBB links. iii. Coordination with BSNL for ensuring Operations and Maintenance of networking hardware to ensure compliance to the SLAs as offered by BSNL. iv. The SI will also be coordinating with BSNL and State Police Department for SLA Monitoring, Fault Reporting & Troubleshooting of the links for meeting the Service levels and Master Service Agreement. v. SI shall also coordinate with State CCTNS Nodal Officer (ADGP, SCRB) for finalizing Police stations lists for the connectivity options, issuing commissioning report for demand note/payment clearance, reporting SLA and providing for link status updates. Note: The process of finalization for g of contract with BSNL as Service provider for CCTNS project is in progress and detailed guidelines on implementation of Networking and Connectivity will be sent to all States/UTs.

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ANNEXURE VIII

Crime & Criminal Tracking Network and Systems

Indicative Technical Specifications

Personal Computer for each of the police stations: Personal Computers Features Processor Chipset Motherboard RAM Hard Disk Drive & controller Optical Drive Graphics Audio Ethernet Bays Slots Ports Power Supply Keyboard Monitor Mouse Operating System Office Productivity Application Compliance And Certification Drivers for different Operating systems OEM Certifications Warranty

Government of Tamil Nadu

Specifications Intel Core i5 2400 (3.10 Ghz, 6MB L3 Cache) 4 core processor Intel Q67 Express Chipset OEM Motherboard 2 GB DDR3 PC3- 6400 (1066 Mhz) Non ECC RAM expandable up to 16 GB (4 DIMM Slots minimum) 250 - GB SATA 3.0 Gb/s Hard Drive (16 MB Cache, 7200 RPM, NCQ Smart -IV) Serial Advanced Technology Attachment (SATA) Super Multi Light Scribe DVD Writer Drive Intel HD Graphics 2000 - Integrated Inel HD Audio - Integrated Gigabit 10/100/1000 Network card with remote booting facility External : 2 * 5.25" drive bays ; Internal : 2* 3.5" drive bays Minimum 3 PCI / PCI express slots Ports :6 * USB 2.0 (4 in front + 2 in rear), 1* VGA, 1* Line in , 1* Line out, 1* RJ 45 300-watt ATX Power Supply – PFC (Active Power Factor Correction (PFC) power supply). Surge Tolerance of upto 2000V PS/2 104 keys keyboard (Same make as PC) 18.5 ‘’ LCD monitor with TCO 5.0 Certification PS/2 2 Button Optical Scroll Mouse(Same make as PC) NIC Linux – To Be Provided by NIC LibreOffice 3.3 3 / Star Office / Libre Office As per industry standard for Monitor and PC Drivers should be supplied along with the PC ISO 9001-14001, ISO 9001-2008, Greenpeace International, Should be in the in the list of top 5 desktop brands as per IDC report published for India during year 2010. 5 years comprehensive onsite replacement warranty.

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Duplex Laser Printers Feature Speed (min.) Memory(min.) Resolution Interface Monthly Duty Cycle Language Print Mode Cartridge Drivers

Crime & Criminal Tracking Network and Systems

Specification 20 PPM / 23PPM (A4) 32 MB / 64 MB 1200x1200 dpi USB, Ethernet (UTP) with respective cables 10000 Pages PCL6 / PS2 or higher Automatic Duplex Mode Full Cartridge- Starter Cartridge not acceptable Windows 2000, Windows XP, Windows Vista, Windows 7, MAC OS 9.0, MAC OS X, Linux Kernel 2.6 or later

Multi - function Laser (Print/Scan/Copy) Feature Specification Speed (min.) 20 PPM / 23PPM (A4) Memory(min.) 32 MB / 64 MB Resolution 1200x1200 dpi Interface USB, Ethernet (UTP) with respective cables Monthly Duty Cycle 10000 Pages Language PCL6 / PS2 or higher Accessories Copier, Scanner with ADF Drivers Windows 2000, Windows XP, Windows Vista, Windows 7, MAC OS 9.0, MAC OS X, Linux Kernel 2.6 or later Digital Pad & Pen Feature Pad Size Writing Area Notepad holder Built-in memory Memory slot Digital pen size Digital page file formats OS ed Interface Finger print reader Feature Sensor Type Prism Architecture Size of Window Glass Thickness Resolution Image grey scale Scanning time Distortion rate Computer interface Operating temperature Government of Tamil Nadu

Specification 336mm (length) x 245mm (width) 210mm x 279mm 210mm x 300mm 32MB or more Secure Digital 134mm x 11.3mm (diameter) DHW; DND Windows 2000, Windows XP, Windows Vista, Windows 7, MAC OS 9.0, MAC OS X, Linux Kernel 2.6 or later USB 1.0 & 2.0

Specification Optoelectronic Dual Prism minimum 45mm x 45mm preferable up to 45mm x 48mm 25mm 500 PPI or higher 256 level Dynamic 0.01Sec. 0.1% USB2.0, USB Powered 0-55 Degree C

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Environmental humidity Optical/Film Coating Operating system Compliant Digital Camera Feature Effective Megapixels Image sensor Image sensor size Image format White balance Image Stabilization Maximum Optical Zoom Maximum Wide Minimum aperture Maximum aperture LCD screen size Has live preview Maximum shutter speed Minimum shutter speed ISO Low ISO High Exposure settings Memory Capacity Memory type Flash characteristics Flash Maximum video capture resolution Maximum frame rate Video capture format Interface connection Battery Type Rechargeable

Government of Tamil Nadu

Crime & Criminal Tracking Network and Systems

Up to 90% Hygroscopic Linux P. I. V

Specification 10 megapixels or Higher CMOS / CCD 0.400 inches or larger JPEG /RAW Auto & Manual Hardware 4 X or Higher Angle 28 mm 8 2 3 inches or higher Yes 2500 15 100 3200 Aperture Priority & Shutter Priority Minimum 2 GB SD Memory Card / SDHC Memory Card / SDXC Memory Card Built-in Auto Flash Slow Sync / Red-Eye Reduction 1280 x 720 pixels 30 Frames per Second MOV/AVI USB 1.0 & 2.0 Lithium Ion/ AA Battery Yes Windows 2000, Windows XP, Windows Vista, Windows 7, MAC OS 9.0, MAC OS X, Linux Kernel 2.6 or later

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160 GB External Hard Disk Drive Feature Specification Capacity 160 GB Type External Interface USB 2.0 & USB 1.1 Spindle Speed 5400 RPM Buffer Size 8 MB Seek Time 12 ms Transfer Rate 60 Mega Bytes /s Form Factor 2.5" OS Windows 2000, Windows XP, Windows Vista, Windows 7, MAC OS 9.0, MAC OS X, Linux Kernel 2.6 or later 16 Port Switch – Unmanaged Feature Specification Standards IEEE 802.3 10BASE-T Ethernet IEEE 802.3u 100BASE-TX Fast Ethernet ANSI/IEEE 802.3 NWay auto negotiation Protocol CSMA/CD Data Transfer Rates Ethernet 10Mbps (half-duplex) 20Mbps (full-duplex) Fast Ethernet: 100Mbps (half-duplex) 200Mbps (full-duplex) Network Cables 10BASE-T: UTP Cat. 3, 4, 5 (100 m) EIA/TIA-586 100-ohm STP (100 m) 100BASE-TX: UTP Cat. 5 (100 m) EIA/TIA-568 100-ohm STP (100m max.) Number of Ports 10/100Mbps port x 16 Twisted-pair Rx Auto-correction for each port Reverse Polarity MAC Address Automatic update Learning RAM Buffer 4MBits per device Power Supply 100 - 240 VAC, 50/60 Hz 0.3A Internal power supply 16 Port Switch - Managed Feature Specification Interface Ports 16 10/100/1000BASE-T Auto-negotiating, Auto-MDI/MDI-X ports with 802.3x Flow Control Performance 32Gbps Switch Capacity Packet Forwarding 23.8Mpps or above Rate MAC Address Table 8K Size MAC Address Update Up to 256 static MAC entries Enable/disable auto-learning of MAC addresses Packet Buffer 512KB Power Input 100 to 240 VAC 50/60Hz Internal power supply Port Standards and IEEE 802.3 10BASE-T Ethernet Functions IEEE 802.3u 100BASE-TX Fast Ethernet IEEE 802.3ab 1000BASE-T Gigabit Ethernet Government of Tamil Nadu

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LAYER 2 Features

VLAN

Quality of Service (QoS) Security

Management

Crime & Criminal Tracking Network and Systems

IEEE 802.3z Gigabit Ethernet (fiber) ANSI/IEEE 802.3 IEEE 802.3x Flow Control Auto-Negotiation 802.3af Power over Ethernet IGMP v1/2 Snooping: s 64 multicast groups 802.1D Spanning Tree Static Port Trunk (Link Aggregation): up to 6 groups per device, up to 8 ports per group 802.1Q VLAN (VLAN Tagging) Up to 256 static VLAN groups Management VLAN Asymmetric VLAN 802.1p Priority Queues Up to 4 queues per port DS-based QoS 802.1X Port-based Access Control Broadcast Storm Control Trusted Host Cable Diagnostics function Web-based GUI SNMP v1 DH Client Trap setting for destination IP, system events, fiber port events, twisted-pair port events Port Access Control Web-based: Configuration backup/restoration Web-based: Firmware backup/ System Reboot using web-based interface

UPS – 2 KVA online UPS (for each police station) Feature Specification 2 kVA/ 1.6 kW/ 0.8 PF with 60 min backup Power Rating Technology True On-Line Double Conversion Architecture 220/230/240 Vac Nominal input voltage (Vac) 160-288 VAC Input voltage Range 50/60 Hz auto sensing Operating Frequency 208/220/230/240 VAC Nominal output Voltage +/-3% online; +/-3% on battery mode Output voltage Regulation Overload Up to 110 % for 2 minute, 111-150% for 30 sec Capacity 85% (On-Line mode) Efficiency >93% (High efficiency mode) 3:1 Load Crest Factor 3 LEDs indicating UPS status LED 5 Alarm/Bar Graph indicators RS232 Standard Communication ports SNMP, Multiserver card, relay card , Modbus card Optional Slots Dual Form Factor – Should be placed either as Rack mount or Form Factor Government of Tamil Nadu

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Battery Type Battery Runtime

Battery Replacement Start-On-Battery Operating Temperature Storage Temp Altitude Audible Noise RoHS Compliance Markings Safety EMC Quality

Crime & Criminal Tracking Network and Systems

Tower. Height Should not exceed 2U for rack mount purpose Sealed, lead-acid, maintenance-free The system must be capable of providing 60 minutes of battery Back-up time. (Minimum VAH= 2952 AH for 60 minutes back up) Exide / Amaron / Luminous Total number of batteries offered should be clearly mentioned. Voltage of each battery offered should be clearly mentioned AmpereHour rating of each battery offered should be clearly mentioned. Total Volt-Ampere-Hour rating of the Battery Bank Offered should be clearly mentioned. Modular, hot-swappable, -replaceable Should allow startup of UPS without utility input 0°C - +40°C Recommended 0°C - +25°C < 3000 M <45 dB battery mode Should be EU RoHS / WEEE Compliant CE EN 50091-1 / equivalent EN 50091-2 /equivalent ISO 9001, ISO 14001

UPS – 5 KVA online UPS (for each District SP Office and Higher Offices) Feature Specification 5 kVA/ 4 kW/ 0.8 PF with 60 min backup Power Rating True On-Line Double Conversion Architecture Technology 220/230/240 Vac Nominal input voltage (Vac) 160-288 VAC Input voltage Range 50/60 Hz auto sensing Operating Frequency Nominal output 208/220/230/240 VAC Voltage +/-3% online; +/-3% on battery mode Output voltage Regulation Up to 110 % for 2 minute, 111-150% for 30 sec Overload Capacity 85% (On-Line mode) Efficiency >93% (High efficiency mode) 3:1 Load Crest Factor 3 LEDs indicating UPS status LED 5 Alarm/Bar Graph indicators RS232 Standard communication ports SNMP, Multiserver card, relay card , Modbus card Optional Slots Dual Form Factor – Should be placed either as Rack mount or Form Factor Tower. Height Should not exceed 2U for rack mount purpose Sealed, lead-acid, maintenance-free Battery Type Government of Tamil Nadu

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Battery Runtime

Battery Replacement Start-On-Battery Operating Temperature Storage Temp Altitude Audible Noise RoHS Compliance Markings Safety EMC Quality

Government of Tamil Nadu

Crime & Criminal Tracking Network and Systems

The system must be capable of providing 60 minutes of battery Back-up time. (Minimum VAH= 7800 AH for 60 minutes back up) Exide / Amaron / Luminous Total number of batteries offered should be clearly mentioned. Voltage of each battery offered should be clearly mentioned AmpereHour rating of each battery offered should be clearly mentioned. Total Volt-Ampere-Hour rating of the Battery Bank Offered should be clearly mentioned. Modular, hot-swappable, -replaceable Should allow startup of UPS without utility input 0°C - +40°C Recommended 0°C - +25°C < 3000 M <45 dB battery mode Should be EU RoHS / WEEE Compliant CE EN 50091-1 / equivalent EN 50091-2 /equivalent ISO 9001, ISO 14001

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Specifications for Sine Inverter (3 KVA) (for each Police Station) Under Voltage 100 +/- 10 V INPUT Over Voltage 285 +/- 10 V Voltage (INVERTER Mode) 230 V Nominal Voltage (Mains Mode) Same as Input Frequency (INVERTER Mode) 50 Hz. +/- 2% OUTPUT Frequency (Mains Mode) Same as Input (45-55 Hz.) Overload > 110 % Transfer Time (typical a.s) 10 ms. Type 12V/135 AH Tubular Number 4 in series Typical Recharge Time 10-12 Hrs. BATTERY Battery Deep Discharge, Protection Reverse Polarity, DC Overvoltage Inverter ON Battery Low Mains On Battery Charged Overload LED DISPLAY No Load Over Temperature Short Circuit under Battery Mode MCB Trip or Short Circuit under Mains Mode Low Battery Pre-Alarm Low Battery Overload ALARMS No Load Shut Down Short Circuit Operating Temperature 0-45o C (32-113 o F) Storage Temperature 0-45o C (32-113 o F) ENVIRONMENTAL Humidity 0-95 % RH non -condensing Specifications for Tubular Battery (for each Police Station) Nominal Capacity Electrolyte BOOST MODE TRICKLE Voltage Volume in MODE Litres Starting Finishing Min Max (Minimum) Rate Rate 12 135AH 11.0 12.0 6.0 108 432

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Specifications for Handheld Device for Data Access and Communication (for Intelligence Unit Office and Intelligence Headquarters) S.No

Details

Specification

1 2

System Software U

Win 6.5 or latest, Linux or Android (minimum 2.1) Arm 9 core 32 bit (500 MHz or Higher )OR Latest Intel PXA270 (520 MHz or higher)

3

Monitor

4

Full Radio Communication

Basic Screen parameter TFT, Color screen, 320*240 pix, 4:3 aspect ratio, 3.5 inch QVGA, high-definition capacitive touch screen, At least 64K color (65,536 colors) GSM GPRS EDGE 3G/W-CDMA Should work with 2.5G/3G data services being offered / to be launched by various mobile service providers in India. Bluetooth Class 2.0 Wi-Fi 802.11 b/g Integrated GPS

5

Battery

6

ROM/NAND Flash

7 8 9 10 11

RAM SD card Slot Input Interface Ruggedness

12 13

Java Messaging

14

GPS

15

Camera

16

Finger Print Scanner for Biometric Access

Government of Tamil Nadu

Rechargeable Li-ion / Li-Po 3.7V or higher upto 7.2V 1500mAH or higher with 230V AC Adaptor & Vehicle Cigarette Lighter Charging Adaptor Device should have Minimum 8 hrs Battery backup with GPRS activated. 256 MB Minimum 128 MB Minimum space available, 256 MB Minimum configured scalable to 512 MB SDIO /SD Card Full QWERTY with Stylus for Touch screen Input Data Cable , USB 2.0 Host & Client IP 67 Should be able to withstand at least 4 feet drops on concrete floors on all edges and on screen. The TFT screen and device should be scratch resistant. Java SMS MMS E-Mail Push E-Mail Channels:20,,Reqcquire:0.1sec avg. Sensitivity:159DBm Reqcquire:0.1sec avg. Hot Start :1 Sec, average Warm Start:38 Sec, average Cold Start: 42 sec, average Camera 5 mega-pixel (Minimum) Image Format - JPEG Auto focus Lens Facility to shoot video (24fps minimum) Video Format – AVI/MP4/WMV 500 dpi or higher Optical Sensor

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S.No

Crime & Criminal Tracking Network and Systems

Details

Specification Effective Area :14mm x 20 Minex compliant ISO templates FAR:0.0001% FRR:0.01% UIDAI compliant

17

Signature Pad

Integrated Pad & Stylus

18

Voice Recorder

Standard Voice recorder facility

19

Additional Accessories

20

Warranty

Rugged carrying case with belt clip and with all required connecting cable and vehicle charger. An existing Screen protector along with an additional one. 5 Years

21

Kill Option

In case of a lost mobile, facility to destroy data from remote location

22

Environmental Parameter

23

Certification

Operating Temperature 0°C to 50°C Storage Temp 0°C to 60°C Operating Humidity 10-90% non-condensing ISO 9001

24

Agency Approvals

FCC,ICS, CSA,IEC

25

26

Real time clock & Network Time Protocol (NTP) Security Feature

Device should have real time clock so that time of device will not change even if battery is removed. The device should also time synchronization using NTP or SNTP. Facility to create guest at device so that will not be able to do any unnecessary modifications

27

Diagnostic features

Device should have network diagnostic features like PING, TRACE ROUTE etc.

28

Antivirus protection

Device should have licensed Antivirus Software.

b. Application Platform, Operating System and Server Hardware

i.

S. No. 1

Server description Web Server internet s

Hardware x86 family

2

Web server intranet s

X86 family

3

Directory Server Access Manager with DNS & client authentication license server

X86

4

Application Server/Portal

X86

5

Data Base server

X 86

OS Ubuntu / CentOS Ubuntu / CentOS Ubuntu / CentOS

Application PHP/J2EE

Ubuntu / CentOS Ubuntu/ CentOS

FOSS

Apache HTTP Server Free Open Source Solution (FOSS)

PostgreSQL

Technical Specification for Network Equipment:

Government of Tamil Nadu

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Core Distribution switch:  For Distribution Layer, two numbers of Distribution Multilayer switch proposal should come with the standard architecture with Firewall service module with Active & standby units. Should have at least 6 modules. Feature Specification Switch Architecture  Distribution data switch consisting of One Management module  Core data switch consisting of One Management module  All modules should be provided with distributed forwarding capability.  3x48 port 10/100/1000 module.  2x24 Gigabit Fiber interfaces modules with of 100BASE FX (Multi Mode) & 100BASE-BX (Single Mode)  Redundant power source to meet the full power requirements including the expanded load in future.  The Core Data / Distribution Data Switch should have the following features & requirements and Scalable with full expansion capability, Number of Slots – Minimum of 6 slots. Performance Specifications  Backplane Bandwidth should be minimum 600 Gbps in a Single chassis.  Layer 3 Forwarding Performance of up to 350 Mpps  Redundant Management Modules with stateful failover. Failure of one U should not affect the performance of the switch. Redundant module of similar capacity.  The Security features should port filtering, enabling of individual ports to access only selected nodes, IP permit lists to prevent unauthorized access to the switch, Access Control Lists (ACL) to secure networks from unauthorized s, authentication and secure communications over un -secure channels for access to the network Layer 2 Features  802.1Q, Centralized VLAN management and configuration.  Number of VLANS: - >=4000  802.1 p/q - VLAN Tagging  802.3x - Flow Control  for features like Uni-Directional Link Detection. In case of one of the Cores fiber cut, the switch should detect uni -directional transmission and shut down the port to avoid loops and help bring up the backup links.  Ethernet IEEE 802.3, 10 Base T  Fast Ethernet (IEEE802.3u, 10/100 Base-TX, 100 Base FX, 1000 Base FX)  Gigabit Ethernet-(IEEE 802.3z, 802.3ab)  for 10 Gigabit Ethernet ( IEEE 802.3ae) Layer 3 Features  Layer 3 or 4 switching and routing  Port Mirroring  L2, L3 and L4 access control filters. L3/L4 frame classification  VRRP or equivalent for High Availability  Rapid Spanning Tree Protocol (RSTP)(802.1w)  Rapid convergence Layer 3 protocols  802.1s - Per-VLAN Group Spanning Tree Protocol  for IP routing features for Static,RIPv1, Government of Tamil Nadu

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E-Governance Mission Mode Project:

Feature

Crime & Criminal Tracking Network and Systems

Specification BGPv4,OSPFv2,IS-IS, IGMP v1,v2,v3  IGMP v1,v2,v3  Protocol-Independent Multicast (PIM)-SM  RFC 1075 - DVMRP v3-07,  PIM (Protocol Independent Multicast)  IP Version 6 (IPv6) in hardware.

