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Solutions What are some tips for reading the Reporter journal files? Back to all Solutions
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Solutions ID:
KB3460
Version: 30.0 Status: Published Published date:
09/29/2009
Updated: 06/13/2014 Applies Linux 32 bit (https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=LINUX_32_BIT) , Linux 64 bit (https://kb.bluecoat.com/index? To:
page=content&channel=SOLUTIONS&cat=LINUX_64_BIT)
, Windows 32 Bit (https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=WINDOWS_32_BIT) , Windows 64 Bit
(https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=WINDOWS_64_BIT)
, Reporter 9 (https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=REPORTER_9)
Problem Description I have the Blue Coat Reporter journal files open in a word processor; are there some tips for how or what I should see in these? What are some key word searches we could use to search through the journals of Reporter?
Resolution The Reporter journal files are kept in a folder just off the root of the main Blue Coat folder, and are rotated through to the next journal whenever they reach 5,121 KB. In Linux, the default folder location is /op/bc/reporter/journal. In Windows, the default folder location is c:/Program Files/Bluecoat Reporter 9/journals. The following is a typical journal entry. BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,625,HandleExternalStartupOptions main_00001ae0(6880),, Created the 'isready.txt' file to indicate an exists BCRJ - Blue Coat Reporter Journal. 2009-09-23 14:37:21 is the date and time down to the seconds. NOR.INFO.START - NORstands for normal journal entry. Normal journal entries are not shown in the Reporter
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interface. Entries that begin with ALW, such as ALW.ERRO.LOGSO, are shown. ALW.INFO.START - INFO indicates that this is an informational message. Other possible entries are ERRO (error) and WARN (warning). ALW.INFO.START - STARTstands for which part of the code is telling us something. In this case, the Startup part of the source code is printing out this message. Other code part options are LOGSO (log sources), AUTHE (authentication), WEBSE (webserver), and DATAB (database). The journal messages should be grouped according to what time they were printed out and what portion of the code they came from. For example, even though you see a DATAB message printed in the journal at the same time as (in the row above or below) an AUTHE message, it does not mean that they are related. In fact, the chances of a database error and a authentication message being related are very remote. There are two ways you can search for comments: Open up each journal file, one by one, and search. Position yourself at the root folder - mentioned above - and search all of the files for the below mentioned keywords. Here's what you see in a report journal on a successful startup, with comments in bold that explain each step: The Isready file is created at the root of the Reporter install. This comment declares that the file was found when Reporter first started after a fresh install. It also is indicative that only the default is configured. The file remains there for the duration of the Reporter installation, and this message is only shown in the first journal. BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,625,HandleExternalStartupOptions main_00001ae0(6880),, Created the 'isready.txt' file to indicate an exists Declaring the License info: Standard // BCRJ:2009-09-23 14:37:21 (4aba6ae1) ALW.WARN.UNDEF src/sg_license.p,87,CheckAndFixupLicensing main_00001ae0(6880),, Generating standard license to allow maximum of 50000000 database requests across all loaded databases Version info: U/version/Operating System and build. Blue Coat Reporter (32-bit), Release Version 9.1.3.1, Build 41492, Windows Server 2003 Enterprise Edition TIMEZONE Information: BCRJ:2009-09-23 14:37:21 (4aba6ae1) ALW.INFO.START src/sg_main.p,1285,MainThread::Run main_00001ae0(6880),, The time zone is 'Eastern Daylight Time' (+05:00:00) Information on where Reporter is installed follows: Where Reporter keeps this customers unique configuration settings-A working configuration: BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,1292,MainThread::Run main_00001ae0(6880),, settings-root=D:/Program Files/Blue Coat Reporter 9/settings/ Where Reporter is storing its default settings: BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START
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Bluecoat Knowledge Base src/sg_main.p,1292,MainThread::Run main_00001ae0(6880),, settings-default=D:/Program Files/Blue Coat Reporter 9/settings_default/
Other folders noticed and journaled on bootup are: Note: The entire journaled message is not included here. system-root=D:/Program Files/Blue Coat Reporter 9/system/ updates-root=D:/Program Files/Blue Coat Reporter 9/updates/ utilities-root=D:/Program Files/Blue Coat Reporter 9/utilities/ webclient-root=D:/Program Files/Blue Coat Reporter 9/webclient/ Where the Journal, Archived Reports, and database are kept: databases-root=D:/Program Files/Blue Coat Reporter 9/databases/ journal-root=D:/Program Files/Blue Coat Reporter 9/journal/ archive-root=D:/Program Files/Blue Coat Reporter 9/archive/
name and created for YWRtaW4= Note: ( check local_s.cfg file for who this is) BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,1296,MainThread::Run main_00001ae0(6880),, name=YWRtaW4= BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,1296,MainThread::Run main_00001ae0(6880),, =0aff4b401c79e510a649a Ports for the websever are declared as intialized by these messages: BCRJ:2009-11-10 10:31:57 (4af9957d) ALW.INFO.START src/sg_task.p,1820,MasterThread::Run_Init master_thread_00000e04(3588),, Web server initialized CLR port 0.0.0.0:8081 You might see the above port 8081 if only HTTP is used. If HTTPS is used, you'll see the same message but with 8082. The streaming port is also declared open in a similar fashon. The streaming port can also be declared non-functional by these messages. BCRJ:2009-11-10 10:31:57 (4af9957d) ALW.ERRO.START src/sg_task.p,2021,MasterThread::OpenSGPPort master_thread_00000e04(3588),, SGP server socket bind failure 10013 for port 0.0.0.0:9081 BCRJ:2009-11-10 10:31:57 (4af9957d) NOR.INFO.START src/sg_task.p,1949,MasterThread::Run_Init master_thread_00000e04(3588),, SGP listener disabled due to initialization failure NOTE: The above is only informational and Reporter continues to function. If Reporter is loaded successfully, you see this Ctrl+C message and then ongoing informational messages, which are outlined later in this article. BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,1299,MainThread::Run main_00001ae0(6880),,
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Other common messages and an explanation for each. Running out of memory Warning: Suggested search strings: Reporter process memory ALERT or ALW.WARN.ALERT BCRJ:2009-09-23 15:03:37 (4aba7109) ALW.WARN.ALERT src/sg_alert_event_processor.p,3813,HandleAlert_GenericMemory worker_thread_0000144c(5196),, ALERT raised: Reporter process memory usage has climbed above the 75% (1.50 GB) warning threshold -- currently 76% (1.52 of 2.00 GB)
Running out of memory cleared alert: Suggested Search strings: Reporter process memory ALERT or ALW.WARN.ALERT BCRJ:2009-09-23 15:18:37 (4aba748d) ALW.INFO.ALERT src/sg_alert_event_processor.p,3813,HandleAlert_GenericMemory worker_thread_000008f8(2296),, ALERT cleared: Reporter process memory usage has fallen below the 75% (1.50 GB) warning threshold -- currently 59% (1.18 of 2.00 GB) Running out of memory in file: Remediation: Add more physical memory, not virtual memory. Suggested search strings: Failed to allocate memory msmalloc failed BCRJ:2011-09-13 14:05:51 (4e6f471f) ALW.ERRO.LEP src/sg_log_entry_processor.p,186,LogEntryProcessor::QueueLogEntry worker_thread_00000b7c(2940),, Failed to allocate memory for a new WORK_NODE BCRJ:2011-09-13 07:18:09 (4e6ee791) ALW.ERRO.DATAS src/sg_counters.p,744,GrowAvlPages_DataSpecific worker_thread_000028e4(10468),, ERROR: msmalloc failed in GrowAvlPages_DataSpecific BCRJ:2011-09-13 07:18:09 (4e6ee791) ALW.ERRO.DATAS src/sg_counters.p,991,CTreeFindOrMake worker_thread_000028e4(10468),, 'CTreeFindOrMake' failed to add counters data 3584='635768' [root:61] BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS e:\p4ws\reporter\rpt_9_2\production\src\sg_pagedavl_template.h,324,GrowAvlPages worker_thread_00002b88(11144),, ERROR: msmalloc failed in GrowAvlPages BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS src/sg_counters.p,981,CTreeFindOrMake worker_thread_00002b88(11144),,
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Bluecoat Knowledge Base 'CTreeFindOrMake' failed to add counters node 10496='12818874' [root:206]
BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS e:\p4ws\reporter\rpt_9_2\production\src\sg_pagedavl_template.h,324,GrowAvlPages worker_thread_00002b88(11144),, ERROR: msmalloc failed in GrowAvlPages BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS src/sg_counters.p,981,CTreeFindOrMake worker_thread_00002b88(11144),, 'CTreeFindOrMake' failed to add counters node 10496='228009' [root:206] Running out of Disk space alert. Suggested Search strings: ALERT cleared Disk storage usage climbed BCRJ:2009-11-02 08:51:18 (4aeee3d6) ALW.ERRO.ALERT src/sg_alert_event_processor.p,3813, worker_thread_46f1c940(1190250816),, ALERT raised: Disk storage usage has climbed above the 0% (0.00 KB) critical limit - currently 0% (0.00 of 0.00 KB NOTE: The above message represents a bug in Reporter on LINUX servers, as both actual and maximum values are zero. Upgrade the to version 9.1.3.4. or later to fix this. Running out of Disk space cleared alert: Suggested Search strings: ALERT cleared Disk storage usage BCRJ:2009-11-02 08:56:19 (4aeee503) ALW.INFO.ALERT src/sg_alert_event_processor.p,3813, worker_thread_43316940(1127311680),, ALERT cleared: Disk storage usage has fallen below the 85% (0.00 KB) critical limit -- currently 80% (0.00 of 0.00 KB)
A Blue Coat Reporter client has been configured to send to Reporter and is now being upgraded from 'unassigned' to 'assigned' In other words, it is now linked to a database. Suggested Search string: Upgraded
BCRJ:2009-09-23 16:05:52 (4aba7fa0) NOR.INFO.DBMGR src/sg_profile.p,2894,DatabaseManager::UpdateUnassignedLogSource worker_thread_000008f8(2296),, Upgraded unassigned log source 'stream:assigned_1b527284124658a438211441291d7a40' Note: Databases have a hashed name, you can search for in the journals, to find events for them. To find the hash, you can navigate down to
program Filessettingsdatabase and open up each cfg file, looking for their name, in English, and then their hash name. The hash name often looks like this: database_8b4e6220a87a11de8804f0004c9ba7ce. To search for activity on them them, such as loading or unloading, use this name.
