Investigative Case Management 5p6135

Investigative Case Management The Investigative Case Management (ICM) component s law enforcement authorities, intelligence organizations or similar organizations during their investigations of criminal activity or during measures associated with the enforcement of public security. Investigative Case Management s you during:  Entry and linking of data and access control to this sensitive data.  Categorization of incidents and crimes and the associated coordination of investigation activities or 

resource planning. Management of investigation records and collaboration with other organizations such as the public prosecutor.

Integration Investigative Case Management can be used in integration with the SAP ERP component Defense Forces & Public Security and also allows the use of Collaboration Projects.

Features



The following diagram shows an overview of the main functions that are available in the Investigative Case Management (ICM) component. For more detailed information about the functions, see the relevant documentation. ICM provides a configurable entity model in which you can enter detailed data for the



entities Case, Lead, Location, Object, Person and Organization, Incident and Activity. You can create associations between the respective entity data using Relationships and rate the reliability of the linked data using a Reliability Matrix. You can use a cross-object search to access the data entered. Specialist authorization functions



control whether data can be displayed or modified according to the respective employee or employee group involved. One module in this ICM Authorization Control is the CRM Access Control Engine (ACE). You can bundle an incident and the associated data collected for this incident in a lead or a case.



You can use the case to collect and prepare data in a structured format as an investigation record for case facts that are to be submitted as part of a criminal investigation. You can use ICM in integration with Collaboration Projects and SAP Defense Forces & Public Security when investigating complex criminal activities or during resource planning for major resources.

Figure: Function Overview of Investigative Case Management (ICM)

Investigative Case Management Technical Data Technical Name of Business Function

CRM_IPS_ICM_1

Type of Business Function

Enterprise Business Function

Available As Of

SAP Enhancement Package 1 for SAP CRM 7.0

Technical Usage

CRM Core

Application Component

Investigative Case Management (CRM-IPSICM)

Directly Dependent Business Function Requiring Activation in Infrastructure (CRM_INF_1) Addition You can use this business function to increase the efficiency of the investigative case management (ICM) processes.

Prerequisites You have installed the following components as of the version mentioned:

Type of Component

Component

Is Needed Only for the Following Features

Software Component

BBPCRM701

Not relevant

Software Component

SAP NetWeaver — Search and Classification (TREX)

Not relevant

Features E-Mail Integration    

The integration of e-mail enables you to do the following: Send and receive e-mails Create and maintain relationships to e-mails Search for e-mails Integrate groupware products

Activity Integration in Calendar 

The integration of activities in the calendar enables you to do the following: Create and assign investigative activities in the calendar

 

When you create an activity you are automatically assigned as the employee responsible and added to the Attendees and Staff and Units assignment blocks. Any additional attendee entries you make are also added to the Staff and Units assignment block. Activities appear as colored blocks in the calendars of all of the attendees. Navigate from the calendar to an activity's overview page Synchronize activities with groupware calendars

Relationships You can now create relationships in the Other Parties Involved assignment block between employees, organization units, external persons, or external organizations and cases, leads, incidents, or activities.

Note The only exception is the suspect relationship that is not ed between these entities.

Merging Person Records  

You can now do the following when you compare and merge persons and organizations: Merge additional attributes on the Cleansing Case overview page Transfer a person's reference data to an alias



You can choose to have a person's reference data added to the Other Names assignment block as an alias type that is configured in Customizing. Automatically merge notes from the source person or organization.

Note If the source person has several notes they are concatenated into a single note.   

Navigate to a Note overview page from a cleansing case Select a main address to use for the cleansing case Merge contents of the following source person or organization assignment blocks:

Other Names Description of Person Profiles Identification of Credentials Bank Payment Card

o o o o o o 

You can choose to merge some or all of the rows contained in these assignment blocks. Merge relationships from the source person or organization You can merge some or all of the source relationships. If you select a relationship, it is changed to apply to the master person or organization.

Additional Person Advanced Search Parameters 

You can use the attributes of the following in the advanced search parameters for persons: Other name



For example, some of the other name attributes available are name, first name, and date of birth. Person description



For example, some of the person description attributes available are age, height, and weight. Person profile For example, the person profile attributes available are classification value, observation date, and status.

Additional Person Attributes    

The following additional person attributes are now available: Ethnicity Religion Religious Denomination Unknown You can select this checkbox if a person's first name, last name, and date of birth are not known. All of these attributes can be used in advanced search queries.

Enterprise Search

          

You can enable the following business objects in ICM to be searched for using SAP NetWeaver Enterprise Search: Persons Organizations External Persons External Organizations Employees Locations Objects Leads Cases Activities Incidents

Note In addition to the business function CRM_IPS_ICM_1 you also need to activate the business function Infrastructure (CRM_INF_1) to use SAP NetWeaver Enterprise Search for Investigative Case Management. To be able to search for external persons and organizations, the new business partner role ICMEXT is also required. This business partner role distinguishes between persons and external persons, and also between organizations and external organizations.

Collaborative Functions for Investigative Record 

Investigation records now provide the following advanced functions for records and case management: Display of investigation record without model nodes: The investigation record consists of folders and

    

documents only Creation of folders using folder templates Creation of documents using templates Deletion of documents Cut, Copy, or Paste of documents within the investigation record Display and edit of document attributes

      

For example, language, status, file name and file size, document number, and last changed by/on. Check in and out of document Versioning of documents Visibility and editing of documents based on document status and authorization Document log containing all changes made to a document Filing of e-mails or attachments to the investigative record Enhanced search help for choosing the target folder when filing Guided printing with third party document converter