Quality of Service Features

         

Security Features

         

Government of Tamil Nadu

Enterprise wide QoS management: LAN to WAN integration Traffic Classification: Physical Port, IP DA/SA, IP DA/SA/L4 Port ission Control: IP DA/SA, IP DA/SA L4, RSVP Traffic Marking: Diffserv, IEEE 802.1Q/P COS, IPv4 ToS, via ACLs Congestion Avoidance: WRED, multiple Queue Thresholds Scheduling IP precedence, 802.1p and ISL priority, three transmit queues on a per port basis, WRR, Strict Priority Queue TOS<->COS mapping Micro-Flow Policing (limits BW of specific /application) Aggregate-Flow Policing (dedicated BW per customer SLA) Excess-Rate Policing (permits traffic bursts, enables granular priority Values/service-level) Strict-Priority Queue (protects mission-critical, delaysensitive traffic) Port based and policy based VLAN & Spanning tree Network ingress filtering - RFC 2267 IP broadcast forwarding control Rate limiting using ACLs Uni cast Reverse Path Forwarding (RPF) SYN attack protection Session control RADIUS for Server load balancing with Layer 3 and Layer 4 protection No impact on packet forwarding performance

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E-Governance Mission Mode Project:

Feature Wire rate Access Control Lists

Crime & Criminal Tracking Network and Systems

Specification

         

          Network Management features

   

Standard/Extended Reflexive (stateful) Dynamic (time of day) IP permit lists MAC address filtering based on Source and Destination Address Bi-directional VACL per VLAN Community Traps and Syslog messages sent on security violations Private VLAN 802.1x Network Security and Authentication. for the 802.1x standard allows s to be authenticated regardless of which LAN port they are accessing, and provides unique benefits to customers who have a large base of mobile (wireless) s accessing the network. 802.1x with VLAN assignment allows a dynamic VLAN assignment a specific regardless of where the is connected. 802.1x with voice VLAN to permit an IP phone access to the voice VLAN Irrespective of the authorized or unauthorized state of the port. 802.1x with port security for authenticating the port and managing network access for all MAC addresses, including that of the client. IP Access Lists to limit telnet and SNMP access. SSH, RADIUS, AAA for authentication for Local Command ing and logging. DH and BOOTP relay Standard DNS Per port broadcast, Unicast and Multicast storm control Dynamic trunking protocol for the automatic configuration of required trunking Protocol on the ports, without manually configuring it Web based Telnet and TFTP access RMON - Remote Monitoring (RMON) with 4 RMON groups (history, statistics, Alarms and events). SNMP agent – SNMPv1, SNMPv2c, SNMPv3, Port snooping and connection steering

Layer 2 switch Feature General Features

Performance

Layer-2 Features

Specification

      

Government of Tamil Nadu

The switch should have minimum 24 x 10/100/1000 Gigabit Ethernet Ports & 4 X dual –purpose Uplinks (four SFP-based Gigabit Ethernet ports). for Redundant Power supply. 16 Gbps switching fabric Wire-speed forwarding rate - 6.5 Mpps Configurable up to 8000 MAC addresses IEEE 802.1Q VLAN encapsulation. Up to 255 VLANs should be ed. for 4000 VLAN IDs. for Automatic Negotiation of Trunking Protocol, to help minimize the configuration & errors.

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E-Governance Mission Mode Project:

Feature

Crime & Criminal Tracking Network and Systems

Specification

       

   Quality of Service (QoS) & Control

      

Management

       

  Government of Tamil Nadu

for Centralized VLAN Management. Spanning-tree Enhancements for fast convergence IEEE 802.1d, 802.1s, 802.1w, 802.3ad Spanning-tree feature to prevent other edge switches becoming the root bridge. IGMP snooping v3, for upto 255 IGMP Groups. IGMP filtering. Link Aggregation Protocol (LA) for Detection of Unidirectional Links (in case of fiber cut) and to disable them to avoid problems such as spanning-tree loops. The Switch should be able to discover the neighboring device of the same vendor giving the details about the platform, IP Address, Link connected through etc, thus helping in troubleshooting connectivity problems. Per-port broadcast, multicast, and storm control to prevent faulty end stations from degrading overall systems performance. Local Proxy Address Resolution Protocol (ARP) to work in conjunction with Private VLAN Edge to minimize broadcasts and maximize available bandwidth Standard 802.1p CoS and DS Control- and Data-plane QoS ACLs Four egress queues per port to enable differentiated management of up to four traffic types across the stack. Weighted tail drop (WTD) to provide congestion avoidance Strict priority queuing mechanisms There should not be any performance penalty for highly granular QoS functions. Rate Limiting function should guarantee bandwidth in increments as small as 1Mbps. Superior manageability features. Command Line Interface (CLI) for configuration & troubleshooting purposes. For enhanced traffic management, monitoring, and analysis, upto four RMON groups (History, statistics, alarms, and events) must be ed. Layer 2 trace route to ease troubleshooting by identifying the physical path that a packet takes from source to destination. Domain Name System (DNS) to provide IP address resolution with -defined device names. Trivial File Transfer Protocol (TFTP) to reduce the cost of istering software upgrades by ing from a centralized location. Network Timing Protocol (NTP) to provide an accurate and consistent timestamp to all intranet switches. SNMP v1, v2c, and v3 and Telnet interface delivers comprehensive in –band management, and a CLIbased management console provides detailed out -of-band management. RMON I and II standards SNMPv1, SNMPv2c, and SNMPv3

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E-Governance Mission Mode Project:

Core Router: Feature Architecture

Crime & Criminal Tracking Network and Systems

Specification

    

    Interface Requirements

    

Performance

   

    Government of Tamil Nadu

Should be chassis based & modular architecture for scalability and should be a single Box configuration for ease of management. Architecture should be modular / distributed and should be a single box configuration for ease of management. Multi Service Router (Data, Voice, Video) Should have power supply redundancy. A single power supply should be able to a fully loaded chassis. The offered platform should be able to the following interface types –  Serial port with synchronous speed up to 2 Mbps with interface V.35/G.703, Channelized E1 interfaces for provisioning nx64Kbps connectivity  E3 & DS3, STM1 for high speed interface requirements, Channelized STM -1 Interfaces for aggregating multiple 2Mbps interfaces onto a single Channelized Interface.  Ethernet Interfaces –GE (1000 Base X) as per IEEE 802.3z and 802.3ab, FE as IEEE 802.3u, 512 MB RAM and should be upgradeable to 1GB Should have 256 MB Flash Should have adequate memory to all OS feature Should have IPSEC VPN (3DES/AES) Encryption Features. 6 x V.35/G703 Serial Interfaces (along with necessary cables) to Aggregate WAN links from Districts & Aggregation Buildings. 8X1 Channelized E1 Interfaces. 4 x 1 Gigabit Ethernet Interfaces for LAN connectivity. Single channel wire speed shall be minimum of 15 Mpps and router throughput should be minimum 10 GBPS. Should performance services like NAT, GRE tunneling, ACL (Standard & Extended) , all industry standard routing protocol. Shall have MLPPP for link aggregation Shall have Voice traffic optimization Shall at least 150 Kpps forwarding performance Shall variety of interfaces like  V.35 Sync Serial, (2 Mbps), E1 G.703, Ch -E1  GE as per IEEE 802.3z and 802.3ab, FE as per IEEE 802.3u,  ISDN BRI and PRI and Router should have auto dial Backup capability for  ISDN when primary Lease line is down. Shall DSL connectivity using ADSL, G.SHDSL for Horizontal office connectivity. Shall have performance enhancement through hardware based encryption Shall other IP Services like ACLs. Shall Voice traffic optimization with features like

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E-Governance Mission Mode Project:

Feature

Crime & Criminal Tracking Network and Systems

Specification LFI



High Availability

     

Protocol



QoS Features

   

Security Features

            

Debug, Alarms & Diagnostics

    

Management

  

Interface Requirements

Government of Tamil Nadu

 

Router should have redundant U & Shall Redundant Power supply Shall On-line insertion and removal for cards. Shall Non-Stop forwarding for fast re-convergence of routing protocols (BGP, OSPF, IS-IS) Should VRRP. Shall redundant connection to LAN Shall VRRP or equivalent Shall Routing protocols like RIP ver1 (RFC1058) & 2 (RFC 1722 and 1723), OSPF ver2 (RFC2328), BGP4 (RFC1771), IS-IS (RFC1195). Multicast routing protocols : IGMPv1, v2 (RFC 2236), PIM -SM (RFC2362). Should have Dual Stack IPv4 & IPv6 protocols. Shall have IPv6 features Shall have RIPng and OSPFv3 for IPv6. Classification and Marking: Policy based routing, IP Precedence, DS. Congestion Management: WRED, Priority queuing, Traffic Conditioning: Committed Access Rate/Rate limiting Signaling: RSVP for Bandwidth reservation Link efficiency mechanisms: cRTP/LFI/DiffServ MLPPP Should have GRE Tunneling, NAT without any major performance impact. for Firewall, MD-5 route authentication for RIP, OSPF, IS-IS and BGP SNMPv3 authentication AAA using Radius PAP / CHAP authentication for P-to-P links for DoS prevention, DoS protection IP Access list to limit Telnet and SNMP access to router Shall multi-level of access. Multiple privilege authentications for Console and telnet access through local database or through a separate AAA Server. for monitoring of Traffic flows for Network planning and Security Purposes. Display of input and output error statistics on all interfaces Display of Dynamic ARP table Trace-route, Ping and extended Ping for testing & troubleshooting connectivity. Should have extensive for SLA monitoring for metrics like delay, latency, Jitter, packet loss, Shall have for Web based management, C LI, Telnet and SNMPv3 Shall Secure Shell for secure connectivity. Embedded RMON for four groups – history, statistics, alarms and events 2 * E1 4 * Gigabit Ethernet Interfaces (1000 Base X) to connect to the LAN. (That will be used for Broadband peer connectivity)

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E-Governance Mission Mode Project:

Feature

Crime & Criminal Tracking Network and Systems

Specification

    

Performance

    Server Load Balancer Feature 10/100/1000Mbps Ethernet Ports

4 * V.35 / G703 Serial (2 Mbps) Interfaces (along with necessary cables). 1* console port. 1* BRI for ISDN backup with auto Dial – backup Shall at least 150 Kbps forwarding performance Shall variety of interfaces like  V.35 Sync Serial, (2 Mbps), E1 G.703, Ch -E1  GE as per IEEE 802.3z and 802.3ab, FE as per IEEE 802.3u,  ISDN BRI and PRI and Router should have auto dial Backup capability for  ISDN when primary Lease line is down. Shall DSL connectivity using ADSL, G.SHDSL for Horizontal office connectivity. Shall have performance enhancement through hardware based encryption Shall other IP Services like ACLs. Shall Voice traffic optimization with features like LFI

Specification

    

minimum 2 ports upgradeable to 4 ports

Server Load Balancing Mechanism

  

Cyclic, Hash, Least numbers of s Weighted Cyclic, Least Amount of Traffic NT Algorithm / Private Algorithm / Customizable Algorithm / Response Time

Redundancy Features

 

s Active-Active and Active-Standby Redundancy Segmentation / Virtualization along with resource allocation

Server Load Balancing Features

               

Server and Client process coexist UDP Stateless Service Failover Backup/Overflow Direct Server Return Client NAT Port Multiplexing-Virtual Ports to Real Ports Mapping DNS Load Balancing

Memory

Connections

Load Balancing Applications

SLB should Management options

Government of Tamil Nadu

Minimum 1 GB upgradeable to 8 GB Minimum of 2 Gbps throughput Minimum of 1 Gbps SSL throughput Minimum of 4000 SSL connections scalable to 7500 SSL connections

Application/ Web Server, MMS, RTSP, Streaming Media DNS, FTP- ACTIVE & IVE, REXEC, RSH, LDAP, RADIUS Secure Web Based Management SSH TELNET SNMP v1, 2, 3 Based GUI Command Line

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E-Governance Mission Mode Project:

ii.

Crime & Criminal Tracking Network and Systems

Specifications for Data Centre Infrastructure Blade Chassis Specification

 Single blade chassis should accommodate minimum 6 (Quad core Processor) / 8 (Dual core Processor) or higher hot pluggable blades.

 Processor should be latest series/generation for the server model being quoted  6U to 12U Rack-mountable  Dual network connectivity for each blade server for redundancy should be provided. Backplane should be completely ive device. If it is active, dual backplane should be provided for redundancy

 Should accommodate Intel, AMD, RISC / EPIC Processor based Blade Servers for future applications

 Should have the capability for installing industry standard flavours of Windows, Linux, Unix, Solaris for x86 Operating Environments

 Single console for all blades in the enclosure or KVM Module DVD ROM can be internal or external, which can be shared by all the blades allowing remote installation of S/W and OS

 Minimum 2 external USB connections functionality  Two hot-plug, redundant 1Gbps Ethernet module with minimum 10 ports (cumulative), which enable connectivity to Ethernet via switch. Switch should be (Internal/external) having Layer 3 functionality - routing, filtering, traffic queuing etc

 Two hot-plugs, redundant 4 Gbps Fiber Channel for connectivity to the external  Fiber channel Switch and ultimately to the storage device.  Power Supplies o Hot Swap redundant power supplies to be provided o Power supplies should have N+N. All Power Supplies modules should be populated in the chassis

 Hot Swappable and redundant Cooling Unit  Management o Systems Management and deployment tools to aid in Blade Server configuration and OS deployment, o Remote management capabilities through internet browser o It should provide Secure Sockets Layer (SSL) 128 bit encryption and Secure Shell (SSH) Version 2 and VPN for secure access over internet. o Ability to measure power historically for servers or group of servers for optimum power usage o Blade enclosure should have provision to connect to display console / central console for local management like trouble shooting, configuration, system status / health display

 Built in KVM switch or Virtual KVM feature over IP.  Dedicated management network port should have separate path for management heterogeneous environment: AMD, Xeon and RISC/EPIC U blades must be in same chassis with scope to run Win2003/2008 Server, Red Hat Linux/ 64 Bit UNIX, Suse Linux / 64 Bit UNIX / Solaris x86 Government of Tamil Nadu

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Blade Server Hardware for Date Center location & Disaster recovery (Web, Portal, Application) Features Specifications 6U to 12U Rack-mountable Form Factor 2 Quad core @ 2.0 GHz or above with 4 MB shared L2 cache, 1066 Processor MHz / 2000 MT/s FSB Server should have 2 U at least. Max U Min 64 GB FBD RAM with min 8 Nos. free slots for future RAM Std / Max expandability to 256 GB. SAS/SCSI Drive controller 2 X (1000BASE-T) Tx Gigabit LAN ports with T / IP offload engine NIC /dedicated chipset for network I/O on blade server 4 X 146 GB SAS 10K RPM SAS or better Hot Plug Drives with RAID5 Hard Drive I/O expansion Slots OS Certification Operating system

At least two expansion slots for FC or additional Gigabit cards Required CentOS The Operating System for all the servers should have the following features: Unlimited virtualized guests. Multiple operating systems, multiple versions, multiple performance and security settings, all running on the same server. Storage virtualization: Multiple guests, running on the same or different servers, access and share logical storage volumes and file systems. High availability clustering and failover: Application and guest operating system failover. Management: Includes comprehensive management capabilities. : Unlimited incident on Telephone, Email & Web with 4 hours response time directly from OS vendor.

OEM Certification

Government of Tamil Nadu

Upgrades: Free upgrade during period Apart from the above the authentication server shall have these additional features:  Centralizes management of people and their profiles, thus reducing istrative costs;  Should act as a central repository for profiles and preferences, enabling personalization;  Should allows 4-way multi-master replication of data across the enterprise, providing a centralized, consistent data source available to enterprise applications  Should enables single sign-on access with a partner solution  Should be able to provide scalability for massive numbers of s by containing the information control required for developing extranet applications ISO 9001-14001, ISO 9001-2008, Greenpeace International, Should be in the in the list of top 5 desktop brands as per IDC report published for India during year 2010.

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Blade Server Hardware for Date Center location & Disaster recovery (Infrastructure Services like EMS, Backup, DNS, Antivirus) Features Specifications 6U to 12U Rack-mountable Form Factor 2 Quad core @ 2.0 GHz or above with 4 MB shared L2 cache, 1066 Processor MHz / 2000 MT/s FSB Server should have 2 U at least. Max U Min 32 GB FBD RAM with min 8 Nos. free slots for future RAM Std / Max expandability to 256 GB. SAS/SCSI Drive controller 2 X (1000BASE-T) Tx Gigabit LAN ports with T / IP offload engine NIC /dedicated chipset for network I/O on blade server 4 X 146 GB SAS 10K RPM SAS or better Hot Plug Drives with RAID5 Hard Drive I/O expansion Slots OS Certification Operating system

At least two expansion slots for FC or additional Gigabit cards Required CentOS The Operating System for all the servers should have the following features: Unlimited virtualized guests. Multiple operating systems, multiple versions, multiple performance and security settings, all running on the same server. Storage virtualization: Multiple guests, running on the same or different servers, access and share logical storage volumes and file systems. High availability clustering and failover: Application and guest operating system failover. Management: Includes comprehensive management capabilities. : Unlimited incident on Telephone, Email & Web with 4 hours response time directly from OS vendor.

OEM Certification

Upgrades: Free upgrade during period Apart from the above the authentication server shall have these additional features:  Centralizes management of people and their profiles, thus reducing istrative costs;  Should act as a central repository for profiles and preferences, enabling personalization;  Should allows 4-way multi-master replication of data across the enterprise, providing a centralized, consistent data source available to enterprise applications  Should enables single sign-on access with a partner solution  Should be able to provide scalability for massive numbers of s by containing the information control required for developing extranet applications ISO 9001-14001, ISO 9001-2008, Greenpeace International, Should be in the in the list of top 5 desktop brands as per IDC report published for India during year 2010.

Blade Server Hardware for Date Center location & Disaster recovery (Database) Features Specifications 6U to 12U Rack-mountable Form Factor Government of Tamil Nadu

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Features Processor

Max U RAM Std / Max Drive controller NIC Hard Drive I/O expansion Slots OS Certification Operating system

Crime & Criminal Tracking Network and Systems

Specifications Minimum 4x Quad core processor with 2.1GHz or above with 1066Mhz FSB / 2000 MT /s expandable to 4 physical processor with min 4 MB L3 cache per processor Server should have 4 U at least. Min 64 GB FBD RAM with min 8 Nos. free slots for future expandability to 256 GB. SAS/SCSI At least 4 x 10/100/1000 Mbps Ethernet ports or more 4 X 146 GB SAS 10K RPM SAS or better Hot Plug Drives with RAID5 At least two expansion slots for FC or additional Gigabit cards Required CentOS The Operating System for all the servers should have the following features: Unlimited virtualized guests. Multiple operating systems, multiple versions, multiple performance and security settings, all running on the same server. Storage virtualization: Multiple guests, running on the same or different servers, access and share logical storage volumes and file systems. High availability clustering and failover: Application and guest operating system failover. Management: Includes comprehensive management capabilities. : Unlimited incident on Telephone, Email & Web with 4 hours response time directly from OS vendor.

OEM Certification

iii.

Upgrades: Free upgrade during period Apart from the above the authentication server shall have these additional features:  Centralizes management of people and their profiles, thus reducing istrative costs;  Should act as a central repository for profiles and preferences, enabling personalization;  Should allows 4-way multi-master replication of data across the enterprise, providing a centralized, consistent data source available to enterprise applications  Should enables single sign-on access with a partner solution  Should be able to provide scalability for massive numbers of s by containing the information control required for developing extranet applications ISO 9001-14001, ISO 9001-2008, Greenpeace International, Should be in the in the list of top 5 desktop brands as per IDC report published for India during year 2010.

Cabling CAT6, Fiber MM/ SM Technical Specs CAT-6 U/UTP Cable  4 Pair Cable, 23 AWG Copper with integral cross -member pair separator for uniform characteristic impedance.

Government of Tamil Nadu

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Crime & Criminal Tracking Network and Systems



Standardization: ISO/IEC 11801 2nd Ed.; IEC 61156-5 2nd Ed.; EN 50173-1; EN 50288-61; EIA/TIA 568B.2.1



Cable overall diameter 6.3 mm.



Cable jacket material : PVC



Should have tensile strength of 100N.



The cable should have 100ohm impedance and data transmission frequencies up to 250MHz.



It should be certified by independent test labs like 3P/Delta to meet Cat -6 Standards.

 The cable should be supplied in 500m reel. Mechanical Test Ultimate Breaking Strength

>400 N (90 lbf)

Minimum Bend Radius

≥35mm without load, ≥55mm with load

Electrical Test DC Resistance

≤14.5Ω/100 m

DC Resistance Unbalance

≤2%

Mutual Capacitance

4.4pF/100m max.

Capacitance Unbalance

≤150pF/100m max.

Propagation Velocity

67%

Connection Module/Information Outlet  RJ45 connection module of Category 6, for the establishing of transmission channels of class E with up to 4 plugged connections, complies with Category 6 requirements of the standards ISO/IEC 11801:2002, EN 50173-1: May 2007, DIN EN 50173-1: Dec. 2007 as well as ANSI/TIA/EIA 568-B.2-1, de-embedded tested in acc. with IEC 60603-7-4, interoperable and backwards compatible with Cat.5e and Cat.5.