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An entry indicating a crash has occured and Reporter is attempting to shut down: NOTE: A good indicator that the journal file does not not contain a crash is if it had to roll over and start another journal file. Its size, in this case, would be 5,121 KB. Suggested search string: SHUTTING DOWN
BCRJ:2009-09-23 14:51:22 (4aba6e2a) ALW.INFO.SHUTD src/sg_main.p,1480,MainThread::Run main_00001f30(7984),, ==> REPORTER IS SHUTTING DOWN IMMEDIATELY BECAUSE OF SOME ABNORMAL INTERNAL CONDITION
A entry indicating the istration has manualy shut down the Reporter services or daemon: NOTE: This would typicaly be done by a control C event on the LINUX terminal, or clicking on the service in the "Manager Services" list, and shutting it down in Windows. This is a normal event, not a crash. Suggested search string: SHUTTING DOWN NORMALLY CONSOLE BCRJ:2009-09-23 14:51:22 (4aba6e2a) ALW.INFO.SHUTD src/sg_main.p,1480,MainThread::Run main_00001f30(7984),, ==> REPORTER IS SHUTTING DOWN NORMALLY BECAUSE OF A CONSOLE 'CTRL_SHUTDOWN_EVENT'REPORTER IS SHUTTING DOWN NORMALLY BECAUSE OF A CONSOLE 'CTRL_SHUTDOWN_EVENT' Log source Messages Suggested Search strings: Loaded log source unloaded log source. FTP UNIX 1: Loading and unloading: BCRJ:2009-09-25 02:26:49 (4abc62a9) NOR.INFO.LOGSO src/sg_logreader.p,179,LogReader::Load worker_thread_0000196c(6508),, Loaded log source 'BlueCoatdb:stream:assigned_1b527284124658a438211441291d7a40 BCRJ:2009-09-24 18:01:16 (4abbec2c) NOR.INFO.LOGSO src/sg_profile.p,4315,DatabaseManager::PhasedLogSource worker_thread_00001970(6512),, Unloaded log source 'BlueCoatdb:stream' 2: FTP-related: BCRJ:2010-03-20 01:16:32 (4ba48460) NOR.INFO.LOGSO src/sg_logreader.p,5638,FTPCloseLogFile worker_thread_00000764(1892),, Failed to post process FTP log source file
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'bluecoat_reporter_db:useclifwp120:./SG_main_XX231_0319.log.gz' BCRJ:2010-03-20 01:16:32 (4ba48460) NOR.INFO.LOGSO src/sg_logreader.p,963,LogReader::WriteCheckpointFile worker_thread_00000764(1892),, Checkpoint while processing log source file 'bluecoat_reporter_db:useclifwp120:./SG_main_XX231_0319.log.gz' NOTE: For more information on why the above FTP log source unloaded, see KB3753 (https://kb.bluecoat.com/index?page=content&id=KB3753) . Blue Coat Access log rename error. Suggested Search strings: RENAME errno 32 failed BCRJ:2009-10-05 12:15:25 (4aca1b9d) ALW.ERRO.LOGSO src/sg_logreader.p,3708,HFPCloseLogFile worker_thread_00001040(4160),, RENAME log source file 'Q3_September_2009:sept:D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz' to 'D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz.done' failed with errno 32 NOTE: An attempt to rename the log source failed, because the file was still open or in use by a external application. Blue Coat Access log move error: MOVE failed with errno 18 BCRJ:2009-12-10 14:28:21 (4b214bd5) ALW.ERRO.LOGSO src/sg_logreader.p,3882, worker_thread_b1b27ba0(2981264288),, MOVE log source file 'BOSdb:a1web1 log files:/var/bcr/SG01RawLogs/SG_blue_coat_reporter_9__191208012554.log.gz' to '/services/reporter/ProcessedLogs/SGweb1/SG_blue_coat_reporter_9__191208012554.log.gz' failed with errno 18 BCRJ:2009-12-10 14:28:21 (4b214bd5) NOR.INFO.LOGSO src/sg_logreader.p,963, worker_thread_b1b27ba0(2981264288),, Checkpoint while processing log source file 'BOSdb:a1web1 log files:/var/bcr/SG01RawLogs/SG_blue_coat_reporter_9__191208012554.log.gz' NOTE: Reporter 8x and 9.1 might use the MOVE post-processing action only within the same file system. Moves between different file system moves are not ed. On both LINUX and Windows, the rename and the move commands are so similiar that the same API is called.
Blue Coat client connected/loaded Suggested Search strings: SG closed connection BCRJ:2009-03-25 12:38:01 (49ca6bf9) NOR.INFO.LOGSO src/sg_logreader.p,5560,SGPGetLogBuffer worker_thread_00001b28(6952),,
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Bluecoat Knowledge Base SG closed connection from SGP log source '
'
NOTE: This journal message is actually showing that the ProxySG appliance requested the connection to close. If you look around a little more, the journal file provides a different message for a new SGP connection.
