Dhl India 1z1w62

WHAT YOU NEED TO KNOW Following Documents are Mandatory for clearance of WPX (Non –Document) Shipments imported into India: For Individual Consignee – Consignee’s port Copy/ Voter ID / PAN (Permanent Number) & Authorization Letter (POA) For Companies – Company’s IEC (Import & Export Certificate), KYC* (Know Your Customer) Documents & Authorization Letter (POA) *KYC only needs to be acquired once per customer, this will be stored in the IN database for future reference. Referencing issues may arise if errors are made with customer name or different abbreviations are used vs. originally filed documentation

Know your customer (KYC) Customs requirements into India (IN)

For IMP shipments into India (India Billed customers), No change in pickup process required. Origins to continue as per current process. Above documents will be managed by India team For rest of the shipments (Billed in the country of pickup), origins need to provide consignee information for India to the consignee’s for the above documents. Origins need to Mention Consignee’s Mobile Phone Number or Email ID on the AWB in the field ‘Phone/Fax or Email’ (field under serial no. 3). Refer to the exhibit shown below. All shipments coming into India should have 100% SI (X-ray) before they are shipped to avoid concealment of prohibited commodities like gold, currency & contraband. Mention consignee’s Government of India issued ID number such as IEC, port, PAN No. on the AWB in the field ‘Receivers VAT/GST’ (field under sr. no.6) highlighted with red border lines in the below exhibit.

1. Ensure Consignee Phone/Fax, Email (if any) 2. IEC, port, PAN No. (issued by IN Government) to be entered at VAT/GST column

2 1 1

Inform consignee to use the web site www.dhlindia-kyc.com to documents Failure to adhere to this will mean clearance delays and shipment getting abandoned as per Global SOP

FAQS Q1 : All shipments to IN need 100% SI, is it only for Focus countries (HK, SG….)? or all the origin countries ? As for now, due to the stringent check by IN customs for shpts coming from the Focus countries, its mandatory only for these countries to do the 100% SI and 100% Xray. Global SOP still valid for walk in / cash shipment whereby you need to do 100% SI or physical inspection regardless of origin. Q2 : IEC, port, Pan NO to be entered at VAT/GST column required from Focus countries, not all the origin countries? All shpts into IN need to have the proper documentations regardless from which origin (means all origin needed to provide this info). Q3 : Additional ppwk must be CIA, the obvious process, however do you recommend copies on the package? Due to the confidentiality, we do not need to have additional copies or attached along with the package. We expect the consignee to load the documents on www.dhlindia-kyc.com directly so that IN team can make use of these copies for clearance purposes. Delay in ing documents by consignee will lead to delay in clearance Q4 : Is this requirement only required by DHL for the customs in India ? No. All competitors are also working towards this compliance and no exceptions. This is not a new requirement but being fully enforced now by the customs. Q5 : Is this requirement only impacting shipments into BLR? This is IN customs requirements and meant for all destinations in India. Stringent checks being done in BLR as of now but we expect compliance for all shpts into IN. Q6 : Are we also updating e-Tools so show IN documentation requirements? Yes. This is work in progress

2