Suitable for 10GBase-T applications in acc. with IEEE 802.3an up to 500 MHz and 55 m.



Parallel pair termination without crossover in acc. with EIA/TIA 568-A/B, gold-plated bronze s for >1000 mating cycles, IDC s with single-wire strain relief and >20 insertion cycles, resistance <50 m Ohm, dielectric strength >1000 Veff..



Maximum reliability through special design without internal transfer points.



Should have integral dust cover and integrated bend-limiting strain -relief unit for cable entry.



Should have IDC to hold conductor without using any tool for termination of cable.



Outlets should be of single metal piece design without any PCB to the IDC / s.



Should be reusable and tool less in design in of termination of solid wire installation cable AWG22-24 as well as stranded cables AWG 22/7 – 26/7



Should be made of halogen free material and should be certified by third party like 3P or Delta or GHMT. Patch 24 port- Straight  Patch with integrated cable tie shelf, 19" fastening kit, labeling field, accepting the snap-in type color coding clips in 8 colors.



Material: sub-rack made of sheet steel (DC01A) 1.5 mm, color blue achromatized, screen made of plastic (ABS), halogen-free, color medium gray (NCS 2502-B)

Government of Tamil Nadu

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Crime & Criminal Tracking Network and Systems



Complies with Category 6 requirements of the standards ISO/IEC 11801:2002, EN 501731: May 2007, DIN-EN 50173-1: Dec. 2007 as well as ANSI/TIA/EIA 568-B.2-1, deembedded tested in acc. with IEC 60603-7-4, interoperable and backwards compatible with Cat.5e and Cat.5.



Suitable for 10GBase-T applications in acc. with IEEE 802.3an up to 500 MHz and 55 m in case of unshielded.



Each port should be individually terminated i.e. each Port should be individually replaceable & provide consistent port-to-port performance.



Each port should have an integral dust cover and integrated bend-limiting strain relief unit for cable entry.



Patch s shall be modular in design and capable of ing Cat 6 UTP/FTP and S/FTP modules on same port. The same should have the capability of terminating multimode and single mode fibers alongside the copper terminations. Patch Cord UTP  Standardization: Compliant with Cat.6, Class E (250 MHz) requirements: ISO/IEC 11801 2nd Edition Compliant with Cat.6 component standards IEC 60603-7-4 and 60603-7-5

iv.



Patch Cords should have PVC jacket with conductor diameter copper strand AWG26.



Patch cords to use IDC technology for all the conductor terminations for better performance and not piercing type technology.



Cat 6 patch cord plug to have metal screening & round cable holder and strain relief boot to avoid bending.



Plug to have two physically separated levels and all 8 wires need to be separated by dielectrically.



Should optional locking mechanism for security purpose wherein the patch cords can be locked on servers and all RJ45 ports and required Mechanical key to open patch Cord.



All the conductors should be IDC based termination at the RJ-45 plugs without directly crimping the plug on cable.

Networking & Server Rack Feature Feature

Front/Rear Door

Mounting Angles SIDE S

Castors

Fan Government of Tamil Nadu

Required specification 42U 800W X 800D Modular Structures made from aluminum extruded profile, minimum extrusion wall thickness at all sides and corner- 2mm. along with following items: Top and Base Cover with cable enter Black Color Front, Glass door, 800mm Wide, 42U, with Lock and hexagonal vent on the trims for thermal Management/ air cooling. 42U , 800mm W, Rear Steel Door, with 1/3 hexagonal vent at the base to allow proper air flow and thermal control, with Lock 19” Mounting Angles, 19” mounting angles powder coated along with “U” marking 2 Nos. of Removable Side s along with slam latch. 4 nos. of 100mm W, Reducing Cable channels on the sides to allow better cable management Castors - For providing mobility to the rack. Two with foot operated brakes and Two without brakes, having a load carrying capacity of 100kg 230V AC 90CFM Fan (4 nos. for each Rack) with Fan Housing Unit Request for Proposal for Selection of System Integrator

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E-Governance Mission Mode Project:

Cable Manager Cable Loops Power Supply Castors Cable Storage Power Consumption Redundancy

Power

KVM/CD/USB/Floppy Multi-platform

1.

Crime & Criminal Tracking Network and Systems

19”, 1U, Horizontal Cable Manager, to allow proper cable routing 24U to help route the cable vertically 10X 5 amps or 6 X 5 amps socket as per requirement Castors as needed 2U cable storage shelf ed with 4 bobbins Not more than 5 KVA Mechanical Devices such as Hard Disks, Fans and Power Units should be completely Hot Swappable and Redundant to ensure High Availability Guaranteeing complete availability even on failure of any 2 power units across the enclosure. Sufficient Power to run a fully loaded enclosure in N+N redundant mode. To be enabled Virtually over IP for Remote Access or Provided Locally. Enclosure should Xeon & RISC/EPIC blade on the Same chassis. Enclosure should also Unix, Linux and Windows Operating environment

Enterprise Management and Monitoring Solution (EMS) Basic Requirements

 Solution should be inclusive with hardware, OS, patches, etc.  Solution should provide for future scalability of the whole system without major architectural changes.

 Should be SNMP v1, v2, v3 and MIB-II compliant.  Filtering of events should be possible, with advance sort option based on components, type of message, time etc.

 Should Web / istration Interface.  Should provide compatibility to standard RDBMS.  Solution should be open, distributed, and scalable and open to third party integration.

 Should provide fault and performance management for multi-vendor T/IP networks. Security

 Should be able to provide secured windows based consoles / secured web- based consoles for accessibility to EMS.

 Should

have web browser and Authentication.

interface

with

name

 / Manager should have privilege to create/modify/delete Polling Cycle

 discriminated polling  Should be able to update device configuration changes such as re-indexing of ports  Fault Management  Should be able to get fault information in real time and present the same in alarm window with description, affected component, time stamp etc.

 Should be able to get fault information from heterogeneous devices — routers, switches, servers etc. Government of Tamil Nadu

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 Event related to servers should go to a common enterprise event console where a set of automated tasks can be defined based on the policy.

 Should have ability to correlate events across the entire infrastructure components of DC/DR. Discovery

 Should automatic event correlation in order to reduce events occurring in DC/DR.

 Should advanced filtering to eliminate extraneous data / alarms in Web browser and GUI.

 Should be configurable to suppress events for key systems/devices that are down for routine maintenance or planned outage.

 Should be able to monitor on -defined thresholds for warning/ critical states and escalate events to event console of enterprise management system.

 Should provide out of the box root cause analysis with multiple root cause algorithms inbuilt for root cause analysis.

 Should have self-certification capabilities so that it can easily add for new traps and automatically generate alarms.

 Should provide sufficient reports pertaining to asset and change management, alarms and availability of critical network resources as well as network response times for critical links.

 The tool shall integrate network, server and database performance information and alarms in a single console and provide a unified reporting interface for network and system components. The current performance state of the entire network and system infrastructure shall be visible in an integrated console.

 Should provide an integrated performance view for all the managed systems and networks along with the various threshold violations alarms in them. It should be possible to drill-down into the performance view to execute context specific reports

 Should provide the following reports for troubleshooting, diagnosis, analysis and resolution purposes: Trend Reports, At-A-Glance Reports, & capacity prediction reports

 Should provide accurate discovery of layer 3 and heterogeneous LAN and Presentation

 Should be able to discover links with proper colour status propagation for complete network visualization.

 Should dynamic object collections and auto discovery. The topology of the entire Network should be available in a single map.

 Should give option to create his /or her map based on certain group of devices or region. Agents

 Should provide custom visual mapping of L2 and L3 devices connectivity and relationships. Government of Tamil Nadu

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 Should monitor various operating system parameters such as processors, memory, files, processes, file systems etc. where applicable using agents on the servers to be monitored.

 Provide performance threshold configuration for all the agents to be done from a central GUI based console that provide a common look and feel across various platforms in the enterprise. These agents could then dynamically reconfigure them to use these threshold profiles they receive. System Monitoring

 Should be able to monitor/manage large heterogeneous systems environment continuously.

 Windows o Should monitor / manage following:  Event log monitoring  Virtual and physical memory statistics  Paging and swap statistics  Operating system  Memory  Logical disk  Physical disk  Process  Processor  Paging file  IP statistics  ICMP statistics  Network interface traffic  Cache  Active Directory Services o Should be capable of view/start/stop the services on windows servers

 Unix / Linux o Should monitor with statistics :  U Utilization, U Load Averages  System virtual memory (includes swapping and paging)  Disk Usage  No. of Nodes in each file system  Network interface traffic  Critical System tegration

 Infrastructure Services o o o o o o o Government of Tamil Nadu

IIS / Tomcat / Apache / Web server statistics HTTP service HTTPS service FTP server statistics POP/ SMTP Services ICMP services Database Services – Monitor various critical relational database management Request for Proposal for Selection of System Integrator

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system (RDBMS) parameters such as database tables / table spaces, logs etc.

 Application Performance Management o End to end Management of applications (J2EE/.NET based) o Determination of the root cause of performance issues whether inside the Java application in connected back-end systems or at the network layer. o Automatic discovery and monitoring of the web application environment o Ability to monitor applications with a dashboard. o Ability to expose performance of individual SQL statements within problem transactions o Monitoring of third-party applications without any source code change requirements. o Proactive monitoring of all end transactions; detecting failed transactions; gathering evidence necessary for problem diagnose. o Storage of historical data is for problem diagnosis, trend analysis etc. o Monitoring of application performance based on transaction type o Ability to identify the potential cause of memory leaks. Reporting

 Should able to generate reports on predefined / customized hours. o Should be able to present the reports through web and also generate “pdf” / CSV/ reports of the same. o Should provide flexibility to create his /or her custom reports on the basis of time duration, group of elements, custom elements etc. o Should provide information regarding interface utilization and error statistics for physical and logical links. o Should create historical performance and trend analysis for capacity planning. o Should be capable to send the reports through e-mail to pre-defined with pre defined interval. o Should have capability to exclude the planned-downtimes or downtime outside SLA. o Should be able to generate all sorts of SLA Reports. o Should be able to generate web-based reports, historical data for the systems and network devices and Near Real Time reports on the local management console. o Should be able to generate the reports for Server, Application, infrastructure services and Network devices in DC/DR environment.

 Availability Reports o o o o

Availability and Uptime – Daily, Weekly, Monthly and Yearly Basis Trend Report Custom report MTBF and MTTR reports

 Performance Reports o Device Performance – U and Memory utilized Government of Tamil Nadu

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o o o o o o o

Crime & Criminal Tracking Network and Systems

Interface errors Server and Infrastructure service statistics Trend report based on Historical Information Custom report SLA Reporting Computation of SLA for entire DC/DR Infrastructure Automated Daily, Weekly, Monthly, Quarterly and Yearly SLA reports

 Data collection o For reporting, required RDBMS to be provided with all licenses. o Should have sufficient Storage capacity should to all reporting data for 5 Years of DC/DR operation.

 Integration o Should be able to receive and process SNMP traps from infrastructure components such as router, switch, servers etc. o Should be able integrate with Helpdesk system for incidents. o Should be able to send e-mail or Mobile –SMS to pre-defined s for predefined faults. o Should trigger automated actions based on incoming events / traps. These actions can be automated scripts/batch files. Network Management

 The Network Management function must monitor performance across heterogeneous networks from one end of the enterprise to the other.

 It should proactively analyze problems to improve network performance.  The Network Management function should create a graphical display of all discovered resources.

 The Network Management function should have extensive reporting facility, providing the ability to format and present data in a graphical and tabular display

 The Network Management function should collect and analyze the data. Once collected, it should automatically store data gathered by the NMS system in a database. This enterprise-wide data should be easily accessed from a central location and used to help with capacity planning, reporting and analysis.

 The

Network Management function should also provide information on performance of Ethernet segments, including capacity utilization and error statistics for the segment, WAN links and routers.

 Alerts should be shown on the Event Management map when thresholds are exceeded and should subsequently be able to inform Network Operations Center (NOC) and notify concerned authority using different methods such as pagers, emails, etc.

 It should be able to automatically generate a notification in the event of a link failure to ensure proper handling of link related issues.

 The Systems and Distributed Monitoring (Operating Systems) of EMS should be able to monitor: o

Government of Tamil Nadu

Processors: Each processor in the system should be monitored for U utilization. Current utilization should be compared against Request for Proposal for Selection of System Integrator

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o

o

o

o o

Crime & Criminal Tracking Network and Systems

specified warning and critical thresholds. File Systems: Each file system should be monitored for the amount of file system space used, which is compared to -defined warning and critical thresholds. Log Files: Logs should be monitored to detect faults in the operating system, the communication subsystem and in applications. The function should also analyze the files residing on the host for specified string patterns. System Processes: The System Management function should provide real-time collection of data from all system processes. This should identify whether or not an important process has stopped unexpectedly. Critical processes should be automatically restarted using the System Management function. Memory: The System Management function should monitor memory utilization and available swap space. Event Log: -defined events in the security, system, and application event logs must be monitored.

SLA Monitoring

 The SLA Monitoring function of the EMS is by far the most important requirement of the DC/DR Project. The SLA Monitoring component of EMS will have to possess the following capabilities: o EMS should integrate with the application software component of portal software that measures performance of system against the following SLA parameters:  Response times of Portal;  Uptime of data centre;  Meantime for restoration of Data Centre etc; Reporting

 The EMS should compile the performance statistics from all the IT systems involved and compute the average of the parameters over a quarter, and compare it with the SLA metrics laid down in the RFP.

 The EMS should compute the weighted average score of the SLA metrics and arrive at the quarterly service charges payable to the Agency after applying the system of penalties and rewards.

 The SLA monitoring component of the EMS should be under the control of the authority that is nominated to the mutual agreement of Director, the partner so as to ensure that it is in a trusted environment.

 The SLA monitoring component of the EMS should be subject to random third party audit to vouchsafe its accuracy, reliability and integrity.

 The Reporting and Analysis tool should provide a ready-to-use view into the wealth of data gathered by Management system and service management tools. It should consolidate data from all the relevant modules and transform it into easily accessible business-relevant information. This information, should be presented in a variety of graphical formats can be viewed interactively

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 The tool should allow customers to explore the real-time data in a variety of methods and patterns and then produce reports to analyze the associated business and service affecting issues.

 The presentation of reports should be in an easy to analyze graphical form enabling the to put up easily summarized reports to the management for quick action (Customizable Reports). The software should be capable of ing the needs to custom make some of the reports as per the needs of the organization.

 Provide Historical Data Analysis: The software should be able to provide a time snapshot of the required information as well as the period analysis of the same in order to help in projecting the demand for bandwidth in the future. ITIL based Helpdesk System

 Helpdesk system would automatically generate the incident tickets and log the call. Such calls are forwarded to the desired system personnel deputed by the Implementation Agency. These personnel would look into the problem, diagnose and isolate such faults and resolve the issues timely. The helpdesk system would be having necessary workflow for transparent, smoother and cordial DC/DR framework.

 The Helpdesk system should provide flexibility of logging incident manually via windows GUI and web interface.

 The web interface console of the incident tracking system would allow viewing, updating and closing of incident tickets.

 The trouble-ticket should be generated for each complaint and given to asset owner immediately as well as part of email.

 Helpdesk system should allow detailed multiple levels/tiers of categorization on the type of security incident being logged.

 It should provide classification to differentiate the criticality of the security incident via the priority levels, severity levels and impact levels.

 It should allow SLA to be associated with a ticket based on priority, severity, incident type, requestor, asset, location or group individually as well as collectively.

 It should maintain the SLA for each item/service. The system should be able to generate report on the SLA violation or regular SLA compliance levels.

 It should be possible to sort requests based on how close are the requests to violate their defined SLA’s.

 It should multiple time zones and work shifts for SLA & automatic ticket assignment.

 It should allow the helpdesk to define escalation policy, with multiple levels & notification, through easy to use window GUI / console.

 System should provide a knowledge base to store history of useful incident resolution.

 It should have an updateable knowledge base for technical analysis and further help end-s to search solutions for previously solved issues.

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 The web-based knowledge tool would allow s to access his / her knowledge article for quick references.

 It should provide functionality to add / remove a knowledge base solution based on prior approval from the concerned authorities

 Provide seamless integration to generate events/incident automatically from NMS / EMS.

 Each incident could be able to associate multiple activity logs entries manually or automatically events / incidents from other security tools or EMS / NMS.

 Allow categorization on the type of incident being logged.  Provide audit logs and reports to track the updating of each incident ticket.  Proposed incident tracking system would be ITIL compliant.  It should be possible to do any customizations or policy updates in flash with zero or very minimal coding or down time.

 It should integrate with Enterprise Management System event management and automatic problem registration, based on predefined policies.

 It should be able to log and escalate interactions and requests.  It should tracking of SLA (service level agreements) for call requests within the help desk through service types.

 It should be capable of asg call requests to technical staff manually as well as automatically based on predefined rules, and should notification and escalation over email, web etc.

 It should provide status of ed calls to end-s over email and through web.

 The solution should provide web based istration so that the same can be performed from anywhere.

 It should have a customized Management Dashboard for senior executives with live reports from helpdesk database. NOTE: EMS tools deployed shall have the ability to manage the entire IT infrastructure proposed by the SI 2.

Compliance Management, Web Access Management & Privileges s Management for Server Access Control

Privileges s Management for Server Access Control Tamil Nadu State Data Centre currently has Privileged Management Solution for Server Access Control. SI needs to procure additional licenses of Privileges Management Solution to secure the critical infrastructure under the current project scope. Web Access Management Tamil Nadu State Data Centre currently has Access Manager as the Web Access Management and Web Single Sign on Solution. SI needs to procure additional licenses to secure the critical infrastructure under the current project scope. Compliance Management Tamil Nadu State Data Centre currently has Compliance Management Suite as the Role, Government of Tamil Nadu

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Compliance and Identity Management and Access Management Solution .SI needs to procure additional licenses of Compliance Management Suite to secure the critical infrastructure under the current project scope. 3.

Storage and Backup Solution SAN Switches – 2 nos.

 Minimum 16 Active ports (each with minimum port speed 4 GB) within same switch upgradeable to 32 ports with minimum 2 Nos. of additional 10 Gbps FC ports

 All cable of length of 10 meter each and accessories for connecting Servers /Devices to SAN.

 Should have capability of ISL trunking of minimum 8 ports.  Should multiple OS.  Non disruptive subsystem maintenance.  Should have dual Fans and Hot plug power supplies switching and service modules.

 Should have web based management software for istration and configuration.

 Non disruptive microcode / firmware upgrades and hot code activation.  Switch shall in built diagnostics, power on self test, command level diagnostics, online and offline diagnostics.

 Should hardware ACL based Port security, Port Zoning and LUN Zoning  Should Secure Shell (SSH) encryption to provide additional security for Telnet sessions to the switch.

 Should multilevel security on console access prevent unauthorized s from altering the switch configuration

 Should Fibre Channel trace route and Fibre Channel Ping for ease of troubleshooting and fault isolation

 Should the following diagnostics: o o o o o o

Online Diagnostics Internal Loopbacks FC Debug Syslog Online system health Power on self test (POST) diagnostics

 Should

Applications for device management and full fabric management. The management software shall be able to perform following: o Fabric View o Summary View o Physical View o Discovery and Topology Mapping o Network Diagnostics o Monitoring and Alerts

Storage Area Network – 1 no. Technical Specification for SAN

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 The storage Box to be connected with the servers through SAN switches.  Redundant SAN switches  Separated Tape library.  Intel based processor.  SAN cabling with on direct OM3 Fiber patch cords.  SAN controller o

Dual Active Active Controller

 Cache o

8 GB Total Mirrored Cache for Disk IO Operations scalable to min 16 GB

 Host interface o

4 host ports per controller, Fibre Channel (FC),4 Gbps per port

 Drive interface o

4 drive ports per controller—Fibre Channel (FC) Switched or FC Arbitrated Loop

 (FC-AL) standard per controller, 4 Gbps per port  RAID levels ed o

The Storage Box should have RAID of 0, 1, 3, 5 & 10 [Hardware based (XOR) RAID engine].