Reporter crashed. (Look in the journal prior to this one, to find out what it was doing before it crashed.) Suggested Search strings: The previous instance of Reporter shutdown BCRJ:2009-03-26 16:39:35 (49cbf617) ALW.ERRO.START src/sg_main.p,939,CreateServerRunningFile main_00001280(4736),, The previous instance of Reporter (started at '2009-03-25 12:29:44') did not shutdown Reporter is loaded and ready: Suggested search strings. 8081 port Web server initilized BCRJ:2009-03-25 12:29:44 (49ca6a08) ALW.INFO.START src/sg_task.p,1720,MasterThread::Run_Init master_thread_000016b4(5812),, Web server initialized CLR port 0.0.0.0:8081 You can now attach to the Reporter webserver on port 8082 Suggested Search strings: 8082 port Web server initilized ( Reporter is most probably using HTTPS) BCRJ:2009-04-22 17:01:20 (49ef93b0) ALW.INFO.START src/sg_task.p,1797,MasterThread::Run_Init master_thread_000010c8(4296),, Web server initialized SSL port 0.0.0.0:8082 Reporter will not load because it can't bind its Webserver to a port., or it can't find the cfg file to load it. Suggested search strings. port 8081 bind failure BCRJ:2010-01-19 09:42:14 (4b54f1d6) ALW.ERRO.START src/sg_task.p,1795,MasterThread::Run_Init master_thread_00000128(296),, Web server CLR socket bind failure 10013 for port 0.0.0.0:8081 BCRJ:2010-11-24 10:42:05 (4ced4e6d) ALW.ERRO.START src/sg_task.p,1490,MasterThread::Run_Init master_thread_000013ec(5100),,
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Bluecoat Knowledge Base Failed to find web server protocol configuration
Suggested remediation: In the command line, run a nestat- a command to find out which application is using this port, then stop that application. Or edit the Reporte preferences.cfg file and change it to use another port. See KB3748 (https://kb.bluecoat.com/index?page=content&id=KB3748) for more details on how to troubleshoot this issue. The Blue Coat Reporter client is open on the Reporter server, ready to receive connections from the SG. Suggested Search strings: 9081 initialized port BCRJ:2009-03-26 16:39:35 (49cbf617) ALW.INFO.START src/sg_task.p,1928,MasterThread::OpenSGPPort master_thread_00001ea0(7840),, SGP server initialized port 0.0.0.0:9081 properly.
DATABASE MESSAGES Loaded Database Suggested Search strings: Loading Loaded database BCRJ:2009-03-25 12:35:47 (49ca6b73) NOR.INFO.DBMGR src/sg_profile.p,1345,DatabaseManager::PhasedDatabaseHandler worker_thread_000002f0(752),, Loading database 'JOE'
Database expirey message Suggested search strings Expired database ExpireDatabaseJob
BCRJ:2009-03-27 00:00:39 (49cc5d77) NOR.INFO.EXPIR src/sg_profile.p,6838,ExpireDatabaseJob::PhaseFunc_ExpireProcessing worker_thread_0000184c(6220),, Expired database 'database_35a24fe0196311deaf33f0004bab9db9' Failed Database expire messages Suggested search strings. Failed Deleting file Cannot expire database BCRJ:2009-11-11 00:01:22 (4afa5332) ALW.ERRO.UTILI src/sg_utility.p,1733,FileNode::RemoveFromFileSystem worker_thread_00000eec(3820),, Failed deleting file (D:/BlueCoat/Database/database_8c450fc0ce2d11de932af0004cdacc40/347472/4111623.cnt)
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You should change time "daily expire DB". BCRJ:2014-05-29 00:00:16 (5385fa00) NOR.INFO.DBMGR src/sg_profile.p,2313, worker_thread_debfd700(3737114368),, Loading database 'Reporter_DB' BCRJ:2014-05-29 00:00:48 (5385fa20) NOR.WARN.DBMGR src/sg_profile.p,10374, worker_thread_de1fc700(3726624512),, Cannot expire database that is not finished loading -- phase:1 (Reporter_DB:database_10505fa0c6d911e3a293f442f1233098) BCRJ:2014-05-29 00:02:30 (5385fa86) NOR.INFO.DBMGR src/sg_profile.p,2334, worker_thread_debfd700(3737114368),, Loaded database 'Reporter_DB:database_10505fa0c6d911e3a293f442f1233098' Added Database Suggested Search strings: Added database BCRJ:2009-09-04 10:34:25 (4aa0ed31) NOR.INFO.DBMGR src/sg_profile.p,392,DatabaseManager::AddDatabase worker_thread_0000125c(4700),, Added database 'JOE:database_01696500993e11deab9cf0004c821fa6'
Deleted database Suggested search strings: Deleting database Deleted database BCRJ:2009-11-26 12:59:45 (4b0e7bc1) NOR.INFO.DBMGR src/sg_profile.p,1667,DatabaseManager::PhasedDatabaseHandler worker_thread_00009a5c(39516),, Deleting database 'database_01696500993e11deab9cf0004c821fa6:database_01696500993e11deab9cf0004c821fa6'
BCRJ:2009-11-26 12:59:57 (4b0e7bcd) NOR.INFO.DBMGR src/sg_profile.p,1750,DatabaseManager::PhasedDatabaseHandler worker_thread_00009a54(39508),, Deleted database 'database_01696500993e11deab9cf0004c821fa6:database_01696500993e11deab9cf0004c821fa6'
Allocated memory size for Database Suggested search strings: Flushing all datasets of size BCRJ:2013-08-12 04:52:32 (5207eb80) NOR.INFO.DATAB src/sg_logdb.p,1117,FlushDataSets worker_thread_00000288(648),,
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Bluecoat Knowledge Base Flushing all datasets of size 4.59 GB for database 'database_name'
LIcense log line limit Suggested Search strings: 50000000 DB requests Unloading ALL LOG SOURCES SYSTEM-WIDE
BCRJ:2009-03-27 19:08:57 (49cd6a99) ALW.WARN.ALERT src/sg_alert_event_processor.p,4085,HandleAlert_LicensedDBRequests worker_thread_00001284(4740),, ALERT raised: Licensed DB requests has reached or climbed above the 50000000 DB requests BCRJ:2009-03-27 19:08:57 (49cd6a99) ALW.ERRO.ALERT src/sg_alert_event_processor.p,4518,AlertEventProcessor::ProcessAlertEvent worker_thread_00001284(4740),, *** Please remedy this alert condition by unloading, expiring (or perhaps deleting) one or more profiles *** BCRJ:2009-03-27 19:08:57 (49cd6a99) ALW.ERRO.ALERT src/sg_alert_event_processor.p,4522,AlertEventProcessor::ProcessAlertEvent worker_thread_00001284(4740),, *** Unloading ALL LOG SOURCES SYSTEM-WIDE because of depleted licensed db requests
Another similar message on log line license limitations: BCRJ:2009-03-27 19:18:56 (49cd6cf0) ALW.ERRO.LOGSO src/sg_logreader.p,151,LogReader::Load worker_thread_00001a7c(6780),, System resource limitation prevented load for log source 'CFNI:CFNI-2' Bad license entered re-enter license Suggested Search string; substituted
BCRJ:2009-03-25 12:29:44 (49ca6a08) ALW.WARN.UNDEF src/sg_license.p,87,CheckAndFixupLicensing main_000011a4(4516),, Standard license substituted for invalid license: ''
Reporter is processing this access log file. Suggested search string: Processing log source BCRJ:2009-04-22 17:51:22 (49ef9f6a) NOR.INFO.LOGSO src/sg_logreader.p,3122,HFPGetLogBuffer worker_thread_00000114(276),,
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Bluecoat Knowledge Base Processing log source file 'Home_Office:Home_Office:E:/BC Reporter
Logs/Home_Office/SG_BCRLOG__230422225005.log.gz
Reporter has been changed from HTTP to HTTPS protocol: Suggested Search strings: 8081 ( HTTP) 8082 (HTTPS) 9081 ( Using the SG - Bluecoat Reporter client- streaming) Changes to server settings are valid BCRJ:2009-10-02 10:43:47 (4ac62dc3) ALW.INFO.WEBSE src/sg_webserver.p,7834,PreferencesHandler worker_thread_00001cec(7404),, Changes to server settings are valid -- no port numbers are shared between HTTP, HTTPS and SG link (8081, 8082, 9081).
Reporter has a database that is corupt: Suggested search strings. NOTE: As you can see below, there are multiple messages that indicate a problem with the database. failed to obtain a log table string fread failed Corruption detected Error 9 loading database CRJ:2009-10-14 15:13:44 (4ad622e8) ALW.ERRO.DATAB src/sg_logdb.p,414,GetLogTableCache worker_thread_000010dc(4316),, database_b22fdcb0b1bd11de834af0004aca21e8 BCRJ:2009-10-14 15:13:44 (4ad622e8) ALW.CRIT.LEP BCRJ:2009-10-14 15:13:44 (4ad622e8) ALW.CRIT.LEP src/sg_log_entry_processor.p,728,LogEntryProcessor::PhasedLogEntryProcessor worker_thread_000010dc(4316),, 'PhasedLogEntryProcessor' failed to obtain a log table (uGLTC = 1041) BCRJ:2009-11-03 11:46:41 (4af00a11) ALW.ERRO.DATAS src/sg_dataset.p,1169,LoadAvlPages_DataSpecific worker_thread_00000c6c(3180),, ERROR: string fread failed (len = 20) BCRJ:2009-11-03 11:46:41 (4af00a11) ALW.ERRO.DBMGR src/sg_profile.p,5912,Profile::OpenProfileContext worker_thread_00000c6c(3180),, Corruption detected in OpenProfileContext() when creating the data set BCRJ:2011-07-26 20:03:44 (4e2f8010) NOR.ERRO.REPOR src/sg_reports.p,4465,MergeSummaryReportData worker_thread_00000878(2168),, Unable to open .cnt file for hour 364365 (The above message also happen if there has only been one access log loaded into the database, and it hasn't been flushed to disk yet. The has attempted to load a report, but reporter can't find th data on disk)
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BCRJ:2009-11-03 11:46:41 (4af00a11) ALW.ERRO.DBMGR src/sg_profile.p,1426,DatabaseManager::PhasedDatabaseHandler worker_thread_00000c6c(3180),, Error 9 loading database 'Lizzie:database_60eccbb0979b11de9c08f0004c7f5213'
BCRJ:2009-11-03 11:46:41 (4af00a11) NOR.INFO.DBMGR src/sg_profile.p,1447,DatabaseManager::PhasedDatabaseHandler worker_thread_00000c6c(3180),, Unloading database 'Lizzie' Reporter is unable to load because of a database issue (corrupt): Suggested Search strings: Failed to find or validate database REPORTER IS SHUTTING DOWN IMMEDIATELY FAILURE CONDITION DURING STARTUP InitializeAllDatabases' failed Blue Coat Reporter (32-bit), Release Version 9.1.1.2, Build 38789, Linux (Linux bcreport.companyname.net 2.6.9-67.0.20.ELsmp #1 SMP Wed Jun 18 12:40:47 EDT 2008 i686 i686 i386 GNU/Linux) Copyright (C) 2009 Blue Coat Systems, Inc. All rights reserved. 2010-01-14 09:17:23 (4b4f2773) ALW.INFO.START src/sg_main.p,1241, main_b7fa16c0(3086620352),, The time zone is 'EST' (+05:00:00) 2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.DBMGR src/sg_profile.p,2151, main_b7fa16c0(3086620352),, Failed to find or validate database 'database_09b4e7206c8e11de91f4f0004c3721a6' for log source 'Haddon_Heights_SG:assigned_6516810f55739e4535fa63df43e2e8d1' 2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.START src/sg_main.p,1267, main_b7fa16c0(3086620352),, 'DatabaseManager::InitializeAllDatabases' failed -- system shutting down 2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.SHUTD src/sg_main.p,1442, main_b7fa16c0(3086620352),, ==> REPORTER IS SHUTTING DOWN IMMEDIATELY BECAUSE OF SOME FAILURE CONDITION DURING STARTUP 2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.SCHED NOTE: In some cases, such as the Linux issue above, it might be that the mount point that holds the database failed to load. NOTE: The remedy for any database coruption issue is to re-process your log files for the database. In one of the above cases, it was called database_b22fdcb0b1bd11de834af0004aca21e8. Use this article as your guide: https://kb.bluecoat.com/index?page=content&id=FAQ415 (https://kb.bluecoat.com/index?page=content&id=FAQ415) Access log was open, by another process when Reporter went to rename file. BCRJ:2009-10-05 12:15:25 (4aca1b9d) ALW.ERRO.LOGSO src/sg_logreader.p,3708,HFPCloseLogFile worker_thread_00001040(4160),, RENAME log source file 'Q3_September_2009:sept:D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz' to
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'D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz.done' failed with errno 32 NOTE: A lot of these issues were faced with Reporter version 9.1.3.1 but were fixed in 9.1.3.3 PR.
Reporter crashed, or was halted in the middle of processing a log file: Suggested search strings: Checkpoint while processing log source file BCRJ:2009-10-14 15:15:37 (4ad62359) NOR.INFO.LOGSO src/sg_logreader.p,963,LogReader::WriteCheckpointFile worker_thread_000000e0(224),, Checkpoint while processing log source file 'Q4_October_2009:LOG_DROP:LOG_DROP/PRXY02_main__21014150746.log.gz' NOTE: This means that once the log processor restarts, it continues processing where it left off. An attempt to e-mail was unsuccessful: This e-mail could be a report or an alert message. Often the remedy is to configure your e-mail settings in the istration section of Reporter. Suggested search strings: smtp Email Sending failed BCRJ:2009-11-02 08:51:38 (4aeee3ea) NOR.ERRO.EMAIL src/sg_smtp.p,456, email_41f14940(1106331968),, Email: connect failed (-1) BCRJ:2009-11-02 08:51:38 (4aeee3ea) ALW.ERRO.EMAIL src/sg_smtp.p,1068, email_41f14940(1106331968),, Sending email failed 1 Another example of an failed e-mail send where we are expecting a SMTP response of 250, but do not receive it. BCRJ:2011-02-14 17:55:25 (4d59c0ed) NOR.ERRO.EMAIL src/sg_smtp.p,914,Email::Send email_00000e48(3656),, Email: body response != 250, email failed (0, 550) BCRJ:2011-02-14 17:55:25 (4d59c0ed) ALW.ERRO.SCHED src/sg_schedule.p,2767,Scheduler::ScheduledEventDone email_00000e48(3656),, Scheduled event failed schedule_cb0868e0385011e099c3f1e14100094d BCRJ:2011-02-14 17:55:25 (4d59c0ed) ALW.ERRO.EMAIL src/sg_smtp.p,1076,EmailThread::Run email_00000e48(3656),, Sending email failed 1 Running out of memory, and failing to run the DF command on linux. Suggested search strings: failed to execute
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'df' command string BCRJ:2009-11-10 14:50:31 (4af9e027) ALW.ERRO.XPLAT src/sg_xplat.p,2185, worker_thread_43efe940(1139796288),, 'system' failed to execute the 'df' command string used to retrieve disk storage results (df -P --block-size=1 "/opt/bc/reporter/databases/" 2>/dev/null >"/opt/bc/reporter/system/bcreporterDiskInfo_jla4xe") (-1, 12) Notes on the above error: Reporter version 9.1.3.4 running on Linux attempted to execute this command to find how much disk space it had: "df -P --block-size=1 "/opt/bc/reporter/databases/" 2>/dev/null >"/opt/bc/reporter/system/bcreporterDiskInfo_jla4xe" The (-1,12) means that the command failed (-1) , and the reason given was out-of-memory (12).
E-mail messages: Suggested search strings: Email Send BCRJ:2009-11-20 15:41:00 (4b06480c) DEB.WARN.EMAIL src/sg_.p,547,Email::Send
email_00000ac8(2760),,
Email: AUTH PLAIN response 235 failed (0, 535) BCRJ:2009-11-20 15:41:00 (4b06480c) DEB.ERRO.EMAIL src/sg_.p,600,Email::Send
email_00000ac8(2760),,
Email: base64 response 235 failed (0, 535) BCRJ:2009-11-20 15:41:00 (4b06480c) ALW.ERRO.EMAIL src/sg_.p,108,ReadStringFromFile_Int email_00000ac8(2760),, Notes on the above error. Reporter attempted to send an e-mail, but was turned down because of a bad by the SMTP gateway. The above message indicates a 235 code was expected, which would have meant success, but instead a 535 was received (see inside the brackets), which means a bad . Despite receiving a b ad response, Reporter attempts to to the gateway without a to see if it will send that way. The following message is only informational and indicates the type of ed FTP host. BCRJ:2010-11-29 06:51:53 (4cf33f79) NOR.INFO.LOGSO src/sg_logreader.p,4649, FTPGetLogListworker_thread_00000bac(2988),, Unix FTP host determined from reply '215 unix type: l8' for FTP log source 'IDC2:idroxy02.01' Messages you may see after upgrading to version 9.3.x of Reporter: The service does not start and you see this message in the journal. Error message seen in sales demo server journal log: #####################################################################
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Failed to locate LIBIDN library 'libidn.dll' BCRJ:2011-08-31 08:49:04 (4e5e57f0) ALW.ERRO.START src/sg_main.p,1285,MainThread::Run_Init main_00000344(836),, 'LIBIDNSubSystem::ClassInit' failed #################################################################### For details on how to fix this see, KB4607 (https://kb.bluecoat.com/index?page=content&id=KB4607)
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Solutions What are some tips for reading the Reporter journal files? Back to all Solutions
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Solutions ID:
KB3460
Version: 30.0 Status: Published Published date:
09/29/2009
Updated: 06/13/2014 Applies Linux 32 bit (https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=LINUX_32_BIT) , Linux 64 bit (https://kb.bluecoat.com/index? To:
page=content&channel=SOLUTIONS&cat=LINUX_64_BIT)
, Windows 32 Bit (https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=WINDOWS_32_BIT) , Windows 64 Bit
(https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=WINDOWS_64_BIT)
, Reporter 9 (https://kb.bluecoat.com/index?page=content&channel=SOLUTIONS&cat=REPORTER_9)
Problem Description I have the Blue Coat Reporter journal files open in a word processor; are there some tips for how or what I should see in these? What are some key word searches we could use to search through the journals of Reporter?