 Fans and power supplies o

Dual redundant, hot-swappable

 SAN o

Box should be compatible of SAN environment

 SAN specifications shall have the following o o

o

o o o o

o o

o Government of Tamil Nadu

The storage array shall be configured with at least 8 GB cache scalable to min 16GB mirrored across two storage controllers for disk I/O operations. Storage subsystem shall 146GB, 300GB 15K RPM disks and 1TB or higher 10 K RPM Fiber channel drives & 750GB, 1TB SATA or higher SATA / equivalent drives in the same device array Presently, the storage sub system shall be configured with 300 GB of Performance drives and 1 TB or higher on SATA / equivalent for archiving purpose. The storage Box should have 4 TB usable spaces after RAID-5 implementation, using 146/300 GB, 4Gbps 15K RPM FC disks. The storage system must provide upgrade path to larger or future array controller and software technology while maintaining the existing investment. The storage array proposed should have an upgrade path from the earlier generation product to the current generation product. All the necessary software to configure and manage the storage space, RAID configuration, logical drives allocation, virtualization, snapshots (including snap clones and snap mirrors) for entire capacity etc. Load balancing must be controlled by system management software tools. The multi-path software should not only the supplied storage and operating systems but should also heterogeneous storage and operating systems from different OEMs. The storage array must have complete cache protection mechanism either by Request for Proposal for Selection of System Integrator

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o

o o o o o o o o o o o

Crime & Criminal Tracking Network and Systems

de- staging data or providing complete cache data protection with battery backup for up to 72 hours or more. The storage array should Operating System Platforms & Clustering including: Windows Server 2003 (Enterprise Edition), Sun Solaris, HP-UX, IBM- AIX, Linux / Solaris for x86. Storage should non-disruptive online firmware upgrade for both Controllers and disk drives. The storage array should hardware based data replication at the Block level across all models of the offered family. The storage should provide automatic rerouting of I/O traffic from the host in case of primary path failure. Should provision for LUN masking, fiber zoning and SAN security (as disk based encryption. Should storage virtualization, i.e. Easy logical drive expansion. Should hot-swappable physical drive raid array expansion with the addition of extra hard disks Should be able to clustered and individual servers at the same time. Should be able to take "snapshots" of the stored data to another logical drive on a different Disk/RAID Group for backup purposes Should be configured with "snapshots and clone" Vendor should also offer storage performance monitoring and management software. The vendor must provide the functionality of proactive monitoring of Disk drive and Storage system for all possible hard or soft disk failure

Tape Library - 1 Tape drives



Minimum 2 latest generation LTO drives. The State can size for more as per their requirements.



Fiber Channel Interface

Interface

Other Specifications  Should have sufficient speed backup to Tape Library in High Availability for backing up data from the SAN without any intervention.



Should be able to backup 50% of the entire production landscape in 8 hours window.



Should latest generation LTO drives or latest technology based library with at least 2 latest generation LTO drives tape drives (>=4), rack mountable with redundant power supplies.



Cartridges should have physical cartridge compressed; 800 GB native.



At least 50 latest generation LTO drive Media Cartridges with 5 Cleaning Cartridges, Barcode labels shall also be provided

capacity

up

to

1600

GB

per

Backup Software



The proposed Backup Solution should be available on various OS platforms

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such as Windows and UNIX platforms and be capable of ing SAN based backup / restore from various platforms including UNIX, Linux, and Windows etc.



Centralized, web-based istration with a single view of all back up servers within the enterprise. Single console must be able to manage de-duplicated and traditional backups.



The proposed backup solution should allow creating tape clone facility after the backup process.



The proposed Backup Solution has in-built frequency and calendar based scheduling system.



The proposed backup Solution s the capability to write multiple data streams to a single tape device or multiple tape devices in parallel from multiple clients to leverage the throughput of the Drives using Multiplexing technology.



The proposed backup solution de-multiplexing of data cartridge to another set of cartridge for selective set of data for faster restores operation to client/servers



The proposed backup solution should be capable of taking back up of SAN environment as well as LAN based backup.



The proposed backup solution shall be offered with 4 Nos. UNIX based licenses, 26 Nos. Windows based licenses and the rest 20 Nos. LINUX based licenses for both SAN based backup and the LAN based backup.



The proposed solution also s advanced Disk staging.



The proposed Backup Solution has in-built media management and s cross platform Device & Media sharing in SAN environment. It provides a centralized scratched pool thus ensuring backups never fail for media.



Backup Software is able to rebuild the Backup Database/Catalog from tapes in the event of catalog loss/corruption.



The proposed Backup Software should offer online backup for all the Operating Systems i.e. UNIX, Windows & Linux etc



The proposed Backup Solution has online backup solution for different type of Databases such as Oracle, MS SQL, and Sybase / DB2 etc. on various OS.



The Proposed backup solution shall provide granularity of single file restore.



The Proposed backup solution shall be designed in such a fashion so that every client / server in a SAN can share the robotic tape library.



Backup Solution shall be able to copy data across firewall.



The backup software must also be capable of reorganizing the data onto tapes within the library by migrating data from one set of tapes into another, so that the space available is utilized to the maximum. The software must be capable of setting this utilization threshold for tapes



The backup software should be able to versioning and should be applicable to individual backed up object’s



Should have the ability to retroactively update changes to data management policies that will then be applied to the data that is already being backed up or

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archived



All software licenses should be in the name of ……… and should be a perpetual license, i.e. the software license should not expire after the contract period. The software Licenses should be comprehensive and no further licenses should be required for DC/DR operations. The software installed should necessarily be the latest version at the time of actual implementation.



FC-IP Router – 2 nos.



Fibre Channel Ports o



FC Port Speed o







min 125 MB/s

Protocol o

F

o

iSCSI

High-Availability Features o

Two-way active/active capabilities

o

Multiple iSCSI connections provide multipathing from a single gateway to as many as 100 servers.

with

failover

and

failback

CLI (by Telnet, SSH, or console)

iSCSI Gateway Manager o

SNMP 

4.

clustering

Management Features o



1 Gigabit Ethernet

Aggregate Bandwidth o



min 8 Ethernet ports

iSCSI (Ethernet) Port Speed o



Autosensing 1/2/4 Gb/s

iSCSI (Ethernet) Ports o



min 4 FC ports

Allows for monitoring traffic statistics on each storage and network interface, fan and temperature and iSCSI session details.

Furniture Specifications 1) Specs of Computer Table 1 (Large):

Size Top & Understructure

Load Bearing Capacity Hardware

Government of Tamil Nadu

L1200mm x W600mm x H745mm 18mm to 28mm thick top of PLB (Prelaminated Board). Edges sealed with PVC beading. Understructure of MS (Metal Steel) duly powder coated with 35 microns minimum. Comprising of plastic KBPT (Keyboard Pull out Tray) fitted under the table top 40 KG for the Table Top & 15 KG for the shelf Comprising of Glide screws & self-tapping screws

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2) Specs of Computer Table 2 (Small): Size Top & Understructure

L900mm x W440mm x H745mm 18mm to 28mm thick top of PLB (Prelaminated Board). Edges sealed with PVC beading. Understructure of MS (Metal Steel) duly powder coated with 35 microns minimum. Comprising of plastic KBPT (Keyboard Pull out Tray) fitted under the table top 40 KG for the Table Top & 15 KG for the shelf Comprising of Glide screws & self-tapping screws

Load Bearing Capacity Hardware

3) Specs of Computer Chair: OVERALL SIZE

SEAT/BACK ASSEMBLY

FOAM ARMRESTS CENTRE PIVOT MECHANISM

PNEUMATIC HEIGHT ADJUSTMENT TELESCOPIC BELLOW ASSEMBLY PEDESTAL ASSEMBLY

Government of Tamil Nadu

 Width: at least 70cm  Depth: at least 70cm  Height: 84 – 96.5cm  Seat height: 46.6 – 59cm The seat and back should be made up of at least 1.2cm thick hot pressed plywood, upholstered with fabric and moulded Polyurethane foam with PVC (Poly Vinyl Chloride) lipping all around. Back Size – W 49cm x H 47cm Seat Size – W 49cm x D 44cm The polyurethane foam should have density and hardness suitable for heavy usage (at least 80 Kgs load) The chair should have robust armrests The centre pivot mechanism should have the following features:  360 degree revolving type.  17-20 degree maximum tilt on pivot at centre.  Tilt tension adjustment.  Upright locking. The pneumatic height adjustment facility should be there. The bellow should be of 3 piece telescopic type and injection moulded in black Polypropylene The pedestal should be fabricated from at least 0.2cm thick CR (Cold Rolled) Steel and powder coated. Twin wheel castors (castors with diameter 5.0cm) are required

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ANNEXURE IX #

City

Existing IT Infrastructure

Police Station

Client PC

Duplex Laser Printer

Multifuncti on product (print/scan/ copy)

16 port unman aged switch

Modem/Fa x cards (additional item)

Addition al HDD 160 GB

DVD Writer/D VD Rom drive

UPS 2KVA online

Ammapet

3

1

1

1

2

2

2

1

2

Annadanapatty

4

1

1

1

2

2

2

1

3

Fairlands

4

1

1

1

2

2

2

1

4

Govt.HQRS Hospital

3

1

1

1

2

2

2

1

5

Hasthampatty

4

1

1

1

2

2

2

1

6

Kannankurichi

3

1

1

1

2

2

2

1

7

Kitchipalayam

4

1

1

1

2

2

2

1

8

Pallapatty

4

1

1

1

2

2

2

1

9

Salem Town Crime

4

1

1

1

2

2

2

1

10

Shevapet

4

1

1

1

2

2

2

1

11

Sooramangalam

4

1

1

1

2

2

2

1

Bazaar

5

1

1

1

2

2

2

1

13

Kattur

5

1

1

1

2

2

2

1

14

Peelamedu

4

1

1

1

2

2

2

1

15

Race course

4

1

1

1

2

2

2

1

16

R s puram

4

1

1

1

2

2

2

1

17

Ramanathapuram

4

1

1

1

2

2

2

1

18

Singanallur

4

1

1

1

2

2

2

1

19

Selvapuram

3

1

1

1

2

2

2

1

20

Saibaba colony

4

1

1

1

2

2

2

1

21

Saravanapatti

4

1

1

1

2

2

2

1

22

Ukkadam

4

1

1

1

2

2

2

1

23

Variety hall road

4

1

1

1

2

2

2

1

Koyambedu

5

1

1

1

2

2

2

1

25

Adayar

5

1

1

1

2

2

2

1

26

Aminjikarai

5

1

1

1

2

2

2

1

27

Annanagar

5

1

1

1

2

2

2

1

28

Ayyanavaram

5

1

1

1

2

2

2

1

29

Chintadripet

5

1

1

1

2

2

2

1

30

Egmore

5

1

1

1

2

2

2

1

31

Elephant gate

5

1

1

1

2

2

2

1

32

Esplanade

5

1

1

1

2

2

2

1

33

Flower bazaar

5

1

1

1

2

2

2

1

34

Fort st george

5

1

1

1

2

2

2

1

35

General section

4

1

1

1

2

2

2

1

1

12

24

Salem City

Crime & Criminal Tracking Network and Systems

Coimbatore City

Chennai City

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

222 of 302

E-Governance Mission Mode Project:

#

City

Police Station

Crime & Criminal Tracking Network and Systems

Client PC

Duplex Laser Printer

Multifuncti on product (print/scan/ copy)

16 port unman aged switch

Modem/Fa x cards (additional item)

Addition al HDD 160 GB

DVD Writer/D VD Rom drive

UPS 2KVA online

36

Harbour

5

1

1

1

2

2

2

1

37

Ice house

5

1

1

1

2

2

2

1

38

Guindy

5

1

1

1

2

2

2

1

39

Zam bazar

5

1

1

1

2

2

2

1

40

Kasimedu

5

1

1

1

2

2

2

1

41

Kodambakkam

5

1

1

1

2

2

2

1

42

Korukkupet

5

1

1

1

2

2

2

1

43

Kothavalchavadi

5

1

1

1

2

2

2

1

44

Mambalam

5

1

1

1

2

2

2

1

45

Anna salai/mount road

5

1

1

1

2

2

2

1

46

Muthialpet

5

1

1

1

2

2

2

1

47

Mylapore

5

1

1

1

2

2

2

1

48

Ashok nagar

5

1

1

1

2

2

2

1

49

New washermanpet

5

1

1

1

2

2

2

1

50

North beach

5

1

1

1

2

2

2

1

51

Numgambakkam

5

1

1

1

2

2

2

1

52

Otteri

5

1

1

1

2

2

2

1

53

Periamet

5

1

1

1

2

2

2

1

54

Pulianthoppu

5

1

1

1

2

2

2

1

55

Royapettah

5

1

1

1

2

2

2

1

56

Royapuram

5

1

1

1

2

2

2

1

57

Saidapet

5

1

1

1

2

2

2

1

58

Sembiam

5

1

1

1

2

2

2

1

59

Seven wells

5

1

1

1

2

2

2

1

60

Teynampet

5

1

1

1

2

2

2

1

61

Tondiarpet

5

1

1

1

2

2

2

1

62

Triplicane

5

1

1

1

2

2

2

1

63

Vepery

5

1

1

1

2

2

2

1

64

Vyasarpadi

5

1

1

1

2

2

2

1

65

Washermanpet

5

1

1

1

2

2

2

1

66

Basin bridge

5

1

1

1

2

2

2

1

67

Thousand lights

5

1

1

1

2

2

2

1

68

Anna square

5

1

1

1

2

2

2

1

69

Govt. General hospital

5

1

1

1

2

2

2

1

70

Abiramapuram

5

1

1

1

2

2

2

1

71

Choolaimedu

5

1

1

1

2

2

2

1

72

I.C.F. Colony

5

1

1

1

2

2

2

1

73

Chetpet

5

1

1

1

2

2

2

1

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

223 of 302

E-Governance Mission Mode Project:

#

City

Police Station

Crime & Criminal Tracking Network and Systems

Client PC

Duplex Laser Printer

Multifuncti on product (print/scan/ copy)

16 port unman aged switch

Modem/Fa x cards (additional item)

Addition al HDD 160 GB

DVD Writer/D VD Rom drive

UPS 2KVA online

74 75

Kotturpuram T.p.chatram

5 5

1 1

1 1

1 1

2 2

2 2

2 2

1 1

76

Secretariat colony

5

1

1

1

2

2

2

1

77

Sastri nagar

5

1

1

1

2

2

2

1

78

Foreshore estate

5

1

1

1

2

2

2

1

79

Arumbakkam

4

1

1

1

2

2

2

1

80

Kumaran nagar

4

1

1

1

2

2

2

1

81

Peravalur

4

1

1

1

2

2

2

1

82

Govt. Estate

4

1

1

1

2

2

2

1

83

Dr. R. Krishnan nagar

5

1

1

1

2

2

2

1

84

M.k.b. Nagar

4

1

1

1

2

2

2

1

85

Marina

5

1

1

1

2

2

2

1

86

Pondy bazaar

5

1

1

1

2

2

2

1

87

Kilpauk mental hospital

5

1

1

1

2

2

2

1

88

Fishing harbour

4

1

1

1

2

2

2

1

89

K.k. Nagar

4

1

1

1

2

2

2

1

90

Thiruvanmiyur

4

1

1

1

2

2

2

1

91

Velacheri

4

1

1

1

2

2

2

1

92

Villivakkam

4

1

1

1

2

2

2

1

93

Virugambakkam

4

1

1

1

2

2

2

1

94

Govt. Rsrm hospital

3

1

1

1

2

2

2

1

95

High court

5

1

1

1

2

2

2

1

96

J.j. Nagar

5

1

1

1

2

2

2

1

97

Kodungaiyur

5

1

1

1

2

2

2

1

98

Kolathur

5

1

1

1

2

2

2

1

99

Rajamangalam

5

1

1

1

2

2

2

1

100

Thirumangalam

5

1

1

1

2

2

2

1

101

Thiruvotriyur

5

1

1

1

2

2

2

1

102

Thiru vika nagar

5

1

1

1

2

2

2

1

Sri meenakshi amman

3

1

1

1

2

2

2

1

104

Mathichayam

4

1

1

1

2

2

2

1

105

Madurai town east

4

1

1

1

2

2

2

1

106

Madurai town north

4

1

1

1

2

2

2

1

107

Madurai town south

4

1

1

1

2

2

2

1

108

Jaihindpuram

4

1

1

1

2

2

2

1

109

Keeraithurai

4

1

1

1

2

2

2

1

110

Sellur

4

1

1

1

2

2

2

1

103

Madurai City

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

224 of 302

E-Governance Mission Mode Project:

#

City

Police Station

Crime & Criminal Tracking Network and Systems

Client PC

Duplex Laser Printer

Multifuncti on product (print/scan/ copy)

16 port unman aged switch

Modem/Fa x cards (additional item)

Addition al HDD 160 GB

DVD Writer/D VD Rom drive

UPS 2KVA online

111

Somasundaram colony

4

1

1

1

2

2

2

1

112

Subramaniapuram

4

1

1

1

2

2

2

1

113

Thideernagar

4

1

1

1

2

2

2

1

114

K. Pudur

4

1

1

1

2

2

2

1

115

Thallakulam traffic

5

1

1

1

2

2

2

1

116

Town traffic ii

4

1

1

1

2

2

2

1

117

Karimedu traffic iii

4

1

1

1

2

2

2

1

118

Annanagar traffic vi

5

1

1

1

2

2

2

1

119

Tiruchirapalli

Woraiyur

4

1

1

1

2

2

2

1

120

Tirunelveli City

Melapalayam

4

1

1

1

2

2

2

1

121

Palayamkottai

5

1

1

1

2

2

2

1

122

Perumlpuram

4

1

1

1

2

2

2

1

123

Pettai

3

1

1

1

2

2

2

1

124

Thatchanallur

3

1

1

1

2

2

2

1

125

Tirunelveli junction

5

1

1

1

2

2

2

1

126

Tirunelveli town

3

1

1

1

2

2

2

1

Airport

3

1

1

1

2

2

2

1

128

Ariyamangalam

3

1

1

1

2

2

2

1

129

Contonment

4

1

1

1

2

2

2

1

130

Edamalaipattipudur

3

1

1

1

2

2

2

1

131

Fort

4

1

1

1

2

2

2

1

132

Gandhi market

4

1

1

1

2

2

2

1

133

Golden rock

3

1

1

1

2

2

2

1

134

K.k.nagar

4

1

1

1

2

2

2

1

135

Palakkarai

4

1

1

1

2

2

2

1

136

Srirangam

4

1

1

1

2

2

2

1

137

Thillai nagar

3

1

1

1

2

2

2

1

Total

606

137

137

137

274

274

274

137

127

Tiruchirapalli City

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

225 of 302

E-Governance Mission Mode Project:

ANNEXURE X

Crime & Criminal Tracking Network and Systems

Training Institutions Infrastructure

The following locations were identified at various districts and commissionerates and the District Training Centres were established. The locations of District Training Centres, Police Recruit School, Police Academy is mentioned below: S.No

City / District

Place

Area

1 2

CHENNAI CITY CHENNAI CITY

2nd Floor, C5-Kothavalchavadi PS, Chennai C-Class Room, Ground Floor, Old Building, PCCC, R.A.Puram, Chennai-28

480 Sq.Ft. 500 Sq.Ft.

3

CHENNAI SUB-URBAN

Chennai Sub-Urban Commissionerate Complex, St. Thomas Mount

504 Sq.Ft.

4

CUDDALORE

Unused Elementary School, AR, Cuddalore.

450 Sq.Ft.

5

KANCHEEPURAM

In-Service Training Centre, DPO, Kanchipuram

448 Sq.Ft.

6

THIRUVALLUR

Training Hall, DPO, Thiruvallur,

518 Sq.Ft.

7 8

THIRUVANNAMALAI VELLORE

Conference Hall, Armed-HQ, Tiruvannamalai A Hall, DPO, Vellore

608 Sq.Ft. 800 Sq.Ft.

9 10

VILLUPURAM ARIYALUR

1st Floor, In-service Centre, DPO, Villupuram CCTNS Training Centre, Ragavan Complex, Trichy Main Rd, Ariyalur

520 Sq.Ft. 550 Sq. Ft.

11

KARUR

Training Hall, New DPO, Karur.

530 Sq.Ft.

12

NAGAPATTINAM

DPO, 2nd Floor, Nagapattinam

470 Sq.Ft.

13

PERAMBALUR

2nd Floor, DPO, Perambalur

458 Sq.Ft.

14

PUDUKKOTTAI

Conference Hall, Pudukottai

600 Sq.Ft.

15

THANJAVUR

Control Room, Tanjavur.

570 Sq.Ft.

16

TIRUVARUR

AR Campus, Tiruvarur.

416 Sq.Ft.

17 18

TRICHY TRICHY CITY

Training Hall, 2nd Floor, DPO, Trichy Old Control Room, Contonment PS Campus

375 Sq.Ft. 608 Sq.Ft.

19

DINDIGUL

Women's Waiting Hall, AR, Dindigul

390 Sq.Ft.

20

KANYAKUMARI

DPO, Kanniyakumari

675 Sq.Ft.

21

MADURAI

783 Sq.Ft.

22 23

MADURAI CITY RAMANATHAPURAM

24 25

SIVAGANGAI THENI

1st Floor, Conference Hall, Ty. PRS, AR, Madurai Tallakulam PS Campus, Madurai City. Women Police Rest Room, A.R campus, Ramnad Community Hall, 2nd Floor, DPO, Sivagangai Training Hall, DPO, Theni

26

THIRUNELVELI

Conference Hall, DPO, Tirunelveli

979 Sq.Ft.

27

THOOTHUKUDI

Nearby DPO, Thoothukudi

854 Sq.Ft.

28 29 30

TIRUNELVELI CITY VIRUDHUNAGAR COIMBATORE

PRS Building, AR, Tirunelveli City. 1st Floor, In-service Centre, DPO, Villupuram Campus of Mahalingapuram PS, Pollachi S.D.