Resolution The Reporter journal files are kept in a folder just off the root of the main Blue Coat folder, and are rotated through to the next journal whenever they reach 5,121 KB. In Linux, the default folder location is /op/bc/reporter/journal. In Windows, the default folder location is c:/Program Files/Bluecoat Reporter 9/journals. The following is a typical journal entry. BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,625,HandleExternalStartupOptions main_00001ae0(6880),, Created the 'isready.txt' file to indicate an exists BCRJ - Blue Coat Reporter Journal. 2009-09-23 14:37:21 is the date and time down to the seconds. NOR.INFO.START - NORstands for normal journal entry. Normal journal entries are not shown in the Reporter
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interface. Entries that begin with ALW, such as ALW.ERRO.LOGSO, are shown. ALW.INFO.START - INFO indicates that this is an informational message. Other possible entries are ERRO (error) and WARN (warning). ALW.INFO.START - STARTstands for which part of the code is telling us something. In this case, the Startup part of the source code is printing out this message. Other code part options are LOGSO (log sources), AUTHE (authentication), WEBSE (webserver), and DATAB (database). The journal messages should be grouped according to what time they were printed out and what portion of the code they came from. For example, even though you see a DATAB message printed in the journal at the same time as (in the row above or below) an AUTHE message, it does not mean that they are related. In fact, the chances of a database error and a authentication message being related are very remote. There are two ways you can search for comments: Open up each journal file, one by one, and search. Position yourself at the root folder - mentioned above - and search all of the files for the below mentioned keywords. Here's what you see in a report journal on a successful startup, with comments in bold that explain each step: The Isready file is created at the root of the Reporter install. This comment declares that the file was found when Reporter first started after a fresh install. It also is indicative that only the default is configured. The file remains there for the duration of the Reporter installation, and this message is only shown in the first journal. BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,625,HandleExternalStartupOptions main_00001ae0(6880),, Created the 'isready.txt' file to indicate an exists Declaring the License info: Standard // BCRJ:2009-09-23 14:37:21 (4aba6ae1) ALW.WARN.UNDEF src/sg_license.p,87,CheckAndFixupLicensing main_00001ae0(6880),, Generating standard license to allow maximum of 50000000 database requests across all loaded databases Version info: U/version/Operating System and build. Blue Coat Reporter (32-bit), Release Version 9.1.3.1, Build 41492, Windows Server 2003 Enterprise Edition TIMEZONE Information: BCRJ:2009-09-23 14:37:21 (4aba6ae1) ALW.INFO.START src/sg_main.p,1285,MainThread::Run main_00001ae0(6880),, The time zone is 'Eastern Daylight Time' (+05:00:00) Information on where Reporter is installed follows: Where Reporter keeps this customers unique configuration settings-A working configuration: BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,1292,MainThread::Run main_00001ae0(6880),, settings-root=D:/Program Files/Blue Coat Reporter 9/settings/ Where Reporter is storing its default settings: BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START
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Other folders noticed and journaled on bootup are: Note: The entire journaled message is not included here. system-root=D:/Program Files/Blue Coat Reporter 9/system/ updates-root=D:/Program Files/Blue Coat Reporter 9/updates/ utilities-root=D:/Program Files/Blue Coat Reporter 9/utilities/ webclient-root=D:/Program Files/Blue Coat Reporter 9/webclient/ Where the Journal, Archived Reports, and database are kept: databases-root=D:/Program Files/Blue Coat Reporter 9/databases/ journal-root=D:/Program Files/Blue Coat Reporter 9/journal/ archive-root=D:/Program Files/Blue Coat Reporter 9/archive/
name and created for YWRtaW4= Note: ( check local_s.cfg file for who this is) BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,1296,MainThread::Run main_00001ae0(6880),, name=YWRtaW4= BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,1296,MainThread::Run main_00001ae0(6880),, =0aff4b401c79e510a649a Ports for the websever are declared as intialized by these messages: BCRJ:2009-11-10 10:31:57 (4af9957d) ALW.INFO.START src/sg_task.p,1820,MasterThread::Run_Init master_thread_00000e04(3588),, Web server initialized CLR port 0.0.0.0:8081 You might see the above port 8081 if only HTTP is used. If HTTPS is used, you'll see the same message but with 8082. The streaming port is also declared open in a similar fashon. The streaming port can also be declared non-functional by these messages. BCRJ:2009-11-10 10:31:57 (4af9957d) ALW.ERRO.START src/sg_task.p,2021,MasterThread::OpenSGPPort master_thread_00000e04(3588),, SGP server socket bind failure 10013 for port 0.0.0.0:9081 BCRJ:2009-11-10 10:31:57 (4af9957d) NOR.INFO.START src/sg_task.p,1949,MasterThread::Run_Init master_thread_00000e04(3588),, SGP listener disabled due to initialization failure NOTE: The above is only informational and Reporter continues to function. If Reporter is loaded successfully, you see this Ctrl+C message and then ongoing informational messages, which are outlined later in this article. BCRJ:2009-09-23 14:37:21 (4aba6ae1) NOR.INFO.START src/sg_main.p,1299,MainThread::Run main_00001ae0(6880),,
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Bluecoat Knowledge Base ==> PRESS 'CTRL+C' TO SHUTDOWN REPORTER
Other common messages and an explanation for each. Running out of memory Warning: Suggested search strings: Reporter process memory ALERT or ALW.WARN.ALERT BCRJ:2009-09-23 15:03:37 (4aba7109) ALW.WARN.ALERT src/sg_alert_event_processor.p,3813,HandleAlert_GenericMemory worker_thread_0000144c(5196),, ALERT raised: Reporter process memory usage has climbed above the 75% (1.50 GB) warning threshold -- currently 76% (1.52 of 2.00 GB)
Running out of memory cleared alert: Suggested Search strings: Reporter process memory ALERT or ALW.WARN.ALERT BCRJ:2009-09-23 15:18:37 (4aba748d) ALW.INFO.ALERT src/sg_alert_event_processor.p,3813,HandleAlert_GenericMemory worker_thread_000008f8(2296),, ALERT cleared: Reporter process memory usage has fallen below the 75% (1.50 GB) warning threshold -- currently 59% (1.18 of 2.00 GB) Running out of memory in file: Remediation: Add more physical memory, not virtual memory. Suggested search strings: Failed to allocate memory msmalloc failed BCRJ:2011-09-13 14:05:51 (4e6f471f) ALW.ERRO.LEP src/sg_log_entry_processor.p,186,LogEntryProcessor::QueueLogEntry worker_thread_00000b7c(2940),, Failed to allocate memory for a new WORK_NODE BCRJ:2011-09-13 07:18:09 (4e6ee791) ALW.ERRO.DATAS src/sg_counters.p,744,GrowAvlPages_DataSpecific worker_thread_000028e4(10468),, ERROR: msmalloc failed in GrowAvlPages_DataSpecific BCRJ:2011-09-13 07:18:09 (4e6ee791) ALW.ERRO.DATAS src/sg_counters.p,991,CTreeFindOrMake worker_thread_000028e4(10468),, 'CTreeFindOrMake' failed to add counters data 3584='635768' [root:61] BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS e:\p4ws\reporter\rpt_9_2\production\src\sg_pagedavl_template.h,324,GrowAvlPages worker_thread_00002b88(11144),, ERROR: msmalloc failed in GrowAvlPages BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS src/sg_counters.p,981,CTreeFindOrMake worker_thread_00002b88(11144),,