900 Sq.Ft. 600 Sq.Ft. 1100 Sq.Ft.

31

COIMBATORE CITY

AIMS Building hall, Coimbatore city

800 Sq.Ft.

32

DHARMAPURI

AR old Kalyanamandapam, Dharmapuri

1250 Sq.Ft.

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

620 Sq.Ft. 416 Sq.Ft. 768 Sq.Ft. 928 Sq.Ft.

226 of 302

E-Governance Mission Mode Project:

S.No 33

Crime & Criminal Tracking Network and Systems

City / District ERODE

AR Complex, Erode

Area 1000 Sq.Ft.

34

KRISHNAGIRI

New DPO, Krishnagiri

858 Sq.Ft.

35

NAMAKKAL

Training Hall, AR Complex, Namakkal

999 Sq.Ft.

36

NILGIRIS

TN Home Guards & Civil Defence Trg. Centre, The Nilgirish

595 Sq.Ft.

37

SALEM

New DPO, Salem.

1110 Sq. Ft.

38

SALEM CITY

Control Room, Salem City.

810 Sq.Ft.

39

TIRUPUR

District Police Office, Tiruppur functioning at 2/69 Angeripalayam road, Tiruppur – 641602.

600 Sq.Ft.

40

CHENNAI RAILWAY

Back side of RPO,Meeting Hall, 8- varatharajulu street, egmore, chennai

400 Sq. Ft.

41

SCRB

95, Santhome High Road, R.A.Puram, Chennai28

550 Sq. Ft.

42

TAMILNADU POLICE ACADEMY,OONAMAN CHERY

Technology Block,Tamilnadu Police Acadamy, Oonamanchery, Chennai-48

500 Sq. Ft.

43

POLICE TRAINING COLLEGE,ASHOK NAGAR, CHENNAI

Cyber Hall, Police Training Head quarter, 6, Natesan Salai, Ashok Nagar, Chennai - 600 083.

500 Sq. Ft.

44

POLICE COMPUTER COMMUNICATION CENTRE, R.A.PURAM, CHENNAI DGP's OFFICE, CHENNAI

Police Computer Communication Center, R.A.Puram, Santhome High Road, Chennai - 28

500 Sq. Ft.

Hall No-310 (Half portion) second floor, DGP office, Mylapore , Chennai - 4

1212 Sq. Ft.

46

PRS - VELLORE

Law Class Room, Police Recruit School, Vellore Fort, Vellore, Tamil Nadu. Ph:- 0416-2220065.

500 Sq. Ft.

47

PRS – TRICHY

Class Room - 'A' , Police Training School, Batallion Ground, Trichy I Batallion, Tamil Nadu. Ph:- 0431-2472695.

500 Sq. Ft.

48

PRS - COIMBATORE

First Floor of the Library Hall, Police Recruit School, Papanayakanpalayam, Coimbatore

440 Sq. Ft.

49

PRS - THOOTHUKUDI

LCD Projector Room, Police Training School, Perurani, Thoothukudi, Tamil Nadu. Ph:- 04162271070.

712 Sq. Ft.

45

Government of Tamil Nadu

Place

Request for Proposal for Selection of System Integrator

227 of 302

E-Governance Mission Mode Project:

ANNEXURE XI

Crime & Criminal Tracking Network and Systems

Geographical Coverage

This presents the geographic coverage for the CCTNS Project in Tamil Nadu. The districts and commissionerates are represented in the Tamil Nadu map as shown below:

The project would be rolled out in the following higher offices in the state headquarters:



Tamil Nadu Police Headquarters



State Crime Records Bureau

These offices would be covered in Pilot Phase of Implementation. Along with these, the districts and offices in each district to be covered in different phases are described below. The geographical coverage described in the tables below reflecting the phases of implementation as mentioned in Section 6.1.1 Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Sivagangai

Aravayal

Alagappapuram

Manamadurai

AWPS Devakottai

Mithravayal

Karaikudi

AWPS Manamadurai

Velayuthapattina m

Devakottai.

AWPS-Karaikudi

Thiruppathur

AWPS-Sivagangai

C Offices

Offices

NA

Pilot Phase South/

Sivagangai

Ramanathapur am

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

228 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices AWPS-Thiruppathur Chettinadu Devakottai Taluk Devakottai Town Elayangudi Kalaiyarkoil Kallal Kandavarayanpatti Karaikudi North Karaikudi South Keelasevalpatti Kundrakudi Madagupatti Manamadurai Nachiyapuram Nerkuppai Palayanur Pallathur Poolamguruchi Poovanthi Pulithipatty S.S.Kottai S.V.Mangalam Sakkottai Salaigramam Singampunari SIPCOT Sivagangai Taluk Sivagangai Town Somanathapuram Thiruppachethi Thiruppathur Town Thiruppuvanam Thiruvegampet

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

229 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Thiukostiyur Ulagampatti

Central/

Thanjavur

Thanjavur

NA

Thanjavur Town

Adiramapattinam

Vallam

Ammapet

Thiruvaiyaru

AWPS papanasam

Thanjavur Rural

AWPS pattukottai

Kumbakonam

AWPS Thiruvaiyaru

Thiruvidaimarudur

AWPS-kumbakonam

Pattukottai

AWPS- Thanjavur

Orathanadu

Ayyampet Budalur Hariduvaramangalam Kabisthalam Kallaperambur Kumbakonam North Kumbakonam South Kumbakonam Taluk Madukkur Maruvoor Melathur Nachiyarkoil Nadukaveri Orathanadu Pandanallur Papanadu Papanasam Patteswaram Pattukottai Peravorani Sengipatty Sethubavachathiram Swamimalai Thanjavur Med.Col Thanjavur Taluk

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

230 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Thanjavur Tamil Univ Thanjavur Town East Thanjavur Town South Thanjavur Town West Thiruchitrambalam Thirukattupalli Thiruneelakudi Thiruppanandal Thiruvaiyaru Thiruvidaimarudur Thiruvonam Thogur Valangaiman Vallam Vattathikottai

Chennai Sub-

St. Thomas Mount

urban

D, St. Thomas

Ambattur

Adambakkam

D, Ambattur

Avadi

Airport

D,

Ennore

Ambattur

Madavaram

Ambattur Estate

Madipakkam

Avadi

Maduravoyal

AWPS - Ambattur

Meenambakkam

AWPS - Avadi

Pattabiram

AWPS - Ennore

Poonamallee

AWPS - Madhavaram

Puzhal

AWPS - Madipakkam

Selaiyur

AWPS - Poonamallee

St. Thomas Mount

AWPS - St Thomas Mount AWPS - Tambaram

Mount

Madhavaram

Tambaram

Chitlapakkam Chrompet Ennore Korattur Kunrathur

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

231 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Madhavaram Madipakkam Maduravoyal Manali Manali New Town Mangadu Meenambakkam Milk Colony Muthapudupet Nandampakkam Nasaratpet Palavanthangal Pallavaram Pallikaranai Pattabiram Peerkankaranai Poonamallee Puzhal Redhills Sankar Nagar Sathangadu Selaiyur SRMC St. Thomas Mount Tambaram Tank Factory Thirumullaivoyal Thirunindravur Thiruverkadu

Coimbatore

Coimbatore City

City

D, L & O, City

Coimbatore West

AWPS Central

Coimbatore East

Bazaar

Coimbatore Central

Coimbatore

Police Office D, Crime & Traffic, City Police Office D, Headquarters,

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

232 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices

City Police Office D, Armed

Coimbatore South

Kattur

Reserve, PRS, Coimbatore ADC, PEW, City

Kuniamuthur

Police Office Peelamedu Poddanur R S Puram Race Course Ramanathapuram Rathinapuri Saibaba Colony Saravanapatti Selvapuram Singanallur Ukkadam Variety Hall Road Roll-out Phase I West/Salem

Dharmapuri

Dharmapuri

A.Pallipatti

Harur

Adiyamankottai

Pennagaram

AWPS Harur AWPS Pennagaram AWPS Dharmapuri Bommidi Dharmapuri Eriyur Harur Hogenakkal Indur Kadathur Kambainallur Karimangalam Kottapatti Krishnapuram

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

233 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Mahendramangalam Marandahalli Mathikonpalayam Morappur Palacode Paparapatti Pappireddipatti Pennagaram Pouchenpalli Thoppur

North/

Cuddalore

Villupuram

Cuddalore

Annamalainagar

Panruti

Avinankudi

Chidambaram

AWPS - Neyveli

Sethiyathope

AWPS - Panruti

Neyveli

AWPS Sethiyathope

Virudhachalam

AWPS Vridhachalam

Thittakudi

AWPS-Chidambaram AWPS- Cuddalore Bhuvanagiri Chidambaram Taluk Chidambaram Town Cuddalore NT Cuddalore OT Cuddalore port Devanampattinam Kadampuliyur Kammapuram Karuveppilankurichi Kattumannarkoil Killai Kullanchavadi Kumaratchi Kurinjipadi Mandharakuppam

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

234 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Mangalampet Maruthur Muthandikuppam Naduveerapattu Nellikuppam Neyveli Township Neyveli Thermal Oomangalam Orathur Panruti Pennadam Porto novo Puduchatram Pudupettai Puthur Ramanatham Reddichavadi Sethiyathope Sirupakkam Sozhatharam Srimushnam Thiruppapuliyur Thookkanampakkam Titakudi Vadalur Veppur Virudhachalam

Central/

Nagapattinam

Nagapattinam

Anaikaranchatram

Thanjavur

Vettaikaranirrup pu

Vedaranyam

AWPS - Sirkali

Mayiladuthurai

AWPS - Vedaranyam

Sirkali

AWPS -Mayiladuthurai AWPS -Nagapattinam Kariyapattinam

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

235 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Keelaiyur Keevalur Kuthalam Manalmedu Mayiladuthurai Nagapattinam Nagoor Palaiyur Perambur Poompuhar Poraiyar Pudupattinam Sembanarkoil Sirkali Thalainayar Thirukuvalai Thiruvenkadu Thittachery Vaitheswaran Koil Valivalam Vedaranyam Velankanni Velipalayam Voimedu

South/Ramana

Ramanathapuram

thapuram

Jetty

Kamuthi

Abiramam

Keelakarai

AWPS - Keelakarai

Paramakudi

AWPS - Paramakudi AWPS - Rameswaram AWPS - Thiruvadanai AWPS- Kamuthi AWPS Ramanathapuram Chatrakudi Devipattinam Elanjambur

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

236 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Emaneswaram Eravadi Dharga Kadaladi Kamuthi Keelakarai Keelaselvanoor Keelathooval Kenikkarai Kovilangulam Mandala Manickam Mandapam Mudukulathur Nainarkoil Pamban Paramakudi Taluk Paramakudi Town Parthibanoor Peraiyur Perunali R.S.Mangalam Ramanathapuram Bazaar Ramanathapuram Town Rameswaram Temple Rameswaram Town S.P.Pattinam Sayalkudi Sikkal Thangachimadam Thanushkodi Theriruveli Thirupalaikudi Thirupullani Thiruvadanai Thondi

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

237 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Uchipuli Uthirakosamangai Valinokkam

South/Dindigul

Theni

Theni

Allinagaram

Vaigai

Periyakulam

Andipatti

Ethakovil

Andipatti

AWPS Andipatti

Kanniyapillaipatti

Bodinayakanur

AWPS Bodi

Uthamapalayam

AWPS Uthamapalayam AWPS- Theni Bodinayakkanur rural Bodinayakkanur Town Chinnamanur Cumbum North Cumbum South Devadanapatti Gandamanur Gandamanur Vilakku Gudalur North Gudalur South Highways Jayamangalam Kadamalaikundu Kombai Kumuli Kurangani Mayiladumparai Odaipatti Palanichettypatti Periyakulam Rajathanai Rayappanpatti Theni Thenkarai Thevaram

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

238 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Uthamapalayam Varasanadu Veerapandi

North/Vellore

Vellore

Vellore

Alangayam

Avalur

Katpadi

Ambalur

Thimmampet

Ranipet

Ambur Taluk

Arakkonam

Ambur Town

Gudiyatham

Anaicut

Ambur

Arakonam Taluk

Vaniyambadi

Arakonam Town

Thiruppathur

Arcot Taluk Arcot Town AWPS - Ambur Town AWPS Gudiyatham AWPS- Ranipet AWPS - Vaniyambadi AWPS - Vellore North AWPS- Arakonam AWPS- Thirupathur AWPS- Vellore Bagayam Banavaram Ealagiri Gudiyatham Taluk Gudiyatham Town Jolarpet K.V.Kuppam Kalavai Kandili Katpadi Kavalur Kaveripakkam Kondampalayam Kurisilapet

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

239 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Latheri Melpadi Melpatti Natrampalli Nemili Omerabad Pallikonda Panamadangi Paradarami Pernampet Ponnai Ranipet Ranipet SIPCOT Sathuvacheri Sholinghur Thakkolam Thirupathur Taluk Thirupathur Town Thiruvalam Timiri Valapandal Vaniyambadi Taluk Vaniyambadi Town Vellore North Vellore South Vellore Taluk Veppankuppam Virinchipuram Virudampet Walajapet

South/

Thoothukudi

Tirunelveli

Government of Tamil Nadu

Thoothukudi Town Thoothukudi Rural Maniyachi

Alwarthirunagiri

Serakulam

Arumuganeri

Sankaralingapur am

Kovilpatti

AWPS Srivaikundam

Request for Proposal for Selection of System Integrator

Authoor

240 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Vilathikulam

AWPS Srivaikundam

Srivaikundam

AWPS Thiruchendur

Thiruchendur

AWPS Vilathikulam

Sattankulam

AWPS-Kadambur AWPS-Kovilpatti AWPS-Pudukottai AWPS-Tuticorin Eppodumvendran Eral Ettayapuram Kadalkudi Kadambur Kalugumalai Kayathar Koppampatti Kovilpatti East Kovilpatti West Kulasekarapattinam Kulathur Kurumbur Maniyachi Masarpatti Meignanapuram Murappanad Muthiahpuram Nalatinpudur Naraikinaru Nazareth Ottapidaram Pasuvanthanai Pudukkottai Pudur Puliyampatti Puthiam Puthur

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

241 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Sattankulam Sayarpuram Seidunganallur SIPCOT Soorankudi Srivaikundam Thalamuthunagar Tharuvaikulam Thattaparai Thattarmadam Thermalnagar Thiruchendur Tiruchendur Temple Tuticorin Central Tuticorin North Tuticorin South Vilathikulam

South/Tirunelv

Kanniyakumari

eli

Nagercoil

Anju gramam

Lower kothaiyar

Kanniyakumari

Aralvoimozhi

Upper kothaiyar

Thuckkalai

Arugani

Colachel

Arumanai Asaripallam AWPS Colachel AWPS Kanniyakumari AWPS Kuzhithurai AWPS- Nagercoil Boothapandy Colachel Eraniel Ethamozhi Kadaiyalumoodu Kaliyakkavilai Kanya Kumari Karungal

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

242 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Keeriparai Kollancode Kottar Kottiyode Kulasekaram Kuzhithurai Manavalakurichi Mandaikadu Nesamani Nagar Nithiravilai Pazhugal Pechiparai Puthukadai Rajakkamangalam South Thamaraikulam Suchindram Thiruvattar Thuckkalai Vadaseri Vellichanthai

South/Tirunelv

Tirunelveli

eli

Tirunelveli rural

Achanpudur

Servalar

Ambasamudram

Alankulam

Lower dam

Cheranmahadevi

Alwarkurichi

Manimuthar

Alangulam

Ambasamudram

Tenkasi

AWPS - Alankulam

Seethaparpanall ur Ayyapuram

Sankarankoil Puliyangudi

AWPS Ambasamudram AWPS - Nanguneri

Valliyoor

AWPS -Sankarankoil

Nanguneri

AWPS - Tirunelveli Rural AWPS - Valliyoor AWPS- Tenkasi Ayikudi Cheranmahadevi Chinnakoilankulam

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

243 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Courtallam Devarkulam Eruvadi Gangaikondan Kadayam Kadayanallur Kalakkad Kallidaikurichi Karivalamvanthanallur Koodankulam Kuruvikulam Manjolai Manur Moolaikaraipatty Moontradaippu Mukkudal Munneerpallam Nanguneri Ovari Palavoor Panagudi Panavadalichatram Pappakudi Pathamadai Pavoorchatram Puliangudi Puliarai Radhapuram Sambavarvadakarai Sankarankoil Taluk Sankarankoil Town Seevalaperi Senthamaram Shenkottai

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

244 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Sivagiri Sivanthipatti Surandai Suthamalli Thalaiyuthu Thenkasi Thirukkurungudi Thiruvengadam Thisayanvilai Tirunelveli Taluk Uthumalai Valliyoor Vasudevanallur Veerakeralampudur Veeravanallur Vickramasingapuram Vijayanarayanam

West/

Coimbatore

Coimbatore

Pollachi

Alandurai

Aliyar

Valparai

Anamalai

Periyanaicken Palayam Perur

Annur

Kadambarai Water Falls Sheikalmudis

AWPS - Perur AWPS - Thudiyalur AWPS - Pollachi Chettipalayam Gomangalam K.G. Chavadi Kadambarai Karamadai Karumathampatty Karunyanagar Kinathukadavu Koilapalayam Kottur Madukkarai

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

245 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Mahalingapuram Mettupalayam Mudis Negamam Periyanaickenpalayam Perur Pillurdam Pollachi Bazaar Pollachi Taluk Pollachi Town Sirumugai Sulur Thondamuthur Thudialur Vadavalli Valparai Vedakkipalayam

West/

Nilgiris

Coimbatore

Udhagamandalam Town Udhagamandalam Rural Coonur

Ambalamoola

Gudalur

AWPS - Devala

Devala

AWPS - Gudalur

Aruvankadu AWPS - Coonur

AWPS Udhagamandalam AWPS Udhagamandalam Rural Cherambadi Coonoor Town Denaducombai Devala Devarsholai Emerald Erumad Gudalur Ketti

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

246 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Kolacombai Kothagiri Manjur Masinagudi Naduvattam Nellakottah Newhope Pudumand Sholurmattam Udhagamandalam Rural Udmlm Town Central Udmlm Town West Uppercoonoor Wellington

West/Salem

Krishnagiri

Krishnagiri

Anchetty

Bargur

AWPS - Bargur(Dpi)

Uthangarai

AWPS Denkalaikottai(Dpi) AWPS - Hosur(Dpi)

Hosur Denkanikottai

AWPS Krishnagiri(Dpi) Bagalur Bargur Barur Berigai Denkanikottai Gurubarapalli Hosur Hudco Kallavi Kandhikuppam Kaveripattinam Kelamangalam Krishnagiri Taluk Krishnagiri Town Krp Dam

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

247 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Maharajakadai Mathigiri Mathur Nagarasampatti Pochampalli Rayakottai Samalpatti(Dpi) Shoolagiri Singarapettai SIPCOT Thally Uthanapalli Uthangarai Veppanapalli

North/Villupura

Villupuram

m

Gingee

Anandapuram

Kallakurichi

Arakandanallur

Kottakuppam

Auroville

Tindivanam

Avalurpet

Thirukoilur

AWPS - Gingee

Ulundurpet

AWPS - Kallakurichi

Viluppuram

AWPS Kottakuppam AWPS Tindivanam AWPS-Thirukoilur AWPS-Villupuram Brammadesam Chinnasalem Elavanasurkottai Gingee Kachirapalayam Kallakurichi Kandachipuram Kandamangalam Kanjanur Kanni

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

248 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Kariyalur Kedar Kikuppam Kiliyanoor Kottakuppam Mailam Manalurpet Marakanam Moongi Thuraipattu Nallan Pillai Petral Olakkur Pagandaikuttusalai Periyathatchur Rishivandiam Roshanai Sankarapuram Sathiyamangalam Thirukoilur Thirunavalur Thirupalapandal Thiyagadurgam Tindivanam Tiruvennainallur Ulundur Pet Vadaponparappi Valathy Valavanur Vanur Varanjaram Vellimedupettai Vikravandi Villupuram Taluk Villupuram Town Villupuram West

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

249 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City North/

ACOP/JC/DC/AD C Offices

Thiruvallur

Kancheepura m

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Thiruvallur

Arambakkam

Periyakuppam

Uthukottai

Arani

Thiruthani

AWPS Ponneri

Ponneri

AWPS Thiruvallur

Gummidipoondi

AWPS Uthukottai

Offices

AWPS-Thiruthani Gummudipoondi Kadambathur Kanakamma Chatram Kattur Kavarapettai Manavala Nagar Mappedu Minjur Pallipet Pathirivedu Pennalurpet Periyapalayam Ponneri Pothattur Pet R.K.Pet Sevvapet Sholavaram Sipcot Thirupalaivanam Thiruthani Thiruvalangadu Thiruvallur Taluk Thiruvallur Town Uthukottai Vellavedu Vengal North/Kanchee