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BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS e:\p4ws\reporter\rpt_9_2\production\src\sg_pagedavl_template.h,324,GrowAvlPages worker_thread_00002b88(11144),, ERROR: msmalloc failed in GrowAvlPages BCRJ:2011-09-13 07:55:37 (4e6ef059) ALW.ERRO.DATAS src/sg_counters.p,981,CTreeFindOrMake worker_thread_00002b88(11144),, 'CTreeFindOrMake' failed to add counters node 10496='228009' [root:206] Running out of Disk space alert. Suggested Search strings: ALERT cleared Disk storage usage climbed BCRJ:2009-11-02 08:51:18 (4aeee3d6) ALW.ERRO.ALERT src/sg_alert_event_processor.p,3813, worker_thread_46f1c940(1190250816),, ALERT raised: Disk storage usage has climbed above the 0% (0.00 KB) critical limit - currently 0% (0.00 of 0.00 KB NOTE: The above message represents a bug in Reporter on LINUX servers, as both actual and maximum values are zero. Upgrade the to version 9.1.3.4. or later to fix this. Running out of Disk space cleared alert: Suggested Search strings: ALERT cleared Disk storage usage BCRJ:2009-11-02 08:56:19 (4aeee503) ALW.INFO.ALERT src/sg_alert_event_processor.p,3813, worker_thread_43316940(1127311680),, ALERT cleared: Disk storage usage has fallen below the 85% (0.00 KB) critical limit -- currently 80% (0.00 of 0.00 KB)
A Blue Coat Reporter client has been configured to send to Reporter and is now being upgraded from 'unassigned' to 'assigned' In other words, it is now linked to a database. Suggested Search string: Upgraded
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An entry indicating a crash has occured and Reporter is attempting to shut down: NOTE: A good indicator that the journal file does not not contain a crash is if it had to roll over and start another journal file. Its size, in this case, would be 5,121 KB. Suggested search string: SHUTTING DOWN
BCRJ:2009-09-23 14:51:22 (4aba6e2a) ALW.INFO.SHUTD src/sg_main.p,1480,MainThread::Run main_00001f30(7984),, ==> REPORTER IS SHUTTING DOWN IMMEDIATELY BECAUSE OF SOME ABNORMAL INTERNAL CONDITION
A entry indicating the istration has manualy shut down the Reporter services or daemon: NOTE: This would typicaly be done by a control C event on the LINUX terminal, or clicking on the service in the "Manager Services" list, and shutting it down in Windows. This is a normal event, not a crash. Suggested search string: SHUTTING DOWN NORMALLY CONSOLE BCRJ:2009-09-23 14:51:22 (4aba6e2a) ALW.INFO.SHUTD src/sg_main.p,1480,MainThread::Run main_00001f30(7984),, ==> REPORTER IS SHUTTING DOWN NORMALLY BECAUSE OF A CONSOLE 'CTRL_SHUTDOWN_EVENT'REPORTER IS SHUTTING DOWN NORMALLY BECAUSE OF A CONSOLE 'CTRL_SHUTDOWN_EVENT' Log source Messages Suggested Search strings: Loaded log source unloaded log source. FTP UNIX 1: Loading and unloading: BCRJ:2009-09-25 02:26:49 (4abc62a9) NOR.INFO.LOGSO src/sg_logreader.p,179,LogReader::Load worker_thread_0000196c(6508),, Loaded log source 'BlueCoatdb:stream:assigned_1b527284124658a438211441291d7a40 BCRJ:2009-09-24 18:01:16 (4abbec2c) NOR.INFO.LOGSO src/sg_profile.p,4315,DatabaseManager::PhasedLogSource worker_thread_00001970(6512),, Unloaded log source 'BlueCoatdb:stream' 2: FTP-related: BCRJ:2010-03-20 01:16:32 (4ba48460) NOR.INFO.LOGSO src/sg_logreader.p,5638,FTPCloseLogFile worker_thread_00000764(1892),, Failed to post process FTP log source file
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'bluecoat_reporter_db:useclifwp120:./SG_main_XX231_0319.log.gz' BCRJ:2010-03-20 01:16:32 (4ba48460) NOR.INFO.LOGSO src/sg_logreader.p,963,LogReader::WriteCheckpointFile worker_thread_00000764(1892),, Checkpoint while processing log source file 'bluecoat_reporter_db:useclifwp120:./SG_main_XX231_0319.log.gz' NOTE: For more information on why the above FTP log source unloaded, see KB3753 (https://kb.bluecoat.com/index?page=content&id=KB3753) . Blue Coat Access log rename error. Suggested Search strings: RENAME errno 32 failed BCRJ:2009-10-05 12:15:25 (4aca1b9d) ALW.ERRO.LOGSO src/sg_logreader.p,3708,HFPCloseLogFile worker_thread_00001040(4160),, RENAME log source file 'Q3_September_2009:sept:D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz' to 'D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz.done' failed with errno 32 NOTE: An attempt to rename the log source failed, because the file was still open or in use by a external application. Blue Coat Access log move error: MOVE failed with errno 18 BCRJ:2009-12-10 14:28:21 (4b214bd5) ALW.ERRO.LOGSO src/sg_logreader.p,3882, worker_thread_b1b27ba0(2981264288),, MOVE log source file 'BOSdb:a1web1 log files:/var/bcr/SG01RawLogs/SG_blue_coat_reporter_9__191208012554.log.gz' to '/services/reporter/ProcessedLogs/SGweb1/SG_blue_coat_reporter_9__191208012554.log.gz' failed with errno 18 BCRJ:2009-12-10 14:28:21 (4b214bd5) NOR.INFO.LOGSO src/sg_logreader.p,963, worker_thread_b1b27ba0(2981264288),, Checkpoint while processing log source file 'BOSdb:a1web1 log files:/var/bcr/SG01RawLogs/SG_blue_coat_reporter_9__191208012554.log.gz' NOTE: Reporter 8x and 9.1 might use the MOVE post-processing action only within the same file system. Moves between different file system moves are not ed. On both LINUX and Windows, the rename and the move commands are so similiar that the same API is called.
Blue Coat client connected/loaded Suggested Search strings: SG closed connection BCRJ:2009-03-25 12:38:01 (49ca6bf9) NOR.INFO.LOGSO src/sg_logreader.p,5560,SGPGetLogBuffer worker_thread_00001b28(6952),,
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Bluecoat Knowledge Base SG closed connection from SGP log source '
NOTE: This journal message is actually showing that the ProxySG appliance requested the connection to close. If you look around a little more, the journal file provides a different message for a new SGP connection.
Reporter crashed. (Look in the journal prior to this one, to find out what it was doing before it crashed.) Suggested Search strings: The previous instance of Reporter shutdown BCRJ:2009-03-26 16:39:35 (49cbf617) ALW.ERRO.START src/sg_main.p,939,CreateServerRunningFile main_00001280(4736),, The previous instance of Reporter (started at '2009-03-25 12:29:44') did not shutdown Reporter is loaded and ready: Suggested search strings. 8081 port Web server initilized BCRJ:2009-03-25 12:29:44 (49ca6a08) ALW.INFO.START src/sg_task.p,1720,MasterThread::Run_Init master_thread_000016b4(5812),, Web server initialized CLR port 0.0.0.0:8081 You can now attach to the Reporter webserver on port 8082 Suggested Search strings: 8082 port Web server initilized ( Reporter is most probably using HTTPS) BCRJ:2009-04-22 17:01:20 (49ef93b0) ALW.INFO.START src/sg_task.p,1797,MasterThread::Run_Init master_thread_000010c8(4296),, Web server initialized SSL port 0.0.0.0:8082 Reporter will not load because it can't bind its Webserver to a port., or it can't find the cfg file to load it. Suggested search strings. port 8081 bind failure BCRJ:2010-01-19 09:42:14 (4b54f1d6) ALW.ERRO.START src/sg_task.p,1795,MasterThread::Run_Init master_thread_00000128(296),, Web server CLR socket bind failure 10013 for port 0.0.0.0:8081 BCRJ:2010-11-24 10:42:05 (4ced4e6d) ALW.ERRO.START src/sg_task.p,1490,MasterThread::Run_Init master_thread_000013ec(5100),,
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Bluecoat Knowledge Base Failed to find web server protocol configuration
Suggested remediation: In the command line, run a nestat- a command to find out which application is using this port, then stop that application. Or edit the Reporte preferences.cfg file and change it to use another port. See KB3748 (https://kb.bluecoat.com/index?page=content&id=KB3748) for more details on how to troubleshoot this issue. The Blue Coat Reporter client is open on the Reporter server, ready to receive connections from the SG. Suggested Search strings: 9081 initialized port BCRJ:2009-03-26 16:39:35 (49cbf617) ALW.INFO.START src/sg_task.p,1928,MasterThread::OpenSGPPort master_thread_00001ea0(7840),, SGP server initialized port 0.0.0.0:9081 properly.
DATABASE MESSAGES Loaded Database Suggested Search strings: Loading Loaded database BCRJ:2009-03-25 12:35:47 (49ca6b73) NOR.INFO.DBMGR src/sg_profile.p,1345,DatabaseManager::PhasedDatabaseHandler worker_thread_000002f0(752),, Loading database 'JOE'
Database expirey message Suggested search strings Expired database ExpireDatabaseJob
BCRJ:2009-03-27 00:00:39 (49cc5d77) NOR.INFO.EXPIR src/sg_profile.p,6838,ExpireDatabaseJob::PhaseFunc_ExpireProcessing worker_thread_0000184c(6220),, Expired database 'database_35a24fe0196311deaf33f0004bab9db9' Failed Database expire messages Suggested search strings. Failed Deleting file Cannot expire database BCRJ:2009-11-11 00:01:22 (4afa5332) ALW.ERRO.UTILI src/sg_utility.p,1733,FileNode::RemoveFromFileSystem worker_thread_00000eec(3820),, Failed deleting file (D:/BlueCoat/Database/database_8c450fc0ce2d11de932af0004cdacc40/347472/4111623.cnt)
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You should change time "daily expire DB". BCRJ:2014-05-29 00:00:16 (5385fa00) NOR.INFO.DBMGR src/sg_profile.p,2313, worker_thread_debfd700(3737114368),, Loading database 'Reporter_DB' BCRJ:2014-05-29 00:00:48 (5385fa20) NOR.WARN.DBMGR src/sg_profile.p,10374, worker_thread_de1fc700(3726624512),, Cannot expire database that is not finished loading -- phase:1 (Reporter_DB:database_10505fa0c6d911e3a293f442f1233098) BCRJ:2014-05-29 00:02:30 (5385fa86) NOR.INFO.DBMGR src/sg_profile.p,2334, worker_thread_debfd700(3737114368),, Loaded database 'Reporter_DB:database_10505fa0c6d911e3a293f442f1233098' Added Database Suggested Search strings: Added database BCRJ:2009-09-04 10:34:25 (4aa0ed31) NOR.INFO.DBMGR src/sg_profile.p,392,DatabaseManager::AddDatabase worker_thread_0000125c(4700),, Added database 'JOE:database_01696500993e11deab9cf0004c821fa6'
Deleted database Suggested search strings: Deleting database Deleted database BCRJ:2009-11-26 12:59:45 (4b0e7bc1) NOR.INFO.DBMGR src/sg_profile.p,1667,DatabaseManager::PhasedDatabaseHandler worker_thread_00009a5c(39516),, Deleting database 'database_01696500993e11deab9cf0004c821fa6:database_01696500993e11deab9cf0004c821fa6'
BCRJ:2009-11-26 12:59:57 (4b0e7bcd) NOR.INFO.DBMGR src/sg_profile.p,1750,DatabaseManager::PhasedDatabaseHandler worker_thread_00009a54(39508),, Deleted database 'database_01696500993e11deab9cf0004c821fa6:database_01696500993e11deab9cf0004c821fa6'
Allocated memory size for Database Suggested search strings: Flushing all datasets of size BCRJ:2013-08-12 04:52:32 (5207eb80) NOR.INFO.DATAB src/sg_logdb.p,1117,FlushDataSets worker_thread_00000288(648),,
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Bluecoat Knowledge Base Flushing all datasets of size 4.59 GB for database 'database_name'
LIcense log line limit Suggested Search strings: 50000000 DB requests Unloading ALL LOG SOURCES SYSTEM-WIDE
BCRJ:2009-03-27 19:08:57 (49cd6a99) ALW.WARN.ALERT src/sg_alert_event_processor.p,4085,HandleAlert_LicensedDBRequests worker_thread_00001284(4740),, ALERT raised: Licensed DB requests has reached or climbed above the 50000000 DB requests BCRJ:2009-03-27 19:08:57 (49cd6a99) ALW.ERRO.ALERT src/sg_alert_event_processor.p,4518,AlertEventProcessor::ProcessAlertEvent worker_thread_00001284(4740),, *** Please remedy this alert condition by unloading, expiring (or perhaps deleting) one or more profiles *** BCRJ:2009-03-27 19:08:57 (49cd6a99) ALW.ERRO.ALERT src/sg_alert_event_processor.p,4522,AlertEventProcessor::ProcessAlertEvent worker_thread_00001284(4740),, *** Unloading ALL LOG SOURCES SYSTEM-WIDE because of depleted licensed db requests
Another similar message on log line license limitations: BCRJ:2009-03-27 19:18:56 (49cd6cf0) ALW.ERRO.LOGSO src/sg_logreader.p,151,LogReader::Load worker_thread_00001a7c(6780),, System resource limitation prevented load for log source 'CFNI:CFNI-2' Bad license entered re-enter license Suggested Search string; substituted
BCRJ:2009-03-25 12:29:44 (49ca6a08) ALW.WARN.UNDEF src/sg_license.p,87,CheckAndFixupLicensing main_000011a4(4516),, Standard license substituted for invalid license: ''
Reporter is processing this access log file. Suggested search string: Processing log source BCRJ:2009-04-22 17:51:22 (49ef9f6a) NOR.INFO.LOGSO src/sg_logreader.p,3122,HFPGetLogBuffer worker_thread_00000114(276),,
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Bluecoat Knowledge Base Processing log source file 'Home_Office:Home_Office:E:/BC Reporter
Logs/Home_Office/SG_BCRLOG__230422225005.log.gz
Reporter has been changed from HTTP to HTTPS protocol: Suggested Search strings: 8081 ( HTTP) 8082 (HTTPS) 9081 ( Using the SG - Bluecoat Reporter client- streaming) Changes to server settings are valid BCRJ:2009-10-02 10:43:47 (4ac62dc3) ALW.INFO.WEBSE src/sg_webserver.p,7834,PreferencesHandler worker_thread_00001cec(7404),, Changes to server settings are valid -- no port numbers are shared between HTTP, HTTPS and SG link (8081, 8082, 9081).