Kancheepuram

puram

Government of Tamil Nadu

Chengalpattu

Achirapakkam

Kancheepuram

AWPS Chengalpattu

Request for Proposal for Selection of System Integrator

Anaicut

250 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Maduranthagam

AWPS Mahabalipuram

Mamallapuram

AWPS Melmaruvathur

Sriperumbudur

AWPS Sriperumbudur AWPS-Kancheepuram Baluchettychatram Chengalapattu Tn Chengalpattu Taluk Cheyyur Chittamur Chunambedu Guduvancheri Kalpakkam Kanchi Taluk Kelampakkam Koovathur Maduranthakam Magaral Mamallapuram Manampathi Manimangalam Maraimalai Nagar Melmaruvathur Oragadam Orathi Otteri Padalam Palur Sadras Salavakkam (G5) Sivakanchi Somangalam Sriperumbudur Sunguvarchatram Thalambur

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

251 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Thirukalukundram Thiruporur Uthiramerur Vishnukanchi Walajabad (K3)

Central/ Trichy

Pudukottai

Pudukottai

Alangudy

Malaiyur

Alangudi

Annavasal

Vellanoor

Aranthangi

Aranthangi

Kottaipattinam

Arimalam

Keeranur

Athanakottai

Ponnamaravathy

Avudaiyarkoil AWPS - Alangudi AWPS - Keeranur AWPS Ponnamaravathy AWPS -Aranthangi AWPS - Pudukottai AWPS - Thirumayam Embal Gandharvakottai Ganeshnagar Illupur Jagadapattinam K.Pudupatty Karaiyur Karambakudy Karur Keeramangalam Keeranur Kottaipattinam Manamelgudy Mandaiyur Mathur Mimisal Nagudy

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

252 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Namana Samudram Panayappatty Ponnamaravathy Pudukottai Town Regunathapuram Sampathuvidthi Thirugokarnam Thirumayam Thiruppunavasal Udayalipatti Vadakadu Viralimalai

Tirunelveli City

Tirunelveli City

D, L & O,

Tirunelveli Town

AWPS - Tirunelveli Junction

Palayamkottai

AWPS -Palayamkottai

Kokirakulam, Tirunelveli City D, Crime & Traffic , Kokirakulam, Tirunelveli City ADC, PEW,

Melapalayam

Tirunelveli City Palayamkottai Perumalpuram Pettai Thatchanallur Tirunelveli Junction Tirunelveli Town Roll-out Phase-II North/Vellore

Tiruvannamalai

Arni

Annakkvur

Chengam

Arni Taluk

Cheyyar

Arni Town

Polur

AWPS Chengam

Tiruvannamalai Town Tiruvannamalai Rural Vandavasi

AWPS Cheyyar AWPS Polur AWPS Vandavasi AWPS-Arni

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

253 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices AWPS-Tiruvannamalai Brammadesam Chengam Chetpet Cheyyar Desur Dusi Jamuna Marudur Kadaladi Kalambur Kalasapakkam Kannamangalam Kilcodungalore Kilpennathur Mangalam Melchengam Moranam Pachalf Pernamallur Polur Ponnur Pudupalayam Santhavasal Sathanurdam Thachampet Thandrampet Thanipadi Thellar Thiruvannamalai East Thiruvannamalai Taluk Thiruvannamalai Town Thiruvannamalai Town Crime Vadavanakkambadi Vanapuram

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

254 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Vandavasi North Vandavasi South Veraiyur Vettavalam

West/Salem

Namakkal

Namakkal

AWPS Rasipuram

Tiruchengode

AWPS - Tiruchengode

Rasipuram

AWPS Velur

Vellur

AWPS-Namakkal Ayilpatty Belukurichi Elachipalayam Erumapatty Jedarpalayam Komarapalayam Mallasamudram Mangalapuram Mohanur Molasai Nallipalayam Nallur Namagiripet Namakkal Pallipalayam Paramathi Puduchatram Rasipuram Sendamangalam Thiruchengodu Rural Thiruchengodu Town Valavandhinadu Velagoundanpatti Velur Vennandur

West/Salem

Salem

Government of Tamil Nadu

Salem Rural

Request for Proposal for Selection of System Integrator

Attaiyanpatti

255 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Sankari

Attur

Mettur

AWPS Athur

Omalur

AWPS Mettur

Athur

AWPS Omalur

Valappady

AWPS Salem Rural AWPS Sankari Deevattipatti Edapady Ethappur Gangavalli Jalakandapuram Karipatty Kariyakoil Karumalaikoodal Karumandurai Kolathur Kondalampatti Macdonalds Choultry Malliyakarai Mallur Mechery Mettur Nangavalli Omalur Panamarathupatty Poolampatti Sankari Steel Plant Thalaivasal Thammampatty Tharamangalam Thevoor Tholasampatty Valapady

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

256 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Veeraganur Veeranam Yercaud

West/Coimbat

Tiruppur

ore

Tirupur

Alangiyam

Avinashi

Anupparpalayam

Palladam

Avinashi

Udumalpet

Avinashipalayam

Kangeyam

AWPS Avinashi

Dharapuram

AWPS Dharmapuram AWPS Kangeyam AWPS Palladam AWPS Tiruupur AWPS Udumalpet Cheyur Dhally Dharapuram Gudimangalam Kamachinaickenpalaya m Kangeyam Komaralingam Kundadam Kunnathur Madathukulam Mahalingapuram Mangalam Mulanur Palladam Perumanallur Tiruppur Rural Trippur North Trippur South Udumalpet Uthiyur Uthukuli

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

257 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Vellakoil

West/Coimbat

Erode

ore

Erode Town

Ammapet

Perunthurai

Andhiyur

Bhavani

Appakoodal

Gobichettipalaya m Sathyamangalam

Arachalur

Govt. Hospital, Erode

AWPS Bhavani AWPS Gobochettipalayam AWPS Sathyamangalam AWPS-Erode Bangalapudur Bargur Hills Bhavani Bhavanisagar Chennimalai Chithode Erode North Erode South Erode Taluk Erode Town Gobichettipalayam Hassanur Hills J.R.S.Puram/Kadambu r Kadathur Kanjikoil Karungalpalayam Kavandapadi Kodumudi Malayampalayam Modakuruchi Nambiyur Perundurai Puliampatti Sathyamangalam Siruvalur

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

258 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Sivagiri Thalavadi Thingalur Varappalayam Vellitiruppur Vellode

Central/Trichy

Karur

Karur Town

Aravakurichi

Karur Rural

AWPS Kulithalai

Kulithalai

AWPS-Karur Chinnadharapuram Chinnathamanipatty K.Paramathi Karur Kulithalai Lalpettai Mayanoor Palaviduthi Pasupathipalayam Thennilai Thogamalai Velayuthanpalayam Velliyanai Vengal Vengamedu

Central/Trichy

Ariyalur

Ariyalur

Andimadam

Jeyankondam

Ariyalur AWPS Ariyalur AWPS Jeyankondam Bikkiramangalam Irunbulikurichi Jeyankondam Kairalabad Keelapalur Kuvagam

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

259 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Meensurity Sendurai T. Palur Thalovai Thirumanur Thoothur Udayarpalayam Venganur

Central/Trichy

Perambalur

Arumbavur

Arumbavoor

Mangalamedu

AWPS-Perambalur Kaikalathur Kunnam Mangalamedu Maruvathur Padalur Perambalur V.Kalathur

Central/Trichy

Trichy

Thiruverumbur

AWPS Lalgudi

Jeeyapuram

AWPS Manaparai

Lalgudi

AWPS Musiri

Musiri

AWPS Thiruverambur

Manapparai

Bhel Inamkulathur Jeeyapuram Kallakudi Kattuputhur Kollidam Lalgudi Manachanallur Manapparai Manikandan Musiri Navalpattu Pulivalam

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

260 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Puthanatham Ramji Nagar Samayapuram Siruganur Somarasampet Thathaiyangar Pet Thiruverambur Thottiyam Thuraiyur Thuvagudi Thuvarankurichi Uppiliyapuram Vaiyampatty Valanadu Vathalai

Central/

Thiruvarur

Thanjavur

Thiruvarur

Alivalam

Thiruturaipoondi

AWPS Nannilam

Nannilam Mannargudi

AWPS Thiruthuraipoondi AWPS-Mannargudi

Muthupet

AWPS-Tiruvarur Edaiyur Eravanchery Kalappal Kodavasal Koothanallur Koradachery Kottur Mannargudi Mannargudi Taluk Muthupettai Nannilam Needamangalam Pamani Paravakottai

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

261 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Peralam Perugavalanthan Thalayamangalam Thirukkalar Thirumakottai Thiruthuraipoondi Tiruvarur Taluk Tiruvarur Town Vadapathimangalam Vaduvoor Vaipur

South/

Dindigul

Dindigul

Dindigul Town

Ambadurai

Dindigul Rural

Ambilikkai

Vedasandur

Ammayanaickanur

Palani

AWPS Kodaikanal

Oddanchatram

AWPS Nilakottai

Nilakottai

AWPS Ottanchatram

Kodaikanal

AWPS Vadamadurai AWPS-Dindigul AWPS-Palani Ayakudi Batlagundu Chatrapatti Chinnalapatti Dindigul Taluk Dindigul Town North Dindigul Town South Dindigul Town West Edayakottai Eriodu Guzilamparai Kallimandayam Kannivadi Keeranur

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

262 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Kodaikkanal Koombur Natham Nilakottai Oddanchatram Palani Adivaram Palani Taluk Palani Town Pattiveeranpatti Reddiyarchatram Sempatti Shanarpatti Swaminathapuram Thadicombu Thandikudi Vadamadurai Vedasandur Vilampatti Viruveedu

South/Madurai

Madurai

Melur

Alanganallur

Samayanallur

Appanthirupathy

Usilampatti

Avaniyapuram

Thirumangalam

AWPS Melur

Peraiyur

AWPS- Samayanallur

Thirupparankundr am Oomachikulam

AWPSThirumangalam AWPS Usilampatti AWPS-Thirupparankun Balamedu Chatrapatti Checkanurani Elumalai Kadupatty Kallikudi Karuppayoorani

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

263 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Keelavalavu Koodakovil Koodal Pudur Kottampatti M.Kallupatti Melavalavu Melur Nagaiahpuram Nagamalaipudukottai Oomachikulam Othakadai Peraiyur Perungudi Samayanallur Saptur L2 Sedapatty Sholavandan Silaiman Sindupatty H3 T.Kallupatti T.Ramanathapuram Thirumangalam Taluk Thirumangalam Town Thirunagar Thirupparangundram Usilampatty Taluk Usilampatty Town Uthappanaickanur Vadipatty Valandur Vikkaramangalam Villoor

South/Madurai

Virudhunagar

Government of Tamil Nadu

Virudhunagar

A.Mukkulam

Sattur

Alankulam

Request for Proposal for Selection of System Integrator

264 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Sivakasi

Amathur

Rajapalayam

Ammapatti

Srivilliputhur

Appanaickkanpatty

Aruppukottai

Aruppukottai Taluk

Thiruchuli

Aruppukottai Town Aviyur AWPS Aruppukottai AWPS Sathur AWPS Sivakasi AWPS Srivilliputhur AWPS-Rajapalayam AWPS-Virudhunagar Elayirampannai Irukkangudi Kariappatti Kathanoor Keelaparalachi Keelarajakularaman Koomapatty Krishnan Kovil M.Pudupatti M.Reddiapatti Mallan Kinaru Malli Mamsapuram Maraneri Narikudi Nathampatti Pandalkudi Rajapalayam North Rajapalayam South Sattur Sattur Taluk Seithur

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

265 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Seithur Rural Sivakasi East Sivakasi Town Soolagarai Srivilliputhur Taluk Srivilliputhur Town Thalavaipuram Thiruchuli Thiruthangal Vachakarapatti Vanniyampatti Vilakku Veeracholan Vembakkottai Virudhunagar Bazaar Virudhunagar East Virudhunagar Rural Virudhunagar West Watrap

Madurai City

Madurai City

D, L & O,

Anna Nagar

Annanagar

Madurai Town

AWPS Madurai North(Thilagar Thidal)

Thilagar Thidal

AWPS Madurai Town

Thallakulam

AWPS-Madurai South

Madurai City D, Crime, Madurai City D, Traffic, Madurai City D, Headquarters, Madurai City D, Armed

Govt. Rajaji Hospita

Reserve, Madurai City ADC, PEW,

Jaihindpuram

Madurai City K.Pudur Karaimedu Keeraithurai Madurai Town Ctrl (Vilakhuthoon) Madurai Town East (Theppakulam)

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

266 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Madurai Town North (Thilagar Thidal) Madurai Town South (South Gate) Mathichayam Sellur Somasundaram Colony Sri Meenakshi Amman Subramaniapuram Thallakulam Thideernagar

Trichy City

Trichy City

D, L & O,

Cantonment

Airport

Golden Rock

Ariyamangalam

Fort

AWPS Cantonment

Srirangam

AWPS Fort Range

Trichy D, Crime & Traffic, Trichy ADC, PEW, Trichy

AWPS Golden Rock AWPS-Srirangam Contonment Edamalaipattipudur Fort Gandhi Market Golden Rock K.K.Nagar Palakkarai Srirangam Thillai Nagar Uraiyur Salem City

Salem City

D, L & O, Hanging Garden,

A, West, Sooramangalam

Ammapet

A, WestCrime, Fairlands A, South – Salem Town A, South Crime - Annathapatti

Annadanapatty

Salem

AWPS Ammapet AWPS Sooramangalam AWPS-Salem Fairlands

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

267 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Govt.Hqrs Hospital Hasthampatty Kannankuruchi Kitchipalayam Pallapatty Salem Town Shevapet Sooramangalam

Chennai City

Chennai City

Government of Tamil Nadu

Adyar

Abiramapuram

Anna Nagar

Adyar

Ashok Nagar

Aminjikarai

Ayanavaram

Anna Nagar

Egmore

Anna Salai

Flower Bazaar

Anna Square

Guindy

Arumbakkam

Harbour

Ashok Nagar

High Court

AWPS Adyar

Kilpauk

AWPS Anna Nagar

MKB Nagar

AWPS Ashok Nagar

Mylapore

AWPS Ayanavaram

Nungambakkam

AWPS Egmore

Port Marina

AWPS Flower Bazar

Pulianthope

AWPS Guindy

Royapettah

AWPS Harbour

Royapuram

AWPS High Court

Saidapet

AWPS Kilpauk

Sembium

AWPS Mambalam

T.Nagar

AWPS Mkb Nagar

Teynampet

AWPS Mylapore

Thirumangalam

AWPS Peravallore

Thiruvotriyur

AWPS Pulianthope

Thuraipakkam

AWPS Royapettah

Triplicane

AWPS Royapuram

Request for Proposal for Selection of System Integrator

Akkarai Check Post CMBT Koyambedu Karampakkam Check Post KMC Hospital Kilpauk Komaleswaranp et - Pudupet Koyambedu Check Post Luz Corner Market Koyambedu Naathamuni Check Post New Secretariat Retteri Check Post RSRM Hospital Royapuram Thevar Statue Tenyampet Thiruvanmiyur Check Post Velachery Check Post

268 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Vadapalani

AWPS Saidapet

Vepery

AWPS Teynampet

Villivakkam

AWPS Thirumangalam

Washermenpet

AWPS Thiruvottiyur AWPS Thousand Lights AWPS Triplicane AWPS Vadapalani AWPS Vepery AWPS Villivakkam AWPS Washermenpet Ayyanavaram Basin Bridge Chetpet Chintadripet Choolaimedu Dr. R.K. Nagar Egmore Elephant Gate Esplanade Fishing Harbour Flower Bazar Foreshore Estate Fort St. George Govt. Estate Govt. Hospital Govt. KG Hospital Govt. Royapettah Hospital Govt. RSRM Hospital Govt. Women & Children Hospital Guindy Harbour High Court I.C.F Colony Ice House

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

269 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices J.J Nagar K.K. Nagar Kasimedu Kilpauk Kilpauk Medical College Hospital Kodambakkam Kodungaiyur Kolathur Korukkupet Kothavalchavadi Kotturpuram Koyambedu Kumaran Nagar M.K.B. Nagar Mambalam Marina MGR Nagar Museum Muthialpet Mylapore Neelankarai New Washermenpet Nolambur North Beach Nungapakkam Otteri Peravalur Peripheral Periyamet Pondy Bazar Port Marine Pulianthoppu Rajamangalam Royapettah

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

270 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Offices Royapuram RSRM Saidapet Sastri Nagar Secretariat Colony Semanchery Sembium Seven Wells Stanley Hospital T.P. Chatram Teynampet Thiru Vi Ka Nagar Thiruvanmiyur Thiruvottiyur Thousand Lights

3

Thuraipakkam Tirumangalam Tondiarpet Triplicane Vadapalani Valasaravakkam Velachery Vepery Villivakkam Virugambakkam Vyasarpadi Washermenpet Zam Bazar

GRP Chennai

GRP Chennai

Government of Tamil Nadu

Chennai Central

Arakkonam

Basin Bridge

Chennai Egmore

Avadi

Tiruvallur

Coimbatore

Chengalpattu

Tondaiarpet

Chennai Central

Rayapuram

Coimbatore

Walajah

Coonur

Vellore

Request for Proposal for Selection of System Integrator

271 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Range Or City

ACOP/JC/DC/AD C Offices

Crime & Criminal Tracking Network and Systems

ADSP Office

SDPO/AC Range

Police Stations

Outposts*

Dharmapuri

Thirupathur

Egmore

Morappur

Erode

Hosur

Jolarpet

Mettupalayam

Katpadi

Pollachi

Korrukkupettai

Coonoor

Offices

Mettupalayam Perambur Podhanur Pollachi Royapuram Salem Salt Coatur Tambaram Thiruvallur Tirupathur Tirupur Tondiarpet Udhagamandalam Vellore Walajah GRP Trichy

GRP Trichy

Government of Tamil Nadu

Trichy Junction

Ariyalur

Cuddalore

Madurai Junction

Bodi

Ariyalur

Chidambaram

Ponmalai

Cuddalore

Karur

Dindigul

Pudukottai

Golden Rock

Kumbakonam

Karaikudi

Nagapattinam

Karur

Putukottai

Kodai Road

Bodi

Kumbakonam

Kodairoad

Madurai

Manamadurai

Manamadurai

Thenkasi

Maniyachi

Maniyatchi

Request for Proposal for Selection of System Integrator

272 of 302

E-Governance Mission Mode Project:

Zone/

DPO/O

Crime & Criminal Tracking Network and Systems

ACOP/JC/DC/AD

Range Or City

ADSP Office

SDPO/AC Range

C Offices

Police Stations

Outposts*

Mayiladuthurai

Srivillipudur

Offices

Nagapattinam Nagercoil Palani Pattukottai Pudukottai Rameswaram Srivilliputhur Tenkasi Thanjavur Tiruchirapalli Tirunelveli Tiruvarur Tuticorin Villupuram Virudhachalam Virudhunagar *- SCRB has the full right to implement in part or omit all requirements put under this head

The implementation would also cover special units in each of the districts along with their headquarters. These locations by districts are described in the table below for each district Phase wise. This should be seen together with the implementation plan described in Section 6.1.1. District

QBranch

CSG

CBCID

Crime (SIT)

CCIW

EOW

Idol Wing

PEW

DCB

1

3

1

0

0

1

0

1

1

1

1

1

1

CSCID

TIW

TEW

JAPU

AVS

ADoC

0

0

0

9

3

2

9

3

2

Pilot Phase Special Unit HQ Sivagangai

2

Thanjavur

1

Chennai Suburban Coimbatore City

1

Sub-total

4

4

5

1

3 2

3

0

4

1

3

12

2

1

1

3

15

7

7

8

33

2

0

1

14

4

1

1

Roll-out Phase-I Dharmapuri

1

1

Cuddalore

1

1

1

1

1

1

1

Nagapattinam

1

4

1

1

1

1

1

Ramanathapuram

1

1

1

1

1

Theni

1

1

1

1

1

1

1

2

1

1

1

Vellore

Government of Tamil Nadu

1

1 1

1

1 3 1

3 2

Request for Proposal for Selection of System Integrator

1 1

1

273 of 302

E-Governance Mission Mode Project:

District

QBranch 1

CSG

CBCID

3

Kanniyakumari

1

Tirunelveli

1

Coimbatore Nilgiris

Crime & Criminal Tracking Network and Systems

CCIW

1

Crime (SIT) 1

3

1

1

1

2

2

1

1

1

2

2

1

1

1

1

1

Tiruvallur

1

1

1

1

1

Krishnagiri

1

1

1

1

1

Villupuram

1

1

1

1

1

1

5

Kancheepuram

1

1

1

1

1

1

4

Pudukottai

1

1

Sub-total

15

Thoothukudi

Tirunelveli City

EOW

Idol Wing

PEW

DCB

CSCID

TIW

1

1

1

1

1

1

1

1

1

1

3

1

1

1

1

1

13

18

14

16

0

35

AVS

ADoC

0

0

0

9

3

2

3

3 2 1

1

1 7

JAPU

3

1 1

TEW

2

6 2

17

10

1

1

9

41

Roll-out Phase-II Tiruvannamalai

1

1

Namakkal

1

1

Salem

1

2

Erode

1

1

2

1

1

1

1

1

1

1

3

1

1

1

2

3

Tiruppur Karur

1

1

2

1

1

Ariyalur

3

1

4

1

1

1

Perambalur

1

1

Trichy

1

2

1

Thiruvarur

1

1

Dindigul

1

1

2

1

1

1

1

Madurai

1

2

3

1

1

1

1

2

Virudhunagar

1

1

1

1

1

1

1

6

1

2

1

1

1

1

2

1

1 1

1

1

Trichy City Greater Chennai Sub-total Total

2

1

Salem City Madurai City

1

3 6 2

1

1

2

1

3

7

1

2

6

5

2

1

1

1

1

1

13

30

11

0

22

14

13

9

1

45

17

9

26

74

30

18

47

35

31

16

1

94

38

20

43

148

*- SCRB has the full right to implement in part or omit all requirements put under this table

District

SBCID

OCIU

SIT

SB & SDCID Core Cell Intelligence Unit Offices

DS B

TS

AP

SJ & HR

HG

STF

STPC

TNCF

Jails

District FSL/FP B

3

2

6

3

Special Unit Non PS Offices

Pilot Phase Special Unit Non PS HQ Sivagangai

1 1

1

3

Thanjavur

1

1

5

1

1

9

1

1

4

19

Chennai Suburban Coimbatore City

1

1

Sub-total

3

2

Government of Tamil Nadu

0

1

1

1

1

1

1 9

9

1

2

1

Request for Proposal for Selection of System Integrator

0

1

1

274 of 302

7

1

16

7

E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

Roll-out Phase-I Dharmapuri

1

1

1

2

2

Cuddalore

1

1

1

1

6

2

Nagapattinam

1

1

1

1

1

5

2

Ramanathapuram

1

1

1

1

1

2

4

Theni

1

1

1

3

2

Vellore

1

1

3

1

10

3

Thoothukudi

1

1

2

4

2

Kanniyakumari

1

1

4

4

2

Tirunelveli

1

1

1

2

1

1

5

2

Coimbatore

1

1

1

2

1

1

7

3

Nilgiris

1

1

1

2

2

Tiruvallur

1

1

1

Krishnagiri

1

1

1

Villupuram

1

1

1

Kancheepuram

1

1

1

Tirunelveli City

1

1

1

1

Pudukottai

1

1

1

Sub-total

17

17

25

1 1

1

5

3

1

3

1

2

1

2

2

1

6

2

1

2

2

9

1

0

0

0

0

5

2

66

37

3

2

4

2

5

2

6

2

3

2

Roll-out Phase-II Tiruvannamalai

1

1

Namakkal

1

1

2

Salem

1

1

2

Erode

1

1

3

Tiruppur

2

1

Karur

1

1

1

3

2

Ariyalur

1

1

1

1

2

Perambalur

1

1

1

1

2

Trichy

2

2

4

3

1

7

2

Thiruvarur

1

1

2

2

Dindigul

1

1

4

1

1

5

2

Madurai

2

1

3

1

1

5

2

Virudhunagar

1

1

2

1

2

2

Salem City

1

1

1

Madurai City

1

1

1

Trichy City

1

Greater Chennai

3

19

5

Sub-total

22

19

5

Total

42

19

5

1

1

1

1

1

Government of Tamil Nadu

1 2

1

1

1

2

45

1

3

3

19

71

6

5

0

2

0

0

47

30

10

6

40

115

18

1

1

2

1

1

129

74

1

1

Request for Proposal for Selection of System Integrator

275 of 302

E-Governance Mission Mode Project:

ANNEXURE XII S.No.

Crime & Criminal Tracking Network and Systems

Functional Requirements Specifications Functional Requirements Knowledge Base

1

Media Monitoring – At present, the information from print media and visual media are manually gathered and maintained as links in excel sheet at each district. These information are analyzed, grouped under specific keywords and sent to higher officers on request from district level. It is intended to install a media monitoring functionality tool which would be able to collate, analyse and prepare dossiers on specific keywords such as religious extremism from various print and visual media sources which can help higher offices make useful analyses. Intended s: Officials from District SP and above could get dossiers on topics pertaining to their jurisdiction

FR01

Should facilitate automatic aggregation of related information based on conceptual understanding by retrieving them from varied sources such as newspapers, magazines, emails and other physical media and electronic media including news channel videos, phone calls, e-newspapers and other multimedia available in English and Tamil from various districts centrally in SCRB

FR02

Should facilitate automatic extraction of meaning, analyze the data and hyperlink related fields and events present across multiple media sources

FR03

Should enable integration with other unstructured data available in the department

FR04

Should facilitate contextual data search of the integrated database

FR05

Should be able to facilitate querying unstructured data

FR06

Should be able to prepare reports based on automatic meaning extraction and analyses to pre-defined set of officials who may be interested in the specific topic

FR07

Should be able to mail the results of query and contextual search to the official concerned

FR08

Should be able to alert through emails/SMS, investigators and agencies to breaking news which may still not have reached the department before the press

FR09

Should facilitate analyzing scenes and recognize faces and vehicle number plates in areas where videos captured through CCTV Cameras are available.

2

Police Intranet – There is no department specific web enabled repository of knowledge at the moment. It is proposed to develop an intranet website which would also have a log-in feature for personnel. The portal would hold details on Police Acts, Rules, Helpline/Checklist for case registration, Investigation, prosecution for various types of cases, official promotions and transfers and so on. Intended s: Personnel from Constabulary till DGP

FR10

The existing TN Police Intranet should be upgraded to a website based on suitable content management system

FR11

The Intranet System should role based content creation and distribution

Government of Tamil Nadu

Request for Proposal for Selection of System Integrator

276 of 302

E-Governance Mission Mode Project:

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FR12

The Intranet System should automatic email alerts based on roles assigned in the system

FR13

The Intranet System should have PSO, circulars, conduct rules, Acts, etc. for easy reference

FR14

The Intranet System should allow role based updation of PSO, circulars, conduct rules, Acts etc

FR15

The Intranet System should allow s to to the HRMS provided by NIC for updation and retrieval of records

FR16

The Intranet System should allow police personnel to their grievances

FR17

The Intranet System should provide with online help manual to assist in using the Intranet System, CAS (State) and other modules developed.

FR18

The Intranet System should provide search facility to access specific information from the databases e.g area specific information, crime & criminal information, victim details, lost / found property, unidentified dead bodies etc. Traffic Suite

3

Patrol and Police Control Room Call Interface – The Complaints are also ed through the Central Police Control Room at the State Headquarters that is accessible to the public through Emergency number (100) and Women and Child Helplines. Intended s: Police Control Room Operators at Districts and Commissionerates, Police Station s such as SHO, Highway Patrol Vehicles

FR19

The system should display all the unanswered calls and the call/caller details to the . In case some calls are unanswered due to unavailability of personnel, the head of the PCR would get the details of the unanswered calls. It would also allow them to call back the number to ascertain the details of the calls.

FR20

System should arrange the incoming calls in the order that come in. The system would arrange the calls on FIFO (First-In-First-Out) basis and the calls would be allotted to the first available personnel.

FR21

The system should allow the to answer /respond to the call through the interface. The interface would be designed in such a manner that the PCR personnel need to use only the interface to respond to calls.

FR22

The system should allow the to record the call along with timestamp and capture it in the system,

FR23

In case the call(s) comes in for an already ed complaint, the system should allow the to link the call(s) to the ed complaint.

FR24

System should provide an interface to the Police Control Room (PCR) to capture the details of the complaint and the caller / complainant through a “quick capture complaint form” relevant for a complaint that is reported in through a phone call, email, walk-ins in emergency or a non-emergency situation.

FR25

In case the caller reports a complaint that is within the jurisdiction of the Police Control Room (either State HQ or District), the system should allow the to identify the appropriate police station or available patrol vehicle and transfer the call

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E-Governance Mission Mode Project:

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to the same for response. FR26

In case the caller reports a complaint that is outside the jurisdiction of the PCR (either State HQ or District HQ), the system should allow the to transfer the calls to the appropriate police control room that has the jurisdiction.

FR27

The system should allow the to record the details of complaint assignment and the action taken by the responder on the complaint.

FR28

Should provide the reports and search capabilities on the call ed/logged

FR29

Should allow facility to on information/complaint lodged/provided by citizen to the concerned Police Station so that IO can follow up accordingly for enquiry.

FR30

Should allow facility to receive SMS from citizens sent and respond to their queries with respect to status of case or permission request, etc.

FR31

Should store details of calls logged and action taken in the Police Control Room Call database server located at each Police Control Room

FR32

Should allow separate interface for storing details of calls logged regarding VIP movements, law & order situation in the Police Control Room Call database

FR33

Should allow listening to feed from the highway patrol devices, for converting the feed into readable format for control room and for generating various reports.

FR34

Should allow display of complete fleet information of vehicles on Highway Patrol in one screen for each District Control Room

FR35

Should allow capture details of the following in the form of a Report from each Highway Patrol vehicle through a handheld device and store the data in the Control Room Call Database:



Distance Traveled Report



Vehicle Productivity Report



Customized distance report – provides information on time periods defined by the between any dates



Night Drive Report



Entry and Exit Report at pre-mapped locations



Route Deviation Report

FR36

Should present route map for each of the highway patrol vehicle for its assigned route in the handheld device

FR37

Should program the boundary for each of the highway patrol vehicle in the handheld device and in case of any deviation from the fencing, it should be communicated to the District Control Room

FR38

Should be able to maintain log of Movement (including direction) and/or Halt of patrol vehicles communicated automatically form handheld device in the application in the District Control Room

FR39

Should be able to send alerts automatically from handheld device to the District Control Room in case of violations relating to Speed monitoring, halt duration monitoring, route deviation and emergency. These should be captured in the application in District Control Room

FR40

Should be able to send Trip Sheet details to District Control Room using handheld device in the patrol vehicle

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E-Governance Mission Mode Project:

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FR41

Should allow all reports to be able to Excel

FR42

Should have the capability to extract victim /accused details from CAS (State) database and transmit the same to Patrol Vehicle device on request

4

RC Book/DL Verification, Spot Fine – There is no instant access to checking driver/vehicle credentials by traffic policemen. It is proposed to empower field level traffic policemen to enable them to check credentials on the spot and issue spot fines. Intended s: Additional Commissioner, Traffic and D in cities and SPs in district under whose jurisdiction Traffic enforcement and Traffic investigation falls.SCRB will access the resources for the purpose of statistics

FR43

The System should facilitate knowing about the status of vehicle – whether it is stolen or involved in crime or otherwise.

FR44

The System should provide information on the previous history of involvement of vehicle or driver in accident(s)

FR45

The Handheld Device/Mobile Data Terminal should facilitate search on the basis of a variety of parameters including vehicle number/chassis number/engine number and name of driver.

FR46

The System should facilitate automatic transfer of data (E.g., Printed Challans of traffic violation) from the Hand-Held Device/ Mobile Data Terminal to the Back-end Server Database; The System should also provide the team managing the traffic management challans with the necessary reports, statistics and aid in the monitoring and control of money collection and reconciliation of payments against the challans issued. The System should also ensure expansion history of past offences of a particular person. Crime Analysis Suite

5

Fingerprint – At present, there is no automation of linking the crime data captured in FIR to previous fingerprint data. Also, fingerprint database enters criminal data again along with entry already done for FIR. It is proposed to tag fingerprint to crime and criminal data wherever available and also facilitate capturing of fingerprint images and tag it to crime data for new criminals so that it will be integrated as one database: Intended s: Beat Constables, TNFPB

FR47

The Handheld Device/ Mobile Data Terminal should be capable of retrieving relevant data relating to the Public violators, Bad characters & Ex-Convicts from the database of the Tamil Nadu Police Department located at State Fingerprint Bureau.

FR48

The Handheld Device/ Mobile Data Terminal should allow Beat Officers to perform a quick verification of an individual against an ID card or Database or Finger Print Verification

FR49

The Handheld Device/ Mobile Data Terminal should facilitate Police personnel to identify unconscious victims against the database Tamil Nadu Police Department located at State Fingerprint Bureau and also compare with the UID Database (as and when it is made available)

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

FR50

The Handheld Device/ Mobile Data Terminal should facilitate search on the basis of the finger print identification of the suspect/culprit

FR51

The Handheld Device/ Mobile Data Terminal should be able to capture and store finger print of violators, new suspects etc

6

Business Intelligence - The system would allow presentation of graphical analyses of data drawn from various databases. Separate dashboards would be presented to higher officials based on their jurisdiction ranging from SP till Headquarter level higher officials Separate dashboards would be presented to field level staff for their jurisdiction for different type of crimes ranging from station level officer to sub-divisional/range officer Separate Dashboards should be made available at functional level for different level of officers specific to the special units.

FR52

The system should allow the to create visual presentations like pie charts, graphs and thematic maps.

FR53

The system should allow to select the data fields from the data base of State CAS.

FR54

The system should allow to select different geographical entities like Police Stations, Districts, and Ranges etc. and generate thematic maps based on the data sets selected.

FR55

The system should generate thematic maps based on different colour codes to differentiate between different entities selected for display

FR56

The system should have the capability to drill down to the lower levels from the generated graphs to see the individual values of the data set.

FR57

The system should have the facility to generate adhoc, dynamic and regular reports from the State CAS Communication Suite

1

Social Networking – There is a need to harness the power of social networking for efficient information sharing between citizens and department. It is proposed to establish a link between the Police Intranet website and the Tamil Nadu/Chennai Community home page in Social networking sites such as Facebook, Orkut and Twitter through which important notifications can be issued to the public such as traffic diversions, election duty announcements. Also, citizens may be able to post messages or photos on hit and run cases, thefts on this portal which would be checked at SCRB for suggesting suitable course of action Intender s: Citizens and all department personnel from constable to DGP

FR58

A dedicated page should be created on one of the popular Social Networking websites for TN Police.

FR59

The choice of the website should be in consultation with TN Police

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E-Governance Mission Mode Project:

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FR60

The dedicated page should display the important numbers of each district control room and SP Offices in the state.

FR61

The dedicated page should have the facility to for the citizens to photographs of traffic incidents / violations

FR62

The dedicated page should provide the choice of displaying / hiding the name of er of photograph and this choice should be made available to the citizen who is ing the photograph.

FR63

The dedicated page should also provide the update and the action taken by TN Police on the photographs of traffic incidents / violations

FR64

The dedicated page should mention clearly on the landing page that fraudulent / mischieveous ing of photographs would amount to misusing of the facilty and liable for action by TN Police

FR65

The dedicated page should be able to store the IP address of the er and the same should be mentioned clearly on the landing page so that fraudulent / mischieveous use of this facility would be reduced.

2

Mobile Interface – There is a need to facilitate instant communication between officials to ensure quick action on situations such as additional reinforcement during bandobust. It is proposed to set-up an SMS server through which pre-defined messages may be communicated to enable swift action to be taken. Intended s: Citizens, Officers from SHO to Zonal IG, D, Police Control Room

FR66

The System should be able to communicate the details of a traffic violator to the concerned Police Control room over SMS so that they would inform the next Police men on that route over phone so that the offender can be tracked, stopped and apprehended

FR67

The System should provide Position verification of resources during bandobust to the coordinator. There should be a facility to send SMS from a bandobust subgroup member to concerned DC asking for more reinforcements to handle a Law & Order Situation

FR68

The System should provide a fully customizable module wherein a superior officer can his mobile numbers and those of his sub-ordinate officers. The SMS Server will send reminder SMS 2 days before due date for sending MIS reports such as status reports and abstracts pertaining to CAS Functionalities to both the Police Station personnel and the higher official who has to review these reports to enable timely submission and approval of these report.

FR69

The System should provide facility to know status of the complaint/FIR by keying in the acknowledgement number

FR70

The System should provide facility to send bulk SMS from Police Control Room to public on matters of public interest such as helpline numbers during emergency and special alerts in case of events such as elections Law & Order Suite

1

Mass Event Monitoring – There are events happening around the year for which

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the department has to design bandobust schemes, identify places for positioning resources, identify resources, acquire the resources, deploy and monitor them. System would facilitate developing schemes of bandobust and specify corresponding resource requirement for positions defined on the scheme. The System would allow looking for resources for plotting by ing various district SPs, armed police units and home guard offices. The resource assigned would be monitored during mass deployment using GIS and/or CCTV Cameras set up in temporary control rooms in the event spot as maybe the case. The system would allow provision to maintain the details of resources, their home base, vehicle details, details including mobile number, place they are deputized to work and so on. This would enable tracking of the resources as and when needed. Intended s: DC,SP, Special Units such as Armed Police, Armed Reserve and Commando Force, Security Forces and L & O Constables, Special Battalions, Home Guards FR71

Should provide a calendar of events for the year which would be used to mobilize resources for event monitoring

FR72

System would facilitate developing schemes of bandobust for the event, e.g, cricket match bandobust and specify corresponding resource requirement for positions defined on the scheme.

FR73

Should allow planning for bandobust activities and help identify resources from across districts for deployment. For identified resources, system should allow sending emails to concerned district SP for permission

FR74

Should allow positioning resource in a specific area in a bandobust and monitor the position of the resource using messages transmitted through the handheld device which would be sent to the SP Office where the application should analyse the position and send back message in case resource is not in his designated area

FR75

Should allow maintaining the details of resources, their home base, vehicle details, details including mobile number, place they are deputized to work and so on. This would enable tracking of the resources as and when needed.

2

Prisoner Escort - This would present activities to be done by each escort during handling prisoners in the movement of prisoners from 1) Police Station to Court 2) Jail/Home to Court 3) Court to Jail/Home 4) Jail to Jail 5) Court to Police Station in case of police custody Intended s: Armed Reserve Constables.act as escorts, DC (AR), Commandants send escorts

FR76

The system would be based on Beats Management System above.

FR77

The system should allow the head of the police station to feed in the details of prisoner, location of pickup, location of destination (court, hospital, transit stay in another jail, transfer to another prison etc) , shortest route to be undertaken,

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estimated time of pickup and estimated time of arrival at destination. FR78

The system should update the location of the escort party on a predetermined interval to the server.

FR79

The system should generate alerts in case the escorting party deviates from the pre assigned route.

FR80

The system should have the facility fo the escorting party to initiate the journey at the time of pickup and close the journey after arriving at the destination.

FR81

The system should generate alerts in case there is no initiation of journey details by the escorting party. A slack can be allocated for delays during travel.

FR82

The system should generate alerts in case there is no closure of journey by the escorting party. A slack can be allocated for delays during travel.

FR83

The system should generate these alerts in the form of popups in the State CAS Application at the source and destination police stations.

FR84

The system should maintain logs of each journey performed for a minimum period of Six Months.

FR85

The police team escorting the prisoners should be intimated to the control room before hand. The System should allow entry of details of team , their name, rank, phone number and unit where belongs which should be made available to the Control room before escort takes place.

FR86

There would be facility to intimate concerned control room on departure of escort over SMS with details so that traffic police on that route would be staying alert.

FR87

In case of any halts in between, the system should facilitate corresponding message communication to the concerned control room over SMS.

FR88

The system should have the capability to inform the s in form of reminders for the Prisoner Escort for atleast 2 days in advance.

3

CCTV Solution – It is proposed to develop systems which will link up with CAS State database for storing images captured in CCTV cameras installed in critical places and images captured during monitoring of large public gatherings and main traffic points in the city Intended s: From Commissioners till Jurisdiction/ Bandobust In-charge Officers in Commissionerates, From SP till Jurisdiction Officer in Districts

FR89

The system should be deployed at al the important traffic junctions in the 7 commissionerates of the State.

FR90

The system should have the capacity to store the images received from each camera at the Monitoring Unit located at the Police Control Room of each commissionerate.

FR91

The system should deploy Pan-Tilt-Zoom (PTZ) platform for each of the cameras

FR92

The (PTZ) platform for each camera should be controlled from the Monitoring Unit

FR93

The system should use Automatic Number Plate Reading(ANPR) Cameras to allow s to record the number plate of the traffic violators

FR94

The ANPR Cameras provided in the system should have the capability of local storage.

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E-Governance Mission Mode Project:

Crime & Criminal Tracking Network and Systems

FR95

The system should have wireless connectivity between the cameras at the traffic junctions and the Monitoring Unit.

FR96

The system should have a one way audio transmission capability from the Monitoring Unit to the Traffic Junction for important announcements.