Reporter has a database that is corupt: Suggested search strings. NOTE: As you can see below, there are multiple messages that indicate a problem with the database. failed to obtain a log table string fread failed Corruption detected Error 9 loading database CRJ:2009-10-14 15:13:44 (4ad622e8) ALW.ERRO.DATAB src/sg_logdb.p,414,GetLogTableCache worker_thread_000010dc(4316),, database_b22fdcb0b1bd11de834af0004aca21e8 BCRJ:2009-10-14 15:13:44 (4ad622e8) ALW.CRIT.LEP BCRJ:2009-10-14 15:13:44 (4ad622e8) ALW.CRIT.LEP src/sg_log_entry_processor.p,728,LogEntryProcessor::PhasedLogEntryProcessor worker_thread_000010dc(4316),, 'PhasedLogEntryProcessor' failed to obtain a log table (uGLTC = 1041) BCRJ:2009-11-03 11:46:41 (4af00a11) ALW.ERRO.DATAS src/sg_dataset.p,1169,LoadAvlPages_DataSpecific worker_thread_00000c6c(3180),, ERROR: string fread failed (len = 20) BCRJ:2009-11-03 11:46:41 (4af00a11) ALW.ERRO.DBMGR src/sg_profile.p,5912,Profile::OpenProfileContext worker_thread_00000c6c(3180),, Corruption detected in OpenProfileContext() when creating the data set BCRJ:2011-07-26 20:03:44 (4e2f8010) NOR.ERRO.REPOR src/sg_reports.p,4465,MergeSummaryReportData worker_thread_00000878(2168),, Unable to open .cnt file for hour 364365 (The above message also happen if there has only been one access log loaded into the database, and it hasn't been flushed to disk yet. The has attempted to load a report, but reporter can't find th data on disk)
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BCRJ:2009-11-03 11:46:41 (4af00a11) ALW.ERRO.DBMGR src/sg_profile.p,1426,DatabaseManager::PhasedDatabaseHandler worker_thread_00000c6c(3180),, Error 9 loading database 'Lizzie:database_60eccbb0979b11de9c08f0004c7f5213'
BCRJ:2009-11-03 11:46:41 (4af00a11) NOR.INFO.DBMGR src/sg_profile.p,1447,DatabaseManager::PhasedDatabaseHandler worker_thread_00000c6c(3180),, Unloading database 'Lizzie' Reporter is unable to load because of a database issue (corrupt): Suggested Search strings: Failed to find or validate database REPORTER IS SHUTTING DOWN IMMEDIATELY FAILURE CONDITION DURING STARTUP InitializeAllDatabases' failed Blue Coat Reporter (32-bit), Release Version 9.1.1.2, Build 38789, Linux (Linux bcreport.companyname.net 2.6.9-67.0.20.ELsmp #1 SMP Wed Jun 18 12:40:47 EDT 2008 i686 i686 i386 GNU/Linux) Copyright (C) 2009 Blue Coat Systems, Inc. All rights reserved. 2010-01-14 09:17:23 (4b4f2773) ALW.INFO.START src/sg_main.p,1241, main_b7fa16c0(3086620352),, The time zone is 'EST' (+05:00:00) 2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.DBMGR src/sg_profile.p,2151, main_b7fa16c0(3086620352),, Failed to find or validate database 'database_09b4e7206c8e11de91f4f0004c3721a6' for log source 'Haddon_Heights_SG:assigned_6516810f55739e4535fa63df43e2e8d1' 2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.START src/sg_main.p,1267, main_b7fa16c0(3086620352),, 'DatabaseManager::InitializeAllDatabases' failed -- system shutting down 2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.SHUTD src/sg_main.p,1442, main_b7fa16c0(3086620352),, ==> REPORTER IS SHUTTING DOWN IMMEDIATELY BECAUSE OF SOME FAILURE CONDITION DURING STARTUP 2010-01-14 09:17:23 (4b4f2773) ALW.ERRO.SCHED NOTE: In some cases, such as the Linux issue above, it might be that the mount point that holds the database failed to load. NOTE: The remedy for any database coruption issue is to re-process your log files for the database. In one of the above cases, it was called database_b22fdcb0b1bd11de834af0004aca21e8. Use this article as your guide: https://kb.bluecoat.com/index?page=content&id=FAQ415 (https://kb.bluecoat.com/index?page=content&id=FAQ415) Access log was open, by another process when Reporter went to rename file. BCRJ:2009-10-05 12:15:25 (4aca1b9d) ALW.ERRO.LOGSO src/sg_logreader.p,3708,HFPCloseLogFile worker_thread_00001040(4160),, RENAME log source file 'Q3_September_2009:sept:D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz' to
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'D:/BC_Logs/Sept/PRXY03_main__2250903145136.log.gz.done' failed with errno 32 NOTE: A lot of these issues were faced with Reporter version 9.1.3.1 but were fixed in 9.1.3.3 PR.
Reporter crashed, or was halted in the middle of processing a log file: Suggested search strings: Checkpoint while processing log source file BCRJ:2009-10-14 15:15:37 (4ad62359) NOR.INFO.LOGSO src/sg_logreader.p,963,LogReader::WriteCheckpointFile worker_thread_000000e0(224),, Checkpoint while processing log source file 'Q4_October_2009:LOG_DROP:LOG_DROP/PRXY02_main__21014150746.log.gz' NOTE: This means that once the log processor restarts, it continues processing where it left off. An attempt to e-mail was unsuccessful: This e-mail could be a report or an alert message. Often the remedy is to configure your e-mail settings in the istration section of Reporter. Suggested search strings: smtp Email Sending failed BCRJ:2009-11-02 08:51:38 (4aeee3ea) NOR.ERRO.EMAIL src/sg_smtp.p,456, email_41f14940(1106331968),, Email: connect failed (-1) BCRJ:2009-11-02 08:51:38 (4aeee3ea) ALW.ERRO.EMAIL src/sg_smtp.p,1068, email_41f14940(1106331968),, Sending email failed 1 Another example of an failed e-mail send where we are expecting a SMTP response of 250, but do not receive it. BCRJ:2011-02-14 17:55:25 (4d59c0ed) NOR.ERRO.EMAIL src/sg_smtp.p,914,Email::Send email_00000e48(3656),, Email: body response != 250, email failed (0, 550) BCRJ:2011-02-14 17:55:25 (4d59c0ed) ALW.ERRO.SCHED src/sg_schedule.p,2767,Scheduler::ScheduledEventDone email_00000e48(3656),, Scheduled event failed schedule_cb0868e0385011e099c3f1e14100094d BCRJ:2011-02-14 17:55:25 (4d59c0ed) ALW.ERRO.EMAIL src/sg_smtp.p,1076,EmailThread::Run email_00000e48(3656),, Sending email failed 1 Running out of memory, and failing to run the DF command on linux. Suggested search strings: failed to execute
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'df' command string BCRJ:2009-11-10 14:50:31 (4af9e027) ALW.ERRO.XPLAT src/sg_xplat.p,2185, worker_thread_43efe940(1139796288),, 'system' failed to execute the 'df' command string used to retrieve disk storage results (df -P --block-size=1 "/opt/bc/reporter/databases/" 2>/dev/null >"/opt/bc/reporter/system/bcreporterDiskInfo_jla4xe") (-1, 12) Notes on the above error: Reporter version 9.1.3.4 running on Linux attempted to execute this command to find how much disk space it had: "df -P --block-size=1 "/opt/bc/reporter/databases/" 2>/dev/null >"/opt/bc/reporter/system/bcreporterDiskInfo_jla4xe" The (-1,12) means that the command failed (-1) , and the reason given was out-of-memory (12).
E-mail messages: Suggested search strings: Email Send BCRJ:2009-11-20 15:41:00 (4b06480c) DEB.WARN.EMAIL src/sg_.p,547,Email::Send
email_00000ac8(2760),,
Email: AUTH PLAIN response 235 failed (0, 535) BCRJ:2009-11-20 15:41:00 (4b06480c) DEB.ERRO.EMAIL src/sg_.p,600,Email::Send
email_00000ac8(2760),,
Email: base64 response 235 failed (0, 535) BCRJ:2009-11-20 15:41:00 (4b06480c) ALW.ERRO.EMAIL src/sg_.p,108,ReadStringFromFile_Int email_00000ac8(2760),, Notes on the above error. Reporter attempted to send an e-mail, but was turned down because of a bad by the SMTP gateway. The above message indicates a 235 code was expected, which would have meant success, but instead a 535 was received (see inside the brackets), which means a bad . Despite receiving a b ad response, Reporter attempts to to the gateway without a to see if it will send that way. The following message is only informational and indicates the type of ed FTP host. BCRJ:2010-11-29 06:51:53 (4cf33f79) NOR.INFO.LOGSO src/sg_logreader.p,4649, FTPGetLogListworker_thread_00000bac(2988),, Unix FTP host determined from reply '215 unix type: l8' for FTP log source 'IDC2:idroxy02.01' Messages you may see after upgrading to version 9.3.x of Reporter: The service does not start and you see this message in the journal. Error message seen in sales demo server journal log: #####################################################################
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Failed to locate LIBIDN library 'libidn.dll' BCRJ:2011-08-31 08:49:04 (4e5e57f0) ALW.ERRO.START src/sg_main.p,1285,MainThread::Run_Init main_00000344(836),, 'LIBIDNSubSystem::ClassInit' failed #################################################################### For details on how to fix this see, KB4607 (https://kb.bluecoat.com/index?page=content&id=KB4607)
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