FR97

The system should have capability to search thru the archived recording based on time of the day and name of location. Constable Suite

1

Beats Management – This is a regular activity at the police station performed by the constables in their designated area, viz. beat and broadly covers the following activities: 1) Service of Process 2) Enquiry of BC/KD/DC/HO/Ex convict 3) Enquiry about strangers, suspects, receivers of stolen property, criminals, antisocial elements, fundamentalists 4) Enquiry about Contraband, gambling, prostitution, illegal money collection, lottery tickets, drug trafficking, idol thefts, sand quarry, etc. 5) Enquiry about group clashes w.r.to Caste, communal and religious conflicts 6) Enquiry about SB Activities 7) 8) 9) 10) 11) 12)

Enquiry about Explosive Stocking Inspection of Vital Installations Monitor Fairs and Festivals Locked Houses’ Check Check Wanted Criminals Check Spread of Communicable Diseases and Effects of Natural Calamities

Intended s: From Beat Constables to SP/DSP/DC. Higher Officers review the beat activities done FR98

The Handheld Device/ Mobile Data Terminal should facilitate recording the action taken by the Beat officer at the spot which should be entered/submitted to the database along with all details and action taken, including arrest of suspect, impounding of vehicle, etc.

FR99

The Handheld Device/ Mobile Data Terminal should be able to capture photographs of crimes/ evidences to be forwarded to the court for certain category of offences.

FR100

The Handheld Device/ Mobile Data Terminal should be enabled with GPS system for capturing the Geographical locations of spots visited and checked during a Beat.

FR101

The Handheld Device/ Mobile Data Terminal should have layers of Beat and Police Station along with vital installation, bad characters, important landmarks, etc. embedded on the GPS map. The layers may be added on top of the maps at the GIS server at the database end and this could be read by the Handheld Device/ Mobile Data Terminal. The System should also provide facility to create beats and modify set beats

FR102

The System (Refers to the Core Application Software) should cover and all details pertaining to the respective Police Station and allow modification of the same. This enhancement is expected to be done by System Integrator

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FR103

The System (Refers to the Core Application Software) should enable the to add any activity; for ex. port verification, Bad Character verification, Summon issuance, etc. This enhancement is expected to be done by System Integrator.

FR104

The System (Refers to the Core Application Software) should enable Synchronization of data in the desktop, server application and the handheld application through a separate module developed for this purpose. This enhancement is expected to be done by System Integrator

FR105

The Beat System (Refers to the Handheld Device, application and the backend database pertaining to beats) should facilitate performance of surveillance and monitoring of the locations and public assets maintained in the Part IV (Village Database) of the respective Police Station.

FR106

The Beat System (Refers to the Handheld Device and the backend application pertaining to beats) should facilitate creation of Beat & Allocation of Beat Duties as per the specified roster of the respective Police Stations after taking into availability of personnel after ing for leaves, pre-decided bandobust duty, etc. Any modifications in the roster such as transfer of personnel or non-availability of personnel due to an emergency should be reflected in the beat system automatically.

FR107

The Handheld Device/ Mobile Data Terminal should be able to access from the main database Server and display upon request, details such as Pop-up tables/codes, vehicle and license details, all types of offences, fines, offence types, incident details etc., in order to minimize the amount of data to be inserted by the Beat Police Officer.

FR108

The System (Refers to the Handheld Device, application and the back-end Database Server pertaining to traffic data) should provide features wherein when a criminal’s name is entered the database server should be able to send all the details relating to the criminal including previous offence history.

2

Explosives Checking – This would be done by Station Officers to check whether permissible levels of explosives are maintained Intended s: Station House Officers

FR109

Should provide a facility to enter details of name and license number of shops, quantity of explosives, past history in explosive related violations for shops in each Sub-division jurisdiction and store it in the database

FR110

Should allow setting safe limits of explosives for shops and should alert whenever quantity entered exceeds this limit to District SP and DSP

FR111

Should allow preparation of monthly reports on explosives checks done and statistics related to explosive shops for each of the sub-division which can be aggregated at District level, Range Level, Zonal Level and State Level

3

port Verification - Application comes from RPO to IS. From IS, it is sent to IS constables in Police Station. After verification, the report is sent to port Inspector at Commissionerate. port Inspector through DC, IS sends the verified application to RPO. In districts, it goes to DCRB. From DCRB, the application is sent to SB constable at

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local police station. The police station sends report after verification to DCRB who sends it back to RPO through Collector/SP. It is intended to receive applications online from RPO through port e-seva. The verified application and report are intended to be sent back online to port Office. The interface for receiving and sending the verification is expected to be developed by SI. Intended s: SB/IS Constables, SP, DC(IS), port Inspector FR112

The system should interface with the port Seva System which is currently undergoing Pilot Testing in Bengaluru and Pune.

FR113

The system should take the Personal Particulars form from the port Application and forward it to the respective Police Station.

FR114

The system should allow to take a printout of the Personal Particulars form.

FR115

After the physical verification of the port Applicant, the system should allow the police station to fill in the required details and comments if any.

FR116

The verification form should automatically fill in the required details from the Personal Particulars form received.

FR117

The system should maintain records of all port verification request received /verified / rejected.

FR118

The system should forward the verification form back to the Regional port Office from where the Personal Particulars Form was originally received.

The envisaged To-be scenarios for the following functionalities are illustrated below: 

Knowledge Base o Media Monitoring o Intranet Portal



Traffic Suite o Patrol and Police Control Room Interface o RC Book/ DL Verification, Spot Fine



Crime Analysis Suite o Fingerprint o Business Intelligence



Communication Suite o Social Networking o Mobile Interface



Law & Order Suite o Mass event Monitoring o Prisoners Escort



Constable Suite o Beats Management o Explosive checking o port Verification

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It is expected that this would give the SI a fair idea of the process envisaged with the inclusion of these new functionalities Patrol and Control Room Module Process Description Department

Law & Order and Police Control Room

Stakeholder Involved

Citizens, Police Department, Government

Input

Details of the caller and their complaint and Crime Scene details

Objective

The Objective is to effectively manage the PCR Complaints and Patrolling Activities

Service Requestor

Output

Citizen, Police Personnel

Complaint Management and effective action

Main Scenario Sr.No

Activity Steps

Actor

1

PCR receives call from Citizen or Police Personnel and will capture the details of caller and complaint. System checks the PCR Call Interface database for similar complaint

Police Control Room

1a

If the system could find similar complaint, it will give the option to link the call to the previously ed complaint.

Police Control Room

1b

If it is new complaint, then the Control Room Personnel will find out the required details and enquires if it need to send the Patrolling unit to the crime scene and informs accordingly.

Police Control Room

2

Nearest Patrolling Unit will go to the crime scene and informs the details of the crime scene to PCR along with backup requirement.

Patrolling Unit

3

PCR captures the details given by the onsite Patrolling Unit and will refer the Complaint to the Police Station under whose jurisdiction the Crime has occurred.

Police Control Room

4

Police Station receives the complaint and will proceeds for registration/ investigation

Police Station

5

Highway Patrol vehicles send reports of distance and area covered and specific accident related information, if any to the District control room

Highway Patrol Vehicle

6

Police Control Room receives report and in event of any route deviation alerts highway patrol vehicle accordingly to retrace to correct path

Control Room

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The process overview of the Patrol and PCR Call Interface System is illustrated below: Patrol and Police Control Room Module Process Overview

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Media Monitoring Process Description

Service Requestor

Inspectors till DSP, SP and Above, Other Department, Assembly and RTI

Department

Police Department

Stakeholder Involved

Police Department, Government

Input

Inputs relating to fetching and searching

Objective

The Objective is to have an effective search mechanism of unstructured data including media sources for effective usage of Police Department data especially in the investigation process

Output

Generation of information in a report format

Main Scenario Sr.No

Activity Steps

Actor

1

Information sought from various stakeholders (keyword specific search, MO specific search, name specific search or area specific search) is received at SCRB

Police Personnel

2

SCRB searches the repository of media monitoring dossiers, crime data residing on central server, CCTV footage using the media monitoring application front end to generate report on possible leads, statistics or investigation aids

SCRB

3 4

System provides the information in the report format through mail and SMS to concerned who had raised the request Report is used to answer assembly questions or prepare for monthly review meeting and so on

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SCRB DSP and Above, Assembly

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The process overview of the Media Monitoring Functionality is illustrated below: Media Monitoring Process Overview

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RC Book/DL Verification, Spot Fine and Finger Print Process Description Department

Traffic Police

Stakeholder Involved

Citizens, Police Department, Government

Service Requestor

Input

Offence committed by any driver, details are captured by Traffic Police

Objective

The Objective is to RC Book/ DL Verification and issue spot fine to the traffic Violator

Output

Traffic Police Issue of Challans, Verification of Antecedence using Fingerprint

Main Scenario Sr.No

Activity Steps

Actor

1

Violates traffic rule / General verification

Traffic Police

2

Traffic policeman verifies the RC Book/ DL and finger print( if necessary) with the help of Handheld device

Traffic Police

3a

If the vehicle is not stolen and verifies deviates/ traffic violation, the traffic police will issue Challan

Traffic Police

3b

If the vehicle is stolen, the system will alert the Police Control Room, nearest Police Station and nearest Patrolling Unit

Other Agencies

4

The appropriate action is taken is to catch the accused

Other Agencies

5

Informs the on-field officer about the action taken

Traffic Police

6

Traffic Policeman deposits fine with details of fines handed out in the Commissioner/SP Office at end of his daily duty hours

Traffic Police

7

SP Office/Commissioner Traffic Section stores details of fines collected by each policeman in the application

SP Office/Commissionerate

The process overview of RC Book/DL Verification and Spot Fine Issuance is illustrated below: RC Book/DL Verification, Spot Fine and Finger Print Process Details

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Mass Event Monitoring Process Description

Service Requestor

SP, DC, L & O Constables, Special Units such as Home Guard, Armed Police

Department

Police Department

Stakeholder Involved

Police Department, Government

Input

Creation of mass event and entering the details of mass event activities

Objective

The Objective is to monitor the Mass events which takes place in the state for smooth flow of the event and public safety

Output

Scheme development, Resource deployment for scheme and Event Monitoring, alerting and generation of report

Main Scenario Sr.No

Activity Steps

Actor

1

SP Office will take stock of bandobusts, create schemes and identify resources for deployment.

SP/DC Office

2

The approved orders is sent to all the involved Police Personnel

SP/DC Office

3

If any changes are needed to be incorporated, change request is raised for modifications

SP/DC Office

4

Identified resources are called on board after obtaining requisite approvals

SP/DC Office

5

Stores the details of personnel, mobile number, home base, vehicle number and other inventory details

SP/DC Office

6

Positions of resources in scheme and any troublesome situation is sent via handheld device

On field personnel

7

SP/DC orders for backup or asks for repositioning to right location

SP/DC Office

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The process overview of the Mass Event Monitoring Functionality is illustrated below: Mass Event Monitoring Process Overview

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Prisoners Escort Process Description

Service Requestor

Armed Police, DC (AR), AR Constables, Commandants and Escorts

Department

Police Department

Stakeholder Involved

Police Department, Government

Input

Inputs regarding the prisoners escort for following situations: 1) Police Station to Court 2) Jail/Home to Court 3) Court to Jail/Home 4) Jail to Jail 5) Court to Police Station in case of police custody

Objective

The Objective is to successfully transfer the prisoners from one location to other

Output

Generation of report and alerting services

Main Scenario Sr.No

Activity Steps

Actor

1

Head of the Police Station will enter the details of Prisoners Escort which includes, prisoners detail, police personnel escorting, source, destination,

Police Station

travelling route, inventories etc 2

System should be able to track the vehicle constantly checking with the travelling route, and will inform in case of any discrepancies

3

If there is any discrepancy, alert the PCR, nearest Police Station and nearest Patrolling Unit.

Other Units

4

Enter the details of discrepancy

Police Station

5

After the completion of the activity, report is generated.

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The process overview of the Prisoners Escort Functionality is illustrated below: Prisoners Escort Module Process Overview

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Beats Management Process Description Department

Police Department

Service Requestor

Stakeholder Involved

Police Department, Government

Input

Inputs of the activities performed, action taken, Part IV Village Database

Objective

The Objective is to enter the action taken by the On-field officer at any crime/ illegal activity place.

Output

Police Personnel Generation of report and alerting services, Updation of KD/DC Check

Main Scenario Sr.No

Activity Steps

Actor

1

On-field Officer enters the details of any crime scene he come across during patrolling/ other duties

On-field Officer

2

If there is any backup requirement or major criminal activity is going on, the system will send alert to other units

Other Units

3

Sends the review report to the superiors regarding the usage of system, most similar search etc

Other Units

4

The appropriate action is taken is to catch the accused

Other Agencies

5

Informs the on-field officer about the action taken

On-field Officer

6

Update the situation with the action taken

On-field Officer

7

Report is generated on the activity The process overview of the Beats Management Functionality is illustrated below:

Beats Management Process Details

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Explosive Checking Process Description Department

Police Department

Service Requestor

Stakeholder Involved

Police Department, Government

Input

Inputs of the license shops, quantities of explosives etc

Objective

The Objective is to effective checking of explosive shops and transaction in explosives

Output

Police Personnel

Generation of report and alerting services

Main Scenario Sr.No

Activity Steps

Actor

1

Police Station s the new explosive shops, quantities of explosives, its transactions etc

Police Station

2

If the quantities of explosives cross the safe limit, it will alert the SP/DSP

3

Update the system with the action taken, any permissions etc

SP/DSP

The process overview of the Explosives Checking Functionality is illustrated below:

Explosive Checking Process Overview

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port Verification Process Description Department

Police Department

Service Requestor

Stakeholder Involved

Police Department, Government

Input

Inputs of verification details

Objective

The Objective is to the port applications and inform the same to port department

Output

Police Personnel

Generation of report

Main Scenario Sr.No

Activity Steps

Actor

1

SP Office will receives the request of port verification from RPO and on request the system will direct it to respective Police Station

SP Office

2

The field-officer updates the verification details and sends it for approval to SP Office

Police Station

3

SP Office approves it and send it to port Department

SP Office

4

Details of Police Verifications and its status is saved in the station database using the application developed

Police Station

5

Details of successful verifications done at each district would be ed on as feed to port e-seva application

SP Office

The process overview of the port Verification Functionality is illustrated below: port Verification Process Overview

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ANNEXURE XIII S. No.

Crime & Criminal Tracking Network and Systems

Non-Functional Requirements Specifications

Non-functional Requirements I.

Technical Solution Architecture Requirements The System Solution needs to be architected using robust and proven software and hardware technologies like Service-Oriented Architecture (SOA) and open standards. The solution architecture should be built on sound architectural principles enabling fault-tolerance, high-performance, and scalability both on the software and hardware levels. The proposed solution should a drag and drop GUI based process modeler for constructing business flows.

NFR 1

It is desired to have a service bus for message broking between various applications. The proposed products should be certified to run on Linux 2.6.

NFR 2

The proposed system should comply to open standards that is published and adopted by the worldwide vendors & industry forums. The underlying operating system should have inherent (without any add-on or plug-in software) capability to resist from virus attacks All software products proposed for middleware and database must run in Active-Active (High availability) configuration mode. II.

Software Architecture Requirements

NFR 3

Software architecture must web services standards including XML, SOAP, UDDI and WSDL etc.

NFR 4

Software architecture must flexibility in adding functionalities or applications.

NFR 5

Software architecture components should utilize the high availability, clustering, and load balancing features available in the proposed hardware architecture to increase system performance and scalability features.

NFR 6

Software architecture must trace logging, error notification and resolution and exception handling and auto roll back during batch failures. Software architecture should also notify the technical s of the application on the memory utilization by providing the auto alert mechanism. III.

Hardware Architecture Requirements

NFR 7

Hardware architecture must provide redundancy and high availability capabilities at the hardware level; this includes servers, network components, and storage system.

NFR 8

All servers and systems must be configured with no single point of failure.

NFR 9

Hardware architecture should be capable of consolidating several applications / workloads in a number of servers as required.

NFR 10

Hardware architecture servers must be placed within proper network locations to

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satisfy the security requirements of the Solution. NFR 11

Hardware architecture must include Storage Area Network (SAN) and backup solution to all portal hardware and software components.

NFR 12

SI is required to deliver sound and complete technical solution architecture for System Solution with high performance, redundancy and scalability. SIs are required protect critical information architecture and cater to technical perspective, business perspective, law enforcement prospective and national security perspective. IV.

Development, Testing, Staging, and Production Requirements

NFR 13

SI is required to provide appropriate development, test, and staging hardware environments and explain how they are related to production environment. SI is required to explain how the development, test, and staging environment the implementation activities of System Solution. Development, test and staging environment will be different from Production environment. At the end of the term these environment will belong to the department.

NFR 14

Development and test environment should include configuration management capabilities and tools for system configuration, versioning scheme, documentation, change control processes and procedures to manage deployment of solution deployment.

NFR 15

The test, development and staging environment should include required workstations, desktops and tools appropriate to development, testing, staging and deployment.

NFR 16

The development, test and staging environments must include similar operating systems, software components, products, and tools to those of production environment.

NFR 17

The development, test, and staging environments should be independent logically and physically from the production environment and of each other.

NFR 18

The development environment should be used for development and should be configured to allow access for developers’ workstations.

NFR 19

The staging environment should be used for functional and acceptance testing, stress testing, and performance benchmarking.

NFR 20

The test environment should be used as a testing environment of System Solution and its software components and products. V.

Security Requirements

NFR 21

It should have a secure solution at the hardware infrastructure level, software level, and access level.

NFR 22

Authentication, Authorization & Access Control It is required to implement necessary security mechanisms to enable secure and authorized access to portal information and services.

NFR 23

Encryption: It is required to ensure confidentiality of sensitive information and data of

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s and portal information. It is required to implement mechanisms, protocols, and algorithms necessary to protect sensitive and confirmation data and information both during communication and storage. Virtual Directory should be used for single sign on, as meta directory or synchronization between directories creates un necessary duplication of information.

NFR 24

Must provide management capabilities like, resets, synchronization: The tool must also allow s to reset their s on those applications that they have s on without the intervention of the s / helpdesk. This will improve efficiency at the same time reduce the workload of the / help desk groups. Ability to generate audit reports without all of the target resources being available. Historical data should be readily available – no customization should be required. Diagnosing the cause of the problem, and resolve it with minimal to no down time. VI. NFR 25

Monitoring and Management Requirements The Central System Solution should provide monitoring and management of the entire Solution including all software components and application.

VII.

Performance and Scalability Requirements

NFR 26

SI is required to design the overall System Central Solution with high performance and scalability to handle increasing number of s.

NFR 27

SI is required to deliver System Solution that provides measurable and acceptable performance requirements for various groups, channels and bandwidths. VIII.

General Non Functional Requirements

NFR 28

The System should provide ID and for facilitating entry.

NFR 29

The System would facilitate access to the system only through ID and

NFR 30

The System (Refers to the Core Application Software) should facilitate logging in through web and generating desired MIS reports.

NFR 31

The System (Refers to the Core Application Software) should facilitate provision of varied information to the higher officials on a regular basis and also on a need basis.

NFR 32

The System (Refers to the Core Application Software) should provide the facility to generate various statutory reports, reviews and abstracts for the smooth functioning of the Department.

NFR 33

The Handheld Device/Mobile Data Terminal should have a software application connecting to the database server.

NFR 34

The System (Refers to the System involving the Handheld Device and Server accessed by the device) should have uninterrupted network connectivity with the Central Database server which should be established by the System Integrator through GPRS/GSM.

NFR 35

The Handheld Device/Mobile Data Terminal should facilitate finger print verification of

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the based on proper authentication. There could be multiple departmental s intending to use the device NFR 36

The Handheld Device/Mobile Data Terminal should have sufficient memory to effectively handle the processes in an off-line mode in the event of a GPRS/GSM connectivity failure It should push the data to database as and when the GPRS connectivity/ Wire connectivity to the system is restored.

NFR 37

The Software System (Refers to the System involving the Handheld Device and Server accessed by the device) should work in Client-Server architecture where in the Handheld Device/Mobile Data Terminal shall serve as a client.

NFR 38

The Software (Refers to Software for Handheld Device/Mobile Data Terminal) should be intuitive and should facilitate usage with minimal training.

NFR 39

The Software (Refers to Software for Handheld Device/Mobile Data Terminal) should provide comprehensive data back-up and restoration capability.

NFR 40

The Software (Refers to Software for Handheld Device/Mobile Data Terminal) should be device independent.

NFR 41

The System (Refers to the Core Application Software) should have an audit trail facility maintained at the server end. Trails of s currently logged in and inactive s at a time as well as history should be maintained.

NFR 42

The System (Refers to the Core Application Software) should have a firewall, access control system, policies, audit trail etc. from the security point of view.

NFR 43

The Handheld Device/ Mobile Data Terminal should have GPRS/GSM based software connected to the database server. The client should be provided with a facility to search on the basis of Criminal Name, Nature of Offence, etc.

NFR 44

The Software (Refers to the Core Application Software) should also be able to generate dynamic reports based on any of the fields as per the 's requirement as well as standardized MIS Reports, Statistical reports.

NFR 45

The software (Refers to Software for Handheld Device/Mobile Data Terminal) should be customized as per requirement.

NFR 46

The System (Refers to the Core Application Software) should enable selecting options using dropdown menu and the should be able to modify the master tables as and when required.

NFR 47

The System should allow upgradation of software versions (Refers to the Core Application Software and Handheld Device Software) from time to time as per available technology.

NFR 48

The Software (Refers to the Core Application Software and Handheld Device Software) should provide menu based help to the .

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